SKILLS:

Lotus, AS400, Cactus, MS Excel, MS PowerPoint, MS Word, PeopleSoft - Oracle and SAP QuickBooks (Basic)

WORK EXPERIENCE:

SAP - Order Fulfillment Coordinator

Confidential, Raleigh, NC

Responsibilities:

• Assists in the application and implementation procedures of data standards and guidelines on data ownership, coding structures, and data replication to ensure access to and integrity of data sets.
• To review and validate requests for Customer Master Data creation and modification
• To ensure quality of Master DatA in SAP according to corporate Data Standards
• Monitoring sale orders and request from order management emails from inbox.
• Conducts data cleaning to rid the system of old, unused data, or duplicate data for better management and quicker access.
• Researches, coordinates and installs software releases and database integration to ensure
• Develops and implements strategies to translate business requirements and models into feasible and acceptable data warehouse designs to ensure that business needs are met.
• Provides data consulting in support of business and information technology initiatives to clients to improve client database systems. Data cleansing and
• Create and update customer profile in SAP . Also maintain Oracle to SAP Error Report
• Receive order requests from automated systems and prioritize for shipping
• Process orders in ERP System (SAP or JDE)
• Funnel processed orders to Distribution for shipping
• Shipment Tracking
• Data Entry
• Interface with Customers (GCS, Planning, Master Planning, Clinical, Research)
• Help resolve Customer issues (export, logistics, paperwork, etc.)
• Filing/Copying/Archiving
• Miscellaneous administrative duties
• Preforming export transactions in a Global Trade Management System (GTMS) for Merck site and vendor site exports
• Reviewing and amending export transaction in a Global Trade Management System
• Working with country requirements to provide relevant Trade Documentation
• Acting as primary contact for Merck shipping sites in U.S. Export Transactions
• Work within our MRL Trade Operations Standard Business Practices and align with policy set by Global Trade Compliance
• Influence inter-company stakeholders to comply with Standard Business Practices related to trade and/or export

Documentation Clerk

Confidential, Raleigh, NC

Responsibilities:

• Maintains the archival of master documents and records (both hardcopy and electronic) such that required documentation is retrievable and files are accurate, complete and well organized.
• Maintains control of documents and records as required by applicable regulations.
• Maintains control binders to ensure that adequate and accurate distribution has occurred. Works with supervisor to implement corrective actions if discrepancies are found.
• Performs audit of control binders to ensure completeness and accuracy.
• Supports verification and audits of QA Archive Room documentation as needed.
• Performs general data entry and word processing support. Verifies own work, checks format and compliance with company templates.
• Supports and maintains archival of offsite storage
• Maintains, verifies, and ensures correct and complete database and logbook entries.
• Assists with maintaining systems to ensure integrity and security of all documents containing data relevant to product quality and/or quality systems.
• May assist in the assignment of document numbers, part numbers and lot numbers.
• May assist in the preparation and issuance of manufacturing batch records, laboratory notebooks and logbooks
• Provides support with internal and regulatory audits and inspections as required.
• Applies company policies and procedures to resolve a variety of routine issues. Exercises basic judgment within defined procedures and practices to determine appropriate action.
• Keeps abreast of the basic requirements for compliance in own area of work. Participates as required in training on regulatory issues affecting own area of work. Notifies manager of regulatory compliance questions and issues.

AdministrativeAssistant

Confidential, Wilson, NC

Responsibilities:

• Verify and review/ and or identify daily customer activity utilizing reports and systems, exercising judgment to identify suspicious activity and potential online fraud.
• Use a variety of systems and resources, to research moderate to complex account activity that may involve multiple transaction channels.
• Take appropriate preventative or corrective action to secure customers online banking, accounts, personal information, and relationships.
• Open cases and other claims to facilitate mitigation of fraudulent activity and move the customer toward resolution of their cases/claims.
• Provide exceptional customer service by placing outbound calls to customers, to validate transactions and online activity, taking action to secure the customer.
• Provide exceptional customer service by handling incoming calls from internal and external customers who need assistance due to suspicious online activity
• Maintain and generate vendor invoices and documentation files.
• Account Payable maintain in Excel spreadsheet and compile, sort, and match invoices in Oracle
• Research and resolve invoice discrepancies and issues with (3 rd party)
• Response to inquiries, both internal and external, regarding invoices / payments in Oracle
• Maintain records of checks mailed
• Participate in projects relative to year-end financial closing / audit

Administrative Assistant

Confidential, Wilson, NC

Responsibilities:

• Prepares source data for computer entry by compiling information, sorting information, and establishing entry priorities
• Processes customer account source documents by reviewing data for deficiencies, and resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
• Verifies account data by reviewing, editing, and combining data from multiple systems when account information is incomplete.
• Purges files to eliminate duplication of data
• Tests customer and account system changes and upgrades
• Secures information by maintaining data base backups
• Maintains operations by following policies and procedures and reporting process improvement strategies
• Maintains customer confidence and protects operations by abiding by

Accounting Clerk/Process

Confidential, Raleigh, NC

Responsibilities:

• Maintain 4-line phone system and call logs Monitor, investigate, and resolve invoice issues Process and check inventory of eyeglasses
• Process accounts payable, receivable, E-Procurement, Medicaid claims, and Vocational Rehabilitation
• Process payroll for inmates using AS400
• Batching, monitor, investigate, and resolve invoice issues for process requisition (Bread and telephones) Create work orders for purchasing in E-Procurement (SAP)
• Prepares letters, memos, and other documents for staff review and signature.
• Prepares meeting mail-outs for the committees or task forces for which the staff of the unit is responsible, which includes copying, accurately compiling the meeting packets, and mailing within the scheduled time periods.\
• Contact the members of the maintenance unit task, administrative, and/or committees to coordinate scheduling meetings, conference calls, and emails.
• Arranges the immediate supervisor and/or committee meetings of the unit. This includes independently researching and identifying a hotel/meeting location, determining the appropriate meeting and sleeping room needs, negotiating the contract with the hotel, preparing meeting notices, coordinating meeting needs with the hotel, ensuring the accuracy of the hotel billing, and assisting
• Arranges all travel for the maintenance unit and administrative staff of the unit.
• Records and prepares the minutes of the meetings of the unit’s task force(s) and/or committee(s) meetings.
• Provides logistical support to events and projects of the maintenance unit, administrative staff, and supplier relationships management
• Provides administrative support to additional special projects as requested and assist with coordinated telephone coverage and updated phone listing.
• Use and maintain knowledge of electronic communication equipment to dispatch information internal and external for emergency measures, directions, and location.
• Manage and maintain records and maintain confidential information