PROFILE SUMMARY:

• SAP Basis Lead having 11+ years of IT industry experience in SAP NetWeaver & HANA platforms with strong technical, problem solving and troubleshooting skills. Experience in SAP Support and Implementation projects with mission critical customer landscapes having global footprint.
• Currently handling SAP Basis Lead/SME role for a major Migration, Consolidation and Transformation project.
• Planning and co - ordination of System builds & deployments, Requirement analysis, Bolton systems integration, system ramp up and production support activities for critical customer landscapes.
• Project Management experience in managing small to medium size projects with resources covering technologies - SAP NetWeaver/HANA, IBM Sterling CPQ and Oracle Leasing & Financial Management.
• Support and collaborate with functional teams in implementing business functionalities with the right IT solutions.
• Administration including security and application development support for HANA 1.0, BODS 4.2 and SLT 2.0 systems.
• Coordination of support & administration of SAP HANA Enterprise Cloud (HEC) systems.
• Administration of HANA 2.0 SP3 (Express edition) system hosted on Azure cloud VM.
• Usage of SAP HANA Cockpit tools with tasks including Monitoring & administration, Alerting & diagnostics, User & Role management.
• Strong knowledge and experience in SAP ABAP, JAVA and DUAL stack administration.
• SAP production support with Oracle/MS SQL databases on AIX/Windows platforms.
• Support of ECC, SRM, SNC, PI, CRM, GRC, HCM, BW, EP and Solution Manager Usage of SAP systems.
• Installation of SAP NetWeaver based systems and Enhancement Pack/Support pack upgrades.
• Extensive experience in SAP memory management and performance tuning.
• Support for ALE and IDOC administration as well as SAP - Middleware (MQ) integrations.
• Solution Manager Installation and Upgrade from 7.1 to 7.2 version involving dual stack split.
• Implementing Run-SAP methodologies including Technical Monitoring, UX monitoring, Business Process Operations, Data Volume Management, CCLM with UPL, RCA and dashboard builds.
• ABAP and JAVA stack refresh/system copy and upgrades.
• Oracle/SQL database refreshes using export-import, SQL detach-attach, SRDF copy and RMAN backup procedures.
• Experience in Data Center Consolidation of SAP landscapes including AIX OS and Oracle DB upgrades.
• End-to-end implementation of Rev-Trac transport management system and version upgrades (version 7 to version 8 Platinum release).
• SAP HR Legal Change pack upgrades, BSI Tax factory upgrade from v9 to v10 and tax bulletin upgrades.
• End-to-end implementation of SAP Console to connect RF guns used in warehouses.
• Installation and configuration of SAP Screen Personas 2.0.
• Installation of Adobe Document Services (ADS) on NW Java platform.
• Experience in SAP Application document archiving for objects IDOC, BC DBLOGS, SD VBAK, FI DOCUMENT, CO ITEM, setting up content repositories and PI XML message archiving.
• SSL/TLS migration and security vulnerability fixes.
• Experience in SAP Disaster Recovery for critical SAP production landscapes.
• SAP Kernel upgrades and SAP JVM migration.
• Oracle DB administration using BRTOOLS for tablespace management and user management.
• Strong knowledge and experience in SAP R/3 Security.
• Knowledge of SAP ECC6 upgrade from 4.6C with Unicode conversion.
• SRM MDM 5.5 Upgrade including catalog upgrade from 1.0 to 2.0.
• Planning and co-ordination of SAP GUI upgrade packaging and rollout.
• Shell scripting skills - developed shell scripts for Early Warning System like instance availability of ABAP/JAVA stack and for Batch, Spool and Update monitoring for SAP systems running on UNIX platform and Mass transport tools.
• Handling the resourcing and billing for the Time & Material based projects.
• Strong knowledge of ITIL concepts in Incident/Change management and experience as Quality coordinator.
• Conducting regular performance reviews with customer IT heads.

