SUMMARY:

• A multi - skilled IT manager/SAP consultant with good all-round supervisory and technical expertise.
• Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company.
• Extensive practical knowledge of complex systems builds, hardware and software testing, network support, technical support and computer repairs.
• Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development.

KEY COMPETENCIES AND SKILLS:

• SAP Support
• Implementation
• Purchasing/procurement
• Warehouse logistics
• Picking
• Transport
• RFC
• Test plans
• Business analyst skills

TECHNOLOGIES AND SKILLS:

Areas of Expertise: SAP MM, SAP Retail, BMC Remedy, and Sage, Could, Virtualization, DHCP, DNS, Active Directory, TCP/IP, HP-Nortel-Juniper Switches / Routes, Siemens Hi-Path telephony, NAS storage, Symantec, Microsoft operating systems, Computer networks and TCP/IP, Network cabling, Preventative maintenance, Patch Management, Supporting desktop systems, Microsoft SQL Server, Project management, IT management, Managing crisis situations, Resource vendor management, Business analysis, Financial control, Project Delivery, Integration, Decision making, People skills, Leadership skills

EMPLOYMENT HISTORY:

Confidential

SAP MM/SD Retail Consultant

Responsibilities:

• Analyze the current business processes and scenarios of the client and recommend/develop solutions to meet the clients need.
• Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs within the SAP MM & SD modules.
• Support all the problems in SAP MM & SD Systems.
• Assists in the development of requirements and specifications
• Work with iDocs and EDI
• Interfaces with the Production support team on any MM & SD issues.
• Engages other resources when needed with the permission of the PM to ensure that incidents/issues are appropriately resolved.
• Facilitate the implementation and support of SAP SD
• Design, customize, configure and testing of SD module.
• Identify gaps, issues and work around solutions in SAP MM & SD modules.
• Provide ad-hoc training and user support as required
• Depending on the focus, deal with the integration of heterogeneous system landscapes and the realization of solutions that underpin the business processes.

Confidential

SAP Retail Consultant

Responsibilities:

• Facilitate the implementation, training and supporting of SAP IS-Retail and SAP MM
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Facilitate workshops to collect business requirements
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients’ needs.
• Design, customize, configure and testing of SAP IS-Retail and SAP MM modules.
• Proactively identify and propose business process and/or system enhancements
• Provide consulting services on both new implementations and existing support projects
• Provide ad-hoc training and user support as required
• Weekly meetings with Heads of Departments and various stakeholders
• Managing 3rd party vendors
• Managing stakeholder expectation and providing progressive reports

Confidential

SAP IS Retail Implementer

Responsibilities:

• Facilitate the implementation and support of SAP IS-Retail
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Facilitate workshops to collect business requirements
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients’ needs.
• Design, customize, configure and testing of SAP IS-Retail module.
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyses, and solve software problems.
• Proactively identify and propose business process and/or system enhancements
• Provide consulting services on both new implementations and existing support projects
• Provide ad-hoc training and user support as required
• Work self-directed and independently; may act as subject matter mentor to more junior members

Confidential

I.T Manager

Responsibilities:

• Reporting to the Financial Director and EMEAI IT Manager.
• Maintaining staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directing technological research by studying organization goals, strategies, practices, and user projects.
• Completing projects by coordinating resources and timetables with user departments and data centre.
• Verifying application results by conducting system audits of technologies implemented.
• Preserving assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Having strong IT, commercial, planning and budgeting skills.
• Management of server software and associated backup routines.
• To evaluate, test, advise, train and support I.T. related projects.
• Procurement of IT hardware, software and maintenance products & services.
• Responsible for the recruitment and training of new staff.
• Writing documentation for ICT procedures, security and disaster recovery.
• Maintaining documentation of changes regarding users, functions & systems.
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.
• IT business case analysis
• IT process analysis and transformation
• IT change management, competitive intelligence research and analysis, cost and financial analysis and client, stakeholder analysis
• IT requirements analysis, operations and logistics, organizational analysis and design, performance management, program management, and project management
• IT process and procedure continuous improvement
• IT Infrastructure design and implementation
• ERP blueprint mapping
• IT Road mapping

Confidential

IT Support Manager

Responsibilities:

• Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
• Reporting to the Managing Director & EMEAI IT Manager
• Networking Experience in the following Technologies-TCP/IP, Access control hubs, Switches, network design, LAN/WAN, VPN s, and Networking Protocols and Routing.
• To develop and implement a security plan including the use of anti-virus software.
• Liaising with 3rd parties in implementing and maintaining application software running in the organization.
• I.T Lead in all I.T projects in South Africa
• Perform support visits to networked sites (Durban & Cape Town) providing routine preventative maintenance.
• Working on international projects in various capacities i.e. Project lead, technical support, technical lead.
• Ensure IT department and 3rd party service provides service within the stipulated Service Level Agreement (SLA). i.e. ISP, fixed and mobile voice vendors, MFP vendors.
• Providing on-going assessment of the customer’s technology infrastructure, assisting the customer with maintenance and upgrade planning to align business growth with current infrastructure capacity.
• Attending Kaizen, Gemba, and Problem Solving Process, Daily management workshops in Switzerland, Cape Town and Durban.
• Meet with resource managers and senior leadership to map out value stream maps, I.T best practise, lean and cost effective processes and procedures, for local sites in South Africa and for other sites in the EMEAI region.
• Analysis of service delivery data from “Remedy”( ticket logging system) share it with EMEAI team in a monthly regional meeting
• Analysis resource time management via Remedy logged time sheets. This is to help Project managers and resource managers assign tasks to their teams accordingly.
• Work on budgets (CAPEX and OPEX )budgets for South Africa’s sites reporting to Switzerland
• Part of Global Network Team
• Discuss and agree with senior management KPI targets, report on progress monthly.

Confidential

Senior IT Support Analyst

Responsibilities:

• Worked as part of a proactive team of senior support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to external and internal staff.
• Administration of Linux and Windows Server 2000,2003 in different roles - Mail, File servers, Application servers, Domain Controllers, DHCP and DNS servers.
• Reporting on progress of the various projects being implemented to Service Delivery Manager
• Manage Hotels entire infrastructure ( 4 hotels, Waterfront Centurion, Midrand, Hatfield and Samrand Proteas) i.e. wireless network, Cat5 network, Cisco routers, HP Switches, Cisco switches, ADSL modems
• Fusibility study, plan, and strategies with clients group I.T manager on new hotels infrastructure requirements, configurations and layout.
• Meet General Managers of the separate hotels for a weekly status update.
• Perform monthly preventative maintenance in all 4 sites.
• Enthusiastic and able to interact with departments and personnel at all levels. Knowledge of Networking (such as TCP/IP switches and routers).
• Knowledge of installation, troubleshooting and configuration of PCs and software.
• Ability to work to rigorous deadlines and stay within quoted budgets.
• Mac workstations & laptops and associated admin tools and applications.
• Experience of Blackberry Devices and Blackberry Enterprise Server - BES.
• Good knowledge of standard computer languages.
• Undertaking and completing projects on your own initiative.
• Having a good understanding of virtualisation technologies i.e. VMware Infrastructure.

Technical Team Lead

Confidential

Responsibilities:

• Assign field engineers to various stadiums ( Team of 12)
• Train field engineers on various HP printers ( Installation, support and maintenance)
• Check and sign-off weekly timesheets and submit to project manager
• Weekly meeting with project manager - feet on the floor status update
• Plan installation and de-installation process
• Plan consumables ordering process
• Assist Project manager with daily activities of the project