PROFESSIONAL SYNOPSIS:

• A result oriented professional with Total 15 years of Work Experience which includes around 5 years of functional experience in large, professional business groups specializing in different domains like Consulting, Third Party Inspection, Automotive, Consumer products, Retail, & Manufacturing. Herein the prime job responsibilities were mainly in Sales & distribution, Marketing and in Customer support activities.
• Over 12 years of experience in SAP Sales & Distibution, Materials Management are and has hands - on experience in SAP Implementation, Roll Outs, Production Support, Enhancement & Upgrade projects spanning Consumer Products, Real Estate, Chemical, Automotive and Manufacturing Industry Solutions.
• Expert in process integration, cross functional and interpersonal skills to understand business processes and communicate effectively about value proposition in Sals & Distribution and logistics and supply chain.
• Have been Working in both Onsite and Offsite Projects and involved in Business Solutions, Consulting, Project Management, handling teams located at different geographies and involved in Business meetings with Client partners Globally on various proposals and projects
• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude.
• Configuring and customizing the Sales and Distribution Module and its functionality in SAP R/3, as per the Business Process requirements.
• Enterprise Structure: Customization of activities relating to the enterprise structure. Involved in defining Sales and Distribution organizational unit and assigning them to the enterprise structure.
• Capable of conducting business blueprints & prepare BBP documents for the SAP SD/MM processes
• Capable of preparing functional specifications on all requirements arising in SAP SD/MM area
• Able to document all configuration settings and train end-users on functional configurations
• Able to prepare test scripts and execute the test scripts on all SD/MM processes
• Creation of Master Data: This involves creation of customer master, material master, and price master and customer master information record.
• Hands-on experience with Order to Cash (OTC) Sales Processes, Contract, Inquiry, Quotation, Sales order, Deliveries, Invoices, Third Part Order processing, Returns Processing, STO/PO Processing, Intercompany Sales, Pricing condition technique, Free Goods, Listing/Exclusions.
• Pricing: Designing pricing procedure, Creation of Condition tables, Access sequence, and Condition types. Maintaining condition records for condition type.
• Configured the special sales orders such as Domestic sales, cash sales, credit Memo, debit memo, Sales return.
• Hands on experience with SAP OTC credit card processing
• SAP functional expertise in requirements gathering, scope definition, business process documentation, solution design and functional specifications
• IDOC and Batch Job monitoring and coordination with technical team
• Route determination, Shipping point determination, Revenue account determination.
• Hands on experience with Outputs & Smart forms, Text Determination, Outputs - Billing / Delivery / Orders & Renewals
• Exposure to the testing cycles (Unit Testing, Integration Testing, User Acceptance testing, Regression testing)
• End User Training and BPP Documentation
• Integration knowledge with FI, MM and PP and hands on experience on Solution Manager.
• Proficient in ASAP methodology and Solution Composer
• Integration exposure of vendor portal (Meranet / E-connect)
• Exposure to Solution Manager, Remedy & QC Tools for Ticketing, defect maintenance
• Able to Debug ABAP programs, relate Custom development tables and Variables
• Excellent time-management skills and the ability to deliver quality results with an aggressive timeline
• Strong facilitation skills and ability to lead client meetings

IT/TECHNICAL SKILLS:

Operating System: DOS, Windows XP, Vista, Windows Server 2003

Application Software: SAP R/3 ECC 6.0, HP Service center, HPQC, HP- ALM Solution Manager, Solution Composer, Lotus Notes

PROFESSIONAL EXPERIENCE:

SAP SD Consultant

Confidential

Responsibilities:

• Provide post implementation support for defects reported by customer by providing timely and appropriate resolution.
• Tracking all defects and fixing bugs within defined SLAs.
• Categorization and prioritization of the defects.
• Estimation of resolution efforts.
• Understand the Business requirement, issues and problems with business process and providing solution.
• Gathering requirements from the customer and providing timely solutions.
• SLA management, Incident Management and end-to-end delivery of all Sales & Distribution activities.
• Creating weekly and monthly status reports.
• Analyzing, troubleshooting and coordinating with multiple teams for resolving Sales & Distribution issues/Incidents.
• Performing root cause analysis and implementing fixes based on SAP best practices.
• Performance analysis and tuning for all SAP systems in the landscape.
• Planning and performing application development activities.
• Creating system performance reports.
• Working on Enhancement requests from Business.

SAP SD/MM Consultant

Confidential

Responsibilities:

• Understand the Business requirement and mapping with SAP.
• Participate in requirement gathering.
• Configuration of Standard SAP MM Org. Structure / Process.
• Worked on new enhancements and developing new objects
• Interacted with Business Experts of the Confidential to capture and analyses existing business Processes, done Gap analysis.
• Created Solution Documents for Material Management related processes.
• Provided Solution for effective Interface between IBP and SAP system
• Worked with development team at offshore as a single point of contact from client site to complete Enhancement and developments
• Creating Functional Specification for new development of forms & enhancements for Material Management area.
• Created Training Document and given training to Power Users.
• Prepared Unit test case documents and performing testing as per the plans and test cases.
• Provide plan for User Acceptance Test
• Provide plan for Cutover Activities
• Preparing Weekly Status Report
• Resolving issues raised in Service Now and maintaining Issue tracker for the same.
• Handed over solutions documents, FS and given Knowledge Transfer to AMS team

SAP SD Consultant

Confidential

Responsibilities:

• Interacted with Business Experts of the Confidential and CARTAMUNDI to capture and analyze existing business Processes, done Gap analysis.
• Created Solution Documents for Sales and Distribution related processes.
• Worked with development team at offshore as a single point of contact from client site to complete Enhancement and developments for all modules in Realization Phase.
• Done configuration and changes in existing set up for Organization Structure for Sales Organization / Shipping Points / Customer Master, Return Process as per CIT in line with CARTAMUNDI requirement.
• Creating Functional Specification for new development of forms & enhancements for Sales and Distribution area.
• Created Training Document and given training to Power Users.
• Prepared Unit test case documents and performing testing as per the plans and test cases.
• Prepared plan for UAT for Cartamundi Users.
• Worked on cutover activities for Sales & Logistic Execution area.
• Resolving issues raised in Service Now and maintaining Issue tracker for the same.
• Handed over solutions documents, Functional Specification and given Knowledge Transfer to AMS team

SAP SD Team Lead

Confidential

Responsibilities:

• Understanding the Business requirement and mapping with SAP
• Provide support for Change Request reported by customer by providing timely and appropriate resolution and creating solution document.
• Configuration of Organization Structure for Sales Organization, Distribution channel, Division, Shipping Points, as per CIT in line with Client Global Template for new KALMAR and HIAB Split business and created CSD / Checklist for the same.
• Created Functional Specification for new development/Changes of reports, Forms & enhancements and Coordinating with developers.
• Preparing the Unit test case documents and performing testing as per the plans and test cases.
• Handed over solutions documents, Functional Specification and given Knowledge Transfer to AMS team

SAP SD Consultant

Confidential

Responsibilities:

• Worked from offshore for Wave 1, i.e. HAPM - Confidential Asia Pacific Market Countries including successful Go-Live of countries including Indonesia, Malaysia, Singapore, Hong Kong, Australia, New Zealand and Taiwan.
• Was a part of Business Blueprint Workshop happened in Hong Kong with other Teams
• Interacted with Business Experts of the client to capture and analyze existing business Processes, done Gap analysis.
• Created Solution Documents for Logistic Execution area for different process like Shipping Instructions, Customs, Ship Mark, Shipping Outputs, Labels, Cargo Receipt and Event Management.
• Worked in Realization Phase after successfully signed off Business Blueprint Documents
• Configuration of Organization Structure for Shipping Points, Shipment Types as per CIT in line with Client Global Template and created CSD / Checklist for the same.
• Creating Functional Specification for new development of reports, forms & enhancements and Coordinating with developers and off shore Team based in INDIA.
• Provided Customized solution for Confidential delivery and shipment process and Export Documentation.
• Involved in IXOS functionality to Image shipment related documents.
• Resolving issues raised Via HPQC and maintaining Issue tracker for the same.
• Worked on Master Data requirement for the WAVE 2 i.e. Confidential
• Worked on cutover activities for Logistic Execution area.
• Handed over solutions documents, Functional Specification and given Knowledge Transfer to AMS team

SAP SD Consultant

Confidential

Responsibilities:

• Worked from offshore for successful Go-Live of Countries including Indonesia, Philippines China, Malaysia, Singapore, Hong Kong, Thailand, Japan, Australia, New Zealand and also India
• Interacted with Business Experts of the client to capture and analyze existing business Processes.
• Gap analysis.
• Leading Team for Master Data Maintenance.
• Configuration of Organization Structure for newly designed Plant and Sales Organization as per CIT and created CSD / Check-list for the same.
• Resolving issues raised Via HPQC and maintaining Issue tracker for the same.
• Worked and developed new Business Processes which can be utilized across the CPG industry such as Back Of Factory, Batch Determination & Perfect Rotation.
• Created Functional Specification for new development of reports, Forms & enhancements and Coordinating with developers.

SAP SD Consultant

Confidential

Responsibilities:

• Part of B-level support for various business processes of Sales & Distribution.
• Involved in support resolving day-to-day issues raised by end users as well as A-level support.
• Timely response and resolution of tickets within stipulated time.
• Conducting problem analysis and communicate the solution to the user.
• Active participation in team meetings as well as meetings with client addressing methods for handling tickets efficiently.
• Providing on-call support after support window for different regions, concerning mainly sev-1 and sev-2 incidents.
• Configuration of the new changes required to address additional business process requirements and Enhancements.
• Provide the appropriate solution to user within the time frame.
• Handling the issues and hands on experience on Solution Manager.
• Analyzing and solving the end-user problems
• Configured VAT condition mandatory for scrap sales & Inter-company sales, made changes for the in VAT condition for VAT registered and unregistered sales organization.
• Created and Changed the logic for various Smart forms
• Configured sales groups for Broker, CRB and direct for customer reference.
• Worked on various report/Smart forms.
• Interacting with end-user and identifying their problems and resolving them

SAP SD Consultant

Confidential

Responsibilities:

• Worked on customs BAPI'S for to retrieve Pricing in the Sales Order and in Billing.
• Worked on Enhancements and Resolving user specific requirements and issues
• Developing the logic in conjunction with the FI Consultant and Technical (ABAP) Consultant, this logic being used to develop the new report as per customer’s requirement
• Preparing the Functional specifications in conjunction with the FI Consultant and Technical (ABAP) Consultant
• Discussions with Technical (ABAP) Consultant to enable the Technical (ABAP) Consultant to develop the program for the required report
• Testing of the development

SAP SD Consultant

Confidential

Responsibilities:

• Determining Business Requirements
• Determining Reporting & Form Requirements
• Determining Data Conversion Requirements
• Determining Required Enhancements
• Creating Business Blueprint Document deliverable
• Identifying Baseline Scope & creating Baseline Configuration Plan
• Defining Baseline Test Cases and creating Baseline Test Plan
• Creating Organization Structure and configuring Baseline Settings
• Migrating Objects to QA Environment
• Performing Baseline Testing
• Refining Final Scope and creating Configuration Plan for Final Scope
• Defining Final Scope Test Cases and creating Test Plan for Final Scope
• Configuring Processes and Functions as per Final Scope Configuration
• Testing Final Configuration