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Sap Crm Abap Senior Techno Functional Consultant Resume

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Irvine, CaliforniA

PROFESSIONAL SUMMARY:

  • Over 10+ years of experience as SAP Technical consultant in Design and Development of ERP applications in SAP R/3, SAP CRM ABAP,CRM Web UI, CRM Functional, Workflow, Objected Oriented Programming, CTI,CRM Middleware, BOL programming, Lord API Architecture, HANA database concepts, SAP ADT UI5 with excellent OO ABAP/4 skills for SAP modules.
  • Demonstrated experience with implementations, rollouts, production support, and upgrade projects; and experienced in understanding the business requirements and the legacy systems to map the requirements onto SAP
  • Experienced in 6 full life - cycle implementations and experienced in successfully working directly with users to troubleshoot issues, participating in technical meetings, conducting user, and providing support for production systems .
  • Preparation of Technical Specifications of the objects, preparation of Technical Test cases, Unit testing, Functional testing support, System integration testing and User acceptance testing.
  • CRM and ABAP/4 Experience includes Business Requirement analysis, Program design, coding, validation, testing, user and documentation.
  • Experienced in review of Development Requests, writing technical specifications and technical documentation.
  • Leading offshore projects and experienced in coordinating with Onsite Resources for delivering Development Objects.
  • Excellent communication/presentation skills and experience in user/client interaction.
  • A dynamic go-getter and quick learner with ability to work under pressure and meet deadlines. riented track record of professional advancement and increasing responsibility.
  • Active Team Member with quick decision making abilities.
  • Strong interpersonal skills and excellent relationship with management.
  • Excellent organizer with good planning and problem-solving skills.

SKILL:

  • ABAP/4 , Object Oriented Programming in ABAP/4, SAP CRM BOL/GENIL WebUI , ALE-IDOCs, BDOCS,RFCs, Web Services, ABAP Reports, Query, Data Dictionary, Smart Forms, Adobe Forms, SAP Scripts, LSMW, WebDynpro, BSP Application, CRM Middleware and ODATA Service . .
  • Experienced in providing technical solutions for CRM streams like, Marketing, Loyality management Sales, Service, Customer Service, CTI, Interaction Center, Trade Promotional Management (TPM), Activity management and Partner and contact management.
  • Expertise in BOL-GENIL programming on 7.0 Web UI.
  • AET Tool, Easy Enhancement Workbench .
  • Worked on UI5 and FIORI Concepts.
  • Worked on ODATA Web Services with REST/SOAP.
  • Working Knowledge on JavaScript, HTM5 and CSS.
  • Through knowledge of CRM Sales, CRM Services, CRM Marketing, Customer Service, CTI and trade promotion.
  • Worked on ADTUI5 with HANA Database with hybris campaign management .
  • ABAP Reports (Classical, Interactive, ALV and OOALV )
  • Data Conversion / Interface using Batch Data Communications (BDC ),LSMW and IDOCS.
  • Expertise in implementing BADI and Enhancement Framework .
  • Worked with SAP OSS messages and implementing Notes through SNOTE..
  • Good experience in SAP CRM data conversions from R/3 to SAP CRM both Master data and Transactional data.
  • Expertise in BOL, GENIL, Component Usage, Enhancement Sets, UI Configuration Tool, Design Layer Customizing, Business Role and Navigation Bar Customizing, Transaction Launcher, EEWB, AET, Search help, Drop down lists, Skin Customizing, OTR text, BSP WD CMPWB, HTMLB and Web Services.
  • CRM middleware: Good technical expertise in middleware setting and error solving issues handled in areas of BDOCs and IDOCs Experience working on CRM Middleware, monitoring queues, analysis of BDOC processing and debugging.
  • Knowledge on JAVA,XML and AJAX.
  • Experience in TREX Search engine
  • Experience in HANA Database concepts and HANA Queries
  • Partial experience and knowledge in SAP BO.
  • Performance - Tuning, testing, optimization of reports in system integration and user acceptance testing, SQL Trace and Dump analysis, Strong Debugging skills.
  • Managed several cutover and release activities.

