PROFESSIONAL SUMMARY:

• Experienced Functional SAP OTC & SD/LE Consultant having around 12+ years of SAP Consulting in SD and OTC Functional Consulting Area and experience with 15+ years of strong domain expertise in various Consumer Durable/Electronic Co’s at various levels in sales / marketing / commercial / service aspect of various multinational organisations.
• Areas of Expertise - Order to Cash Functionality - LE - WM -PM/CS - Workshops - Configuration Support - Testing - COE Team members - Acting as Single window Solution Station for all SD issues in Industries ( Media/Consumer Durables/Surgical Equipment/Services/Software//Material Handling/Pharma/Biotechnology/Telecom
• Deliverables include Time -bound Solution Offering/Pain Point addressing workshops/Timeline Presentations/ Train-the-Trainer Delivery/Production Support/Solution Architect/Test Lead
• SD Expertise - Order-to-Cash Management - Contracts - Delivery Management - Billing - Accounts Management - Pricing - Billing Due List - Billing Plan Types - Output Types- Incompletion Log - Item Category Determination - Sales Doc Types - Contracts - Rush Order- Cash Sales- Partner Determination Procedure) /Variant Configuration
• Good Expertise in Shipping/Route /Route Scheduling/Delivery Priorities and Pricing
• Experience in Integration of SD with PM & CS (Service Orders/Equipment Master)
• Good Experience in activities related to creating business blueprint document, Gap Analysis Customising in all the areas of Customer Relationship Management, Testing, Integration
• Pricing Full Functionality Expertise /Condition Technique/Pricing Procedure/Condition Update
• Worked Extensively in Logistics Execution of SD Module - Picking/Route Determination/Shipping Types/Freight etc.
• Very good understanding of SAP Order-to-cash /LE Functionality with interfaces with FI/MM specially in area of Account Assignment and Determination
• Good Understanding of Integration with MM/FI/CS with Sales & Distribution
• End-to-End Implementation for SD module commencing from Pre-Sales to Accounting
• Excellent knowledge of Master Data - Customer/Material/Condition/Output Master data
• Worked as Team Lead/Project Management SAP SD Consultant in various industries across countries
• Good experiences in user and conducting SD sessions.
• Conducted over 30 academic s on behalf of SAP-Asia with very high evaluated scores.

SKILL:

SAP Project Management: Domain Expertise (Sales/Mktg/Branch Head)- 10+ Yrs Industry (Manufacturing/Supply Chain/Consumer Durables/Services)

PROJECT HIGHLIGHTS - SAP:

Confidential, NJ

SAP QTC- SD/Logistics Consultant

Responsibilities:

• Responsible for OTC Change Requests with Pricing, Billing and Logistics Execution areas
• Important Member of Build Team for Wiley COE Team
• Implementing New Changes based on changed Business Processes
• Documentation by writing Functional Specifications and Approving Technical Specification till its Deployment
• Handling Team of Technical Consultants for timely execution of developments /Enhancements for CR’s
• Working extensively on New Project Roll Out for K&L Pricing
• Advising the Best Business Practice to Business/Stake Holders for higher Profitability
• Responsible for Successful Deployment of Change Requests
• Responsible for getting the Developments completed (by engaging Off Shore Technical/Development Consultants) for Enhancements
• Analysing Current Processes and Advising Business about the most favoured SAP Practice in Area of Quote -To- Cash
• Extensively using POC for the Stake Holders/Power Users by Organising small but effective Workshops

Confidential, Tampa, Florida

Sr OTC Consultant

Responsibilities:

• Leading OTC Application Support Team across USA/Europe/Asia
• Handling New Implementation Project for Reverse Pricing from OTC/SD Perspective
• Handling all OTC Integration Systems for New Implementation for E-TAX in Italy, Columbia and Hungary
• Responsible for Prompt Solution of any Issues regarding to Order-To-Cash Process for Business/Users/Stake Holders/Power Users/System Owners
• Responsible for creating TA -Technical Assessment and getting Approvals from Business Owners of Italy,Colombia and Hungary for new Tax/Invoice Compliance
• Integration issues for Customer Master replication in GTS system vis -a-vis ECC
• Part of IT-COE AMS team for resolving Functional issues faced by Users
• Worked extensively on ISM/Service Now for Ticket Management
• Involved in Approval/Creation of Test Scripts in HPALM/HPQC Testing tools

Confidential, Charleston, South Carolina

Sr. SAP SD Consultant

Responsibilities:

• Handling SAP - SFDC Production issues across Finance and Project Management
• Testing Plan Execution/Master Test Plan/Regression Testing Responsibility
• New Project Launches/Costing/Resource and Application Allocation
• Handling all SAP SD /Order To Cash related Configurations Glitch
• Advising on New Acquisition - RoadMap for SAP Billing Plan
• Handling all OTC Support activities across board (US,Canada,UK & Australia)
• Handling Sales Force/SAP Integration issues including Billing Plan -Billing Due List and Usage Billing for Luminate
• Planning and Executing all Best Practices Solutions for Order to Cash Scenarios by Displaying and Driving numerous ProtoType Sessions with Business Users and Stake Holders
• Advising on all Outstanding issues related to Sales and Distribution Module from Contract to Billing and Revenue Recognition for all existing scenarios of the Organization
• Creating Documentation and Helping Root Cause Analysis Team and Solution Building in all areas of Order-To-Cash scenarios.

Confidential

Sr. SAP Consultant - IT COE

Responsibilities:

• Project Management
• Reporting to Panasonic Japan - Confidential (IT-Business)
• New Project Launches/Costing/Resource and Application Allocation
• Handling all Support and COE issues across Asia Pacific Region
• Heading the OTC & Documentation Management of APAC Region
• Handling Customer Service Project for China Roll Out in SD
• Integration issues of SD/CS across Plants (China,Singapore etc.)
• Introduced Variant Configuration Step-By-Step Configuration for Complex Warehouse Products

Confidential, Redmond, WA

SAP SD Sr .Consultant-Test Lead

Responsibilities:

• Designing the Tax Revenue Calculation for Skype and Various Telco Products of Confidential
• Creation of FSD for the above requirement for Three Scope in Countries
• Involved in Configuration and Prototype as per the Design and Business Requirements
• Listing Scenarios based on the current and future process of the Business
• Contracts Sales Orders, Item Category, Customer Invoice and Inter Company Configurations
• Order - Related Billing and Billing Plan Complex Scenarios executed
• Testing of over 400 Test Cases for all the scenarios- Leading the Test Team including Offshore
• Working closely with Technical Consultants/Service Engineering/Master Data Team all through
• Creation of MTP Doc and getting approved by the Business and involved in Negative Testing and Results
• Billing Plan Configuration at Item Level with various Customers belonging to different regions
• Involved in Vertex Tax Determination for Two Call Approach for TELCO Products for US/CANADA/PR
• Output Determination Procedure Customization with Output Type at Billing
• Involved in setting up Workshops with Business for validations

Confidential, St. Louis, MO

Responsibilities:

• SD/CS Solution Consultant for various Complex Scenarios in line with the Warehouse Activities
• Gathering Requirements across different Divisions ATS/CS etc.
• Blue Printing for the SD module in line with the business
• Listing Scenarios based on the current and future process of the Business
• Configuration for Consolidated Customer Orders/ Near- By Customer/Rush Customer Orders with specific Delivery Patterns in very Complex Scenarios
• Configuration and Customizing for Sample /Consignments and Free-Of-Charge Delivery Orders
• Setting up of Route/Route Determination/Route Schedule using Factory Cal and Shift
• Testing End-To-End Business Scenarios from Order to Billing
• Proposing and showing Prototype for all the Scenarios by arranging Work Shop Sessions across divisions
• Handling all issues related to Sales and Distribution Module but integration with FI and MM
• Delivery of Solutions based on Minimum Development and maximum Configuration across all areas
• Setting Up of Availability Check in a very Complex Business Scenario along with Future Dated Orders
• Imparting to IT and Business Department of the Organization along with Key Users both in Centre Valley (PA) AND St. Louis, Missouri
• SD/OTC issues to be resolved for Current Plant.
• Identify the best Practice for Implementation and Support in SD and Vistex
• Logistic Execution issues i.e. Route Determination, Picking, Transfer Orders etc.
• Preparation of Current Functionality and Resolving Tickets based out of SD/OTC
• Deck for Order to Cash scenario with Variant Configuration
• Pricing Details of SD Configuration changes.
• Imparting for Business Users.
• Preparing Document for SD/VISTEX functionality.
• Resurrecting the Current Process of Claims Management in Vistex.
• Quotation Management/Order Management Process.
• Shipping and Billing Issues Resolution.

