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Sap Cpq/c4c Lead Resume

SUMMARY:

  • Total experience of 9 years, which includes of experience in SAP ECC SD, SAP CRM and Sales Cloud, Service Cloud and Marketing modules, Administrator of Callidus CPQ System & Callidus Commission system.
  • Responsible to Design solutions using CRM Suite along with successful implementation of SAP processes, solutions, and products within assigned accounts.
  • Guide customers and partners through their SAP CRM Cloud implementation journey.
  • Responsible to facilitate blue print workshops to collect business requirements and translating them into functional specifications.
  • Identify process gaps and propose work around solutions.
  • Responsible for getting sign off from business stakeholders on the Key Design Documents.
  • Also, managed Integration of SAP Cloud framework with the external systems.
  • Facilitate user acceptance testing and user training.
  • Exposure to both end - to-end implementation & support projects as a Functional Lead and Project Manager.
  • Can multitask and manage multiple deliverables at the same time.
  • Ability to work in a team environment, by effectively interacting with others.
  • Advise customers on options, risks, and any impacts on other processes or systems in an ongoing manner through the execution of the project

KEY PROFICIENCIES:

  • Business Requirements Gathering
  • Understanding of SAP Enterprise Framework
  • System Configuration & Design
  • Process to Solution Mapping
  • Stakeholder Engagement
  • Clear and effective communication

PROFESSIONAL EXPERIENCE:

Confidential

Environnent: Callidus CPQ / C4C / ECC

SAP CPQ/C4C Lead

Responsibilities:

  • Supported C4C/CPQ/ECC Project Implementation @ Knack COE Project.
  • Responsible for configuring enterprise set up including Markets, Branding, Territory, Country, Dictionary, User Types, Product Categories, Pricebooks, Quote layout, Renewal Process, Pricing formulas, Approval workflows, Notifications, Quote presentment/form
  • Implemented Workflows and Quote approvals based on certain threshold.
  • Setup upsell/cross sell & Pricing promotions
  • Replicated Master data (Product/customer/pricing) from ECC to CPQ
  • Enabled Integration between C4C/CPQ & ECC for order fulfilment scenario.
  • Enabled DocuSign integration to support E-SIGN feature.

Confidential

Environnent: Callidus Commission and C4C Integration

SAP Callidus Commission and C4C lead

Responsibilities:

  • Setup monthly &weekly calendar to handle weekly and Monthly commission’s payout.
  • Implemented Plan & Rules (Credit /Measurement/Incentive & Deposit rules) to calculate credits/Incentive/ deposits and payments
  • Uploaded master data (Participant/Positions/Titles) & Transaction data using migration templates
  • Enabled standard reports and Dashboard for Payees e.g. My Total compensation / My Credits / My Earnings etc.
  • Administering of pipeline and calculation process and fixing errors occurs during calculation run.
  • Enabled DocuSign integration to support E-SIGN feature to allow users to sign on plan documents via DocuSign.

Confidential

Environnent: SAP C4C /HCP/ECC /Third party Portals

SAP C4C Solution Architect

Responsibilities:

  • Responsible for blueprinting, requirement gathering, architecting, designing and managing the implementation of SAP C4C.
  • Blueprinting workshops for Org Model, Master data integration with ECC (Customer/Products), Service Tickets functionalities and Mashups with ECC.
  • Design and Developing 3rd party integration with C4C to consume their API’s in SAP C4C
  • Scoping and configuration of Cloud for Service.
  • Assisted in preparing test scripts and executed UAT sessions with BMS users.
  • Providing training to key users and business users.
  • Data Migration lead and replicated around 30 millions of records from ECC (Custom tables) to C4C.
  • Managing Offshore team and coordinating with Confidential team for a successful implementation
  • Go live and Hyper care support

Confidential

Environnent: SAP C4C

SAP C4C Solution Architect

Responsibilities:

  • Responsible for blueprinting, requirement gathering, designing and managing the implementation of SAP C4C.
  • Blueprinting workshops for Org Model, Master data integration with ECC (Customer/Products/BOM), Service Tickets functionalities and Order management integrations (Orders/Warranty claims and Returns)
  • Blueprinting and designing of the Solution and walkthrough of the solution.
  • Scoping and configuration of Cloud for Service and Sales & Marketing

Confidential

Environnent: SAP C4C

SAP C4C Solution Architect

Responsibilities:

  • Responsible for blueprinting, requirement gathering, architecting, designing and managing the implementation of SAP C4C.
  • Blueprinting workshops for Org Model, Master data integration with ECC (Customer/Products), Service Tickets functionalities and Mashups with ECC.
  • Design and Developing 3rd party integration with C4C to consume their API’s in SAP C4C
  • Scoping and configuration of Cloud for Service.
  • Assisted in preparing test scripts and executed UAT sessions with BMS users.
  • Providing training to key users and business users.
  • Managing Offshore team and coordinating with BMS team for a successful implementation
  • Go live and Hyper care support

Confidential

Environnent: SAP C4C & DocuSign

SAP C4C Technical Architect

Responsibilities:

  • Responsible for blueprinting, requirement gathering, architecting, designing the Integration of SAP C4C and DocuSign
  • Blueprinting workshops for different use cases of Integration like Send with Docusign button on Sales Quote, Capturing Envelop/Recipient status in C4C, Attaching the COC and Other Signed PDF document back to quote in SAP C4C Quote attachment section etc.
  • Created Custom BO’s to capture different information and to Provide the login screen to the Administrator to hook up with DocuSign instance for example Demo/PRD.
  • Making an API call to DocuSign to get the required data from DocuSign to C4C on a click of a button
  • Solution and Design Walk through with SAP and taking the approval from SAP on the design approach.
  • UAT training and testing of the solution by both DocuSign and SAP team.
  • Placing the solution on SAP Service Market place.

Confidential

Environnent: SAP C4C

SAP C4C Lead

Responsibilities:

  • Led SAP C4C Shared services support team and managed people from different locations to support different customer base in different modules of SAP C4C.
  • Resolving issues and queries to support day-to-day operations.
  • Implementing new functionalities released by SAP,Post Go Live by creating a change project and activating the functionalities in PRD and merging the change project with Go live Project.
  • Created Custom reports/KPI’s/Key figures to meet the business requirement.
  • Supporting business users to fix day to day issues
  • Enhanced SAP C4C solution to meet the customer requirement

Confidential

Environnent: CRM 7.0 EHP2

SAP CRM Functional and Middleware design lead

Responsibilities:

  • Successfully mapped the business processes for the client and implemented In house repair order management process through channels like Customer Interaction Centre.
  • Requirement gartering workshops to understand the business requirement
  • Blueprinting and design.
  • Identifying Gaps and solution to meet the business requirement.
  • Configured In House Repair order management process in CRM/ECC as per the business requirement (i.e. return from customer, Spare part delivery to Customer, Loan device delivery and loan device pickup).
  • Middleware setup to exchange Master and Transaction data.
  • Integration testing and Go live support.
  • Setup and configured middleware for replication of customer master, material between SAP ECC & SAP CRM.
  • Initial load (BP/Product/Prices) and its monitoring and activation of delta load
  • Setting up Filters for product/prices/BP to replicated specific master data relevant to business requirement.
  • Analysis of Bdocs errors and resolving issues (i.e. Business partner with GUID already exists etc.).
  • Monitoring of Inbound & outbound queues.
  • Solution design to replicate Hub/storage locations from SAP ECC to SAP CRM Custom table.
  • Custom enhancement to replicated Service Order custom field from CRM to ECC sales order using CRM*DATA*EXCHANGE*BADI.
  • Custom enhancement to replicate Serial Number information from CRM Service Order to ECC sales order.
  • Product master custom field replication between ECC and CRM by enhancing BADI
  • Customizing service Transaction, item category, transaction type, date management, actions.
  • Copying control settings for Main item (RREQ) to sub items (RSUB & RRET)
  • Configured ECC sales order type to create service order as sales order in ECC System.
  • Configured Sales document type, Item category, Item category determination in ECC.
  • Setting up the number range for ECC and CRM system for service order replication
  • Logistics integration for material withdrawal process.
  • Defined Partner Determination, Date profile and text determination profile in SAP CRM System.
  • Define and assign Org. Data determination profile to Transaction type
  • SAP CRM integration with Custom Mobile App. For resource planning.
  • Solution design for Installed base management setup from scratch and blueprinting.
  • System configuration for Equipment replication from ECC to CRM and enhancement to BADI CRM EQUI LOAD to create single IBASE for a customer for all his functional location as per the business requirement.

Confidential

Environnent: SAP Cloud for Customer

SAP Cloud for Customer Lead

Responsibilities:

  • Requirement gartering workshops to understand the business requirement
  • Scoping the Cloud Sales on Demand solution as per the business requirement and generating a scoping document aka blueprint document.
  • Identifying Gaps and solution to meet the business requirement i.e. Custom field in different objects i.e. Business partners, Lead, Opportunity.
  • Implemented SAP C4C solution through deferent phases/implementation methodology i.e. Scoping/Prepare/Fine Tuning/Integrate and extend/ Testing/Go live.
  • UAT and Go live support.
  • Data migration preparation by downloading the Data migration templates from Cloud solution.
  • Setting up the Org. Structure in C4C system.
  • Configuring Lead and Lead origin etc. Under fine tuning phase.
  • Configuring Opportunity document type etc.
  • Extending the solution objects i.e. Business Partner etc. With custom fields using adaptation.
  • Number range maintenance for Material, Employee in C4C under fine tuning.
  • Uploading Master and Transaction data from third party application to Cloud system using Data Migration templates.
  • UAT and Go live.

