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Sap Service Delivery Manager Resume

Southfield, MI

SUMMARY:

  • An experienced SAP R/3 FI/CO and BPC consultant/manager focused in Financial Accounting/Controlling with overll of 11+ years SAP functional, managing, implementing, designing, business process re - engineering, customizing, configuring, integrating,, go-live and supporting using known ASAP& Agile methodologies and industry best practices.
  • 13 years of total IT Experience.
  • Worked for big name consulting companies such as Confidential and Deloitte, delivering SAP projects for global companies such as United Nations, Confidential, Morgan Stanley, Confidential, Confidential (Petrochemical), and Confidential Oil/Gas) and Retail Industry
  • Deep system hands-on expertise, previous roles: Analyst, Consultant, Architect, Manager
  • Developed, managed, implemented and improved IT operational strategy mainly in SAP to support business goals for revenue, operational performance, and profitability.
  • Derived a wide range of projects and initiatives, from cross-functional projects to strategic supplier outreaches. Used known PM practices in agile, scrum, Kanban, waterfall, and PMI
  • Worked heavily on project deliverables associated with developing applications from scoping, planning, project plan, status reports, AS-IS, To-Be, GAP Analysis, blueprinting, RICEFW, functional design documents (FDD), TDD to test and deploy activities
  • Development of detailed business process designs BPD and BPF and associated documentation. Development of detailed configuration rationales and designs as well as system configuration build, assist as needed. Design and documentation of RICEF objects, test models and scripts. Manage reporting and escalation of sub-team issues.
  • Data Management: Team member for design and conversion from the client’s legacy system to SAP. Participated in workshops with users to gather requirements and to understand the flow of the AS-IS legacy system and the TO-BE SAP system. Responsible for refining the legacy system and data cleansing the accounts for SAP. Responsible for data cleansing the Customer master and upload into SAP through LSMW and BDC.
  • Excellent Financial Accounting expertise in Configuring & Testing General Ledger Accounting FI-G/L, Accounts Payable FI-A/P, Accounts Receivable FI-A/R, Asset Accounting FI-AA, AUC through WBS, Banking, FSCM, and Treasury functions.
  • Enterprise Controlling expertise includes Cost Center Accounting CO-CCA, Cost Element Accounting, Profit Center Accounting CO-PCA, CO-PA, Product Costing
  • BPC NW 10.0 expertise including models and dimensions design/ configuration, data loading set up, reports design, BPF and activity set up, authorization, transport and work status
  • Testing: Contributed as FI/CO subject matter expert in providing assistance to team members in unit test and SIT and to business testers during UAT
  • Worked in multiple full life cycles, Upgrade projects and rollout projects.
  • Worked closely with development team for customized enhancement such as BAPI, User Exits, Z Reports, Automation programs, T-codes and applications of OSS notes.
  • Excellent interpersonal skills with the ability to interact with Management, staff and customers all levels. Superlative organizational and project management skills
  • Partners with peers when integrating functionalities across applications and/or modules such as FI-MM, FI-SD, CO-PM, CO/FI-PS, and CO-PP integrations.
  • Working knowledge on cross-company code transactions and multi currencies and sites.
  • Performed Cutovers and post Go-Live Support Activities., Delivered to customers

SKILL:

  • SAP-ECC (ERP Core Component)
  • SAP-FI-Accounts Payable
  • SAP-FI-Accounts Receivable
  • SAP-FI-General Ledger
  • SAP-FI Asset Accounting
  • SAP- BPC (Business Consolidation and Planning)
  • SAP-OCM (overhead Cost Management): CCA- Cost Center Accounting and Internal Orders.
  • SAP-CO Profit Center Accounting
  • Integration: FI/CO integration with SD, MM, PS, HR, PP and LE.
  • SAP-CO- ECCS Consolidation
  • CO-PC and COPA
  • SAP-Data Conversion
  • SAP-Implementation
  • SAP-Integration Testing
  • HP Quality Center (Test Director)
  • Defect Management
  • SAP Query, Report Writer & Report Painter
  • Work closely with ABAP (user exist, BAPI, BDC, reports, IDOC, OSS Notes) and EP/WF Teams.
  • Period End accounting
  • Tax accounting

