SUMMARY:

• SAP customer - oriented professional with extensive experience people and serving clients with 14 years of SAP Change Management, SAP development, SAP Lead and delivery.
• Detailed knowledge of the customer service process, business process analysis, system implementation, system upgrades and how a successful organization must support this initiative.
• In-depth exposure to competent customer service advisors, end-users and military personnel.
• Expert understanding of transitioning individuals, teams, and organizations to a desired future state. Expert use of On Demand, Confidential, RWD UPerform, Articulate, Articulate Storyline2, RWD Infopak, Maximo, Captivate and multiple SAP R/3 modules including SAP NetWeaver, SAP ECC 6.0, MTO, MTD, BO, BW, Confidential, OTC, SRM, CRM, HCM, SM, QM, IMWM, P2P, CCS, MM, FI, PP, ESS, SD, SCM and PM.
• Detailed knowledge of how these modules impact the productivity of an organization.

TECHNICAL SKILLS:

• IM/WM, BI and BW
• SAP R/3 Reports Navigation
• SAP R/3 Basics and Navigation
• Captivate
• Articulate
• Storyline 2
• Web Ex
• RWD UPerform
• RWD Info Pak 5.2
• RWD Info Pak 5.3
• RWD Info Pak 5.5
• On Demand
• IBM Simulator
• Robo Demo
• Microsoft Office: Excel 97, Power Point 97, Word 97
• Microsoft Windows: 3.1, 95, 98, NT 4.0, NT 5.0, XP
• Lotus Notes 4.0, 5.0
• Business Writing, Customer Information SystemsData Health, Napersoft, Peregrine, Snag It, TESS, Tivoli
• Maximo
• MOSS
• ECC 6.0
• SRM
• Virtual

EXPERIENCE:

Confidential, Minneapolis, MN

SAP MTD/MTO/OTC Navigator/Instructional Designer

Responsibilities:

• Work directly with Process Teams to develop course material for global releases with focus on:
• PM and QM modules of MTD
• Sales Operations, Customer and Pricing modules of MTO
• Billing, Order Management and Service modules of OTC
• Create Job aids and Confidential simulations for all courses
• Design Web Based and Instructor Led courses
• Utilize Articulate Quiz-maker to develop web based Knowledge Assessments and Knowledge Checks
• Work directly with Process Teams and Change Leads with focus on the following:
• Verify each process role is current and up to date
• Verify the course range is current for each release
• Verify if the updated course material would require users to retake the course
• Ensure all changes are captured in JIRA which tracks the package, publish and deploy process

Confidential, Naples, FL

SAP SCM Trainer

Responsibilities:

• Provided classroom instruction for Confidential rework with focus on:
• Production Order creation
• Confirmations
• Planned Order conversion
• Goods Issues and Goods Receipts
• Warehouse Stock

Confidential, Jackson, MS

SAP Instructional Designer

Responsibilities:

• Development of material and e-learning content
• Budget and Compliance course presentation, work instructions and data creation
• ESS Enterprise Learning e learning course and work instructions
• MSS Enterprise Learning e learning course and work instructions

Confidential, Houston, TX

SAP ISU Trainer and Instructional Designer

Responsibilities:

• Handling Bill Inquiries
• ICWEB navigation
• SAP navigation
• Interaction Records
• Establish Customer Relationships
• Creating Business Partners
• Creating Business Agreements
• Critical Care Customers
• Introduction to Payments

Confidential, Houston, TX

SAP Developer

Responsibilities:

• Development of materials for BW and Business Objects (BOBJ)
• Developed documentation using User Productivity Kit ( Confidential )
• Reviewed and edited CBT’s developed by other team members

Confidential, Long Beach, CA

Senior SAP PTP/SCM Instructional Designer

Responsibilities:

• Development of materials for Purchase to Pay and Supply Chain
• Creating work instructions, simulations via UPerform and PowerPoint presentations
• Assisting the client with Instructor led courses, exercise and data sheet creation and classroom logistics
• Managing the parking lot from Instructor Led classes and assigning issues to the appropriate teams
• Providing Go-live support for the Indianapolis and Carson facilities

Confidential, Pennsylvania

Senior SAP PM Instructional Designer and Trainer

Responsibilities:

• Facilitated business processes for SAP PM including:
• Notifications
• Planning
• Scheduling
• Master Data
• Work Orders
• Reporting (Standard SAP and BI)
• Led the effort in creating materials, i.e. concept slides, job aids, etc…

Confidential, Houston, TX

SAP Backbone Trainer

Responsibilities:

• Facilitated business processes and supporting systems for Work Management, Materials Management, Sales and Distribution, Procurement and Finance (OTC) across Confidential Upstream
• Led the effort for Materials Management
• Led the effort for Accounts Payable and Accounts Receivable
• Led the for BW/BI Reporting
• Supported end users for SRM, MM and Maximo systems post go-live
• Point of contact for post go-live support in Farmington, NM