PROFESSIONAL EXPERIENCE:

Confidential, Irvine/California

SAP CRM ABAP Senior Techno Functional consultant

Environment: CS Module(Lord Order Framework), ECC & CRM (Sales, Services, complaints, Interaction Center, CTI, Middleware& Hybris E-Commerce System)

Responsibilities:

  • Attending meetings with functional and business teams to produce better solution for the requirements..
  • Ability to work independently and perform peer reviews.
  • Coordinating with off shore and near shore team.
  • Conducting Knowledge Transfer sessions with support teams.
  • Understand high and medium complex level functional requirements.
  • Designing and modifications in the technical designs as per the standards.
  • Involved in Technical, Functional, Integration and User Acceptance testing.
  • Worked on Web services for Web user provisioning to send User data to allergen Hybris system.
  • Worked on Sales Rep data and Roles assignment Conversion Programs.
  • Worked on APP Tiers Customer Points UploadConversions and CRM Screen Enhancements.
  • Worked on CRM interaction center Enhancements.
  • Worked On CTI Developments for BP Identification.
  • Worked on BOL Programming and CRM WEB UI Enhancements.
  • Worked on CRM Functional for BP Creations and Roles.
  • Worked on Interaction Center Roles for US,Cananda and Europe Roles
  • Worked on Navigation Bar Profile and Transaction Launcher.
  • Worked on BDOCS for customer master data between ECC and CRM.
  • Worked on LORD Order API Frame Work to make enable fields from ECC TO CRM.
  • Worked on Complaint follow up screen enhancements for interaction center creation.
  • Enhanced standard lord order screen to add new fields to assignment block.
  • Worked on Smart forms for sales policy functionality to send doctors.
  • Added ECC SU01D to Web Ui screen through Transaction launcher.
  • Developed RFCs to flow the data between ECC and CRM for sales order data for customer like rising star star free goods functionality and Juverdam customers.
  • Worked in SAP CRM Base Customization configuration like Transaction Types, Item Categories, BP Creations, Action Profiles.
  • Worked on ABAP And CRM ABAP Concepets
  • Worked on AET.
  • Worked on Enhancement frame work, BADI and User Exits.
  • Worked on Reports, RFC,BAPI and Function Module.
  • Worked and monitoring on BDOCS for customer master data between ECC and CRM.

Confidential, Wichita

SAP ABAP/CRM Senior Techno Functional consultant

Environment: CS Module(Lord Order Framework), ECC & CRM (Sales, Services, complaints, Interaction Center, CTI,TPM & Middleware)

Responsibilities:

  • Attending meetings with functional and business teams to produce better solution for the requirements.
  • Updating FRICEW’s status and creating transport requests through Solution Manager.
  • Ability to work independently and perform peer reviews.
  • Coordinating with off shore and near shore team.
  • Conducting Knowledge Transfer sessions with support teams.
  • Understand high and medium complex level functional requirements.
  • Designing and modifications in the technical designs as per the standards.
  • Involved in Technical, Functional, Integration and User Acceptance testing.
  • Developed a Batch Program/Interface to Capture exception related to Order, Delivery and creation of Custom table in ECC to store exceptions data into CRM.
  • Worked on Web services for Fund transfer Posting and Promotion Read .
  • Worked and developed CS Agent inbox search and Result screen
  • Worked on CRM Functional Configurations
  • Worked on Multiple Configuration to display CFOP Fields based on brazil sales order in CRM WEBUI
  • Worked on LORD Order API Frame Work to make enable fields from ECC TO CRM.
  • Worked on Complaint follow up screen enhancement for interaction center creation.
  • Enhanced standard lord order screen to add new fields to assignment block.
  • Worked on action profiles
  • Added new assignment block to WEBUI screen for displaying ECC fields on CRM WEBUI.
  • Worked on varies enhancements like developed new assignment blocks, enhanced AB to add new fields, F4 helps and etc.
  • Worked on AET.
  • Worked on Enhancement frame work .
  • Worked on RFC,BAPI and Function Module.
  • Worked and monitoring on BDOCS for customer master data between ECC and CRM.
  • Integrating SAP System with Non-SAP System.
  • Extensively Worked and Implemented SAP OSS Notes.
  • Worked on GETTERS and SETTERS Method for making change to fields on WEB UI.
  • Worked on OOABAP concepts.
  • Worked and Applied Performance tuning .

Confidential, Washington

SAP CRM Senior Consultant

Responsibilities:

  • Understand high and medium complex level functional requirements
  • Designing and modifications in the technical designs as per the standards
  • Attending meetings with functional team to produce better solution for the requirements
  • Designing test cases for unit testing
  • Developing utility programs.
  • Optimizing the code using Performance Analysis tools.
  • Performing peer reviews.
  • Developed Marketing Project Change Log Report/Batch Program in SAP CRM .
  • Developed Web service for Digital Channel Integration.
  • Responsible for CRM marketing process design and realization reporting to the BTS PMO. Drove the mapping GRC role to process matrix & creating specific compliance area wise PFCG roles and in assigning them to specific business users (positions) under the Marketing Organization Data
  • Worked on Queries HANA Database.
  • Worked on Batch report Program Generate Target Group for Recurring Campaign.
  • Involved in CRM implementation project.
  • Integrating SAP System with Non-SAP System.
  • Worked on CRM 7.0 UI Configuration Tool and Application Enhancement Tool for custom fields and views development.
  • Worked on UI elements like header & Navigation Bar, Action Profiles, Search page, Search help, and Value help.
  • Developed Report/Batch Program Campaign metadata transfer from CRM to CDLZ System,
  • Enhanced and developed Marketing plan screens and Campaign screen enhancements.
  • Added custom fields using AET tool as per the requirement.
  • Created work center to call custom reports from Web UI screen.
  • Developed Report/Batch Program Campaign output files from CRM.
  • Developed Report/Batch Program for - Generate Target Group for Recurring Campaign.
  • Enhanced component for Customer Requirement
  • Developed custom navigation to navigate from one view to other view.
  • Creation of CDLZ custom files using BADI.
  • Developed conversion programs for Marketing Attributes
  • Enhancement of context node for adding new field in the webui for opportunities.
  • Worked on varies enhancements like developed new assignment blocks, enhanced AB to add new fields, F4 helps and etc.
  • Enhancing Product search Help.

Confidential, Tulsa

SAP CRM Senior Technical Consultant

Responsibilities:

  • Gather requirements, review functional specifications, create technical specifications, develop code, perform unit testing, support functional testing, integration testing, support deployment, provide production support
  • Leading the development team at offshore and Onsite. Coordinating effectively with the onsite and offshore development team to ensure timely delivery of objects whilst maintaining Confidential ’s quality standards
  • Impact analysis and estimation for developments.
  • Identifying the risks in the project and reporting the same to the senior management.
  • Reviewed various project standards documents to align them with Confidential ’s EVD methodology.
  • Worked on IBSAE object validation and Creation
  • Worked on One-Order frame work concepts
  • Web service for CRM Concatenation with ERL digits to get the asset data from Siebel system.
  • Worked on Parts Order Header UI Enhancement by changing the Genil Class
  • Conversion Program for Asset Reclassification for Stolen and Non-serviceable I-objects
  • Worked on SOAP Web service interface extract of accounts and contacts are updated to and from Epsilon
  • Worked on Warranty program value helps and dropdowns.
  • Worked on BAPI BAPI SALESORDER SIMULATE Service to Validate Pricing and Payment Info/Get Jurisdiction code - ECC
  • Worked on custom buttons to display service contracts from WEBUI
  • Worked on Web Ui concepts and SOAP Web service.
  • Worked on OOABAP and ALV REPORTS.
  • Worked on Middle ware configurations and monitoring.
  • Execution of unit test cases, white box test cases and created data as per functionality in CRM.
  • Compose all relevant documents for test scenarios. Check list for code and Technical specs.
  • Carried out Debugging, Enhancements, Issue tracking, Table maintenance, Performance tuning.