OTHER SKILLS:

  • Self-Motivated and quick learner with strong analytical and problem solving skills.
  • Skilled in test and data management, MS Suit, MYACCESS, Query reports, 802 files, and Flat files, various testing and tools such as HP Quality Center Adobe Captivate.
  • Knowledge of crystal report, BizTalk, LIMS, SQL, BI/BW and Oracle.
  • Well-Trained in Project Management and System analysis.
  • Ability to learn and adapt in different environment.

PROFESSIONAL EXPERIENCE:

Confidential, Southfield, MI

SAP Service Delivery Manager

Responsibilities:

  • Managing both a direct report team and a matrix team to deliver SAP Retail FI/CO projects, rollouts, complex initiatives and enhancements under direction of IT leadership.
  • Championing use of common concepts, standards, procedures and SAP best practices.
  • Plan, organize, direct, and provide continuous improve in the FI / CO modules of SAP to all workstreams implementing the Confidential Enterprise template and to facilities using this template.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Coach, guide and mentor both functional and technical teams .
  • Handle day-to-day management and oversee task assignments for team, evaluate results and provide recommendations
  • Review, analyze, debug, and modify design and function of the SAP financial business system in Inventory, AR, AP, AA, General Ledgers, Controlling, and Treasury functions
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements and Business Requirements Document and Use Cases.
  • Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required.
  • Ensure customers needs being met, finance processes are implemented correctly using SAP Retail BBP and then adequately supported by the offshore team once deployed .
  • Successfully engage in multiple initiatives simultaneously
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Work independently with users to define concepts and under direction of program managers
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans ability to interact professionally with a diverse group, executives, managers, and SMEs
  • Serves as the conduit between customer community (internal and external customers) and software development team through which requirements flow.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Be the liaison between the business units, technology teams and support teams.
  • Participated in program specifications and diagrams, and develops coding logic.

Confidential, New York, NY

SAP Financial Technology Consulting Manager

Responsibilities:

  • Asset Accounting for Confidential (Internally Developed Software) restructure initiative as part of company wide recovery and resolution project spanning across world wide MS subsidiaries and: Confidential lifecycle including impact of entities and cost center remapping and all other cost-related items such as capitalization and allocation for
  • Led Team in integration testing /defect management for release 3 efforts across SAP- Confidential and SAP-PS landscape ( Confidential integration with FI Accounting- FM -GM and CO accounting; Real Estate Accounting, LE and PM), managed all amendments to Confidential RICEFW objects.
  • Assisted in Execution of all Confidential and PS items.
  • Part of Confidential -Member State Contribution SAP Customization Initiative where business requirements to customize SAP Z-applications to manage member state process

Confidential, Midtown, NY

SAP Financial Technology Consulting Manager

Responsibilities:

  • Aligned SAP FI/CO and BPC solutions with business requirements in order to draw on existing applications and / or set effective and cost efficient alternative routes.
  • Responsible to manage, prepare, conduct and perform the following activities for assigned SAP financials and enterprise performance management projects:
  • Lead team services and deliverables in accordance with defined scope of work.
  • Contributed as SAP Financials SME in providing assistance to the business testers and verified that the solution delivered meets client expectation and business requirements.
  • Defined systems strategy, developing systems requirements, designing and prototyping, testing,, defining support procedures, and implementing practical business solutions under multiple deadlines.
  • Responsible for Configuration and detailed development of all aspects of assigned business sub-processes and/or activities in, minding integration between activities and sub-teams to ensure efficiency, integrity and best practice.
  • Developed and aligned test scenarios, test conditions, test scripts and in corporate them in Requirements Traceability Matrix.
  • Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements
  • Created and managed Test Cycle Control Sheet for System Integration Testing (SIT) and User Acceptance Testing (UAT). Also assisted team members in test execution, defect escalation and resolution.