Confidential, Columbus, IN

SAP TELEMATICS EXPERT - Functional (SD/CS/PM)

Responsibilities:

• Requirement Gathering from Business Stakeholders/Committee Members etc.
• Module In-charge for PM/CS & SD Design/Approval/Configuration/ etc.
• Two Third Party System Integration with SAP - CaLamp and ID System.
• Design for both Confidential Mobile and Confidential Complete Scenarios
• Responsible for Setting up Telematics Device Master Data
• Responsible for Order - To- Cash Functionality of SD Module
• Design and Configuration of Entire cycle from Device Master to Billing (SD)
• Setting Up Variant Configuration with respect to Equipment Master Settings
• Setting up Client Workshops for TO-BE Business Process
• Configuration for Order-To-Cash Scenarios (8 Scenarios in total)
• Entire Configuration and Testing of SD PRICING Functionality
• Dependency writing for Pricing in Variant for different buckets i.e. Confidential /Non- Confidential
• Interacting with Technical Team and BI Team for Data Analysis.
• Setting up Notification Types/Catalogue Profile/Tasks/Activities etc.
• Configuration of Debit Memo Types/Item Category for Configurable material and Billing Type.
• Contracts/Order Types/Item Category/Billing Types/Billing Plans/Order Related Billing.
• Different Order Types for different Business Scenarios.ie Confidential Owned Trucks/Non - Confidential etc.
• SD Settings for Assemble-To-Order Scenarios with Availability Check in Assemble-To-Order
• Preparing Documentation for Configuration and Imparting to Business Users
• Account Determination Configuration.

Confidential, Murray Hill, NJ SAP QTC- SD/Logistics Consultant

Responsibilities:

• Order-to-Cash Business Solution Provider.
• Expertise in Contract Management/Quotation Management/Order Management/Billing Management/Service Management (CS)
• Configuration related to SM/SD scenarios of the Organization in USA and Canada
• Customization related to Service Notification/Service Order/Main. Plan/Confirmation/Resource Related Billing
• SD-SM Integration points/Service Order/Service Notification/Equipment Master etc Configuration
• DIP PROFILE Configuration
• Resource Related Billing Configuration/Testing/Documentation
• Testing entire End-to-End Process of all Seven Scenarios with Business (Starting from PM-CS-SD)
• Creating Functional Specs for Outputs for various divisions
• Worked on Reverse Logistics Management
• Master Data Configuration execution along with Item Category-Dales Doc Types-Assignment
• Copy Control Configuration at all levels
• Designing Test Scripts for User Testing/Integration Testing
• Service Orders/Service Notifications/Service Confirmation/Warranty Process/Sales Order/Invoicing/Account Determination/FI Integration
• Sales Order Type/Contract Types/Billing Type/Copy Control
• Shipping and Transportation set up - Picking/Packing/PGI
• Billing Plan- Milestone Billing/Periodic Billing Configuration

Confidential, MI

SAP SD LEAD

Responsibilities:

• Gathering Business Process information and scope of the project for Blueprinting
• Creating AS-IS document based on the current Business Processes
• Creation of full documentation of the workshop for TO-BE business processes
• Involved in creation of Blue Print document for both US, Mexico and Canada operations
• Designing the overall SD and Shipping Processes of Lear Corporation

Confidential, Greenville, NC

SD/CRM Functional Logistics Consultant

Responsibilities:

• Involved in Business Blueprint Document Creation/Functional Specs/Test Scripts/Configuration Document
• Responsible for Entire Configuration of different Complex Business Processes in To-Be- Process
• Interacting with Off-Shore Technical team for Objects/LSMW/Enhancements/Functional Spec etc.
• Customization related to SP CRM Service Management with Service Quotation/Service Request/Confirmation/Billing
• Material Determination/Material Inclusion/Exclusion Customization
• Contract Management with Pass Thru Credit and Debit Memo Cycle till Accounting
• Material Master Configuration/Inventory Management/Vendor Master/Management
• Configuration of LE - Transfer Order/Confirmation/PGI/Transportation Management
• Equipment Management/Serial No /Location Integration for all the Processes
• Customer & Dealer Billing depending upon the Different Processes
• Fixed Billing /Time and Material Billing Processes along with Pass Thru
• Integration with PS - For Assembly Processing
• Creation of Finished Product with Assembly Process/Configuration of Requirement Class/Requirement Type
• Output Type Determination at Proforma as well as Final Billing Level with Smart Forms
• SM Configuration - Service Order/Service Notification/Maintenance Plan/Resource Related Billing
• Creation of New Pricing Fields to map a Complex Pricing Matrix
• Non-Billable/Billable scenarios configured as required by the Customer
• Text Determination/Partner Determination Scenarios to map various Trucks of the Organisation at various Location to be serviced by various dealers
• Billing Plan Configuration in all the processes along with Contract- Milestone Billing
• Extensive Pricing Configuration to map the Complex Pricing Matrix based on Component key/Model Number/Call Types and Mark-Ups
• Worked on Revenue Recognition areas of Billing along with Billing Plans
• Consolidated Invoice Creation/Avoiding Invoice Split as per different Contract to Billing Processes
• Creation of Customer Hierarchy for reporting of Customers at particular Location
• Serial No Copying from Equipment Master to the Main Item Description Line-Item and Model Number also at the Line Item field
• Configuration for Changing Paid Claim from Billable-to- Non-Billable
• Generation of Billing Due List according to Selection Criteria i.e. location etc.
• Creation of Billing Document with Deferred Revenue
• Setting Up GECC and Preventive Maintenance Contracts
• Setting Up Invoice Combination/Incompletion log/Output Types with Smart Forms
• Parent and Child Material Configuration with Pricing at the Parent level

