Senior SAP Consultant Resume

SUMMARY:

9.4 Years of experience in CRM and ISU modules.
Experience in 4 Implementations, 2 upgrade & 1 support projects as techno functional lead.
Extensive experience in sales, service and marketing modules of SAP CRM and utility process frame work ( Confidential ).
Deep knowledge and coding experience in CRM WebUI architecture, CRM ABAP, Component Workbench tool, EEWB and AET.
Extensive functional experience in Configuration of Transactions (End to End), configuring system, interaction centre, customer service and master data in SAP CRM.
Independently handled and deliver complex CRM technical requirements right from requirements gathering, coding, testing and technical object delivery.
Good Knowledge in SAP S4/HANA and S4/HANA data migration cockpit.
Performed client facing roles in various capacities across projects.
Experience in SAP PI/PO as interfacing with third party systems.
Extensive experience in SAP Upgrade & SPAU Activity.
Experience in implementing Smart Metering Solution (integration with MDUS)
Working experience on Customer specific tools like Solution Manager, Mercury Quality Centre (ALM), SharePoint & Remedy Tool.

TECHNICAL SKILLS:

Customer Relation Management(CRM)
Utilities
Success Factors
SAP S4/HANA
ISU Master Data
IS - U Work Management

SKILLS:

SAP CRM 7.0 EHP3, CRM 6.0 and CRM 5.2 Development & Configuration experience using SAP standard tools and Demonstrated understanding of SAP CRM server architecture
Experience in working in sales, service and marketing modules of SAP CRM
Experience in IS Utility process frame work & CRM ISU Technical master data
Experience in CRM Web UI Architecture, Component Workbench tool, EEWB and AET
Experience in Configuration of Transactions(End to End), Master data in SAP CRM
Experience in GenIL/BOL Programming, Web Requests programming & Transaction launcher
Experience in Action Profile, Event Handlers and SAP Web Services(Service provider and Consumer)
Experience with Email Response Management System(ERMS) & Rule Modular
Experience with SAP CRM Interaction Centre & CRM Case Management
Experience in SAP Upgrade & SPAU Activity
Experience in Data migration with knowledge in BDC’s & LSMW to upload data to SAP.
Experience in SAP HANA Data provisioning, Modelling and Reporting using SAP standard tools.
Good knowledge in SAP S4/HANA data migration cockpit.
Good knowledge in SAP Success Factors.
Experience in SAP PI/PO as interfacing with third party systems and developing interfaces.
Experience in developing ABAP reports, Function Modules, BDC’s, Users Exits/BAdi’s.
Experience in Business Role creation and giving authorisations to users through roles.
Experience in preparing documents, High level design documents (HLD’s), test scripts, SAP tutors and end users.
Working knowledge on Customer specific tools like Solution Manager, Mercury Quality Centre(ALM), SharePoint & Remedy Tool.

SAP PROJECTS PROFILE:

Confidential

Senior SAP Consultant

Environment: CRM 7.0 EHP3, ECC 6.0 and SAP IS-UConfidential

Confidential

Enterprise solution analyst

Environment: CRM 7.0 EHP3

Confidential

Senior Consultant

Environment: SAP CRM 7.0 EHP3 and ECC 6.0

Confidential

Senior Software Engineer

Environment: SAP CRM 7.0

Confidential

Senior Software Engineer

Environment: SAP CRM 5.2

Responsibilities:

Consulting responsibilities covered Requirements gathering, System configuration, System testing, Data Migration, Post go live support.
Solution Assurance, Stakeholder management, Change management and overall solution ownership of SAP solutions provided to the business.
Mapping & gap analysis of the existing business process with SAP.
Defining complex customer specific business processes in CRM Module.
Preparing Business Blueprint documents, Configuration documents, Functional Specifications ( Confidential ) documents, User manuals and SAP tutors.
Implementing SPRO settings for CRM & ISU modules as per client requirement and transportation of TRs to development & testing client.
Creation of test scripts for various business scenarios & validating the script during User Acceptance Testing (UAT).
Carrying out Unit Testing and Integration testing along with core team members for various business scenarios & taking the sign-off from business.
Preparation of the production client for go-live with client specific configurations like number ranges, transaction variants and master data upload.
Developing authorization matrix and defining roles with authorization objects and values to be created by Basis.
Customer issue resolution through SOLMAN during stabilization & support phase to end users of CRM & ISU modules.

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