- SAP CRM SD Solution Consultant seeking challenging assignments in any one or more stream of Consulting the ERP - Solutions / Delivery Management / IT Service Management with a Client with great repute in IT industry.
- A SAP CRM & SD Application Solution Consultant with 13+ year of Total SAP Consulting experience with 8 years of SAP CRM and 5 Years SAP SD Experience & 2+ year of SAP user experience.
- Having four E2E implementation, roll Out, Go Live & Support and, Testing, Upgrade SAP ECC and SAP CRM environment with Good understanding of Project Methodologies.
- Process Re-engineering, Team Management
- Worked in SAP module link CRM, SD, Enterprise Portal and integration with Other modules like BW,MM,PS,FI,SCEM.
- Performed as a team lead for project and delivered Having Onsite experience at Netherlands, Europe and Shanghai, China.
- Handled Client Facing role in Atlanta, USA, Netherland, Switzerland, China.
- Worked as an Onsite role co coordinator, Project Lead in different Projects.
- Skilled in communicating effectively with International clients with cultural sensitivity Expertise in understanding different requirements of the client for diverse industries.
- Strong consulting background with business strategy consulting, defining business strategies, designing & implementing them to deliver desired business outcomes. Worked with organizations of great repute like IBM, Confidential, and Confidential & Confidential .
SAP CRM: Sale order management, Opportunity Mgmt, ISA, Trade Promotion Management, Campaign Management,Service Order management .
SAP SD: Rebate Process, Partner Determination, Consignment Process, Variant configuration, Credit Management Process, Free Goods, Material Determination, Condition Type.
Integration: SD, MM, FI, PM, BW, CRM Middleware, Enterprise Portal, SCEM, Webmethods .
Interfaces & interfaces: ALE, EDI, IDOC, BAPI and BADI, USER EXISTS.
People: Onsite & Offshore Coordinator, Team Management and Communication.
Quality Tool: Service Manager 9.3, Remedy, HP Quality Centre 9.2 /10.
Org. Activities: Preparation of RFP, Resource Hiring and Training high End Modules in CRM and SD.
SAP EXPERIENCE IN DETAIL:
SAP CRM SD Lead & Onsite Co Ordinator
- Involved in KT Transition Planning for all modules
- Handled KT Transition from IPaper to GPI as a SAP CRM SD Lead for Processes
- CRM: Complaint Management, Sales Order Management, Opportunity Management.
- SD: Sales Order type MTO/MTS/Return Processing/Consignment/Pricing, Delivery/Invoice), Different types of Credit Memos, Debit Memos.
- Portal: Integration with ECC,CRM,SCEM,BW, 3rd Party Application
- Handled Many Interface with from Mill to SAP by EDI, IDOC by Webmethods middleware
- As an onsite Co Ordinator coordinated with Migration Team & AMS Team (Onsite /Offshore) for Successful testing of SAP Applications
- EDI IDOC (inbound, outbound, mapping with third party logistics service providers for ECC system, message type, segment extension, IDoc monitoring, posting)
- Tested IDOC between the 3 rd party system and SAP for ORDERS05, Invoice, ASN
- Resolution of EDI/IDOC for the inbound and outbound interfaces
- Coordinated Integration Testing for 3rd party application’s (Omega/System/QAD/Liaison/Sabrix/Loftware/RightFax/MileMaker/Greycon/Vendavo) with SAP Application’s(ECC/APO/SCEM/CRM/BW/Portal/Fiori) by Web method middleware during migration
- Coordinated Onsite & offshore for different Go live activities and currently coordinating for Support Activities.
- Worked in different SD Areas Sales Order, Rebate Processing, different Billing scenarios, Delivery, User exists,Interfaces,ALE,EDI,IDOC
- Introduces new processes and improvements in existing procedures to ensure continuous improvement in the SLAs.
- Update Team regarding Ways of working.
- Updated ticket status update to client & Confidential Management zone wise.
- Generated Report Zonal wise & presented to Zonal SPOC’s.
- Worked on SAP CRM TPM
SAP CRM Lead
- As a Senior Consultant responsible for Requirement gathering Questionnaire preparation, identify the Side steps by discussing Business Process Owners.
- Check SAP best practice process, find the gaps & Map the scenario GAP with SAP RDS/Best practices/Configuration
- Based on Customer Requirement Prepare High level Doc & effort estimation by team Plan & Monitor time line for CR delivery
- Prepare different reports for management & customer for CR delivery Manage the Technical & functional team members.
SAP Senior consultant
- Followed Implementation process by ASAP Methodology
- Handled 2nd level support tickets
- Assessment of CRM implementation in Latin America
- Co coordinating other than CRM team for support issue. Preparing various status report for client
- Guide team for handling issues.