PROFESSIONAL SUMMARY:

• Certified SAP CRM professional with 15 years of SAP experience, which includes 13 years of SAP CRM/ABAP Technical Architecture, Development and Lead experience using SAP CRM 7.1/7.0/6.0/5.0 , ABAP, WebUI, OOABAP, IC Web, BSP, BAPI, CRM Middleware, XI/PI,UI5, Gateway, JSON, JQuery, Java.
• Expertise in SAP HANA, SAP Data Services,
• Successfully implemented a HANA project as well as a HANA POC.
• Data Modelling: Attribute Views, Analytical Views, Calculation Views Graphical as well as Scripted, Analytical Privileges, Decision Tables, Procedures and Views, Hierarchies, Time Dimensions and Currency Conversions
• Worked in Confidential for more than 6 years as a full time position and developed multiple projects in SAP CRM IPM integrated to SAP ECC.Also developed multiple projects in UI5 application end to end cycle of one order.
• Expertise in SAPUI5, SAP FIORI/UX, OData, HTML5, CSS3, JavaScript, JQuery, Bootstrap, JSON, XML, SMP, Mobility, HCP, REST, GIT and SAP Net Weaver Gateway Service Builder.
• Custom Apps Development using UI5, JavaScript, JQuery and MVC frameworks on SAP Web IDE.
• Experienced as a User Interface/Front End Developer in developing applications. Mapping of frontend UI with Entity/entity set of OData service.
• Worked on creation of Admin page using SAPUI5 and connected with backend SAP system using ODATA services in the frontend UI5 layer for customer maintenance.
• Experienced in ODATA protocol (REST, JSON, HTTP, and XML) and web services.
• Worked on creation of ODATA services and SAP UI5 SDK Tool kit. Using the sap.ui.core elements and features in design of FIORI app.
• Expertise in Integrating Gateway OData/JSON services with UI5 Apps.
• Customization and extension of Fiori Apps using SAP Web IDE and Eclipse.
• Expertise in developing custom Apps development using UI5, HTML5, JavaScript, JQuery, CSS3.
• Expertise in configuring the standard Fiori Application, redefining the existing OData services and enhancing the Fiori Apps according to client requirement.
• Mobile expertise: SAP UI5 & HTML5, HANA/Gateway OData Integration.
• Expertise in UI application in local server and debug it in Firefox/Chrome using debuggers.
• Expertise in coding for consuming data for UI5 Apps through NetWeaver Gateway OData/JSON services.
• Good Knowledge of Fiori Launch - pad Configuration, OData Services Creation, Redefinition and Activation.
• Good Knowledge in Creation of Association and Navigation properties of OData services, Extension of Standard Fiori/UI5 Application.
• Possesses strong analytical, problem solving, diplomatic and communication and client facing skills.
• Working with an exceptional group of consultants & led the delivery of key aspects of projects within the area of SAP Fiori.
• Knowledge on usage of tools (SAP Web IDE, Eclipse tools, Hybrid Application Development Toolkit & Kapsel SDKs).
• Have good knowledge and hands on experience in building WebDynpro components, UI Elements, controller and context programming, component re-usage, dynamic context mapping and binding, creation of helper classes, exception handling, configurations etc.
• Expertise in implementing Reports, Interfaces, Conversions, Enhancements, Forms and Workflows.
• Expertise in extending OData services and customizing/Extending the standard Fiori Apps.
• Architecture Knowledge on SAPUI5 FRAMEWORK and various ABAP Workbench tools.
• Experience with Performance Analysis, Performance tuning, Debugging.
• Involved in development/customization of various Business Documents using SAP Scripts, Smart Forms.
• Strong experience in Performance Tuning and Optimization of ABAP programs using SQL Trace, Performance Analysis and Runtime Analysis.
• Have comprehensive problem-solving abilities, excellent communication skills, rapid learning curve, is hard working, self-motivated and a team facilitator.
• Effective in executing multiple tasks and assignments ahead of schedule and under budget Capable of working independently with minimum direction
• Proficient & expertise in gathering requirements and developing Technical Design.
• Possesses strong analytical, problem solving, diplomatic, communication and client facing skills.
• Ability to learn quickly and take up new tasks and responsibilities.
• Worked on multiple production support issues in Confidential supporting multiple projects.
• Developed UI5 application end to end using gateway and sap Hana cloud platform.
• Involved in 4 Full Lifecycle SAP CRM Implementations, 3 upgrades and 3 Support Projects.
• Worked in SAP CRM 7.1/7.0 interaction Center (CIC) Account identification, Agent inbox and End button functionality, Alert Configuration end to end, TASK based UI.
• Experience with CRM Web UI (WEBCUIF) technology (BSP component workbench), UI configuration tool, Design layer, WebDynpros, AET and BSP Tag Library (CTHTMLB, THTMLB).
• Experience in new class based exceptions, OOPS Dynamic programming, Business object layer (BOL)/Generic Interaction layer (GENIL) with relationship objects for GENIL (root, dependent, access, query, Dquery) and Enhancement spots.
• ABAP coding with advanced concepts (OOABAP, workbench, Data dictionary, reports, smart forms, transactions, ALV, BAPIs, Enhancements (BADI, User exits, BTE’s, customer exits, BDC).
• Knowledge on CRM 7.0, Middleware BDOC’s (Business documents), EEWB, BDT, and AET.
• Experience with CRM Org-structure creation and maintenance and middleware configuration for organization structure, master data and Transactional data.
• Worked extensively on CRM Sales. Worked on lead and opportunity management, quotation and order management, organization management, partner and pricing procedures determination.
• Expert in CRM Web UI 7.0 enhancements using Component Workbench, UI configuration tool, Enhancement Sets, Runtime repository enhancement and expertise in new BSP tag library
• Extensive experience in developing Business Requirement Documents (BRD), Software Requirements Specification (SRS), Functional Requirements Specification (FRS), Use Case Specification Documents, Product Definition Document (PDD), Requirements Traceability Matrix.
• Worked on SAP CRM banking: account origination, credit bureau and product proposal.
• Proven team player with very good verbal and written communication skills and team management skills in an onsite-offshore project delivery setting.
• Transaction type, Item Category creation and their determination, catalog creation & replication from ECC product hierarchy, B2B Web shop configuration, TREX - Webshop Integration.
• Configuration of Enterprise structure definition, Define Sales, delivery and billing documents with item category, Define pricing procedure and determination, Simple Credit management, Picking process, Output determination, User exit MV45AFzz, and RV60AFzz in include the new fields in the pricing catalog KOMG.
• Configuration of TOR and Availability check, Return scenario, credit and debit memo, delivery split, customization of reports.
• Base customization for the L-shaped navigation bar.
• Conduct Blueprint workshop for requirement gathering, Blueprint completion, Gap Analysis and Gap solutioning, Unit and integrating testing for the same.
• Setting and configuration of Enterprise structure such as Sales organization, Distribution channel,
• Division, plant, and assignment of the plant to sales org and company codes.

