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Data Storage Support Co - Op Resume

Durham, NC

SUMMARY PROFILE:

IT professional with 6+ years of experience in SAP and Data Storage Support. Strong experience in SAP Security, troubleshooting SOD issues and internal customer support

TECHNICAL SKILLS:

  • 4.6B, 4.6C, 4.70, 6.0
  • FI/CO/HR/MM/BI security on modules
  • SAP Profile Generator
  • SAP Marketplace
  • SAP Time Entry Support
  • Virsa/GRC
  • Oblix (Front End Portal)
  • Firefighter
  • Data OnTap: 8.4; 9.0
  • Remedy

IT EXPERIENCE:

Confidential, Durham, NC

Data Storage Support CO - OP

Responsibilities:

  • Troubleshot issues including Nate hosts (automation test plan files), C-mode, HA connectivity, basic client issues within an automated environment
  • Communicated with internal customers, peers, and managers regarding day-to-day operations providing project updates
  • Performed maintenance and break/fix troubleshooting tasks using Data onTap 8.4 and 9.0
  • Installed and deployed of new equipment including Confidential storage, multi-vendor servers/compute, networking, and virtualization
  • Managed equipment tracking (e.g. racking, decommissioning, database update/tracking)
  • Familiarity with Confidential Filers: Series FAS8080, 8000; FAS2500; FAS6200, FAS3200, FAS2200

Confidential, Durham, NC

Business Managed Internet and VOIP Customer Support

Responsibilities:

  • Team Lead of 20 employees dealing with Confidential & Confidential Call Center business
  • Cultivated & maintained customer relationships including issue resolution and response
  • Handled customer accounts including inquiries, complaints, escalations, and billing questions
  • Trained team following Confidential & Confidential troubleshooting policy regarding router and switch issues

Confidential, Newport News, VA

SAP Security and Purchasing Support

Responsibilities:

  • Generalist support for FI,CO,SD,BI/BW
  • Created, edited and published troubleshooting and documents
  • Security administration end user provisioning for SAP, AD and Exchange

Confidential, San Antonio, TX

SAP Security Consultant

Responsibilities:

  • Team Lead of 5 employees.
  • Utilized PFCG (Profile Generator) to create, modify & customize Activity Groups, Authorizations, Transactions, Roles, Virsa and Authorization Profiles
  • Point of Contact for SOD issues. Worked closely with compliance when SOD issues
  • Responsible for implementing SAP security and authorizations, user administration (SU01, SUIM), central user administration (CUA), structural authorizations, involved in SOX activities

Confidential, Seattle, WA

SAP Security Administrator

Responsibilities:

  • Managed team of 3 - 6 SAP consultants implementing SAP security and authorizations, user administration (SU01, SUIM), central user administration (CUA), structural authorizations, involved in SOX activities.
  • Used Profile Generator to create, modify and customize Activity Groups, Authorizations, Transactions, Roles, and Authorization Profiles

Confidential, San Antonio, TX

SAP Security Administrator

Responsibilities:

  • Supported users in SAP primarily in the FI/CO/HR/MM modules from a security aspect
  • Responsible for implementing SAP security and authorizations in new SAP landscape
  • Used Profile Generator to create, modify and customize Activity Groups, Authorizations, Transactions, Roles, and Authorization Profiles in SAP 4.7

Confidential, Raleigh, NC

SAP Functional Analyst

Responsibilities:

  • Provided assistance in the post-go live support of the SAP R/3 software systems
  • Assisted the Time Entry (CATS) teams supporting the DOT
  • Investigated &resolved unforeseen system issues documenting results of corrective action

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