Data Storage Support CO - OP Resume Durham, NC - Hire IT People

SUMMARY PROFILE:

IT professional with 6+ years of experience in SAP and Data Storage Support. Strong experience in SAP Security, troubleshooting SOD issues and internal customer support

TECHNICAL SKILLS:

4.6B, 4.6C, 4.70, 6.0
FI/CO/HR/MM/BI security on modules
SAP Profile Generator
SAP Marketplace
SAP Time Entry Support
Virsa/GRC
Oblix (Front End Portal)
Firefighter
Data OnTap: 8.4; 9.0
Remedy

IT EXPERIENCE:

Confidential, Durham, NC

Data Storage Support CO - OP

Responsibilities:

Troubleshot issues including Nate hosts (automation test plan files), C-mode, HA connectivity, basic client issues within an automated environment
Communicated with internal customers, peers, and managers regarding day-to-day operations providing project updates
Performed maintenance and break/fix troubleshooting tasks using Data onTap 8.4 and 9.0
Installed and deployed of new equipment including Confidential storage, multi-vendor servers/compute, networking, and virtualization
Managed equipment tracking (e.g. racking, decommissioning, database update/tracking)
Familiarity with Confidential Filers: Series FAS8080, 8000; FAS2500; FAS6200, FAS3200, FAS2200

Confidential, Durham, NC

Business Managed Internet and VOIP Customer Support

Responsibilities:

Team Lead of 20 employees dealing with Confidential & Confidential Call Center business
Cultivated & maintained customer relationships including issue resolution and response
Handled customer accounts including inquiries, complaints, escalations, and billing questions
Trained team following Confidential & Confidential troubleshooting policy regarding router and switch issues

Confidential, Newport News, VA

SAP Security and Purchasing Support

Responsibilities:

Generalist support for FI,CO,SD,BI/BW
Created, edited and published troubleshooting and documents
Security administration end user provisioning for SAP, AD and Exchange

Confidential, San Antonio, TX

SAP Security Consultant

Responsibilities:

Team Lead of 5 employees.
Utilized PFCG (Profile Generator) to create, modify & customize Activity Groups, Authorizations, Transactions, Roles, Virsa and Authorization Profiles
Point of Contact for SOD issues. Worked closely with compliance when SOD issues
Responsible for implementing SAP security and authorizations, user administration (SU01, SUIM), central user administration (CUA), structural authorizations, involved in SOX activities

Confidential, Seattle, WA

SAP Security Administrator

Responsibilities:

Managed team of 3 - 6 SAP consultants implementing SAP security and authorizations, user administration (SU01, SUIM), central user administration (CUA), structural authorizations, involved in SOX activities.
Used Profile Generator to create, modify and customize Activity Groups, Authorizations, Transactions, Roles, and Authorization Profiles

Confidential, San Antonio, TX

SAP Security Administrator

Responsibilities:

Supported users in SAP primarily in the FI/CO/HR/MM modules from a security aspect
Responsible for implementing SAP security and authorizations in new SAP landscape
Used Profile Generator to create, modify and customize Activity Groups, Authorizations, Transactions, Roles, and Authorization Profiles in SAP 4.7

Confidential, Raleigh, NC

SAP Functional Analyst

Responsibilities:

Provided assistance in the post-go live support of the SAP R/3 software systems
Assisted the Time Entry (CATS) teams supporting the DOT
Investigated &resolved unforeseen system issues documenting results of corrective action

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Data Storage Support Co - Op Resume

Durham, NC

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