Confidential

Environnent: CRM 7.0 (EPH2)

CRM Functional Lead

Responsibilities:

  • Successfully mapped the business processes for the client and implemented Marketing development Funds processes as per the Scope and business requirement.
  • Requirement gartering workshops (MDF Program Management, Claim management, Initiatives, FI integration, Fund management, Security etc.),
  • Blueprinting and design.
  • Identifying Gaps and solution to meet the business requirement.
  • Configuring the MDF solution into SAP CRM.
  • Unit testing and UAT.
  • Data Migration (Master Data and Transaction Data)
  • Go live and Post Go live support
  • Configured Fund management (Funds plan, Funds, Fund usage etc.) in SAP CRM System.
  • Configured Budget posting (update/transfer). Transferring budget from one Fund to another Fund.
  • MDF program configuration and reimburment rate (condition generation integration)
  • Configured Pricing for Claim and Budget posting transactions
  • MDF initiative configuration according to the business requirement
  • Configured direct claim scenario without initiative in SAP CRM System.
  • MDF claim settlement in SAP CRM and transferring settlement document to FI.
  • Enhancement to transfer some additional information (i.e. claim ID, Initiative id etc.) from CRM Claim settlement document to FI document.
  • WEB UI setup (i.e. Channel partner role and Channel Manager role)
  • Middleware settings (Fund Subscription to ECC System, Billing Document Subscription etc.)
  • Created FS design document to determine the Reimbursement rate in direct claim scenario and Other FS documents to fill the GAP’s to meet business requirement
  • Designed FS’s for Workflow approval email to different levels.

Confidential

Environnent: CRM 7.0

SAP CRM Functional Lead

Responsibilities:

  • Working as a team lead and responsible for delivery.
  • Resolving issues and queries to support day-to-day operations.
  • Responsible for Writing FS, Design and deployment of new requirement from Client.
  • Configured Usage Based service Contract and usage based billing in Sharp.
  • Resolving issues related to UBB on day to day basis.
  • Configured billing plan for UBB. (Monthly/ Quarterly)
  • Resolving issues related to middleware.
  • Configured maintenance contract for Standard warranty/Extended Warranty.
  • Worked on resource planning application to assign demands to Service Technicians.
  • Worked on CRM Billing and billing document posting to accounting.

Confidential

Environnent: CRM 7.0

Sr. SAP CRM Consultant - Specialist

Responsibilities:

  • Successfully mapped the business processes for the client and implemented Predictive service Marketing through channels like Customer Interaction Centre, Campaign management,
  • Implemented design of Web UI processes such as Navigation Bar Profiles, Business transactions, Interaction Record, Interaction History, and Transaction launcher scenarios as per the requirement.
  • Configured the Work Centers, Work Group, Logical link, direct link of the Navigation Bar Profile.
  • Configured Service and Marketing module as per the business requirement
  • Integration with different third party system (UDB System) using SAP XI to replicate Spare parts, service products and Service order.
  • Data migration
  • Integration testing and Go live support.
  • Customizing service order Transaction, item category, Item category determination.
  • Integration with 3 rd party dealer system to replicate repair order in SAP CRM as Service Order.
  • Service Order Template and Service Interval Template, Service plan configuration, configuration for Planned Maintenance in one of the service reminder scenario .
  • Business activity (Service Reminder) creation from service Plan based on service interval template at regular interval to generate service reminders as per the business requirement .
  • Integration with 3 rd party system to replicate spare parts and Labour services to create service order in SAP CRM System
  • Match and Merge analysis and implementation based on the business logic provided by the business for customer getting replicated from 3 rd party system to avoid duplicate customer in SAP CRM
  • Creation marketing Infosets/BI Query to use them in segmentation.
  • Segmentation using Individual objects and enhancement to Target group to get customer specific fields in the target output list.
  • Configuration of Data Sources and attribute list using Infosets and BI Query and creation of Target Group.
  • Integration with 3 rd Party system to replicate Vehicle information in SAP CRM.
  • Involved in creation and customization of Business Partners.
  • Created number range and grouping, different roles for maintaining Business Partners and configured field setting.
  • Match and Merge to delete duplicate Business Partners by performing Match and Merge check.
  • Implemented Organization Determination profile (ODP), action profiles to relevant transaction types for automatic partner processing.
  • Customized Partner Determination procedure (PDP) using access sequence, status profile, text determination procedure, and item category determination and used in appropriate transactions.
  • Customized and configured Action Profile to close the service reminders as per business requirement.
  • Pricing procedure determination in the replicated service order from third party system

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