We provide IT Staff Augmentation Services!

Sap Order To Cash (otc) Business Analyst Resume

5.00/5 (Submit Your Rating)

Perrysburg, OH

Hire Now

SKILLS:

  • Lean Six Sigma Greenbelt
  • ITIL Certified
  • SAP Order Fulfillment
  • SAP Intro to ABAP
  • Confidential training

PROFESSIONAL EXPERIENCE:

SAP Order to Cash (OTC) Business Analyst

Confidential, Perrysburg, OH

Responsibilities:

  • Primary IT resource in design workshops for the SAP cloud based CRM solution
  • Lead analyst on the implementation team
  • Integrated 4 separate SAP solutions into a single Confidential instance over the course of 6 months, spanning dozens of countries and serving 650 users
  • Lead analyst on integration project with Value Based Pricing tool (Pricefx)
  • Lead analyst on integration with Project Management tool (Clarity)
  • Perform ongoing system administration and coordinate resources to maintain and enhance the system
  • Acting release manager for global SAP Order to Cash team
  • Duties include ensuring testing has been completed and documented in HPALM (formerly HPQC), rev tracs are in the correct status, and release communications are provided
  • Manage an assigned queue of minor enhancements in Clarity and incidents via ServiceNow
  • Responsible for configuration in or relating to the OTC module
  • If an enhancement or development is needed, coordinate with primarily offshore resources in handing off functional designs and further clarify requirements
  • Involved in major projects as needed
  • Continued expansion of the global SAP template. Successfully went live with the Asia - Pacific region (Australia, New Zealand, Indonesia, and a location in China) in 2018.
  • Lead SAP and Confidential resource in the Price FX implementation, pulling data and understanding the integration requirements with other systems
  • Configured an entirely new SD flow while keeping the business process essentially the same, to provide visibility and accountability to scrap transactions that had been previously taking place outside of the system
  • Helped design and build a custom price quoting tool using an iterative development approach

SAP Order to Cash (OTC) Process Team Expert

Confidential, Perrysburg, OH

Responsibilities:

  • Maintained data responsibilities, acted as master data analyst, managed a cross-cultural team of regional and local data analysts to ensure data quality and completeness
  • Participated in product test cycles and provided on-site support during user acceptance testing
  • Aided business in determining localizations that needed to be incorporated into the solution
  • Assisted users and reported to management during ‘hypercare’ period following a go live
  • Worked with the business to understand pain points, provide training and job aids, identify bugs and discover opportunities for enhancements
  • Worked with the SAP technical team to replicate issues, provide test data, and test bug fixes
  • Performed basic configuration activities including but not limited to, updating document types, item categories, price conditions, pricing procedures, partner procedures, number ranges, etc..
  • Worked on additional enhancements within the system
  • Built a custom program to prevent warehouses from overrunning their loading capacity on any given day

SAP OTC Master Data Analyst

Confidential, Perrysburg, OH

Responsibilities:

  • Responsible for the conversion of both master data and transactional data objects involved in OTC
  • Involved in global detailed design workshops to discuss each process flow and determine data needs and impacts
  • Built data definition documents, functional designs, and mapping documents for each conversion object
  • Conversion objects included Customer Master (housed in MDM), Prices (de-bundled), CMIRs, Output Conditions, Rebates, Contracts, Sales Orders, and Sales History
  • Led effort with the OTC data stewards to ensure data cleanliness, quality and adherence to business rules
  • Maintained compliance with audit and governance
  • Successful conversion and go-live in April 2011 for Canadian pilot

Client Platforms Analyst

Confidential, Perrysburg, OH

Responsibilities:

  • Provided second level technical support to an end user community of over 20,000 global internal customers
  • Established and maintained IT hardware standards for global environment of 12,000 workstations
  • Provided consultations for special projects seeking technical expertise (i.e. Ideation Center, Digital Signage, Digital Whiteboards, Wide Format Scanning)

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship