PROFESSIONAL SUMMARY:

• 11 years of experience in Pega Technology with strong domain knowledge in Health Care and Banking industries for Confidential.
• Results - driven project management professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects/programs in a matrix organizational structure.
• Excellent in making decision which will augur well for the end customer without impacting the existing relationship and always ensured that the risk analysis is completed considering the entire land scape of the IT and Business applications.
• Distinguished s at both individual and management levels including the development and motivation of top performers, coordination and administration of team efforts, and interaction with clients.
• Excellent at communicating with stakeholders to provide accurate reporting regarding the ongoing projects and initiatives. Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Ability to understand risks, business issues and develop mitigation strategies. Strategic thinking to develop long term solution and can adapt quickly to the issue and work with various teams towards driving a cohesive solution.
• Comfortable working with ambiguity and creating clarity on the scope and drive towards the program goal.

AREA OF EXPERTISE:

• Lead Business Architect - LBA for Pega Omni projects catering to the needs of Contact Center. Led multiple large programs with multiple releases with a clear gathering of requirements and worked closely with Health Net SME/Program BA to identify and define the requirements, use cases, process flows, screen flows, and user interfaces.
• Business development - Within my portfolio - driving revenues within the account scope by being the owner of the entire Opportunity Management Cycle. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
• Client delivery assurance - assure the client of the commitment and drive the delivery process by working collaboratively with the Delivery Managers and DAG team in the business unit.
• Collaborate with the Client Program Director to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the client. This involves working with external vendor (IBM) for all storage and capacity need.
• Understand and balance different projects running for the client that may involve different Delivery Managers or horizontal competency units’ resources.
• Experience with Pega Smart BPM methodology and the ability to teach the same to adjacent stakeholders

TECHNICAL SKILLS:

• Pega PRPC 7.1, Pega DCO process, IBM Mainframe, COBOL, JCL, DB2, VAX VMS, SQL, Agile process, Smart BPM
• Rational Requisite Pro, Rational Clear Quest, Clear Case, Rational Team Concert, HP Quality Center
• MS Visio, MS Word, MS Excel, PowerPoint, MS Project, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, West Chicago, IL

SAP Business Analyst

Responsibilities:

• Responsible for ensuring that any new SAP HANA and ERP inherited HCM functionalities behaved as expected after the upgrade. Successfully delivered all HCM solution integrations testing cycles, completing them on time with the project expectations.
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Communicate client's business requirements by constructing easy-to-understand data and process models.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Create custom reports to meet the HCM business requirements. Analyzed the data to create different type of forecast and budget reports, for example, a report of budget forecast for vacant and full field positons.
• Translate stakeholder requirements into different tangible deliverables such as functional specifications, user cases, workflow/process diagrams, data flow/data model diagrams.
• ABAP programming support enhancing and fixing program issues.
• Perform SAP ERP 6 (EHP8) system configuration and maintenance support for the HCM solution.
• Responsible for configuring the SAP HR benefits, US Payroll, ESS/MSS portal, savings & retirement solutions.
• Owner of the synchronization between the SAP system and the BSI software engine in order to maintain Payroll solution TAX formulas up to date.
• Configure new Purchasing Release Strategies, MRP's and Release Codes to support the SAP
• Purchasing solution.
• Provided Material Master and Purchasing issues resolution supporting the business end users.
• Implemented SAP standard documentation procedures base on common Application Lifecycle
• Management.

Confidential, Chicago, IL

SAP Business Analyst

Responsibilities:

• Responsible for providing functional knowledge as well as manage client relationships within context.
• Responsible for designing and documenting SAP HCM functional specifications for system changes.
• •Responsible for maintaining the multiple Employee information interfaces with different third party software's and companies.
• Saving Plan, among others.
• Create custom reports to meet the HCM business requirements. Analyzed the data to create different type of reports.
• As a member of the functional support team I was able to collaborate in successfully delivering the
• SAP Time Evaluation solution project by enhancing work schedules, fixed breaks & overtime calculations, quota generations, holidays calendars and personnel calculations schemas and rules.
• Define and maintain security role authorizations and profiles. Make sure that the current and future defined security authorizations comply with the SOX Act.
• ABAP programming support enhancing and fixing program issues. Develop new and enhanced standard adobe PDF forms to support the SAP HCM processes (Performance management, PCR).
• Collaborated in the configuration of SAP standard solution for the W2 forms, making them available nline for employees.
• Owner of the synchronization between the SAP system and the BSI software engine in order to maintain Payroll solution TAX formulas up to date.

Confidential, Hinsdale, IL

SAP Senior Consultant

Responsibilities:

• Coordination of SAP ERP system enhancements and break fixes efforts to minimize down time of applications and personnel.
• Responsible for planning and managing the operational activities of helpdesk team to ensure that the customer service is in line with the customer requirements.
• As Confidential Associate (Achieve Competitive Excellence) I was able to identify process waste in the SAP development process. By implementing development service estimation steps we were able to eliminate waste in the process and therefore save cost to our customer.
• Vast experience in performing root cause analysis to help the team identify areas for improvement specifically towards meeting customer expectations and SLA's.
• Responsible to improve team performance by building team cohesiveness, leading, influencing, and motivating in order to promote team work, ensure project efficiency, and boost morale.
• Encourage the team to provide world class customer service, helping us achieve customer satisfaction Confidential gold metrics, receiving as team an MFA score of 6.8 or more on a monthly basis.
• Surpass the customer SLA by going from closing 85% of reported incidents within 3 B.D, to closing 95% of the reported incidents within 3 B.D.
• Prepare weekly and monthly meetings with team and followed up with meeting notes and action items.
• Perform as Team Lead in the regression testing project for the SAP upgrade in the Confidential & Confidential
• Shanghai's engine center in China. Making sure the team completed the testing steps on time according to the customer expectations.
• Provided data migration support in the engine overhaul integration and regression testing project for the Confidential & Confidential Belgium engine center (SAP MRO implementation). Owner of the inventory balance load using LSMW's as the data migration tool. Creating Materials, Equipments, MRP,
• Provided Oracle 11g PL SQL support for the MES Solumina Software.

Confidential, Mahwah, NJ

SAP SD/LE Consultant

Responsibilities:

• Configured entire Order to Cash (OTC) process including Sales Order Types, Item Category and Schedule Line Category Determination.
• Configured Sales Documents Types, Standard Order, Returns Order, Credit Memo and Debit Memo as per the customer's specific requirement
• Worked on Taxation related to Germany and France such as Maintain Tax indicators for Customers, Assign Account Keys for Tax condition types, and Maintain VAT Registration number to Customers.
• Configured and Customized Billing documents and Billing methods and rules.
• Worked on Rebates including Rebate Agreement Type, Condition Type Group, Condition Types, Access Sequence, Condition Tables, Account Determination, and Condition Records.
• Assigned customization of requirements class and requirements type to support the various production order types ustomized IMG settings for various OTC - sales documents: sales orders, new pricing procedures inbound/outbound deliveries, billing, invoices, STO, return processes.
• Worked on setting up standard EDI functionality and resolved issues with EDI IDOC Processing.

Confidential, Princeton, NJ

SAP Production System Analyst

Responsibilities:

• Senior SAP PM/MM SAP production support for SAP ERP 6.0. Production support services include store replenishment, real estate, and procurement and distribution centers.
• Working closely with Senior SAP business teams to decreased problem incident tickets resolution. Perform periodic monitoring of IDOC's status, service-now tickets daily basis, interfaces to and from SAP along with functional ABAP debugging, trouble tickets, resolve High incident tickets. EDI vendors -SQL, EDI-X12 file format, (820, 823, 835, 997, 824) End-to-End EDI testing with new carriers and vendors.
• Monitor daily exception reports follow up with the SAP specific interfaces between WMS (Warehouse Management system) and TMS (Transportation Management System) and GLMS (Global Management System) and BIW (Data warehouse) worked with the various IS Teams to discern the problem and get resolution. SAP project documentation to store defects within HP Quality center.
• Produced reporting - Purchase Order Reconciliation between SAP and WMS (Warehouse Management) Reconciliation between SAP and TMS (Transportation Management System)
• Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Reviewed business current SAP testing requirements process and functionality to identify for improvements to business.
• HP testing tool, define requirements, hands-on functional testing, create test cases, leadership test teams. Communicating with the business teams, responsible for troubleshooting Incident management service now tickets
• Production support services include store replenishment, real estate, and procurement and distribution centers. Working closely with Senior SAP business teams for issue problem incident tickets resolution. Perform periodic monitoring of IDOC's status, fix help-solution center service-now tickets daily basis, interfaces to and from SAP along with functional ABAP debugging, trouble tickets, resolve High incident tickets.
• Contribute to the development to Solution Center Service now tool which provides incident tickets from stores and business units. Helped educated solution center team on SAP tickets. Provide customer support to the stores.
• Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing stores.
• Escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints from stores requests.

Confidential, Somerset, NJ

SAP Business Consultant

Responsibilities:

• Accomplish SAP SD functional support in all areas of Workforce Process Management and Talent Management; worked with end-user business community to collaborate define CRM business requirements, provided expertise and solutions to fulfill business needs analyze the SAP Solution manager global configuration to determine how to bring all of Honeywell's live sites to a Baseline level in Supply chain area. SAP Business Partners and increase Cross Functional Collaboration with SAP team Leaders discuss MII Technology, Integration solutions for future technologies.
• Analysis was documented to be used for future rollouts and retrofit of the live sites that was not at the baseline level.
• Prepared check list & methodology for future rollouts / implementation in supply chain.
• Functional tester Solution manager teams, initiative for GTS prototype. Responsible for business process mapping, testing configuration modules of the Implementation scenario using Project Blueprint. Produced create non-existent SAP project documentation to store within Solution Manager repository
• Analyzed existing documentation and project tasks from former project member to determine the solution and remaining level of effort.
• Reviewed current SAP SD/CRM processes and functionality testing to identify and help standardize areas for improvement.
• Audited Organizational Management, Personnel Administration, Benefits, Time Management, Talent data to identify inconsistencies and proposed solutions that aligned with SAP Best Practices