SUMMARY:

• SAP Certified BASIS Administrator with 8 years of overall experience
• Highly skilled in troubleshooting, root cause analysis, and upgrade of SAP solutions including HANA and Oracle databases
• Provide technical leadership and guidance to onshore and offshore SAP Basis team
• Extensive hands - on experience of ECC, Solution Manager, Enterprise Portal, SCM, PI, FIORI, and GRC SAP solutions along with HANA, Oracle 11g, and 12c database administration
• Practice of ITIL and Agile principles to achieve optimal results

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, MO

Sr. SAP BASIS ADMINISTRATOR

ACCOMPLISHMENT:

Responsibilities:

• Provide technical expertise on all SAP solutions and Oracle databases in customer environment
• Serve as an escalation for all technical issues in the SAP environment
• Lead, plan and perform SAP version, enhancement pack and support pack upgrades on all SAP solutions along with patching and upgrade of Oracle databases
• Support, manage and administer SAP solutions including ECC, Enterprise Portal, Solution Manager, SCM, LiveCache, GRC, PI, Gateway, BW, CRM, CPS/BPA, SLD, MII, SAP Mobile Platform, Wily, BO, BODS, IBP, HCI, Ariba, ADS, TREX, and SAProuter
• Administration of Oracle 11g and 12c databases with ASM and RAC technologies
• Configure technical monitoring for all SAP systems including databases and operating systems
• Plan and coordinate SAP maintenance activities with onshore and offshore Technical Service Managers
• Utilize Service Now for management of incident, change and service requests
• Periodically review RU count to fulfill customer contract obligations

Sr. SAP BASIS ADMINISTRATOR

Confidential, San Antonio, TX

Responsibilities:

• Support, manage and administer SAP solutions including ECC, Enterprise Portal, Solution Manager, GRC, PI, NetWeaver Gateway, BW, CRM, SLD, SLT, and HANA
• Administer central SLD, SolMan SLD and LMDB for all SAP Solutions
• Maintain technical monitoring template for all SAP Solutions
• Participate in monthly production maintenance activities

Confidential, Saint Louis, MO

Responsibilities:

• Perform SAP version, enhancement pack and support pack upgrades on all SAP solutions
• Upgrade and patch Oracle databases
• Support, manage and administer SAP solutions including ECC, Enterprise Portal, Solution Manager, SCM, LiveCache, GRC, PI, FIORI, BW, CRM, CPS, SLD, MII, and ADS
• Administration of Oracle 11g and 12c databases with ASM and RAC technologies
• Apply CLCs, Synchronization Packs to HR and C-CEE components to meet legal requirements along with installation and support pack upgrades of various add-ons
• Configuration of Technical Monitoring including setup of OS, SAP and database templates, work modes, installation of Diagnostic Agents and applying Wily configuration on satellite systems
• Administration of central SLD and SolMan LMDB for all SAP Solutions
• Apply SAP Kernel patches to ABAP, JAVA and Dual Stack systems
• Apply JAVA patches using SDM, JSPM and SUM
• Perform periodic system refreshes from Prod to QA and Test, Dev to Sandbox and CnB systems
• Apply Tax Update Bulletins (TUBs) and Cyclic updates to BSI TaxFactory 10.0 for US Payroll
• Perform Disaster Recovery (DR) exercises for SAP systems and databases
• Configuration and administration of Oracle database backups using RMAN for all SAP databases
• Administration of Transport Management System (TMS) including setup of SAP systems, configuration of transport routes, transport layers, transport groups and transport parameters along with monitoring/troubleshooting of transport requests
• Create tracks and manage JAVA transports using NWDI
• Review and implement SAP Security Notes periodically to maintain system integrity and stability
• Provide on-call support during weekends to maintain 24/7 support and perform weekend maintenance activities

SAP BASIS ADMINISTRATOR

Confidential, Saint Louis, MO

Responsibilities:

• Daily support of SAP solutions (ECC, Portal, Solution Manager, GRC, BW, CPS etc.)
• Perform daily health checks for all the SAP solutions
• Apply SAP Notes and manage transports utilizing ChaRM
• Production migration (cutover) implementation support
• Perform SAP performance monitoring including EarlyWatch Alert report generation and analysis
• Printer administration - set-up and troubleshooting
• Troubleshoot SMTP and Fax connections from SAP
• Perform various SAP service market place activities like software downloads, connection maintenance, co-ordination with SAP support over various SAP messages
• Provide on-call support during weekends to maintain 24/7 support and perform weekend maintenance activities

Confidential - Kansas City

STUDENT ASSISTANT

Responsibilities:

• Provide assistance to users in the student computer labs at various locations in the university
• Troubleshoot and report issues with on-site printers and desktop systems

Confidential

TECHNICAL SERVICES PROFESSIONAL

Responsibilities:

• Analyze customer environments and processes involved in supporting IIS applications
• Provide on-call support during non-business hours and weekends to maintain 24/7 support

TECHNICAL SKILLS:

Operating Systems: UNIX/LINUX, Windows Server, Windows 7/10 and OS X

Middleware Technologies: SAP BASIS, Microsoft IIS, Apache, Tomcat

Database Packages: SAP HANA, Oracle (11g and 12c), Microsoft SQL Server (2005 and 2008)

Troubleshooting Tools: Wily, OEM, WinDbg, Fiddler, Log parser, SSL Diag, DebugDiag, SSLPing