SUMMARY:

• Successful track record of driving Technical Solutions that bolster Revenue Growth and support Diverse Technology Infrastructure Functions.
• Strategic Leader with 20 years of expertise in Information Technology Management, Software development, Project Management and IT Implementation.
• Scope includes developing and implementing technology initiatives to align IT with business processes.
• Extensive experience assessing business requirements and integrating IT solutions with operational improvements.
• Highly skilled in project management, organizational effectiveness and people management.
• Talent for building consensus to maximize corporate objectives and optimize organizational change.
• 10 - year stint as an IT entrepreneur.

AREAS OF EXPERTISE:

• Information System Design
• Creative Discovery
• Strategic Planning
• IT Deployment and Management
• Full Life Cycle Development
• Business Continuity
• Architecture Strategy/Solutions
• Deployment and User
• IT Disaster Recovery
• Budget Management
• 3rd Party Solution Evaluation
• 3rd Party Vendor Management
• ROI Analysis
• Support and Helpdesk
• Budget Allocation/Execution

TECHNICAL COMPETENCIES:

PM Tools: Requirements Mgmt. Plan, Change Mgmt. Plan, Stakeholder Analysis, Risk Mgmt., Communication Plan

Software: Microsoft Project, MS Access, MS Excel, MS PowerPoint, MS Word, Crystal Reports, Infoview Filemaker Pro, MS Access, Adobe Products, Sequel Pro, Kanban, VMware Fusion, Crystal Reports, SG Project Pro

OS Languages: Windows, Mac OS, IOS

Network / Server: WAN, LAN, VPN, System Redundancy, RAID, Disaster Planning and Recovery, Backup, Load Balancing Hardware Support, Software and OS upgrades, Remote Management, Backout Planning

Management: Hiring, Team Building, Mentoring,, Coaching, Performance Management, Executive Decision Making, Vendor Contract Negotiation and Management, Strategic Planning

Technical: Application Development, SDLC, Business Intelligence / Analytics, Infrastructure Development, Project Management, Needs Analysis, SaaS, System Integration, Middleware and Integration Software, Quality Assurance, Systems Analysis, Configuration, New Technologies, Networking, Database Design / Management, Entity Relationship Diagram (ERD), Mobile Platforms, Data Mining, Virtualization, User Interface Design, Web Development, Implementation, Documentation, Hardware, Data Analytics, CRM, Technology Support, Workflow / Process Design, Help Desk, Solution Delivery, Storage, Server Room, Backup, Disaster Recovery, SQL, ODBC, VPN, DNS, Router, Switch, Cross Platform, Windows, Apple OS, IOS

Marketing: Digital Marketing, Social Media, Email Blast, Marketing Automation, Print Production, Content Production, Reputation Management, Event Planning and Promotion, Google Adwords, Photography and Video, Direct Mail, ROI Analysis, Blogging, Website Production, Branding

PROFESSIONAL EXPERIENCE:

Marketing Data Analyst/Developer - SAP

Confidential, NEWARK, DE

Responsibilities:

• Orchestrated strategic plan, defining requirements and creating IT infrastructure from the ground up.
• Deployed EMR, electronic scheduling/billing systems, CRM, and other custom IT solutions. Boosted patient volume and revenues from $400K to $1M per month.
• Designed and built server facility, high performance network (including VPN), user hardware plans, IT helpdesk, and patient call center for growth and performance requirements. Planned, purchased and deployed routers, firewalls, hubs, switches and subnets for main and remote offices.
• Deployed iPad and Smart phone software and devices for secure viewing of patient data in addition to a fully interactive web portal for patients.
• For 9 consecutive years, grew revenues for patient services, more than doubling patient volume and achieving #1 ranking for medical practice in Delaware.
• Led reputation management strategy to boost online customer reviews by implementing a custom IT solution that automatically prompts satisfied patients to write Google reviews upon exiting practice.

Confidential, NEWARK, DE

DIRECTOR OF INFORMATION TECHNOLOGY

Responsibilities:

• Developed and managed incentive-based inbound call center program, designed IT systems and reengineered internal QA processes, resulting in company-wide standardization, increased new patient bookings and forged greater productivity.
• Spearheaded full digital and pring marketing programs such as deploying web marketing surveys, inbound prospect flows, CRM-tracking systems, Google AdWords program to drive web traffic and social media marketing programs.
• These initiatives produced an unprecedented multimillion-dollar pipeline for the practice.
• Directed IT plans and project managed the design and build out of a 5,000-sq.-ft. expansion due to new patient growth. Purchased hardware, implemented wiring and electrical systems and negotiated vendor contracts. Completed project on time and on budget with full integration with existing on-and-offsite facilities.
• Led in-house development of software and systems for 5 locations, achieving <1% downtime in a given year. 95% of the software used by the practice was written in-house by my team.
• Served on Executive Management Committee to contribute ideas and planning for comprehensive business issues, growth planning and problem mitigation.

Confidential, NEWTOWN SQUARE, PA

MARKETING DATA ANALYST

Responsibilities:

• Recruited for expertise in data mining, database systems and direct marketing background.
• Served as key member in providing marketing support for market segmentation group charged with aggregating, enhancing and providing data to managers and vendors.
• Routinely collaborated with marketing team to ensure the highest quality results for programs.
• Delivered target select management system solution. As a result, efficiency and data delivery increased by 50%.