Confidential

Team Lead

Responsibilities:

• Was involved in structuring the Pricing as to automatically calculate Prices based on Bag (tonnes) based on different Customer and Transporters
• SD/PS Integration with BOM/Make-to-Order Configuration/Production Order-Sales Order
• Creation of Sales BOM - Master data and its explosion in Sales Order as per the requirement/MTO Scenarios
• Identification of Customers and Business Partners by Company Code also through documents in ECC i.e Invoice created in ECC
• Step-By-Step Customization of Variant Configuration for Different Pricing of different products
• Involved in Design/Customization and Testing of the business Processes commencing from Enterprise Structure, Master Data, Shipping, Billing, and Account Determination/Lean WM sub modules and its integration
• Identifying Business Transaction to be used in the document flow as follow-up transactions for interaction objects
• Identification and Configuration of LE - Route/Route Determination/Lean WM/Shipping Types/Transfer Order Confirmation/Packing
• Step-by - Step Configuration for EDI Integration
• Representing both the Business users and the IT department of the company and bringing them together at the same table during the entire phase of the implementation
• Customizing the entire Procedure for Partner Determination/Material determination/Free Goods Determination/Route Determination and Billing Plan determination with Accounting interface
• Creation of Quotation/Conversion to Order/Shipping Point Determination/Picking/PGI processe
• Customization of Billing Types/Order and delivery related Billing/Billing Plan determination
• Loan and Return Processes mapping in SAP SD based on Consignment Issue and Complaints
• Customized Settings required for Condition Technique by Assigning of Condition Types to Pricing Procedure, Access Sequence to Condition Types, Condition Table to Access Sequence and Assigning Pricing Procedure Determination
• Maintain Material Master/Condition Master/Customer Master/CMIR/Output Master
• User and UAT completion
• Involved in user Testing at all stages with the Business users
• Unit and Integration testing of all processes

Confidential

SAP/CRM/SD - TEAM LEAD

Responsibilities:

• Conducted 20 weeks of SAP CRM & SAP SD user facilitated workshop to create awareness and key functional processes of SAP CRM & SD
• Responsible for system integration between SAP CRM and SAP ECC
• Worked with Centre of Excellence (COE) team for implementation of SAP CRM 7.0 and SD
• Configured Pricing with integration to SAP CRM Pricing/Conditions in Leasing
• Involved in detailed design and Functional Specs and Business Blueprint Docs
• Performing User Testing with different Test Scenarios along with integration testing
• Assisting Technical team for Data Migration for both Inbound and Outbound Interface
• Involved in Customizing of SD Contracts and its execution till Billing Processes
• Involved in SAP CRM Service Management/Billing vis-à-vis to Contract Management
• Creation of Service Request within Interaction Center/Complaint Management/Credit memo generation as a follow up activity etc.
• Creation of Variant Configuration - Classes/Characteristics/Values/Dependency/Pricing
• Trouble Shooting - Delta Load (ECC to CRM) Checking for Queue Entries/Middleware flow trace/Checking for Short dumps if any/Realignment of data through subscriptions
• Providing Customers with Personalization for both B2B/B2C scenarios
• Configuring Quotation/Order Management/Shopping Basket Management/Loyalty Management
• Instrumental in guiding Configuration of SAP CRM Sales, Marketing, Service Order Management
• Transfer of Business Partners in SAP CRM to SAP ERP
• Handled user requirements and map the same to SAP CRM
• User imparted for both SAP and CRM