SUMMARY:

• Highly skilled SAP certified ABAP and CRM professional with over 10 years of extensive SAP experience in building ERP business systems. Significant exposure in design and implementation of large - scale SAP solutions coordinating multi-location, multi-cultural, multiple domains.
• 4 End to End implementation of the SAP ECC & CRM systems with ISA 5.0 for one of the client.
• Experience in 2 Run SAP upgrades and SP upgrades
• Experience working on SAP UI5, OData, ABAP CDS and AMDP.
• Extensively worked on SD, MM, FICO, PM/CS, PS, CRM, GTS and IS-U, BPC, APO.
• Strong Java programming skills including Struts, Spring and Android frameworks.
• Expertise in implementation of the SAP CRM - Hybris solution end to end with the Datahub in Synchronous and Asynchronous architecture.
• Working on the new aligned technologies in SAP Influence project like - CRM 2016/2017.
• Development experience in Workflow, BRF+, CRM events, Web services (SOAP, Restful), ABAP push channel, ALE-IDoc, EDI / EAI interfaces with OData.
• Worked in various Industry verticals - IS-Utilities, Manufacturing, Service, Telecom.
• Able to integrate with the Cloud integration API’s - yaas, S/4 HANA.
• Upskilling acumen and implement new technologies.
• Professional Certifications Developing Web Apps with SAPUI5
• Developing Software Using Design Thinking
• Data migration to SAP S/4 HANA(s4h8)
• Software Development on SAP HANA (Delta SPS 11) (hana4)
• C TAW12 740 - SAP ABAP with NetWeaver 7.0
• C TCRM20 72 - SAP CRM Fundamentals associate 7.0
• ITIL V3 Foundation Certified
• IBM DB2 Fundamentals Certified UDB 8.0

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale

SAP CRM Technical Consultant

Responsibilities:

• SAP SP upgrade for CRM system
• Worked on end to end OData services to generate communication between the retail and SAP UI5 application.
• Developed SOAP Web services for transaction processing for multiple inbound systems
• Developed new UI features with APC in BSP to generate cognitive UI.
• Developed scalable technical solutions for OData genil services.
• Developed a custom application from the Design of the Mockups to the Go-Live for VAT returns portal developed for the B2B scenario.
• Develop custom reports, BSP applications and interfaces for data load
• Perform Proof-of-concept and prototyping activities whenever required
• Raise SAP OSS messages and follow-up on standard SAP issues until closure
• Perform data mapping, data cleansing/conversion activities
• Work closely with the ISA/CRM B2B e-Commerce team to finalize technical design, fix issues and undertake collaborative development tasks
• Working on the IC UI changes with the SAP CRM IPC Java routines placed in parallel.
• Must be able to multi-task and work on parallel items at the same time
• Active participation in root-cause analysis and troubleshooting of issues
• Willing to share technical knowledge and participate in knowledge-sharing sessions within development team from time-to-time
• Provide knowledge transfer to Production Support team after project go-live
• Support in the main go-live of the products and disaster recovery process.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Working with the Pricing Framework with ECC to replicate the same in SAP CRM
• One Order management with Provider order framework in Sales, Service.
• SAP CRM - ECC middleware set-up with best practices document and the customization of the fields for IPC routine framework.
• Working with SAP PI proxy framework for calling the Authorization and the necessary porting data available from the third-party systems.
• Implemented 26 IPC Java routines for the 3 pricing procedures including the configuration framework in VM Server.
• Enhancements done using BSP Component workbench, Enhancement sets, Generic Interaction Layer (GENIL) / Business Object Layer (BOL) programming
• Enhancement of search helps restriction.
• Creation of Field in UI using AET Tools
• Work on Mail Configuration Binding in CRM WEB UI
• Work on Events in CRM
• Work on SAP CRM, BADI’s like IPC CONFIG, PRICING BADI, COPY BADI, PPF.
• Work on SPROXY for PI Interfaces and Web Service.

Confidential

SAP CRM Technical Solution Consultant

Responsibilities:

• Enhancement of search helps restriction.
• Worked in CRM Middleware setting to set up custom fields in Account in Account Management including MDM.
• Worked on Web-Service with ISA E-Sales with the pre-fetched product catalog from SAP MDM in B2B scenario.
• Worked on Screen enhancement like adding new buttons to navigate from one view to another view, Creating/Modifying views/view sets using Component workbench
• Creation of Field in UI using AET Tools
• Creating custom fields using AET tool on WEBUI with multiple field attributes like list boxes, Value helps and enabling and disabling of fields based on certain user entered values on the screens.
• Work on Mail Configuration Binding in CRM WEB UI with ERMS.