TECHNICAL SKILLS:

Programming Languages: ABAP, C, C++, and core Java.Hana/CDS/UI5/Odata/Fiori

IDE: SAP Web IDE, Eclipse

Programming Languages: ABAP/4, JAVA, C, C++, SQL, PL/SQL and Visual Basic

Web Technologies: HTML5, CSS3, Java Script, AJAX, Bootstrap, HTTP, JQuery

Operating Systems: Windows, Linux, Mac OS X

Forms: SAP Scripts, Smart Forms and Confidential forms MS Office MSWord, MS Excel and MS Outlook

Domain Knowledge: SAP HR, ECC, FICO, IPM, CRM

SAP Integration Skills: SAP XI 3.0, webMethods 6.5, BAPI's, IDOC's, RFC's, ALE,EDI, .

SAP Technical Skills: ABAP CRM, IC Web Interaction Layer, EEWB, SAP Confidential, SAP XI, IDOCBDOC, OOPS, ABAP, AET.

SAP Functional Skills: SAP CRM, SAP HR

RDBMS: Microsoft SQL server 2005/2000, Oracle 11g/10g/9i/8i, Microsoft Access 2003/2000

Web Development: Web Services, SOAP, XSLT, XML, AS2/EDIINT protocol

Operating Systems: Windows 2008/2003 Server, UNIX, LINUX

EXPERIENCE SUMMARY:

Confidential

Senior SAP CRM Technical Architect/Lead

Technologies: SAP CRM 7.0, upgrade 7.2, MCRM, iframe BSP, Java, JavaScript, BDOC, BAPI, BADI, ABAP, CRM, UI5, FIORI, BOX integration, Gateway, Odata, Json, Eclipse, Middleware, BRF+ With Workflow integration, WebServices integration to HR.