TECHNICAL SKILLS:

SAP Release: 4.7 C, ECC 5.0, ECC 6.0 EHP 4 to 7, SRM 5.0 with MDM 5.5, SRM 7.0, PI 7.4, PI 7.0, SNC 7.0, GRC 10.1, CRM 4.0, EP 5.0, SOLMAN 7.1, SOLMAN 7.2, BODS 4.2 on BI/BO 4.1, SLT 2.0, NW 7.52

Databases: Oracle versions 9i, 10g, 11g, 12c MSSQL Server versions 2005, 2008, 2012, 2014

HANA 1.0 SPS9: SPS12, HANA 2.0 SP3

OS: AIX versions 5.3, 6.1, 7.1Windows server versions 2003, 2008, 2012

Boltons: Vertex, Taxware, Paymetric, Spectrum, Geotax, Cypress, BSI Taxfactory, SWIFT Autoclient, Property Tax Management System, Cybersafe SSO on Windows/Mac OS, BizAps MDM, Revtrac TMS, Winshuttle, BEX Analyzer

Tools: SWPM, SUM, SAPInst, JSPM, SDM, XI Inspector, PBS Sigma (SAP Archiving)

ITSM Tools: BMC Remedy

Cloud platforms: Microsoft Azure

EXPERIENCE SUMMARY:

Senior Software Engineer

Confidential, Shelton, Connecticut

Responsibilities:

• Onsite SAP Basis lead for Migration & Transformation project covering resources from SAP NetWeaver/HANA, IBM CPQ and OLFM technology.
• Handling the resourcing and billing for T&M projects.
• Performance tuning and optimization of mission critical production systems with versions ECC 6.0 EHP 5 & EHP 7, SRM 7.0, PI 7.4, SNC 7.0, GRC 10.0, HANA 1.0 SPS12, BODS 4.2 with BO 4.1, SLT 2.0 and SOLUTION MANAGER 7.2.
• Support and monitoring for HANA 1.0 DataMart systems (SPS 09 upgraded to SPS 12) and BODS 4.2 systems hosted on SAP Hana Enterprise Cloud and SLT 2.0 replication system (SPS 8 upgraded to SPS 11) hosted on premise.
• Monitoring/troubleshooting of HANA system as well as implementing performance tuning measures for the system.
• Coordination with SAP HEC team for HANA and BODS App/DB/Server maintenance and upgrades.
• HANA transports of analytic/calculation views and tables using export/import method as well as using HALM.
• HANA table partitioning including HASH and Round-robin methods.
• Set up of HALM transport migration for HANA landscape.
• Support for HANA Modelling team involving fixing of object privilege issues, integrations to tools - Cognos, Snowflake, PowerBI, SAS, etc,
• HANA revision upgrades and client upgrade on connected systems.
• Table replication setup on SLT 2.0 system for SAP and non-SAP source systems.
• Cleanup on source systems as well as replication system as part of source system refresh.
• User provisioning on HANA and BODS systems.
• Transport of repository changes in BODS system using export/import method between Local/Central repositories and reimport of tables.
• Changes to BODS Data store settings pointing to Oracle source systems.
• Planning and coordination of day-to-day project tasks involving support for Data migration team for Mock loads and Dress rehearsals.
• Tracking of System Integration and Regression test defects and driving them to closure.
• System builds with latest EHP and NetWeaver (NW ABAP 7.52) versions using SWPM tool.
• Support pack upgrades of ABAP & Java systems using SUM tool.
• System refreshes for ABAP & Java systems using SRDF and RMAN refresh procedures.
• Post installation tasks including setting up of Single-Sign On for authentication, SSL setup, load-balancer configuration for system URLs, upsizing the system for production loads.
• Installation and configuration of web-dispatchers.
• Preparing system build documents and maintaining data load run book to ensure fail-proof project go-lives.
• Co-ordination with software vendors to implement new functionalities as well as enhance the system.
• Solution Manager upgrade from 7.1 SPS 14 to 7.2 including post-upgrade configuration tasks.
• Dual-stack split as part of Solution Manager 7.2 Upgrade.
• Implementation of Run SAP standards including System monitoring, User Experience monitoring, Business Process Monitoring, DVM, CCLM with UPL and RCA.
• Setting up alerts and dashboards for Business Process Monitoring of OTC, PTD, PTP and RTR process areas.
• Record SAP GUI scripts for User experience monitoring and setting UXMon Robots in multiple client locations across the globe.
• SAP GUI upgrade packaging, testing and coordinating major roll-outs to end user machines and Citrix platforms.
• Installation of Adobe Document Services (ADS) on NW Java platform.
• End-to-end implementation of REVTRAC transport management tool including CTS+ setup.
• Oracle 12c upgrade tasks including SSFS migration of DB Connect.
• Setting up Web-services and Consumer proxies in SAP ECC system.
• Sizing SAP and Bolton systems for project go-lives and system ramp-ups.
• Setting up IDOC Archiving and PI XML messages archiving.
• Identifying scope of automation for the landscape and implementing them. E.g. system monitoring, batch monitoring, etc.

SAP Global Basis Support

Confidential, Shelton, Connecticut

Responsibilities:

• Onsite Lead for Global SAP Basis tower coordinating day-to-day support activities and planned maintenance/upgrade tasks.
• Production support and performance optimization of SAP systems with version - ECC6 EHP 5 & EHP 7, SRM 7.0, PI 7.4, SNC 7.0, GRC 10.0 and SOLUTION MANAGER 7.0 EHP1.
• Production support of Bolton systems - BSI Tax, VERTEX, Paymetric, Spectrum, Cypress print management software, Property Tax Management system, SWIFT Autoclient, Cybersafe SSO.
• BSI upgrade from 9.0 to 10.0 with installation of Tomcat for BSI browser based links.
• HR Year-end Legal Change Pack (LCP) upgrade and BSI Tax bulletin/cyclic updates.
• Solution Manager 7.0 EHP1 support pack upgrade from SPS 12 to SPS 14.
• Solution Manager post-upgrade tasks including Basis Configuration, System preparation and Management system configuration.
• Technical monitoring setup on Solution Manager 7.1 system.
• SMSY and LMDB administration tasks.
• SLD configuration including data supplier and SLD bridge setup.
• Cybersafe Single Sign On configuration for SAP ABAP and Java systems.
• Web-dispatcher installation & configuration as well as setup of load-balancer URLs on F5 load balancer.
• Configuration of SSL and import of s in ABAP and Java stack.
• Setup of PI communication channels including installation for supplier connect.
• Enterprise Disaster Recovery for SAP and HANA landscape.
• Support pack upgrades using SUM tool and system refreshes using SRDF/RMAN methods.
• Support for Oracle 12c upgrade/client installation on SAP servers.
• AIX upgrade from 6.1 to 7.1 as well as Technical level upgrades.
• Troubleshooting of Production issues related to Spool/Batch/IDOC administration as well as performance tuning of SAP systems.
• Conducting VP and CIO reviews for the customer.
• Providing service improvement initiatives for the customer landscape.
• Coordination between onsite-offshore team for support tasks and performance appraisal reviews for the team.
• Maintaining Head count ratio and tracking of resource efforts in billing tools.

Confidential

SAP Global Basis Support

Responsibilities:

• Shift lead for PB SAP Global Basis offshore tower.
• Production support and performance optimization of SAP systems with versions - 4.7 C, ECC5, ECC6 EHP 4 & EHP 5, SRM 5.0 with MDM 5.5, CRM 4.0, PI 7.0, SNC 7.0 and SOLUTION MANAGER 7.0 EHP1.
• Production support of 3rd party systems integrated to SAP ABAP and JAVA engine - BSI Taxfactory, Geo Tax and Taxware tools, Paymetric systems, Spectrum, Cypress print management software and QAS address tools.
• Support for SAP HR system upgrade from 4.7 C to ECC6 EHP5 with Unicode conversion.
• SRM MDM 5.5 Upgrade including catalog upgrade from 1.0 to 2.0.
• Install additional application servers for existing SAP instances using manual method.
• Support AIX upgrade from version 5.3 to 6.1 running SAP.
• Support Oracle DB upgrade from 9i to 11g and 10g to 11g running SAP.
• Performed Oracle 11g client installation on SAP servers.
• HR Legal Change Pack upgrades with BSI Tax bulletin/cyclic updates.
• SAP ABAP and JAVA stack upgrades, refresh and system copies
• Knowledge in using SAP tools - JSPM, SDM, Visual admin, Configtool.
• Strong knowledge in ABAP stack and JAVA stack performance optimization for production systems.
• Production support for SAP BW system including creation and activation of BW source systems and datasources.
• Implementation of SAP integrated dataloading tools like Winshuttle, ACL, DART, etc.
• Configuring CCMS alerts and EarlyWatch reports for SAP systems.
• Configure SLD for SAP systems in Solution Manager Landscape.
• Co-ordination, planning and execution of Disaster Recovery activities for High availability SAP systems.
• Archiving setup and administration for objects IDOC, BC DBLOGS, SD VBAK, FI DOCUMENT, CO ITEM.
• PI XML message archiving.
• Kernel upgrades, SAP Host agent/Diagnostic agent upgrades and JRE migrations from IBM JDK to SAP JVM.
• Experience in Portal administration for Enterprise Portal 5.0.
• SSL renewals.
• Local and Remote client copies.
• Developed shell scripts for availability monitoring of SAP ABAP and JAVA stack running on Unix platform, batch job, spool and update status monitoring.
• Presenting monthly and yearly productivity reports for Customer VP reviews.
• Driven the team towards achieving 100% SLA and high level ratings in C-SAT surveys.
• Experience in Change Management and Service Monitoring as per Run SAP methodology.
• Troubleshooting of Production issues related to Spool/Batch/IDOC administration as well as performance tuning of SAP systems.
• Quality coordinator for SAP Basis tower which includes Change, Incident and Service ticket audits.

Confidential

SAP Basis Onsite Lead

Responsibilities:

• Planning and co-ordination of day-to-day production support activities and co-ordination between customer and offshore team.
• Gathering requirements from customer and driving them to closure within agreed timelines.
• Data Center Consolidation of EAME SAP ECC systems including support for OS and DB upgrades.
• Oracle DB upgrades from 10g to 11g and Oracle 11g client installations on AIX platform.
• Support pack upgrades, kernel upgrades and system refresh using SRDF and RMAN procedures.
• Implementation of SAP RF Console 7.1 - integrate RF devices (barcode scanners) to SAP ECC systems.
• Implementation of E-invoicing application - migrate invoice printing to web based invoicing for SAP EAME region. Involves installation and integration of Viper printing tool to SAP.
• Performance optimization of High availability Production systems with help of SAP and co-ordinate with SAP for CQC and BPPO analysis.
• Building shell scripts for SAP interfaces to transfer files from SAP to non-SAP servers using FTP, SFTP, etc.

Confidential

SAP Basis Support

Responsibilities:

• Handled lead role for EAME SAP Basis support
• Production Support for ECC5 SAP landscape including R/3 Security administration.
• Support for Bolton applications like Quick Address System & SAP RF Console integrated to the SAP system.
• Planning and co-ordination of day-to-day production support activities as well quarterly/half-yearly and yearly planned activities.
• Performance tuning and optimization of SAP systems as well as troubleshoot critical production issues.
• Support pack upgrades and system refresh for ECC5 landscape.
• TMS configuration for the landscape.
• Build shell scripts on Unix platform for SAP interfaces to transfer files using FTP/SFTP mechanisms.
• Schedule jobs using cron entries from Unix level.
• Troubleshoot day-to-day production issues related to Batch administration, Spool administration and IDOC administration.
• Support for Disaster Recovery
• IDOC Archiving
• Oracle DB administration using BRTOOLS.
• Support for application go-live.
• R/3 Security administration including User administration and Role/Profile maintenance.
• Troubleshoot User security issues and assignment of roles/transactions based on SOX audit guidelines.
• Validate the User profile conflicts using security tool - APPROVA.
• Tracking and maintaining SLA for the tickets resolved.
• Conducting weekly and monthly status reviews with the customer.