Confidential

SAP CRM Consultant

Responsibilities:

• Worked with Interaction center in Account and Contact management.
• Analysis & Solving of Errors created during the daily scheduling of contracts & Quotations and OOC contracts.
• Development and Analyzing the CRM contract errors created during the invalid assignment of the customer site, pricing agreements, configuration inconsistencies, Meter Point Reference Number (MPRN) Errors, Periods of Agreements, Product errors, Business Agreement & Payment terms errors, License end date errors, user dependent errors.
• Worked with the Period of Pricing agreements via the corresponding business agreement of a contact.
• Worked in ISU billing and device management environment with T-codes, FPL9, ES32, ES33, ECRMREPL, and EA30.
• Incident management provided by internal ‘Service-now’ followed by the priorities and SLA’s raised by the user.
• Development and Analysis and solving of CRM replication errors due to the Bills, Meter readings, Move-out creations, device configurations and coordinating with the specific teams.
• Sharing the knowledge among the team for the critical analysis and participating in team activities with peers.
• Taking care of schedules run daily and development of the reports specific to the error handling.
• Work on Events in CRM
• Created custom Remote enabled Function module in ISU system. Re-used that remote enabled FM from CRM system using Custom Report Program (SE38/SE37).
• Created, changed and deleted business partner, partner role and partner relationship using custom report program by using standard function modules - BAPI BUPA CREATE FROM DATA, BAPI BUPA ROLE ADD and BAPI BUPR RELATIONSHIP CREATE, BUP BUT000 SELECT SINGLE, BAPI BUPA ADDRESS CHANGE, BAPI BUPA CENTRAL CHANGE, BUP BUPA MASS DELETE.
• Created, changed and deleted business partner from Installed based (Ibase) and corresponding Ibase-component and Product using standard function modules - CRM IBASE COMP FIND, CRM ICSS CREATE IBASE, CRM IBASE INITIALIZE, CRM IBASE COMP CREATE, CRM IBASE COMP CHANGE and CRM IBASE SAVE, COM PRODUCT FREE API, COM PRODUCT MAT MAINT MULT API, COM PRODUCT SAVE API.
• Worked on end to end OData services to generate communication between the retail and SAP UI5 application.
• Developed SOAP Web services for transaction processing for multiple inbound systems
• Developed scalable technical solutions for OData genil services.
• Develop custom reports, BSP applications and interfaces for data load
• Perform Proof-of-concept and prototyping activities whenever required
• Raise SAP OSS messages and follow-up on standard SAP issues until closure
• Created a RFC in order to fetch all point of delivery details from ISU side to CRM side. Here data were extracted from tables like EUITRANS, EUIHEAD, EUIINSTLN, EANL and EVBS
• The RFC was used in SE38 report to find out the correct internal point of delivery that need to be associated with Sales order. Table ISU POD was considered which holds the POD data and for checking alignment internal POD was used. Thus, after finding it, the wrong point of delivery was marked for deletion and Sales Order was then reconfirmed.
• Have set a field as mandatory at configuration level and at code level as well of a component (BT112H SC).
• Implemented BADI EXEC METHODCALL PPF on action profile. This was used for sending letter to the user.
• Another BADI was implemented on EVAL SCHEDCOND PPF which implicitly checks whether the EXEC METHODCALL PPF need to be triggered or not. The implementation was done in method EVALUATE SCHEDULE CONDITION to check the schedule condition of Method Call (EXEC METHODCALL PPF) in order to restrict the letter not to get triggered again. Table PPFTTRIGG was used to provide explicit check whether the action has been successfully processed or not.
• Acquainted with the concept of extracting the data through BOL relations.
• Created custom component and custom view to schedule background job from webui and done pre-requisite SPRO configuration to create work center for this component.
• Added new custom field in standard view (BSP page) by enhancing CRM WEB UI standard components and context nodes.
• Worked on Application Enhancement Tool fields (AET available in 7.0 version of CRM) to add all types of fields (input, dropdown etc.) to the WEB UI screen directly without doing any coding in component work bench and or doing tabular Enhancements.
• Created/modified custom fields like drop down boxes, search helps, value help, check boxes and populated the values of fields using the GETTER & SETTER methods and BOL programming.
• Modified Search Helps and Value Helps.
• Created custom popup screens and search help in WebUI.
• Worked on SPRO configurations and settings of business partner and status profile.
• Worked on the Business partner role configuration of CRM.
• Configured Navigation bar profile and used Transaction launcher concept in WebUI for providing direct links in work centers for business users
• Added screens and views in the standard components and also created custom Links to the home page of WebUI.
• Created table maintenance (SM30) for custom table and provided custom T-code for business users to maintain table directly from their end.

Confidential

SAP CRM Solution Consultant

Responsibilities:

• Developed a 360 view Application like Project Site & End Consumer, Contractor, and Dealer depending on BP roles in sales pro Roles
• Navigation from one view to view with same & Different Component
• Worked with the CRM-ISA with the B2B scenario with the vendor management and Procurement.
• Creation of ESIC & PF Assignment Block
• Developed Overview Page, View, View Set for Tiles view in 360 Application in Sales Pro business roles.
• Creation of Lead, Opportunity from past lead
• Creation of Activity
• Validation on Feedback Questionnaires using BADI enhancement
• Validation on Lead, Opportunity using BADI Implementation ORDER SAVE, ACTION
• CRM ABAP developments using BADI EXCHG, PPF, CRM BP UIU CONFIG CALLBACK, CRM ORDER FIELDCHECK and other enhancement techniques.