Confidential

Senior SAP R/3 FI/CO Consultant

Responsibilities:

  • Delivering few projects including BPC (Business Planning and Consolidation) implementation.
  • Led the implementation of SAP- BPC version 10 for NW, Identify the suitable end-to-end BPC solution design to support to-be business processes. Identify solution gaps, develop gap closure options.
  • Document and discuss the architecture and solution options, facilitate/support the decision process.
  • Part of BI implementation team: both back end cube development and front end reporting, Data Modeling in design and build of info providers, and info objects setup. ECC master data, hierarchies, and transactional data Acquisition, transformation and Extraction including developing custom extractors as part of ECC integration.
  • Served as SME for Cost Center restructure initiative, and implementation of enhancements in PMW (Payment Medium Workbench) and Bank Determination items in FBZP.
  • Served as Team Lead and represented finance end-users in client's side to review designs, coordinate testing, and defect resolution. Worked with integrators, business and internal IT team on mapping various business processes into SAP financials solutions
  • Involved heavily in integration with other SAP modules as well as non-SAP such as BI, documentum, and ECM.
  • Responsible for Configuration and detailed development of all aspects of assigned business sub-processes and/or activities, minding integration between activities and sub-teams to ensure efficiency, integrity and best practice
  • Provide input during the procurement of SAP FICO resources from a technical aspect whilst adhering to the Client’s policies to ensure an uninterrupted delivery of quality goods and / or services in a cost effective manner.
  • Worked closely with ABAP team, providing functional specifications test case and test data for code remediation
  • Analyzed release notes and check/fix the relevant processes in the system.
  • Contributed to the identification of opportunities for continuous improvement of systems, processes and practices.
  • Prepared detailed files and performed power user and knowledge Transfer to 1st line off shore support.
  • Coordinated technical string test for new enhancements/interfaces in Finance Team, as well as e defect/issue resolution in Financial Accounting & Controlling modules.
  • G/L account master records
  • Chart of accounts
  • Field status groups
  • Automatic account determination.
  • Account posting
  • G/L display configuration validations and substitutions
  • Consolidation
  • Account Reconciliations
  • House Bank and Bank Accounts
  • Vendor/customer master data
  • Account groups
  • Payment program configuration
  • Interest calculation
  • Credit management: Tolerances groups, Check management, Integration with MM and SD, and Exchange rates
  • Customization of Tax procedure and creation of tax codes
  • House Bank
  • Lockbox configuration
  • Foreign Exchange transactions
  • Bank statement processing
  • Bills of exchange
  • Loans Management
  • Chart of depreciation
  • Depreciation areas
  • Depreciation keys
  • Asset classes: Account determination and Screen layout
  • Cost elements/cost centers
  • Costing sheet
  • Reconciliation ledgers
  • Standard hierarchy
  • Product cost
  • Standard costing
  • Activity types
  • Statistical key figures
  • Assessments, and Distribution
  • Profitability Analysis (COPA)
  • Internal Orders.
  • Configured and Customized CO - General Controlling, Cost and Revenue Element Accounting, Overhead Cost Controlling, Cost Center Accounting; and Internal Orders
  • In Internal Orders setup status profile for order type, maintained settlement rules, internal order planning, and budget profile and also set up tolerances for budget cost. Configured settlements distribution cycles for actual cost distribution
  • Defined the Cost Component Structure to use for standard cost & actual Cost Carried out Activity type planning for different (Actual and Planning) versions. Defined Costing variants and its components for standard cost estimate Created Standard Cost estimates, Marked and released to update Material Masters Configured the basic settings for the Product Costing with quantity structure Defined standard, modified, inventory cost estimates for different products
  • Extensively exposed to FI-MM and FI-SD Integration in OBYC and VKOA.
  • Uploaded legacy data using different file transfer methods such as LSMW.
  • Reporting: Report Painter, report Writer.
  • Performed Integration Testing of complete business cycles across various modules, in conjunction with the users and representative from the client side
  • Listing of detailed processes, outlining the sequence of steps in a cycle across modules

Confidential, Atlanta, GA

SAP R/3 FI/CO Consultant

Responsibilities:

  • Configured assigned business sub-processes and/or activities.
  • Participated in all project workshop related to requirement collection process, functional solution session and application design.
  • Involved in the development of detailed business process designs, associated documentation, development of detailed configuration rationales, and system configuration.
  • Responsible for detailed configuration development of all aspects of assigned business sub-processes and/or activities, minding integration between activities and sub-teams to ensure efficiency, integrity and best practice
  • Delivered all assigned RICEFW related to record to report process mapping into SAP General Ledger.
  • Consults with multiple business process owners to identify, define and document business needs and objective, current operational procedures, problems, input and output requirements and levels of system access.
  • Participated in data conversion, dress rehearsal and cut over activities.
  • Contributed as SAP FI/CO subject matter expert in providing assistance to the business testers and verified that the solution delivered meets client expectation and business requirements.
  • Worked to define SAP FI roles, matrix and authorization objects related to assigned process.
  • Coordinated technical integration review with other teams (functional and technical) new enhancements/interfaces assigned in Financial Accounting & Controlling modules.
  • Collaborated with technical team to clarify functional requirements and provide input in technical design as needed.

Confidential, TX

SAP R/3 FI/CO Consultant

Responsibilities:

  • Developed of the functional solution and application design.
  • Involved in the development of detailed business process designs, associated documentation, development of detailed configuration rationales, and system configuration.
  • Development of general ledger functional solution and application design, build, and test
  • Development of Cost Center Accounting functional solution and application design, build, and test Development of detailed business process designs and associated documentation
  • Assisted in the review process (Peer review) of interface technical designs, BI/R3 Reports, and business process designs documentation.
  • Participated in preparing documentation for unit testing, and development of system integration test scripts (SIT). Participated in coordinating and execution of SIT and UAT testing.
  • Redesigned Intercompany transactional processing; which includes customizing R/3 reports, updating system and functional design documents. This improved business process and refining escalation path to meet audit requirement.
  • Contributed as SAP FI/CO subject matter expert in providing assistance to the business testers and verified that the solution delivered meets client expectation and business requirements.
  • Conducted and Pilot workshops for gathering business requirements, and presenting To-Be business process design, and identifying all RICEFW inventory.
  • Responsible for 3 weaves of detailed development of all aspects of assigned business sub-processes and/or activities, minding integration between activities and sub-teams to ensure efficiency, integrity and best practice
  • Development of Account Payable functional solution and application design, build, and test
  • Development of detailed configuration rationales and designs as well as system configuration build, assist as needed
  • Design and documentation of RICE objects, test models and scripts.
  • Served as FI/CO team focal point during production support phase and reduced backlog tickets (at once, backlog at single digit figures).
  • Delivered package of enhancements and initiatives in FI and CO sub-modules. Delivered and reviewed configurations and enhancement technical specifications mainly related to module General Ledger, Accounts Payable, Asset Accounting, Accounts Receivable, Cost Center Accounting, Profit Center Accounting, Product Costing, Profitability Analysis, and Material Ledger to make sure that the design fits business processes and is integrated to other modules.
  • Configured and customized Chart of accounts, Company code Global Parameters, Fiscal year Variants, Posting Period Variants, Account Groups, Field Status Groups, and Tolerance Groups.
  • General Ledge Accruals, Manual Accrual, Month End Accruals and Reversals.
  • Configured and Tested Accounts Receivable - Customer Master Data, Account Groups, Number ranges and Screen Layout Rules.
  • Handled Terms of payments, Installment Payments, Cash Discounts, Rounding offs, Foreign Exchange Variations, and Valuation Differences.
  • Configured and Tested Accounts Payable - Creation of Vendor Master, Account Groups with number ranges and Assign them to Account Groups with Screen Layouts.
  • Contributed in automation of exchange rate upload
  • Implementation of authorization group concept with regards to Finance/Controlling.
  • Participated in adjustment of netback (intercompany calculation program) to the daily exchange rate upload.
  • Resolution of Partner Profit Center issue for inter-affiliate procurement scenarios (PO order Type ZIAS)
  • Planning & Controlling of budget expenses at employee level for SSO operations
  • Activity price splitting to maintain different activity prices for maintenance cost centers
  • Outgoing payment settings for cash, Cheques, Direct Debit, Automatic payments.
  • Maintained Lockbox Configuration, Electronic Bank Statement (EBS), cash management in treasury.
  • Automatic Account Determination, GR/IR, Down Payments.
  • Extensively exposed to integration issues of FI with MM and SD
  • Involved in the creation and execution of Recurring Journals, Batch Jobs.
  • Configured Controlling Area Settings, Number ranges, and Maintained Versions.
  • Providing a demo/feasibility study on new functionalities such as automation (scheduling) of payment run in the background.
  • Coordinating with Confidential ’s External Auditors for finalizing and developing a report on extracting Financial data for carrying out Journal Entry Audit for affiliates: (YANPET, IBN RUSHD, KEMYA and IBN SINA.
  • Supporting on Treasury (Loans and FD’s) related issues.
  • Cost Breakdown Structure and map new Cost Component Structure to future roll-out during Blue Print Phase.
  • Costing Variant Configuration; Standard Cost Estimate, CO-Material Ledger, WIP Calc. MAP and S Price. Integration with PP
  • Working on Joint Signature Enhancements along with the Work flow team.
  • Revamping of total Saudi KAYAN (affiliate) House Bank and Bank determination based on their new Business requirement.
  • Created primary and secondary cost elements, Cost Center Hierarchies, cost element groups, cost centers.
  • Resolution of Over/Under absorption pending for the years for the affiliate (SADAF)
  • Fixing the Correct Calculation of WIP and Settlement of Production orders for affiliate (HADEED.)
  • Provision of Guidelines to improve the performance of CO transaction with respect to month end closing.
  • Automatic update of Trading Partner in Settlement of WBS element.
  • Worked in payment medium workbench to Reformat DME File for IBAN & transition to 1SABIC issues.
  • Product Costing (make- to- order and make- to-stock) configuration, - ML Configuration, Planning, Cost object controlling, custom setting in OBYC and Material Ledger.
  • Thoroughly involved in creation of Test Scenarios, Unit and Integration Testing and Documented the Results.
  • Generated reports in Report Painter and Provided Summarized data.
  • Analyze end-user needs and propose viable solutions for report improvement, QA and user in CO.
  • Created new profit centers and cost centers to enhance financial analysis.
  • Defined Internal Orders, Order Types, Planning Profile, Budget Profile and Settlement Profile.
  • Configured activity types and planning them on different cost centers, assessments, distributions, allocations using cycle-segment method for periodic reposting, planned and actual activity price calculations.
  • Analyzed and reduced number of costing run messages prior to go live.
  • Carried out, analyzed and released go live costing run, price change and initial inventory load.
  • Analysis of WIP and production variances for product costing at period end, and also marking and releasing of standard cost estimates at month end.
  • Performed month and year end closing activities and documentation.
  • Wrote specifications for different finance and costing reports to facilitate analysis of production variance and cost center under/over absorption.

Confidential, MI

System Analyst

Responsibilities:

  • Assisted in the creation and evolution of the IT functions or programs.
  • Conducted identification and analysis of enterprise business drivers to derive enterprise business, information, technical and solution architecture requirements. Analyzed the current business and IT environment to detect critical deficiencies and recommend solutions for improvement.
  • Developed System objects to be used by the development team. Provided operational support for software and data systems running regularly in production mode
  • Reviewed materials and conduct the trainers.
  • System troubleshooting, problem resolution, issue escalation, reporting, project support, process enhancement and documentation.
  • Performed Knowledge Transfer and prepared detailed files using STT (Stimulation Tool
  • Participated in preparing documentation for unit testing, and development of system integration test scripts (SIT). Participated in coordinating and execution of SIT and UAT testing.

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