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Sap Hybris C4c Techno-functional Consultant Resume

PROFESSIONAL SUMMARY:

  • SAP Hybris C4C Techno - Functional Consultant with 11 years of diverse experience with SAP Products, Technologies and Modules
  • SAP C4C (Sales and Service) Consultant with in depth knowledge and Implementation experience of Sales, Services, Marketing Modules and respective Analytics
  • Experience working in large scale Cross Functional projects
  • Technically and functionally upgraded with C4H/SAP Sales Cloud (Sales, Service, Marketing, Commerce, Customer Data)
  • SAP Certified Consultant with experience in SAP Implementation and Support projects across industries and geographies.
  • SAP Technical background and experience in Design, Development and Testing with multiple SAP Modules
  • Overall experience also includes Bootstrapping and independently running a Digital and Mobile Marketing Start-up
  • Industries served: IT Services, Manufacturing, Oil & Gas, Pharmaceutical, Chemical, Retail, FMCG and Technology.
  • Roles performed include Functional Analyst/Consultant, Technical/Team Lead and Developer
  • Strong Inter-personal skills; ability to work independently and within a team; motivated, self-starter and innovative

SKILL MATRIX:

ERP: SAP-ECC (4.7 - 7.4)

SAP Tools: HCI, Enhancement Framework, Workflow, LSMW, BDC, SAPScript, SmartForm, ALE/IDoc, SDK/PDI/OnDemand Studio

Languages: ABAP, OData, OO-ABAP, HR-ABAP, JAVA, HTML, XML, C/C++, SQL

Other Tools: MS-Office, Winshuttle, Eclipse, ServiceNow, Issuetrak, Slack, Zoom, Dell-Kace, FileZilla

PROFESSIONAL EXPERIENCE:

Confidential

SAP Hybris C4C Techno-Functional Consultant

Responsibilities:

  • C4C Implementation and support consulting for Sales and Service modules
  • Design, Configure, Customize and Test C4C
  • Scoping and Fine-Tuning activities
  • Building custom applications, views, Mashups and DataSources using UI Designer, Scripting (ABSL) on SDK
  • C4C Sales Management with Territories, Leads, Opportunities, Quotations, Accounts, Contacts, Activities and Pricing
  • Enabling Sales Planning, Forecasting and Intelligence
  • C4C Services Management with configuration and implementation of Communication Channels, Knowledge Base, Contract Lifecycle, Response Templates and Case Management
  • Performing activities related to Administration, Personalization, Analytics/Reporting, Cutover and Go-Live
  • Data Load activities for Master and Transactional Data
  • Utilizing KUT (Key User Tools): Extensions, Layouts, Restrictions, Workflow Rules, Custom Objects, Mashups
  • Integrating C4C System to SAP and Non-SAP systems
  • Design and prepare Mashups, Reports and Dashboards
  • Communicate and interact with the on-shore and off-shore team for delivery
  • Configure existing and create Custom iFlows on HCI as middleware
  • Code List Mappings and ID Mappings
  • Integrate Social Media platforms with C4C

Confidential

Founder/Product Owner/Project Manager

Responsibilities:

  • Creating and bootstrapping a Marketing and Advertisement solution from the scratch that would help the users make smart, intelligent and money saving decisions everyday under different categories.
  • Present a unique and simultaneous B2C & C2B solution in the market.
  • Help users personalize and customize their ps for different genres of products and services.
  • To help business entities and brands to reach out to their most potential customers and hence better business convertibility.
  • Carrying out Location specific and Interests specific campaigns for leading brands.
  • Filed Patent for the mobile application in the advertisement and marketing sector.
  • Social Media Marketing: create the idea’s presence in the social media and engaging the followers and users
  • To understand and fulfill all legal formalities related to business owning and working.
  • Poise the product against established mediums and brands in the market.
  • Generated revenue from within a pre-established market and getting rated over the competitors.

Confidential, Redmond, WA

Senior SAP Consultant

Responsibilities:

  • Performing Technical developments relating to ABAP and Winshuttle
  • Requirement gathering from Business and Functional Analysts
  • Preparing Technical Designs and Specifications
  • Troubleshooting Issues and removing bottlenecks through process and code optimizations
  • Automating Data Load and Transfer through Winshuttle
  • Worked on PDX documents (Product Data Exchange), ECO (Engineering Change Order), AML (Approved Manufacturing List)

Confidential, Sunnyvale

Technical Lead (On-Site)

Responsibilities:

  • Supporting Confidential with their SAP Systems, Issues and Resolutions with respect to ABAP
  • Support for existing developments with respect to changes and Change Management
  • Implementing new developments for multiple SAP modules primarily OTC, P2P
  • Customer Engagement and Requirement Gathering
  • Onsite Project & Team Management and coordinating with Off-Shore team
  • Troubleshooting, Debugging
  • Documentations, Release Management, Version Management, Work Prioritization, Testing and Transportation
  • Offshore ABAP Lead for SAP Support activities like development, debugging, Technical Designs and Specifications, Change Management, Testing and Performance Optimizations
  • Coordinating with On-site team and enabling seamless KTs
  • Performing Lead activities: Team management, Resource Planning and Work Distribution, development and code reviews, Mentoring, Team Cross and Up-Skilling

Confidential

Technical Lead and Developer (On-site)

Responsibilities:

  • Successfully received knowledge and support handover from ex-vendor to the client
  • Technical support for multiple business areas: SD/MM/BI-DW/FI-CO/PP/PM/QM/WM
  • Development activities: Change management, new developments, preparing technical specifications and support for existing developments
  • Support for plant and country Roll-out

Confidential

Technical Lead (On-site)

Responsibilities:

  • Preparing Business Blueprints and Roadmap
  • In-depth Requirement Gathering from stakeholders and end users and understanding Flight Operations (Fixed-Wing & Rotary)
  • Analyzing As-Is system and System Landscape and proposing optimum solutions for business scenarios in To-Be System
  • Mapping business requirements to technical possibilities, propositions and Presentations
  • Understanding Internal Ticket System and its interfaces with multiple other systems

Confidential

ABAP, HR-ABAP Developer (Off-Shore)

Responsibilities:

  • Technical support for SD/MM/FI-CO/HR
  • Carried out new developments and change management for legacy codes involving various ABAP tools
  • Creating Technical Specifications and comprehending Functional requirements and Specifications
  • Handling Change Requests, Debugging and Solution Manager.

Confidential

ABAP Developer (On-site)

Responsibilities:

  • Priority support for Finance Module
  • Single and primary point of contact for technical developments and changes
  • Data migration, uploading and provisioning through ABAP tools
  • Preparing and maintaining Technical Specifications.

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