FICO/REFX Application Consultant Resume Newtown Square, Pennsylvania - Hire IT People

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Newtown Square, Pennsylvania

FICO/REFX Application Consultant

Responsibilities:

Business requirements gathering, Business Blueprinting, Configuration ECC 6.0 to enable REFX business transactions within client current footprint
Financials, Master Data {BE/BU/PR/RU/BP}, service charge settlement, sales based rent, condition types and reporting.
Functional Spec Development, Functional Unit Testing, Integration Testing and Cutover Management into HP Application Lifecycle Management (HPALM); Documentation in Solution Manager using ASAP Methodology and Uperform BPP Recording.

Confidential, Omaha, Nebraska

SAP Functional Analyst

Responsibilities:

Configure CRM/ECC 7.0 and IS-U workflow to enable Utility business transactions (Billing Agent Role) with IC Web Client for Utilities
Configuration for various business process including but not limited to: Move-In/Out, Payments, Financials-Contract Accounting (FI-CA), Meter Reads, Invoice-Billing and Device Management then documented solution in Uperform BPP Recording Tool
Basic enhancement modifications for screen layout/design
Resolved Replication issues between CRM and ISU (back-office); EDI-Electronic Data Interchange with complimentary modules.

Confidential, Plano, Texas

SAP-ESM Project Analyst

Responsibilities:

Functioned within the SCM-FICA/SNC Module; Manage Project Lifecycle-Receives Request for Service from large Scale Business Clients
Initiate Procurement process and manage equipment inventory in MS Project, equipment service requests, installation and logistics thru the supply chain pipeline
Implement Scope of Work (requirements/deliverables, budgets, procurement, demand patterns) for complete project lifecycle using SAP-Project Builder and External Service Management (SCM planning and operations and SNC-customers, suppliers, 3rd party logistic providers). Project Accounting Approval & Closeout (Invoicing and equipment depreciation).

Confidential, Irving, Texas

SAP CRM/IS-U Analyst

Responsibilities:

CRM Super-User supporting Issues Management by resolving User and System generated error requests
Functioned within the SAP CRM/IS-U Module (Utilities: Finance, Workflow, Functional Invoicing/Billing & Meter Reads, Move-In/Out; Payments; EDI-Electronic Data Interchange) and FICA. Implemented Configuration commands to improve system processes and User execution; Root Cause Analysis to develop Process Improvement from identification of repeated User Error Incident types
Contract Creation & Replication, Transactional market activity-ERCOT and Transmission Distribution Service Providers (TDSP).
Resolved IDOC errors and closed out system tickets with complete technical resolution and document resolutions using Uperform BPP Recording.

Confidential, Oklahoma City, Oklahoma

Technical Incident Manager

Responsibilities:

Deliver Gold/Platinum level service agreement support to commercial-enterprise customers that impact customer operations (CritSits-Sev 1,2,3) using ITIL Process Management Procedures, to deliver technical resolutions for system incidents and service requests on a 24x7 basis
Developing technical resolution plan of action for compromised Windows systems
Deliver timely Status Reports to give updates of incident progress and to summarize the cause for revenue down time (RCA-root cause analysis) with recommended work around plan of action (Post Incident Reports (PIR), Business Impact Statements (BIS) and Hot-List Entries) using SalesForce.com;
Manage centralized communication between Sales, Project Managers, Support Engineers, Customers’ IT P.O.C. and third party vendors (EMC/Qualserv/Microsoft).
Business Requirement Gathering to convert technical requirements into deliverable tasks for Project Scope (SAN upgrades and Network Setup)
Developed project schedule using MS Project; Enterprise Resource Planning (ERP) and status reporting to ensure stakeholder management
Responsible for time-tracking and management of external vendor resources in SharePoint document management system.

Confidential, Norman, Oklahoma

Engineering Tech

Responsibilities:

Engineering support for Production & Quality Control; Updated Request for Change documents for Engineering, to approve scope change requirements
Data mining and data transfer into local/global procurement database (Access)
Managed Kit Component Procurement Lifecycle (RFQ, BOM, costing, and pricing schedules, delivery); Qualify and source vendors (part/material qualification)
Manage mainframe manufacturing process while meeting production schedule (time) constraints.