Responsibilities:

• Completely involved in the End to end integration solution.
• Built complete middleware solution to bring the contracts from CRM to FI.
• Configured Accrual engine for Accrual posting.
• Completely configured the Web UI business roles, security objects and developed the custom objects.
• New product developed in SAP to bring the irights, itrak and imarket to SAP and flow the events in the FI system .
• Performed data modeling and developed Analytical views for the transactional data, Attribute views for the master data, and the calculation views as final model in HANA Studio.
• Loading Data into the SAP HANA Database using SLT, BODS and DXC. Bringing Data from ECC, Oracle and Flat files, also implemented ABAP Data Flows in BODS.
• Interfaced with SAP BW to bring in Data
• SAP HANA Security activities like User Management, Assigning Roles to users and Managing Analytical Privileges to enable course gained and fine grained access control.
• Creating Hierarchical views
• Interacted with Business stake holders in order to understand their structured and ad-hoc reporting requirements, business rules for finance, sales and marketing domains.
• Created a high-level and detailed HANA implementation and migration plan and develop a plan for the current development resources
• Leveraged knowledge of data ware house, ETL and software development methodologies to contribute to the overall planning by recommending approaches, identifying resources and developing timelines
• Used HANA data as Pivot tables in Microsoft Excel through via MDX provider
• Transported HANA content from development, testing environment to Production environment using delivery units.
• Integrating HANA views with Reporting tools like SAP Lumira, MS Excel, AAO, IDT and Crystal Reports, Design Studio for BOBJ
• Troubleshooting the Performance Issues.
• Developed complicated algorithm to calculate the Dates for the event management.
• Developed custom AET application and integrated with one order framework via embedded view concept.
• Developed multi invoice output system based on sales org and bank details.
• Completely customized the AET generated code to customize and meet the business requirement.
• Customized the standard Mass change to change the statuses based on the custom requirement.
• Worked on Rights royalties and royalty scope. Also brought the new feature in web ui to do the fiscal year validation. Custom downloadable objects have been developed to make synch between r/3 and CRM.
• Developed the Custom solution to upload the mass orders from excel sheet into the CRM IPM system via Web ui .This can be online or job scheduled based on guided procedure .
• Developed Custom application using sap UI5 by consuming OData ABAP service with MVC.
• Developed multiple OData services and provided to the front end to consume on UI5/Fiori.
• Worked on OData with different classes and methods to develop services.
• Working on display the Parts Order UI5 application as per the client requirement.
• Implemented UI guidelines and standards throughout the development and maintenance of the website using HTML, CSS3 and JavaScript .
• Coordinated with Basis team to install/configure SAP NetWeaver Gateway landscape for enabling SAP Fiori and custom UI5 apps.
• Worked on JavaScript and Browser Cache mechanism for storing and retrieving data for website.
• Created Responsive Designs (Mobile/Tablet/Desktop) using HTML5, CSS3 and Bootstrap .
• Involved in OData Net Weaver Gateway Services: Parts order.
• SAP Fiori Tracking Parts Order application by adding sap.m library screen elements.
• Supported fixes in adding Company Logo, company website link and description in FIORI screens.
• Designed and developed OData Services for developed User interface and integrated with backend.
• Developed FIORI application using SAP UI5 and SAP web IDE.
• Created JSON data in files for displaying static information.
• Applied custom style sheets in the application to achieve the design given by the client.
• Implemented REST web service to communicate with the Java server in backend.
• SAP FIORI Implementation and Extensibility (Customization, Config and Routing).
• Mapping of front end UI with Entity/entity set of ODATA service.
• User Eclipse Toolkit to extend Fiori Apps.
• Package Approve PR Fiori App using Apache Cordova & and evaluate Fiori Client.
• ODATA Service Technical Design Document consisting of Service Name, Backend table and Functional Module.
• Responsible for design the architecture of the Application.
• Acted as a major senior developer/ team lead/scrum owner.
• Responsible to manage the scrums and track the sprints.
• Launchpad Configuration which includes Catalog, Group and role setup.
• Customization of My Benefits in UI5/Fiori and also in OData to miscellaneous plans.
• Bug fixes in Development and Quality and testing above all project and also Fiori project.

Confidential, Corning, NY

Senior SAP CRM Technical Architect/Lead

Technologies: SAP CRM 7.0, upgrade 7.2, MCRM, iframe BSP, Java, JavaScript, BDOC, BAPI, BADI, ABAP, CRM Middleware, BRF+ With Workflow integration, WebServices integration to HR.