Confidential, Nashville, TN

SAP PM Warranty Trainer

Responsibilities:

• Developed materials for Service Management and Warranty Adjustments and Claims
• Developed and facilitated Train the Trainer

Confidential, Houston, TX

SAP Lead for Supply Management

Responsibilities:

• Team of 3 developers used to develop and localize international materials using Confidential (User Productivity Kit) and Articulate
• Created a detailed LNA (Learning Needs Analysis) for Global employees plans developed for 6 Global Job Groups
• Accounts Payable
• Accounts Receivables
• General Ledger
• Controlling
• Inventory Planning
• Warehouse and Stock
• Legal - Land and Upstream
• Procurement
• Supply Management
• Mapped global employees to plans
• Created and maintained End User Snapshots for e-learning and Instructor Led
• Developed and facilitated Train the Trainer

Confidential, Fairfax, VA

SAP Technical Developer

Responsibilities:

• Used On Demand to develop documentation and simulations for the Gulf of Mexico International Crude project
• Processes included 3 way pegging, matching the supply, the demand and available transportation (Vessels) to supply crude around the world
• Developed the process used for Nominations and Lightering
• E-learning using Articulate and Instructor led

Confidential, Appleton, WI

SAP Technical Developer

Responsibilities:

• Developed UPerform BPP’s for the SAP ECC 6.0 PM Process which included:
• Equipment Processing
• Measuring Points Processing
• Wear Check
• Maintenance Execution
• Sub-processes included:
• Order creation
• Notification processing
• Task list creation and maintenance
• Confirmation processes

Confidential, Alexandria, VA

SAP Instructor

Responsibilities:

• Completed Instructor boot camp in Virginia in preparation to train hundreds of government employees
• Trained hundreds of employees in the SAP PM module, specifically in PM Master Data, Order Execution, Preventive Maintenance and Inventory Management at Various Army Installations

Confidential, Houston, Texas

MM Track Lead

Responsibilities:

• Developed the spec sheet for MM Materials Receiving, Goods Receipt, Goods Issue and Warehouse Management courses
• Created presentations and simulations for MM courses
• Systems used were Maximo, On Demand, SAP SRM, SAP ECC 6.0 and MOSS
• Developed the spec sheet, course presentation and simulations for Finance courses (OTC), ‘Verify and Process Invoices and Sales Order Settlement’
• Provided classroom instruction for ‘Verify and Process Invoices and Sales Order Settlement’
• Created presentations for SD courses which included the processes around selling, shipping and billing for products

Confidential, Pittsburgh, PA

Senior SAP Instructor/Developer

Responsibilities:

• Developed Demand to Supply ( Confidential ) UPerform simulations and work instructions.
• Developed Warehouse Management ( Confidential ) UPerform simulations and work instructions.
• Developed Materials Management (MM) Uperform simulations specifically for Good Receipts, Goods Issue, MRP Master Data and Planning and Processing Purchase Requisitions
• Developed Sales and Distribution (SD) UPerform simulations and work instructions
• Developed Order to Cash (OTC) Order Processing UPerform simulations and work instructions.
• Developed material for the Offline Warehouse Portal
• Developed Master Data UPerform simulations and work instructions

Confidential, Miami, Florida

SAP HCM, Payroll Instructor/Developer

Responsibilities:

• Developed HR/Payroll solution including creating UPerform simulations, work instructions, exercises and BPP’s
• Payroll and navigation for administering compensation, managing payroll operations, processing off-cycle payments for groups and individuals, payroll reporting and reconciliation, displaying and maintaining tax information, managing payroll data, managing supplements, workers compensation and special payments

Confidential, Houston, TX

Instructor/Developer

Responsibilities:

• Developed the HR, SD, SM, QM, CRM, MM, OTC and IM solutions
• CRM for contracts and service entitlements, service levels, execute and confirm service orders as well as manage stock spare parts with mobile devices
• MM/OTC for Processing Purchase Orders and Requisitions, Goods Receipts, Goods Issue, Vendor Confirmations, Cycle Counting and Vendor Invoicing and Vendor Payments
• Created Confidential simulations, Virtual, edits and BPP’s
• HR and navigation for Time Entry (Cats), Personnel Administration and Organizational Management
• SM and navigation including creating work orders, functional locations, notifications and tasks lists

Confidential, Raleigh, NC

SAP HCM Trainer

Responsibilities:

• HR and navigation for Time Entry (Cats), Personnel Administration, Employee Self Service, Workflow and Organizational Management
• Created UPerform simulations, work instructions, exercises and BPP’s
• Maintained Transition Centers after go-live in order to support employees in the production environment
• Support for Best Shared Services Help Desk to assist in answering trouble calls from employees