SAP Hybris C4C Techno-Functional Consultant Resume

PROFESSIONAL SUMMARY:

SAP Hybris C4C Techno - Functional Consultant with 11 years of diverse experience with SAP Products, Technologies and Modules
SAP C4C (Sales and Service) Consultant with in depth knowledge and Implementation experience of Sales, Services, Marketing Modules and respective Analytics
Experience working in large scale Cross Functional projects
Technically and functionally upgraded with C4H/SAP Sales Cloud (Sales, Service, Marketing, Commerce, Customer Data)
SAP Certified Consultant with experience in SAP Implementation and Support projects across industries and geographies.
SAP Technical background and experience in Design, Development and Testing with multiple SAP Modules
Overall experience also includes Bootstrapping and independently running a Digital and Mobile Marketing Start-up
Industries served: IT Services, Manufacturing, Oil & Gas, Pharmaceutical, Chemical, Retail, FMCG and Technology.
Roles performed include Functional Analyst/Consultant, Technical/Team Lead and Developer
Strong Inter-personal skills; ability to work independently and within a team; motivated, self-starter and innovative

SKILL MATRIX:

ERP: SAP-ECC (4.7 - 7.4)

SAP Tools: HCI, Enhancement Framework, Workflow, LSMW, BDC, SAPScript, SmartForm, ALE/IDoc, SDK/PDI/OnDemand Studio

Languages: ABAP, OData, OO-ABAP, HR-ABAP, JAVA, HTML, XML, C/C++, SQL

Other Tools: MS-Office, Winshuttle, Eclipse, ServiceNow, Issuetrak, Slack, Zoom, Dell-Kace, FileZilla

PROFESSIONAL EXPERIENCE:

Confidential

SAP Hybris C4C Techno-Functional Consultant

Responsibilities:

C4C Implementation and support consulting for Sales and Service modules
Design, Configure, Customize and Test C4C
Scoping and Fine-Tuning activities
Building custom applications, views, Mashups and DataSources using UI Designer, Scripting (ABSL) on SDK
C4C Sales Management with Territories, Leads, Opportunities, Quotations, Accounts, Contacts, Activities and Pricing
Enabling Sales Planning, Forecasting and Intelligence
C4C Services Management with configuration and implementation of Communication Channels, Knowledge Base, Contract Lifecycle, Response Templates and Case Management
Performing activities related to Administration, Personalization, Analytics/Reporting, Cutover and Go-Live
Data Load activities for Master and Transactional Data
Utilizing KUT (Key User Tools): Extensions, Layouts, Restrictions, Workflow Rules, Custom Objects, Mashups
Integrating C4C System to SAP and Non-SAP systems
Design and prepare Mashups, Reports and Dashboards
Communicate and interact with the on-shore and off-shore team for delivery
Configure existing and create Custom iFlows on HCI as middleware
Code List Mappings and ID Mappings
Integrate Social Media platforms with C4C

Confidential

Founder/Product Owner/Project Manager

Responsibilities:

Creating and bootstrapping a Marketing and Advertisement solution from the scratch that would help the users make smart, intelligent and money saving decisions everyday under different categories.
Present a unique and simultaneous B2C & C2B solution in the market.
Help users personalize and customize their ps for different genres of products and services.
To help business entities and brands to reach out to their most potential customers and hence better business convertibility.
Carrying out Location specific and Interests specific campaigns for leading brands.
Filed Patent for the mobile application in the advertisement and marketing sector.
Social Media Marketing: create the idea’s presence in the social media and engaging the followers and users
To understand and fulfill all legal formalities related to business owning and working.
Poise the product against established mediums and brands in the market.
Generated revenue from within a pre-established market and getting rated over the competitors.

Confidential, Redmond, WA

Senior SAP Consultant

Responsibilities:

Performing Technical developments relating to ABAP and Winshuttle
Requirement gathering from Business and Functional Analysts
Preparing Technical Designs and Specifications
Troubleshooting Issues and removing bottlenecks through process and code optimizations
Automating Data Load and Transfer through Winshuttle
Worked on PDX documents (Product Data Exchange), ECO (Engineering Change Order), AML (Approved Manufacturing List)

Confidential, Sunnyvale

Technical Lead (On-Site)

Responsibilities:

Supporting Confidential with their SAP Systems, Issues and Resolutions with respect to ABAP
Support for existing developments with respect to changes and Change Management
Implementing new developments for multiple SAP modules primarily OTC, P2P
Customer Engagement and Requirement Gathering
Onsite Project & Team Management and coordinating with Off-Shore team
Troubleshooting, Debugging
Documentations, Release Management, Version Management, Work Prioritization, Testing and Transportation
Offshore ABAP Lead for SAP Support activities like development, debugging, Technical Designs and Specifications, Change Management, Testing and Performance Optimizations
Coordinating with On-site team and enabling seamless KTs
Performing Lead activities: Team management, Resource Planning and Work Distribution, development and code reviews, Mentoring, Team Cross and Up-Skilling

Confidential

Technical Lead and Developer (On-site)

Responsibilities:

Successfully received knowledge and support handover from ex-vendor to the client
Technical support for multiple business areas: SD/MM/BI-DW/FI-CO/PP/PM/QM/WM
Development activities: Change management, new developments, preparing technical specifications and support for existing developments
Support for plant and country Roll-out

Confidential

Technical Lead (On-site)

Responsibilities:

Preparing Business Blueprints and Roadmap
In-depth Requirement Gathering from stakeholders and end users and understanding Flight Operations (Fixed-Wing & Rotary)
Analyzing As-Is system and System Landscape and proposing optimum solutions for business scenarios in To-Be System
Mapping business requirements to technical possibilities, propositions and Presentations
Understanding Internal Ticket System and its interfaces with multiple other systems

Confidential

ABAP, HR-ABAP Developer (Off-Shore)

Responsibilities:

Technical support for SD/MM/FI-CO/HR
Carried out new developments and change management for legacy codes involving various ABAP tools
Creating Technical Specifications and comprehending Functional requirements and Specifications
Handling Change Requests, Debugging and Solution Manager.

Confidential

ABAP Developer (On-site)

Responsibilities: