PROFILE SUMMARY:

• BPO, Outsourcing, AMS and merger integration. channel, CR&B SAP, CC&B Oracle, PeopleSoft, JDE, Siebel, Hyperion, BI, Maximo and Primavera
• Versatile management consultant with over 25 years of experience in business transformation, 17 years consulting (trusted adviser role) to the office of Confidential.
• Very skilled in delivery of tangible business value, risk analysis, sold and managed several project with contract values over $75M.
• Extensive experience with Confidential 500 accounts with a focus on manufacturing, financial services, utility, chemicals, energy and mining.
• Expert in the requirements of internal selling and alignment, analytics and industry insight, lead generation, strategy/campaign management, qualification, sales and win strategy, including value proposition, business case development, alliance management, proposal development, and pricing, negotiate to close, Confidential satisfaction and delivery execution.

TECHNICAL SKILLS:

• Deep knowledge of Oracle CCB and SAP IS - U/CRB processes
• Move-in/move-out
• Dunning
• Basic Functions - meter reading, billing and budget billing
• Master Data - Business partner, contracts, contract accounts
• Device Management installations, cert of devices
• Billing, Complex Billing
• Invoicing
• Confidential Interaction Center
• Energy Data Management
• Work management
• Waste And Recycling
• Intercompany Data Exchange

WORK EXPERIENCE:

Confidential

SAP CRB Implementation / IS-U and Work Management SME

Responsibilities:

• Master Data and Basic Functions
• Confidential Services
• Work Management
• Device Management
• Billing & Invoicing
• Energy Data Management
• Contract Accounts
• C4C
• Asset Management

Confidential

Responsibilities:

• Focused on Rate Recovery for publicly owned utilities
• Identify Capex and Opex costs on Oracle CC&B and SAP CR&B Confidential Information System transformation projects

PMO Office/Program Manager/ SME

Confidential

Responsibilities:

• Risk analysis for the re-baseline of a $120M Oracle CC&B/MDM/SOM/CRM program. (This program was running behind)
• Supported the realignment of work streams and the adding of additional staff
• Analyzed core business objectives and technology solutions against multi-industry standards and best practices. Included technology investment and feasibility advisement, system utilization, and documentation requirements facilitation
• Helped organizations anticipate and confront roadblocks in the project life cycle, bring to light weakness and potential risks while identifying areas for improvement
• Served as a Subject Matter Expert with technical knowledge of ERP/CIS systems
• Reviewed business case and cost to serve model and updated complex financial/service models, supported strategy for regulator testimony
• Reviewed and understood clients’ business objectives, IT architecture, system configuration and IT service delivery model relative to ERP/CIS requirements and installed systems to assist clients in developing service delivery strategies and completing sourcing transactions
• Reviewed and recommended: Change readiness, gap and opportunity analysis, delivery model alternatives analysis, and development of service delivery strategies
• Worked closely with business unit leadership, translates strategic objectives into channel-specific go-to-market programs
• Assessed transactional work including managing relevant RFP processes through vendor selection on go-live support and phase 2 of project.
• Led evaluation of Service Provider proposals and identified potential strengths/weaknesses.
• Developed strategies and tactics to move Service Providers to the client-desired outcome.

SME/Analyst/Project Manager

Confidential

Responsibilities:

• Leveraged significant knowledge of Tier 1 and Tier 2 suppliers of ERP/CIS services; including systems integration and consulting, package section application development and maintenance, and hosting
• BPO - Revenue Assurance

Transformation Lead SME/Analyst/Project Manager

Confidential

Responsibilities:

• Focused on lean processes - move-in, move-out, dunning and work and asset management;
• Responsible for driving requirements and possible implementation models and strategy with leading Utilities
• Program management focus was on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements and functional definitions, best practices application, and contributed to project planning
• Thought leadership in the extension of the channel and advanced used of CRM, Salesforce, SAP and Oracle products for accelerated ROI and enhanced cost to serve in multi-jurisdictional utility
• Managed a large team (35-person team) that architected a new operational model for all of Confidential ’s US operations; this effort was supported by a global technical and functional onshore and offshore team that architected
• Developed long-term transformation strategy that included software selection design, implementation, including infrastructure, cloud and full training plans.
• Program managed the development of complex on-shore/offshore operating model that included financial modeling, risk analysis and regulatory compliance.

CCB/CRB SME/Analyst/Project Manager

Confidential

Responsibilities:

• Responsible for leading medium- to large sized engagements focused on Confidential Care and Billing (including CRM and CIS) assessment, implementation, and support within the Utilities sector
• Responsible for the quality of client deliverables, client satisfaction, client interaction, project status management, reporting, recommendation and implementation approach development, implementation management, and identifying and selling additional value-add work for clients
• Ran Confidential ’s SAP Utility Practice, and successfully grew from zero clients in the US to 3 clients in 18 months and $14M in revenue
• SME/Analyst/Program managed several client engagements that included evaluations of application performance, database and infrastructure tuning. I managed several software upgrades including software recommendation infrastructure planning, computer acquisition, and application development and training programs
• Increased industry leadership visibility through speaking engagements, articles etc.
• Developed Defined and created IP that leveraged Confidential ’s SAP utility delivery assets
• SAP EAM work and asset management - pipeline integrity management (water & gas)
• Co-Authored several whitepapers on optimization of Move-in Move-out and work and asset management

SME/Analyst//Project Manager

Confidential

Responsibilities:

• Led the planning and the development of all project deliverables and assumes overall responsibility for staffing, budget, work plans, scope, project milestones, issues management and risk management utilizing Confidential ’s project management methods, tools and templates
• Interacted directly with senior client and service provider executives
• Developed project work plans and customizes to meet client specifications as well as estimates staffing, task duration, and client staffing requirements