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Demand Manager - Fico & Hr Lead Resume

PhiladelphiA

SUMMARY:

Results driven professional with extensive experience in design, development, implementation, and management of SAP Implementations. I have been involved with SAP FI/CO implementation (configuration, data migration, training development and delivery, go live support and post implementation support for over) 18 years. SAP FI/CO configuration experience includes GL, AP, AR, Fixed Assets, Cost Centers, Internal Orders, Profit Centers and the integrations points with the other modules. Expert in leveraging technology to enhance process performance, increase productivity and improve overall operating efficiency. Strong knowledge of finance business processes, audit requirements and internal controls.

CORE COMPETENCIES

  • Business Process Re - Engineering
  • Process Analysis / Mapping
  • Project Planning and Management
  • Project Life Cycle Methodologies
  • Systems Integration and Conversions
  • Consulting Services
  • Best Practice Analysis / Performance Metrics
  • Training Development / Delivery
  • Systems Integration and Conversions
  • Audit & Systems Controls
  • Leadership and Management Competencies

PROFESSIONAL EXPERIENCE:

Confidential

Demand Manager - FICO & HR Lead

  • Identifying opportunities with key stakeholders to enable Business Improvement.
  • Develop sound business cases that enable workable solutions (process and system) within Finance and HR.
  • Ensure that the Finance and HR project pipeline is realistic and delivered according to the business case within the organization’s ability to deliver.
  • Ensure effective change management during and after project phases to enable optimal business benefit according to original business case.
  • Provide functional expertise and best practice guidance within Finance and HR.
  • Provide clear strategy for key applications within Finance and HR.
  • Manage the relationship between the business and IT for Finance and HR.
  • Ensure commercial benefit is achieved with new contracts and services.
  • Initiating the RFP and overseeing the process to award an outsourced partner to do the FICO upgrade from 4.6C to ECC6.

Confidential

Global Application Support Manager

  • Establishing the new structure and reporting lines that will enable the team to operate in a consistent manner irrespective of locality
  • Managing escalations from the various team leader and communication with the business in the event of service disruption
  • Ensure the development of staff by establishing clear career path as well as taking persona aspiration into consideration.
  • Liaise with business process owners to provide new functionality to support new initiatives developing within the business.
  • Promote the increased usage of the newly implemented systems and continually watching trends to assist with future development.

Confidential

Application Support Manager

  • Managing the various teams to ensure resolutions of incidents within agreed Service Level Agreements
  • Liaise with business process owners to provide new functionality to support new initiatives developing within the business
  • Promote the increased usage of the newly implemented systems and continually watching trends to assist with future development.
  • Liaise with store manager and franchisees in resolving daily incidents and providing necessary feedback

Confidential

Application Support Manager

  • Defined, analyzed, and documented functional requirements. Performed gap analysis and documented business decisions. Performed system configuration of SAP R/3 FICO modules
  • Developed detail functional specifications for software enhancements, legacy data conversions, and external applications interfaces.
  • Analyzed and documented the 'as is' practices utilizing a cross-functional team approach. Conducted a process-by-process redesign of key processes, eliminating redundancy, minimizing hand offs, and incorporating only value added steps.
  • Defined, documented and prioritized informational and reporting requirements. Determined if the reporting needs could be satisfied through delivered functionality, requirements to be best served by a Business Warehouse, and reports requiring custom development.
  • Managed the design, construction, and execution of business process test scenarios. Participated in the development of the system integration testing strategy and development of test scripts.
  • Managed all FICO consultants at Confidential ie performance appraisals, career development plans, proposals for additional work etc.
  • Managing a department of 20 people responsible for Application Support for the ERP R/3 production system. Modules that are supported included FICO, HR/ Payroll, BW, MM and SD.

Confidential, Philadelphia

SAP Process Analyst - Business Process Center

  • Designed and/or configured various business processes in SAP FI
  • Defined functional requirement for all banking interfaces to facilitate 3rd party payments, worked with the ABAP developers and Citibank to ensure timely completion and testing within rollout time frames.
  • Acted as the Integration Testing lead in three rollouts for the European, Latin American and North American regions
  • Acted as liaison between the Implementation team and Program Management to promote accurate gathering of requirements and design integrity
  • Advisor to the Training team for the SAP Accounts Payable course development and content improvement
  • Cut-over lead during go live. This involved the cut-over planning, ensuring a smooth transition at go live with zero disruptions to external customers.

Confidential, Philadelphia

Principal Consultant

Senior Consultant

  • Defined, analyzed, and documented functional requirements. Performed gap analysis and documented business decisions. Performed system configuration of SAP R/3 FICO modules
  • Combined delivered functionality with creative process workarounds to deliver solutions to meet the unique industry requirements.
  • Contributed to the development and management of a detailed project work plan, including the identification of project tasks, internal and external resources requirements and skill assessment.
  • Developed detail functional specifications for software enhancements, legacy data conversions, and external applications interfaces. Created an implementation and conversion strategy for a centralized vendor database. Acted as business liaison to technical team, translating functional requirements into technical specifications
  • Analyzed and documented the 'as is' practices utilizing a cross-functional team approach. Conducted a process-by-process redesign of key processes, standardizing workflow, eliminating redundancy, minimizing hand offs, and incorporating only value added steps.
  • Defined, documented and prioritized informational and reporting requirements. Determined if the reporting needs could be satisfied through delivered functionality, requirements to be best served by a Business Warehouse, and reports requiring custom development.
  • Managed the design, construction, and execution of business process test scenarios. Participated in the development of the system integration testing strategy and development of test scripts.

Confidential

Internal Auditor

Financial Analyst

  • budget monitoring, researching reasons for budgetary deviations and taking corrective actions. Completion of the monthly financial statements and budget reports for submission to Corporate Head Office. Led internal audits of various departments and division within the group to ensure compliance to corporate policies and ensure adequate segregation of duties exists.

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