Responsibilities:

• Working as a solution architect for the Brisbane location for the MCRM solution.
• Designed and developed Task based UI, Web UI enhancements for screens and logo.
• Developed alert configuration in EHP1
• Developed Action Determination setting based on status management
• Developed PI objects as Proxy
• Enhanced BOL layer (business Partner)
• Developed new BRF+ application to calculate the algorithm logic for identifying whether the ID is related to Centerlink, medicare or Child support, for the same we defined new ruleset, decision table and functions for the same.
• Developed BRF+ application and integrated with HR system to calculate leave approval workflow.
• Integrated BRF+ application with the category workflow in the CRM to pick the right category and approval layer for the business scenario.
• Developed Custom components and integrated with standard components
• Worked on WebService and tested through Software testing tool and mainframe SUW online tool.
• Developed custom WEB UI component included Janus WebService and integrating with ISIS mainframe and SUW convergence
• Developed Custom BOL through AET and through extending the relations.
• Developed Custom message handling based on ISIS business rules and integrated with SAP standard alert messages for the Service request
• Worked on the Case management to develop the schema and update the schema as per the schema and rule modeller, it is also based on the subject code and code profile.
• Implemented custom BTCATEGORIES to determine the schema rule to extend hierarchies.
• Worked on survey, developed the entire survey from the scratch to integrate the tax scenario.
• Extending the BDOC’s for the new fields extended through EEWB for the MCRN and CSP IDs.
• Involved in extending the transaction through EEWB and sending the data through middleware to respective CRM systems
• Worked on multiple CRM integration through ALE and middleware as site doesn’t support for 2 CRM systems complete customizing.
• Create custom idoc type and message type which has data structures including 4 complex tables of customer.
• Created model view and distributed the model view.
• Developed IDOC Generation program using MASTER IDOC DISTRIBUTE.
• Developed IDOC mass upload tool.
• Worked on extension and enhancement of the IDOC.
• Worked on change pointers in ALE for Message type MATMAS.
• Triggered program RBDMIDOC to generate IDOC through Change pointers
• Used customer exit to pass the extra fields MASTERIDOC CREATE MATMAS.
• Involved in the initial/delta load and initial download of master data.
• Developed BRF for the Work allocation management and assigning work as per the role tagging
• Partner profile setup and Industry objects assignment.
• Involved in defining middleware parameters, number ranges for the objects, setting up the objects

Confidential, Atlanta, GA

Senior SAP CRM Technical Architect/Lead

Technologies: SAP CRM 7.0, I C Web Client, EEWB, SAP Confidential, SAP XI, IDOC, BDOC, ABAP, Oracle

Responsibilities:

• Developed alerts configuration in EHP1
• Developed and customized task based UI
• Customized and enhanced the CRM Web UI per business requirements
• Developed check digit calculator implementation in Web UI and backend
• Implemented Action Determination setting based on status management
• Enhancement the Web UI for screen and logo customizations and dialogue programming.
• Developed test cases and performed unit, integration testing and documented test results.
• Prepared transition materials and mentored stakeholders and operations support teams.
• Involved in extending the transaction through EEWB and sending the data through middleware to respective CRM systems.
• Initial download of master data.
• Developed BRF for the Work allocation management and assigning work as per the role tagging
• RFC and Partner profile setup.
• Industry objects analysis and assignment.
• Involved in site, subscription and publication.
• Maintained organization unit objects and object number ranges, ECC tables - CRMCONSUM
• Also worked on the issues identified in monitoring tools

Confidential

Senior SAP CRM Technical Architect/Lead

Technologies: SAP CRM 5.0, SAP IPM, BSP, Java, JavaScript, BDOC, BAPI, BADI, ABAP, Oracle

Responsibilities:

• Worked on IPM implementation project on CRM 5.0 version.
• Customized IPM module to handle intellectual rights and contract s based on various locations.
• Create the order and manage the IPM in R/3 side through B DOCS.
• Implemented the application in BSP (J ava and J avaScript) based on the client requirement s.
• Created the feature for mass upload of the Products through CRM Web UI with the advanced feature of error handling and capturing notes .
• Configured standard BDOC to trigger the IPM and pricing procedure to ECC.

