SAP CRM SD Lead & Onsite Co Ordinator Resume

SUMMARY:

SAP CRM SD Solution Consultant seeking challenging assignments in any one or more stream of Consulting the ERP - Solutions / Delivery Management / IT Service Management with a Client with great repute in IT industry.
A SAP CRM & SD Application Solution Consultant with 13+ year of Total SAP Consulting experience with 8 years of SAP CRM and 5 Years SAP SD Experience & 2+ year of SAP user experience.
Having four E2E implementation, roll Out, Go Live & Support and, Testing, Upgrade SAP ECC and SAP CRM environment with Good understanding of Project Methodologies.
Process Re-engineering, Team Management
Worked in SAP module link CRM, SD, Enterprise Portal and integration with Other modules like BW,MM,PS,FI,SCEM.
Performed as a team lead for project and delivered Having Onsite experience at Netherlands, Europe and Shanghai, China.
Handled Client Facing role in Atlanta, USA, Netherland, Switzerland, China.
Worked as an Onsite role co coordinator, Project Lead in different Projects.
Skilled in communicating effectively with International clients with cultural sensitivity Expertise in understanding different requirements of the client for diverse industries.
Strong consulting background with business strategy consulting, defining business strategies, designing & implementing them to deliver desired business outcomes. Worked with organizations of great repute like IBM, Confidential, and Confidential & Confidential .

IT SKILLS:

SAP CRM: Sale order management, Opportunity Mgmt, ISA, Trade Promotion Management, Campaign Management,Service Order management .

SAP SD: Rebate Process, Partner Determination, Consignment Process, Variant configuration, Credit Management Process, Free Goods, Material Determination, Condition Type.

Integration: SD, MM, FI, PM, BW, CRM Middleware, Enterprise Portal, SCEM, Webmethods .

Interfaces & interfaces: ALE, EDI, IDOC, BAPI and BADI, USER EXISTS.

People: Onsite & Offshore Coordinator, Team Management and Communication.

Quality Tool: Service Manager 9.3, Remedy, HP Quality Centre 9.2 /10.

Org. Activities: Preparation of RFP, Resource Hiring and Training high End Modules in CRM and SD.

SAP EXPERIENCE IN DETAIL:

Confidential

SAP CRM SD Lead & Onsite Co Ordinator

Responsibilities:

Involved in KT Transition Planning for all modules
Handled KT Transition from IPaper to GPI as a SAP CRM SD Lead for Processes
CRM: Complaint Management, Sales Order Management, Opportunity Management.
SD: Sales Order type MTO/MTS/Return Processing/Consignment/Pricing, Delivery/Invoice), Different types of Credit Memos, Debit Memos.
Portal: Integration with ECC,CRM,SCEM,BW, 3rd Party Application
Handled Many Interface with from Mill to SAP by EDI, IDOC by Webmethods middleware
As an onsite Co Ordinator coordinated with Migration Team & AMS Team (Onsite /Offshore) for Successful testing of SAP Applications
EDI IDOC (inbound, outbound, mapping with third party logistics service providers for ECC system, message type, segment extension, IDoc monitoring, posting)
Tested IDOC between the 3 rd party system and SAP for ORDERS05, Invoice, ASN
Resolution of EDI/IDOC for the inbound and outbound interfaces
Coordinated Integration Testing for 3rd party application’s (Omega/System/QAD/Liaison/Sabrix/Loftware/RightFax/MileMaker/Greycon/Vendavo) with SAP Application’s(ECC/APO/SCEM/CRM/BW/Portal/Fiori) by Web method middleware during migration
Coordinated Onsite & offshore for different Go live activities and currently coordinating for Support Activities.

Confidential

Project Lead

Responsibilities:

Worked in different SD Areas Sales Order, Rebate Processing, different Billing scenarios, Delivery, User exists,Interfaces,ALE,EDI,IDOC
Introduces new processes and improvements in existing procedures to ensure continuous improvement in the SLAs.
Update Team regarding Ways of working.
Updated ticket status update to client & Confidential Management zone wise.
Generated Report Zonal wise & presented to Zonal SPOC’s.
Worked on SAP CRM TPM

Confidential

SAP CRM Lead

Responsibilities:

As a Senior Consultant responsible for Requirement gathering Questionnaire preparation, identify the Side steps by discussing Business Process Owners.
Check SAP best practice process, find the gaps & Map the scenario GAP with SAP RDS/Best practices/Configuration

Confidential

Team Lead

Responsibilities:

Based on Customer Requirement Prepare High level Doc & effort estimation by team Plan & Monitor time line for CR delivery
Prepare different reports for management & customer for CR delivery Manage the Technical & functional team members.

Confidential

SAP Senior consultant

Responsibilities:

Followed Implementation process by ASAP Methodology
Handled 2nd level support tickets
Assessment of CRM implementation in Latin America
Co coordinating other than CRM team for support issue. Preparing various status report for client
Guide team for handling issues.

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