SUMMARY:

• Total 6+ Years of Experience. Experience in SAP CRM Functional, 2 SAP SD Freelance Training assignments with NIIT Limit, & 3+ years of experience in Domain.
• SAP CRM 7.0, Ehp1, Ehp2 (Base Customizing, CRM Sales, CRM Marketing, CRM Service, WebUI)
• Certified SAP SD Consultant, Certified on SAP SD ECC 6.0 & SAP SD ECC 6 EHP4.
• End to End Implementation project on SAP CRM Sales & Marketing.
• Support Projects experience in SAP CRM 7.0 Ehp2 on SAP CRM Sales
• Preparing Documentations like Functional Specifications, AS - IS TO-BE Documentation and providing End User Training.
• Good Exposure with Rule Modeler, Rule Policies, BRF+
• Undergone training for BRIM.
• B2B Master Agreement
• Provider Contract Management
• Counter Sharing
• Discounts for Provider Orders & Contracts
• CRM Master Data
• Organization Management, Account and Contact Management, Products, Installed Base Management, Warranties
• CRM Basic Functions
• Pricing, Actions, Partner Processing, Date Management, Text Management, Copy Control and Follow-Up transactions, Transaction Processing, Status Management
• CRM WebUI
• Business Role, Navigation bar Profiles, Logical Links, Role Config Key, PFCG Roles, AET, BSP Workbench, Transaction Launcher, BADI, IC.
• CRM Sales
• Activity and Task Management, Opportunity Management, and Quotation and Sales Order processing,
• CRM Service
• Installed Base Management, Warranty Management, Service Products, Service Order Management, Service Confirmations, Service Contracts, SLA Configurations, In House Repair
• CRM Marketing
• Trade Promotion Management, Lead Management, Marketing and Campaign Management, Territory Management, Funs Management, Trade Spends Management, Business Partner segmentation, personalized mail forms.
• CRM Middleware
• Initial Load, Delta Load, Request Load, B.Doc Monitoring, Queues Monitoring, Maintaining RFC connections between CRM and ECC System, ECC CRM Integration, Groupware Integration, Email configuration, Transport Management System (Basis)
• Customer Interaction Center
• ERMS, Groupware Integration, Interaction Center Business Role, CTI with CIC, Case Management, Agent Inbox, Transaction Launcher, Account Identification , Business Tra
• SAP Technical (CRM ABAP)
• Debugging, hands on experience in creating, modifying WebUI Component, creating custom Event logics for WebUI, Interactive Reporting including creation of separate BI client for Interactive Reporting, Creating custom pop-up on webui on status change
• BADI Implementation: ORDER SAVE, CRM ORDER STATUS, COM PARTNER BA-DI
• SAP SD
• Customizing Enterprise structure in SAP SD, Sales Document Types, Item Category, Cash Sales Process, Rush Order Process, Customizing Delivery document types, Billing Document Types, SD-FI Integration, PIDE, Account Groups, Customer Master, Material Master, Customer Material Information Record
• Worked on various Pre-Sales projects in SAP CRM 7.0 Service, Sales covering Processes like Annual Maintenance Contract, Reverse Logistics, Service Order & Contract Management, Resource Planner, Opportunity Management.
• Hands on knowledge on Best Practices in SAP CRM
• Freelance SAP SD Trainer. Took Academic training for SAP SD Certification which includes modules like TSCM60 and TSCM62, with Authorized SAP Education Partners.
• Trainer for various SAP SCM Modules like SCM600, SCM605, SCM610, SCM615, SCM620, SCM650.
• Hands-on Knowledge in SAP Variant Configuration
• Specialties: SAP CRM 7.0, AET, CRM WebUI, SAP SD, SAP SD - Pricing, Information Technology, Computers, Systems

TECHNICAL SKILLS:

• SAP CRM 7.0 EhP2
• CRM WebUI
• SAP SD ECC 6.0 EHP 5
• ABAP
• Hybris (Trained)
• SAP Cloud for Customer: C4C10, C4C50 (Trained)
• ABAP OO / Debugging / BADI / FM / BAPI
• Windows Operating System (98, XP, Vista, 7, 8, 8.1, 10)
• Linux Operating System (Ubuntu 15.04, 15.10)
• Oracle PL/SQL 8.0
• Visual Basic 6.0
• VMware Workstation (Managing and Running Virtual Machines)
• OpenERP 8.0
• Odoo ERP
• ERP Next (Configuration & Deployment)
• Zoho CRM
• OS X Mavericks / Yosemite / El Capitan
• Parallels Desktop (Virtual Machine for Mac)
• Apple Mac BootCamp
• Apple iWork Suite
• Pages
• Numbers
• Keynote
• HPQC
• FreeNAS 9.3 (Configuration & Deployment) iOS Development using Swift & Xcode
• Eclipse

