PROFESSIONAL SUMMARY:

• SAP Hybris C4C Techno - Functional Consultant with 11 years of diverse experience with SAP Products, Technologies and Modules
• SAP C4C (Sales and Service) Consultant with in depth knowledge and Implementation experience of Sales, Services, Marketing Modules and respective Analytics
• Experience working in large scale Cross Functional projects
• Technically and functionally upgraded with C4H/SAP Sales Cloud (Sales, Service, Marketing, Commerce, Customer Data)
• SAP Certified Consultant with experience in SAP Implementation and Support projects across industries and geographies.
• SAP Technical background and experience in Design, Development and Testing with multiple SAP Modules
• Overall experience also includes Bootstrapping and independently running a Digital and Mobile Marketing Start-up
• Industries served: IT Services, Manufacturing, Oil & Gas, Pharmaceutical, Chemical, Retail, FMCG and Technology.
• Roles performed include Functional Analyst/Consultant, Technical/Team Lead and Developer
• Strong Inter-personal skills; ability to work independently and within a team; motivated, self-starter and innovative

SKILL MATRIX:

ERP: SAP-ECC (4.7 - 7.4)

SAP Tools: HCI, Enhancement Framework, Workflow, LSMW, BDC, SAPScript, SmartForm, ALE/IDoc, SDK/PDI/OnDemand Studio

Languages: ABAP, OData, OO-ABAP, HR-ABAP, JAVA, HTML, XML, C/C++, SQL

Other Tools: MS-Office, Winshuttle, Eclipse, ServiceNow, Issuetrak, Slack, Zoom, Dell-Kace, FileZilla

PROFESSIONAL EXPERIENCE:

Confidential

SAP Hybris C4C Techno-Functional Consultant

Responsibilities:

• C4C Implementation and support consulting for Sales and Service modules
• Design, Configure, Customize and Test C4C
• Scoping and Fine-Tuning activities
• Building custom applications, views, Mashups and DataSources using UI Designer, Scripting (ABSL) on SDK
• C4C Sales Management with Territories, Leads, Opportunities, Quotations, Accounts, Contacts, Activities and Pricing
• Enabling Sales Planning, Forecasting and Intelligence
• C4C Services Management with configuration and implementation of Communication Channels, Knowledge Base, Contract Lifecycle, Response Templates and Case Management
• Performing activities related to Administration, Personalization, Analytics/Reporting, Cutover and Go-Live
• Data Load activities for Master and Transactional Data
• Utilizing KUT (Key User Tools): Extensions, Layouts, Restrictions, Workflow Rules, Custom Objects, Mashups
• Integrating C4C System to SAP and Non-SAP systems
• Design and prepare Mashups, Reports and Dashboards
• Communicate and interact with the on-shore and off-shore team for delivery
• Configure existing and create Custom iFlows on HCI as middleware
• Code List Mappings and ID Mappings
• Integrate Social Media platforms with C4C

Confidential

Founder/Product Owner/Project Manager

Responsibilities:

• Creating and bootstrapping a Marketing and Advertisement solution from the scratch that would help the users make smart, intelligent and money saving decisions everyday under different categories.
• Present a unique and simultaneous B2C & C2B solution in the market.
• Help users personalize and customize their ps for different genres of products and services.
• To help business entities and brands to reach out to their most potential customers and hence better business convertibility.
• Carrying out Location specific and Interests specific campaigns for leading brands.
• Filed Patent for the mobile application in the advertisement and marketing sector.
• Social Media Marketing: create the idea’s presence in the social media and engaging the followers and users
• To understand and fulfill all legal formalities related to business owning and working.
• Poise the product against established mediums and brands in the market.
• Generated revenue from within a pre-established market and getting rated over the competitors.

Confidential, Redmond, WA

Senior SAP Consultant

Responsibilities:

• Performing Technical developments relating to ABAP and Winshuttle
• Requirement gathering from Business and Functional Analysts
• Preparing Technical Designs and Specifications
• Troubleshooting Issues and removing bottlenecks through process and code optimizations
• Automating Data Load and Transfer through Winshuttle
• Worked on PDX documents (Product Data Exchange), ECO (Engineering Change Order), AML (Approved Manufacturing List)

Confidential, Sunnyvale

Technical Lead (On-Site)

Responsibilities:

• Supporting Confidential with their SAP Systems, Issues and Resolutions with respect to ABAP
• Support for existing developments with respect to changes and Change Management
• Implementing new developments for multiple SAP modules primarily OTC, P2P
• Customer Engagement and Requirement Gathering
• Onsite Project & Team Management and coordinating with Off-Shore team
• Troubleshooting, Debugging
• Documentations, Release Management, Version Management, Work Prioritization, Testing and Transportation
• Offshore ABAP Lead for SAP Support activities like development, debugging, Technical Designs and Specifications, Change Management, Testing and Performance Optimizations
• Coordinating with On-site team and enabling seamless KTs
• Performing Lead activities: Team management, Resource Planning and Work Distribution, development and code reviews, Mentoring, Team Cross and Up-Skilling

Confidential

Technical Lead and Developer (On-site)

Responsibilities:

• Successfully received knowledge and support handover from ex-vendor to the client
• Technical support for multiple business areas: SD/MM/BI-DW/FI-CO/PP/PM/QM/WM
• Development activities: Change management, new developments, preparing technical specifications and support for existing developments
• Support for plant and country Roll-out

Confidential

Technical Lead (On-site)

Responsibilities:

• Preparing Business Blueprints and Roadmap
• In-depth Requirement Gathering from stakeholders and end users and understanding Flight Operations (Fixed-Wing & Rotary)
• Analyzing As-Is system and System Landscape and proposing optimum solutions for business scenarios in To-Be System
• Mapping business requirements to technical possibilities, propositions and Presentations
• Understanding Internal Ticket System and its interfaces with multiple other systems

Confidential

ABAP, HR-ABAP Developer (Off-Shore)

Responsibilities:

• Technical support for SD/MM/FI-CO/HR
• Carried out new developments and change management for legacy codes involving various ABAP tools
• Creating Technical Specifications and comprehending Functional requirements and Specifications
• Handling Change Requests, Debugging and Solution Manager.

Confidential

ABAP Developer (On-site)

Responsibilities:

• Priority support for Finance Module
• Single and primary point of contact for technical developments and changes
• Data migration, uploading and provisioning through ABAP tools
• Preparing and maintaining Technical Specifications.