Confidential

SAP CRM Senior Technical Consultant

Responsibilities:

  • Designing and modifications in the technical designs as per the standards.
  • Maintain transport request and external defect tracker.
  • Involved in preparation of the Code Review document as per the project standards.
  • Involved in Technical, Functional and Integration testing.
  • Designed the unit test cases and done testing for other objects developed by the team.
  • Involved in peer review.
  • Redefining standard methods for auto populating various fields on Web UI and Enhanced standard Web UI components.
  • Developed and designed the BOL and GENIL from scratch and developed APIs to develop the MVC UI component.
  • Implemented logic for dynamic determination of screen layouts in Web UI based on the business requirement.
  • Created new search components and enhanced already existing dynamic GENIL queries to support extra functionality.
  • Developed Value helps in the CRM Web UI.
  • Worked on Mass update of the status for the One order Documents
  • Segmentation upload programs requires full upload for only active clients, full upload only inactive clients and unused BOL Programming
  • Developed the drop down list boxes in Web UI for the standard component.
  • Implemented the Transaction launcher to provide the link for enabling the ECC transaction codes in CRM Web UI.
  • Implemented order save BADI for making field’s mandatory and displaying error message on the Web UI.
  • Enhancements done in the product search screen by adding new fields in Web UI and executing the custom search query to get the result
  • Creating custom assignment blocks in Web UI (table and form view) for various one order documents and products with all the functionalities including edit, insert, and delete and saving..
  • Enhanced the BADI in One Order Framework.
  • Developed programs in one order framework.
  • Created custom fields using AET tool and configured these custom fields using UI configuration tool.

Confidential

CRM ABAP Consultant

Responsibilities:

  • Enhanced the fields on the CRM.
  • Involved in the Web configuration changes through Easy Enhancement Workbench.
  • Development enhancement in BP and activity management.
  • Involved in the Middleware development objects like conversions and Adapter designs for
  • Data transfer from ECC to CRM.
  • Enhanced the Components for adding views to the Web Client UI, define component usage, adding Z fields using AET.
  • Worked on BTPAYCARDS Payment method for Multiple Configuration..
  • Enhanced Dynamic Search of Opportunity and lead and redefine search method.
  • Configuration of new view sets, view areas and views based on the business role configuration
  • Worked on Web UI buttons and hierarchy TREE,
  • Search Help in the Web UI for the field 'Sales Org ID' for Account Search Screen.
  • Implementation of BADI ORDER SAVE to check a field during opportunity creation.
  • Some Fields should be mandatory for a particular activity type and Category, for this New Configuration is loaded based on the given condition.
  • Added a new column for “Expected Sales Volume” in Contact view.
  • Added the view in SPRO & opportunity component modified to show values of the customized view in dropdown list of the field.
  • Worked on Navigation Bar profile & Transaction launcher settings.
  • Implemented SAP OSS Notes.

Confidential

CRM ABAP Consultant

Responsibilities:

  • Some Fields should be mandatory for a particular activity type and Category, for this New Configuration is loaded based on the given condition.
  • Added a new column for “Expected Sales Volume” in Contact view.
  • Added the view in SPRO & opportunity component modified to show values of the customized view in dropdown list of the field.
  • Worked on Navigation Bar profile & Transaction launcher settings.
  • The customer also wanted a custom Search incorporating EEWB fields for which a new Search Component was created.
  • Implemented SAP OSS Notes.
  • Extensively worked and implemented user exits, Customer exits and Badi’s based on client requirements.
  • Developed Implicit enhancements for sales area, restrict partner belongs to specific account group.
  • Developed BDC And BAPI programs as per client requirements.
  • Extensively worked on classical, Interactive and ALV reports.
  • Worked on smart forms as per client requirement.
  • Sending sales order transaction data using ALE IDOC’s between the distributed systems.
  • Implemented Object oriented ALV report for displaying Production order And work center data with user interaction.

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