Confidential

Senior SAP CRM Consultant/Lead

Technologies: SAP CRM 7.0/5.0, Ehp1, RMS, BAPI, BADI, ABAP, ALE, GENIL, ECC 6.0, WCEM 2.0

Responsibilities:

• Worked on the upgrade project from CRM 5.0 version to 7.0 versions with EHP1.
• Customized the CRM service module with e-Commerce eShop (RMS).
• Customized the CRM service module with e-service for SMS (service management system)
• Developed new features of recording time in the Service module and capturing data in database.
• Enhanced the Web UI screens and menu items as per the business requirements.
• Implemented the SAP Email system and customized as per requirements. Also implemented the groupware integration to share the activities through icard/vcard to outlook.
• Implemented the RMS and integrated with SAP CRM.
• Developed search framework to search as based on type-on-search.
• Implemented the Service request header to get the information on the warranty period based on the schema rules defined. If the product does not support warranty it immediately displays the message on the top of the SR.
• Automated the schema framework to upload the Subject code and profile.
• Extending the BDOC’s for the new fields extended through EEWB for the e-Commerce for eShop.
• Defined module configuration data.
• Defined module interfaces, Module scenarios, module content in configuration files.
• Business objects, Module access classes, Views, Pages, and Layouts
• View component handlers
• Navigation rules linked xml file to metadata.xml
• Defined module Meta data integrated with business object to access the data.
• Defined event class, event interface, event data classes created customer specific themes.
• Designed 2 column specific layouts for claims processing.
• Involved in the initial download of master data and initial/delta loads.
• Developed BRF for the Work allocation management and assigning work as per the role tagging
• Partner profile setup and Industry objects assignment.
• Involved in site, subscription and publication.
• Registrations and deregistration of inbound queues.
• Involved in defining the number ranges for the objects.
• Involved in setting up the objects for the exchange.
• Also worked on the issues identified in monitoring tools.
• Called custom function module through ISA, implemented z interface and z backend java function for the same.
• Worked on CRM ISA B2B product catalog external integration via XCM
• Added new entry field in the order.jsp, for the same entry added the action to be followed.
• Worked on the extensions to the business object layer.

Confidential, San Jose, CA

SAP CRM Technical Developer

Technologies: SAP CRM 6.0, Web Services, SOAP, XSLT, XML, BAPI, BADI, ABAP, ALE, GENIL

Responsibilities:

• Replaced WEB CLIENT with CLIENT based tool FLEX and SAP CRM as backend
• Integrating the CRM 7. 0 with SAP ECC 6. 0
• Established the middleware connection between the CRM and ECC.
• Generating Industry specific Objects and services.
• Established the Communication Setup between the ECC and CRM.
• Established the Queue setup between the ECC and CRM.
• For logical connectivity, maintained parameters in CRMCONSUM, CRMRFCPAR tables.
• Created the Account Groups for Customers and mapped with the CRM Classification.
• Replicated the Customizing Objects from ECC to CRM.
• Replicated the ORG Structure from the ECC to CRM.
• Replicated all existing Materials and Customers from ECC to CRM.
• Replicated the Orders from CRM to ECC and trouble shooting and monitoring of the data flow.

Confidential, San Jose, CA

SAP CRM/ABAP Developer

Technologies: Siebel Confidential, SAP Confidential, SalesForce.com, ABAP, SAP CRM 5.0, ECC 6.0, Oracle 9i

Responsibilities:

• Place Sales teams onto a single tool and unified process (1 Direct / 1 Channel).
• Capture key information during sales process to provide enhanced business intelligence.
• Provide an easy to use Confidential tool with enhanced feature to drive user adoption that in turn will improve business intelligence and visibility into sales performance.
• Provide a single tool set and interface to complete, Opportunity management, quoting, PAR, and order placement for direct reps.
• Configured Multiple backend scenarios through middleware.
• Involved in partner replication from ECC to CRM - extended the middleware bdoc as per the requirement.
• Worked on data exchange for sales transaction through middleware: CRM to R/3.
• Worked on the groupware integration.
• Worked on Business transaction extension and sending the field information from ECC to CRM through middleware.
• Worked on Business Partner extension and sending the information from CRM to ECC through middleware.

Confidential, San Jose, CA

SAP CRM/ABAP Developer

Technologies: SalesForce.com, SAP CRM 6.0, ECC 6.0, ABAP, BAPI, GENIL, WebDynpro, Oracle 9i

Responsibilities:

• Replication of Master data from ECC to CRM and Vice Versa.
• Created the ERP Customer and downloaded to the CRM.
• Mapped the ECC Account Groups to the CRM classifications for Consumers replication.
• Replicated the Materials, Customers, from ECC to CRM.
• Replicated the Conditions and Pricing Procedure.
• Replicated Consumers and orders from CRM to ECC
• Implemented asynchronous transaction processing
• Scheduled daily SAP ERP batch jobs to call an SAP ERP function module to deliver ALM-relevant SKUs via SAP XI to the ALM system.
• Implemented adapter communications such as ALM - SAP XI JDBC Adapter and SAP ERP - SAP XI RFC Adapter