SUMMARY:

• 14+ years of IT/business solutions experience in SAP OTC (Order - To-Cash)
• International experience throughout US, Germany, Europe, Brazil and Asia
• Many domestic and international multi-site implementations
• SAP Modules: OTC, EDI, MM, PP, QM, BW, XI, Portal, CRM, HANA, CAR and APO.
• Senior Consultant in many projects from GAP analysis to Post production Support and also handled resource management responsibilities
• Excellent communication, team building and project management skills
• Masters in Computer Application / Bachelors in Physics / Post Graduate Diploma in Client Server Technology

TECHNICAL SKILLS:

Master Data: - Partners, Customers, Value and Quantity contracts, Deferred Revenue Contracts/Leases (Rental and Service), Contact Persons, Sales Partners, Hierarchy, Account Groups, Number ranges, Materials, Item Proposal, Item category group, Customer material info record, Agreements, Schedule Agreements.

Billing, Pricing & Credit Management: Inquiry, Quotation, Order, Availability check, Back Order, Sales order Types, Consignment stock, Returnable Packaging, BOMs.

Revenue Recognition: - At the point of Billing, Revenue and Service Related.

Shipping: - Delivery Processing, Delivery types, shipping point determination, Route determination, Transportation and delivery scheduling, Picking, Packing, Post Goods issue.

EDI: - Expert in EDI Standards and IDOC, IDOC types & terminologies, IDOC Extensions & Segments, Partners & Partner Types, Message Types, Process Codes, Ports, Partner Profile Maintenance and setting up Logical systems.

PROFESSIONAL EXPERIENCE:

Confidential

SAP SD Functional Lead

• As part of THD OFE - Order Management System for order sourcing, lead the team with requirements gathering, analysis, design, configuration, testing efforts to ensure a successful implementation of order sourcing using ECC and SAP CAR as backend and OMS as front end
• Lead in the testing efforts for various Buy Online and fulfillment efforts for THD tools for various retail scenarios.
• Work with different platform (ECC, HANA, SAP CAR, Portal and Basis, ABAP) teams to ensure smooth testing.

Confidential

SAP Project Lead

• CONA (Coke One North America) provides a common set of processes, data standards, manufacturing and customer solutions tailored for the North America. The Company provides services that enable a superior customer experience and digital business innovations for bottlers that happen to be their customers and partners at the same time .
• As Customer MDM Project Lead, ensure the team successfully delivers the above services to bottlers while ensuring bottler business needs are met .
• Implement best practices and processes for conducting requirements gathering and scope management with Bottlers, other Portfolios, VP, Directors, senior managers, Project managers, Cross team and within team.
• Design and Manage Project Plans and Milestones to deliver Bottler specific CONA data standards alongside Project Managers, Bottlers and other portfolios.
• Assist and work with SAP BODS team’s data migration efforts to ensure CONA data standards are met while extracting and transforming legacy / transition customer data for Bottlers.
• Validate and work with BAs to ensure extracted BODS / Bottler Legacy data complies CONA data standards and mapping guides to provide lead approvals before loading into SAP ECC.
• Manage CONA Customer MDM SharePoint to delegate and oversee BA work and Bottler sign-offs and workflows.
• Work with BAs/ Bottlers and Portfolios to mitigate data load errors to ensure smooth go-live.
• Assist in SLT process to ensure smooth flow of data from test to production environments.
• Work with SAP HANA and Information Stuart team to ensure needed Customer Master Reports are extracted for troubleshooting and business reporting needs.
• Work with other Cross functional teams such as CRM, OTC, BI, Terra Data, Revenue, LEO, Supply chain and Planning, EDI, Vendor Management, Material Management, Tax and Vertex for troubleshooting.
• Work with counterparts to manage the relationship and expectations of the IT Team and the Business Partners. Manage cross project requirements and escalated issues within specified program. Manage program requirement interdependencies.
• Coordinate and oversee the work of BAs (Local and Offshore) for specific projects and mentor them. Analyze, manage, and report BA activities to senior manager. Direct and delegate BA work effort and get them oriented to work on the project. Monitor individual BA performance and provide feedback to resource managers.
• Maintain communication with customer and team members and promote a team environment.
• Evaluate requirement risks and assess possible outcomes to Directors / Senior Managers / Project Managers.
• Interact with users, other portfolios, and teams for full life cycle of project. Troubleshoot, coordinate, and maintain production systems/programs/applications, as needed. Produce scheduled and ad hoc reports as necessary.
• Maintain and communicate daily project status reports and tracking to Business stake holders, VP, Directors, Project Managers, Implementation Managers and Other Portfolio Heads.
• Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.

