SUMMARY:

To obtain an SAP contract position that will utilize my organization, communication and hands - on SAP configuration experience in SAP FICA, ISU-CRM, PSCD, SD, FICO as well as several integration points to 3rd party applications and other SAP modules e.g. PS, MM, FM, IDE.

SOFTWARE TOOLS:

• Remedy Issue Resolution
• HP Mercury Issue Resolution/QuickTest Professional/Business Process Testing for SAP/Center Management for Quality Center Software/WinRunner
• MS Visio
• MS Project
• MS Office 2007
• Clarity Issue Resolution
• SAP Solution Manager Training
• ASAP Methodology
• SAP LSMW
• SAP eCATT

EXPERIENCE:

Confidential

SAP FICA Lead Consultant

Responsibilities:

• Solution customer final bill Credit /Debit balances Project Enhancements by desigining two long term solutions i.e. Credit Clarification and Automated Transfer at Final Dunning, Credit Clarification and 2 nd Final Invoicing Custom Processes
• Advise client of best practices for SAP solution in ISU-FICA
• Develop functional specifications, UAT test plans, integration of back-office solution to CIC web functions
• Perform configuration for all FICA components
• Perform training to super users for implementation and create training documentation
• Manage development work with offshore developers for FICA enhancement

Confidential, Lexington, KY

SAP FICA Consultant

Responsibilities:

• Consume to cash project utilizing new FICA-X technoclogy of convergent billing/convergent invoicing
• Perform all standard FICA configuration and FICA-X configuration
• Configure, create functional/technical specifications for enhancements in creating an IDOC for FI AP from FICA
• Global client, therefore multiple currencies, multiple tax code rules
• Learned/configured the integration points of Convergent Charging/Invoicing to FICA-X.
• Performed unit and integrated testing for COPA, CC/CI/FICA-X testing to FICO
• Managed development resources for enhancements in FICA-X integrated to SD, COPA, FICO and Convergent Invoicing

Confidential, Denver, CO

SAP ISU Consultant

Responsibilities:

• Blueprint and create standard dunning enhancements for electric companies.
• Create payment method enancements for outgoing files to bank vendors.
• Provide functional FICA support for conversion, regression testing, new enhancements, integration testing and post-go-live support.
• Design, configure and train users for custom payment program functionality for low-income customers state-wide.
• Propose new work on recommended enhancements to improve functionality in dunning, payment programs and non-regulatory functionality.
• Manage the progress and development/implementation/support phases of enhancements for ISU.

Confidential

SAP Consultant

Responsibilities:

• Established a workplan of flexible dunning and BPEM solutions
• Designed custom reports for the call center, collections group for the following items.
• Developed functional/technical specs for custom (16) BPEMs triggered from workflows for collection agents to use includes configuration of the BPEM, FM for the processes, configuration of the binding for each process and user documentation on how to resolve each BPEM
• Delivered a prototype and blueprinted FCC implementation of UIs and fact sheets of financial info, screen designs, prototype and functional specifications for upgrade to CRM7.0 from CRM 2007.
• Designed custom CRM Web UI screens via configuration, Enhanced two outbound to collection agency interfaces to update collection agency with SAP information
• Delivered custom CRM alerts for FICA related information i.e. NSF check, credit score alerts, disconnection within 10 days.
• Automated Final dunning transfer process of unlike divisions for deregulated customer.
• Assisted CRM resource in providing FICA functional knowledge to build and test the payment arrangement guided procedure in Web UI.
• Created/Maintained g/l accounting FI-CO to PeopleSoft interface. Reconciled g/l postings and transferred knowledge to user.
• Developed an inbound collection agency interface to update SAP information from collection agency
• Train current FICA support team to troubleshoot production issues around CRM/CRB integration points and IDE/Workflow issues.

Confidential, Dallas, TX

SAP Consultant

Responsibilities:

• This position was 100% remote. I support on a new contract for each activity they request.
• Post production support for Web IC/CRM 7.0/ECC 6.0 - ISU - focused area is FICA integrated to FCC/CRM worklist items for collections strategy management
• Dunning support - New customizations required BRF modifications to enhance the collection strategy work items. Using the collection strategy method for dunning to enable a BRF resource to make modifications to the dunning rules versus an ABAP resource.
• Provide regular production support for all flexible dunning issues.

Confidential, Dallas, TX

SAP Consultant

Responsibilities:

• This position is 100% remote. I support on a new contract for each activity they request.
• Dunning support - Edit existing BRF for dunning requirements and create new BRF (business rules framework), write functional specifications, debug ABAP code for custom function modules, create project management timeline, guide users to utilize standard SAP functionality versus custom code.
• Provide client knowledge transfer and hands on training on dunning modifications using BRF (flexible dunning) with collection strategies in place
• New ECC 6.0/CRM 7.0/Web IC implementation of deregulation for new customer base
• Lead FICA blueprint/realization and go-live collaboration tasks with other functional leads i.e. billing, CRM, IDE/Workflow
• Performed all configuration for FICO-PA and FICA, CRM integrated points to FICA, gathered requirements & implemented event enhancements in FICA that were integrated with IDE, CRM, invoicing and business objects for reports.
• Designed financial structure of new company for the FICO model of project using costing and profit analysis for planning budgets and realizing debt/revenues.
• Designed reconciliation process of SAP Financials (FICO-FICA to PeopleSoft Interface).
• Prepared and performed all testing i.e. unit for development, integration and provide guidance to users for UAT.
• IDE configuration for service provider agreements and invoice/payment processing for service providers in a deregulated environment. Configuration and debugging of standard programs to support the deregulated environment and integration points to FICA and FICO-PA.
• Designed payment process from external payment agencies using standard mass payment lot processing. Biller direct was scoped for a future release.
• Created functional/technical specifications for interfaces of TAXWARE/GeoTax and PeopleSoft Financials. Performed the testing and required configuration in FICA/FICO.
• Created configuration training documentation for the client lead to be able to perform all FICO and FICA configuration for a new deregulated area
• Managed and mentored an analyst and consultant to perform FICO and FICA configuration tasks

Confidential

SAP Consultant

Responsibilities:

• Evaluated existing FICA functionality from an Confidential implementation. Identify opportunities for improving the system in order to reduce billing, BPEM and CRM/FICA defects.
• Identified opportunities to improve efficiency and reduce manual work arounds.
• Provided recommendations for next steps in the dunning, collection management process, financial reporting, implementation of Financial Customer Care (FCC) via IC Web, CSR financial data in CRM and market transaction processing.
• Used HP Quality Center to create automated test scripts

Confidential, Houston, TX

SAP Consultant

Responsibilities:

• Provided post-production implementation support in SAP Confidential (ECC 6.0, CRM 5.0) for dunning, collection agency, FICA, billing, payment processing.
• Implemented post-production change requests using the ASAP methodology for SAP: dunning configuration changes, CRM enrollment processing modifications, resolve data replication issues between back-office CCS and CRM
• Resolved G/L reconciliation issues with SAP-FICO/FICA to PeopleSoft Interface.
• Troubleshot Biller Direct payment issues from various third party agencies i.e. Western Union, Speedpay, Banks, etc.
• Troubleshot defects and resolved in both CRM and ISU
• Used Bex Query Designer to modify current BI queries for FICA/Customer Service reporting
• Worked with BI resources to create credit reports, dunning reports, creditworthiness reports, AR Aging Reports
• Trained users on Bex Query Designer to edit queries for ad hoc requirements.