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Sap Crm Sd Lead & Onsite Co Ordinator Resume


  • SAP CRM SD Solution Consultant seeking challenging assignments in any one or more stream of Consulting the ERP - Solutions / Delivery Management / IT Service Management with a Client with great repute in IT industry.
  • A SAP CRM & SD Application Solution Consultant with 13+ year of Total SAP Consulting experience with 8 years of SAP CRM and 5 Years SAP SD Experience & 2+ year of SAP user experience.
  • Having four E2E implementation, roll Out, Go Live & Support and, Testing, Upgrade SAP ECC and SAP CRM environment with Good understanding of Project Methodologies.
  • Process Re-engineering, Team Management
  • Worked in SAP module link CRM, SD, Enterprise Portal and integration with Other modules like BW,MM,PS,FI,SCEM.
  • Performed as a team lead for project and delivered Having Onsite experience at Netherlands, Europe and Shanghai, China.
  • Handled Client Facing role in Atlanta, USA, Netherland, Switzerland, China.
  • Worked as an Onsite role co coordinator, Project Lead in different Projects.
  • Skilled in communicating effectively with International clients with cultural sensitivity Expertise in understanding different requirements of the client for diverse industries.
  • Strong consulting background with business strategy consulting, defining business strategies, designing & implementing them to deliver desired business outcomes. Worked with organizations of great repute like IBM, Confidential, and Confidential & Confidential .


SAP CRM: Sale order management, Opportunity Mgmt, ISA, Trade Promotion Management, Campaign Management,Service Order management .

SAP SD: Rebate Process, Partner Determination, Consignment Process, Variant configuration, Credit Management Process, Free Goods, Material Determination, Condition Type.

Integration: SD, MM, FI, PM, BW, CRM Middleware, Enterprise Portal, SCEM, Webmethods .

Interfaces & interfaces: ALE, EDI, IDOC, BAPI and BADI, USER EXISTS.

People: Onsite & Offshore Coordinator, Team Management and Communication.

Quality Tool: Service Manager 9.3, Remedy, HP Quality Centre 9.2 /10.

Org. Activities: Preparation of RFP, Resource Hiring and Training high End Modules in CRM and SD.



SAP CRM SD Lead & Onsite Co Ordinator


  • Involved in KT Transition Planning for all modules
  • Handled KT Transition from IPaper to GPI as a SAP CRM SD Lead for Processes
  • CRM: Complaint Management, Sales Order Management, Opportunity Management.
  • SD: Sales Order type MTO/MTS/Return Processing/Consignment/Pricing, Delivery/Invoice), Different types of Credit Memos, Debit Memos.
  • Portal: Integration with ECC,CRM,SCEM,BW, 3rd Party Application
  • Handled Many Interface with from Mill to SAP by EDI, IDOC by Webmethods middleware
  • As an onsite Co Ordinator coordinated with Migration Team & AMS Team (Onsite /Offshore) for Successful testing of SAP Applications
  • EDI IDOC (inbound, outbound, mapping with third party logistics service providers for ECC system, message type, segment extension, IDoc monitoring, posting)
  • Tested IDOC between the 3 rd party system and SAP for ORDERS05, Invoice, ASN
  • Resolution of EDI/IDOC for the inbound and outbound interfaces
  • Coordinated Integration Testing for 3rd party application’s (Omega/System/QAD/Liaison/Sabrix/Loftware/RightFax/MileMaker/Greycon/Vendavo) with SAP Application’s(ECC/APO/SCEM/CRM/BW/Portal/Fiori) by Web method middleware during migration
  • Coordinated Onsite & offshore for different Go live activities and currently coordinating for Support Activities.


Project Lead


  • Worked in different SD Areas Sales Order, Rebate Processing, different Billing scenarios, Delivery, User exists,Interfaces,ALE,EDI,IDOC
  • Introduces new processes and improvements in existing procedures to ensure continuous improvement in the SLAs.
  • Update Team regarding Ways of working.
  • Updated ticket status update to client & Confidential Management zone wise.
  • Generated Report Zonal wise & presented to Zonal SPOC’s.
  • Worked on SAP CRM TPM




  • As a Senior Consultant responsible for Requirement gathering Questionnaire preparation, identify the Side steps by discussing Business Process Owners.
  • Check SAP best practice process, find the gaps & Map the scenario GAP with SAP RDS/Best practices/Configuration


Team Lead


  • Based on Customer Requirement Prepare High level Doc & effort estimation by team Plan & Monitor time line for CR delivery
  • Prepare different reports for management & customer for CR delivery Manage the Technical & functional team members.


SAP Senior consultant


  • Followed Implementation process by ASAP Methodology
  • Handled 2nd level support tickets
  • Assessment of CRM implementation in Latin America
  • Co coordinating other than CRM team for support issue. Preparing various status report for client
  • Guide team for handling issues.

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