Confidential, Alpharetta GA

SAP EDI OTC Lead Business Systems Analyst

• Project Planning, Budgeting, Analysis, Scope evaluation and bringing clients’ on-board Confidential business network.
• Senior business systems analyst to help set up EDI 850, 855, 856, 810, 940, 844, 867, 845 and 849 for Confidential clients within Confidential SAP system.
• Manage Confidential packing slip and label output configurations and specs.
• Set up and attend BRV sessions with clients to understand and document their business requirements with Confidential for SAP GHOS EDI and Confidential custom WMS system in GWS.
• Create and finalize FRD and BRD documents for client set up in Confidential .
• Work with middleware GIC team to capture the ANSI EDI translation to SAP GHOS translation efforts (inbound and outbound EDI translations). Help the team in testing and version control of DMA documents.
• Responsibilities include
• GAP analysis, understanding requirements, set up client meeting for due diligence efforts.
• Testing & Problem solving
• Advice business, functional and technical team to create solutions
• Documentation & End User Training
• Project status monitor and escalations

Confidential, Alpharetta GA

Lead OTC Consultant

• Part of scope evaluation, Solution deliverable management, team building and business liaison.
• Part of the client’s finance reconciliation project, which included SAP to SAP conversion due to Org model and process changes. Joined the project to support testing, go-live and post go-live support
• Conversion included contracts, quotations, sales orders, deliveries, billing, bill plan, revenue recognition and financial postings.
• Responsibilities include
• Understanding requirements and conversion issues
• Testing & Problem solving
• Create new RICEF object FS, troubleshoot existing ones, monitor ABAP development
• Advice business, functional and technical team to create solutions for conversion problems
• Document & End User Training

Confidential

Lead OTC Functional Consultant and Business Analyst

• Part of SAP EDI implementation for many plant roll-outs across US, Canada and Puerto Rico for client’s North American business. Helped ensure Customer and Material master data consistency as required by order-to-cash, EDI, pricing and billing and finance process teams. As part of each plant implementation, am responsible for Customer Master.
• Blue Printing - Document and present existing versus future state design to business users (Legacy versus SAP).
• GAP analysis and Design - Reconcile the difference found during blue printing by setting up meeting sessions with Business and process members. Getting business approvals and documenting the same.
• Implementation
• Configuration, analysis and debugging of EDI message types 850 (Inbound Sales Order), 855 (Outbound Sales Order acknowledgment) and 810 (Outbound Invoice)
• Scrub, Analyze and Validate Customer and Material master data loaded in SAP system as part of BOR (Book-Of-Records) project in view of data compliance with business requirements around the OTC, EDI, pricing and billing and finance processes.
• Work with CDM to set up new customers, to load customer master data change loads needed for roll-outs in SAP, end user requests for master data changes and ensure global business and technical data compliance
• Analyze data consistency in SAP before each go-live
• Handle new customer configurations and maintain the data consistency amongst Legacy, SAP ECC, BOR and CRM system landscapes.
• As part of design, create request for service / change requirements / functional specification / design documents etc and get approval from solution architects.
• Training - Provide Business and End User, Customer Master Data training
• Reporting / Support - Handle customer master data reporting before and after go-live. Act as a liaison for business and end users for the appointed support period
• Monitor and report any customer master data interface issues to production support team and help in fixing the same.
• Maintain all customers reports rolled out to SAP from legacy, training documents, EDI Trading partner list etc., in a central share point for future reference.

Confidential, GA

Lead OTC Consultant

• As part of Confidential Go-live project, test existing Interfaces of Order-To-Cash Process and Fix problems arising out of the same. Write Functional specifications for various business processes and interact with the technical team to resolve issues.
• Leading business process design, configuration and technical development for shipping, warehouse interfaces, billing and EDI for the global rollout and local rollouts in Europe. Areas of work include design of custom development for route determination, availability check, free goods, picking and return transactions with barcode support, and form design for various customer facing outputs. Go-live transition, go-live support for the first rollout in Germany.
• Handled, Rebate Agreement settlements, Pricing Issues arising in OTC, Force Billing Split By Payer Substitution while creating billing documents, RD00 Output type for various Invoice types and countries, Product quota statement, converted data from People soft to SAP using LSMW, Paper output errors on return orders, Billing Document ALV report, User Authorization issues etc
• Ensuring global template consistency, integration with other teams and validation of systems. Reviewing custom development design and supporting team in configuration in all SD areas. Supporting interface design and development with major customers and the central warehouse.

Lead Consultant and Business Analyst SD / MM / EDI

Confidential, CA

• Senior member of Order to Cash Team. Analysis, Support and Monitoring of Pricing, Billing, Invoicing and Order to Cash Business Process.
• Was supporting Global Rollout By evaluating various EDI Interfaces and Configurations, Material Determination Process, Billing And Pricing Condition Analysis, Invoice Generation Process, Cash And Deductions
• Complete Sales order process (PO Till Invoice), While validating SD data’s dependencies with MM, TMS, WMS, and AR., Shipping and Warehouse Management, Validating Master Data - Customer And Material
• Implemented Rules and extracted results for record fallouts in Globe IDSS MAT - EDI invoice Material pack exception table - EDI875 PO, EDI850 PO, CRP, EDI867, EDI855 PO Ack, EDI 810-880 Invoice, EDI865, com sdi072 umconversion.
• Supported - Unit testing HHFG OLC Test Scenario Definition, HHFG Pricing Discrepancies, HHFG Production system Dry Run, Change Customer Program, GLOBE Spoils Pre-Req - Non Hybrid Account, GLOBE Credit-AR Pre-Req for MAT2a testing for Cash and deductions End-to-End, New Orders SWOP Connectivity Tests, GLOBE Customer Extract Procedure for Globe Back Office Customer DB Loading to copy file from the production shared drive and apply to the GLOBE production database.

Confidential, MN

Lead SD / CRM / XI Consultant

• Responsible for gathering user requirements, data conversions, customizations, testing, assigning work schedules to developers and deliverables for CRM & SD. Business study and analysis of SD and CRM which involved the End-To-End product grade level supply chain life cycle with the complete Portal sales order capture (CRM - CICO) to product blue print design and manufacturing (SAP - SD). Areas involved are the following
• SD Material Master Data Characteristics - CRM Product Master
• SD Customer Master Data - CRM Business Partner
• CRM CICO Call Centre
• SAP SD-ABAP - Product Print Program through ABAP Program and XI interfaces
• Legacy Data study, Analysis and Cross-referencing
• Design of BDC setup for Uploading Material Characteristics Data into SAP.
• Study and modification of Database design. Study and Configuration of Product Master Central Data and Cross Referencing data to map DFS Data onto DBS data.
• Helped modify existing ABAP Programs in order to upgrade the existing DBS process and to accommodate the new DFS process by creation of XML files and stored the same in UNIX Servers using XI Technology.
• Weekly tasks included attending meeting with other team managers; also trained users to understand different application modules. Deliverables included need analysis, functional mapping, gap analysis, business process re-engineering, finding solutions, setup and prototyping & testing, setting up the project plan, designing business process procedures and functional specifications by study of Legacy System into a uniquely developed process map within SAP's Solution Manager and Lotus Notes MDM.