PROFESSIONAL EXPERIENCE:

Sr. SAP CRM Consultant

Confidential

Environment: / Module SAP CRM 7.0 EHP-2,Sales, Service (IT), IC

Responsibilities:

• Supporting Calgary, Canada based Oil & Gas client on various processes like:
• SAP CRM Sales
• Interaction Center
• ERMS
• Groupware Integration
• CRM Service ITSM
• Creating test plans & test scripts in HPQC
• Creation of FS documents for new changes requests
• Supporting CRM IT & CRM Sales processes.
• Monitoring Outbound Queue SMQ1, Inbound Queue SMQ2, Monitoring Bdocs SMW01, Performing Request download R3AR2, Using Middleware cockpit SMWT
• Batch Jobs monitoring using CPS (Central Process Scheduler) & SM37
• Configuration of Categorization Schemas for Service Requests.
• Supporting & configuration of various CRM Service processes like Service Tickets, Service Confirmation, service order

SAP CRM Techno-Functional Consultant

Confidential

Environment: SAP CRM 7.0 EHP 1.0 Sales, Marketing and Webclient

Responsibilities:

• Support for SAP CRM Sales & Lean Marketing
• Preparation of FS, AS-IS, Test Plan documents for new change requests
• Implementation of new components (Developments) including Status Control, Popup on Status Change (WebUI),
• Supporting various business processes including: Opportunity Management, Lead Management, Activity Management, Pipeline Performance, Sales assistant in Opportunities
• WebUI Enhancement (Functional): Business Roles, Navigation Bar, Role Config Key
• WebUI Enhancement (Technical): New Fields in Web-UI using AET tool, enhancement of BADI’s, BSP Component enhancement.
• E-Mail notification configuration. Configuration of Action profiles and creation of new Class & Method to send custom mail notifications.
• Creation of SMARTFORM and sending the smartform as PDF attachment
• Creation of new logic for Partner Determination on Status Change.

SAP CRM Techno-Functional Consultant

Confidential

Environment: SAP CRM 7.0 EHP 2.0 Sales and Webclient

Responsibilities:

• Support for CRM Sales 7.0 EhP2
• Providing user training for user testing.
• Preparation of FS for new change request.
• Technical Development for Email notifications from CRM on status change in Activity Management
• Configuration of SCOT transaction for Email notifications
• Monitoring Outbound Queue SMQ1, Inbound Queue SMQ2, Monitoring Bdocs SMW01.
• Business Partner Relationship Enhancement.

SAP CRM Techno-Functional Consultant

Confidential

Environment: SAP CRM 7.0 EHP 2.0 Sales and Webclient

Responsibilities:

• Implemented several functionalities for SAP CRM Sales
• Implementation of CUA for CRM Sales.
• Implementation of Interactive Reporting Configuration with configuration of Separate BI Client for Reporting
• Configuration of Transaction Types, Item Categories

SAP CRM Techno-Functional Consultant

Confidential

Environment: SAP CRM 7.0 EHP 1.0 Sales and Webclient

Responsibilities:

• Preparing Blueprint for the Business Process
• Implementation for SAP CRM Sales 7.0 and Lean Marketing
• Creation of new PFCG roles
• WebUI Configuration: Business Roles, Technical Profiles, Navigation bar profiles, Role Config Key
• New Fields creation on WebUI using AET.
• Configuration of Interactive Reporting with separate BI Reporting client.
• Business Processes covered for Sales: Opportunity Management, Activity Management, Account & Contact Management, Pipeline performance management.
• User Training
• Configuration of Basic functions: Organization Data profile, partner determination procedure, Text Determination Procedure, Status Profile, Action Profile
• Transaction Types, Item Categories Customizing, creation of Organization model, Business Partner roles

SAP CRM Techno-Functional Consultant

Confidential

Environment: SAP CRM 7.0 EHP 2.0 Sales, Service & IC

• Account & Contact Management, Opportunity Management, Order Management, Activity Management, CRM Interaction Center, CRM Service, Integration with BW / BO, SD

SAP CRM Functional Consultant

Confidential

Environment: SAP CRM 5.0 & SAP CRM 7 EHP 2.0

• Billing, Order Management, Contract Management, Integration with SAP SD, Service Processing

SAP CRM Functional Consultant

Confidential

Environment: SAP CRM 7 EHP 2.0

• Order Management, Account & Contact Management, Integration with APO for Demand planning, Integration with SD, Call List, Interaction Center, CRM Marketing, E-Mail integration

SAP CRM Functional Consultant

Confidential

Environment: SAP CRM 7

• CRM Marketing, CRM Service, Interaction Center, Channel Marketing

SAP CRM Functional Consultant

Confidential

Environment: SAP CRM 7 EHP 2.0

• CRM Service, Annual Maintenance Contract, Reverse Logistics, Service Contract Management