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Fico/refx Application Consultant Resume

Newtown Square, PennsylvaniA


  • FICO
  • REFX
  • IS - Utilities
  • Configuration
  • Business requirements gathering
  • Func Spec Development (Table/Field Level)
  • Func Unit Testing (FUT)
  • Integrated Unit Testing (IUT)
  • UPerform
  • Blueprinting
  • ITIL Issue Management
  • Project Cost and Schedule Control
  • MS Project/ MS SharePoint


Confidential, Newtown Square, Pennsylvania

FICO/REFX Application Consultant


  • Business requirements gathering, Business Blueprinting, Configuration ECC 6.0 to enable REFX business transactions within client current footprint
  • Financials, Master Data {BE/BU/PR/RU/BP}, service charge settlement, sales based rent, condition types and reporting.
  • Functional Spec Development, Functional Unit Testing, Integration Testing and Cutover Management into HP Application Lifecycle Management (HPALM); Documentation in Solution Manager using ASAP Methodology and Uperform BPP Recording.

Confidential, Omaha, Nebraska

SAP Functional Analyst


  • Configure CRM/ECC 7.0 and IS-U workflow to enable Utility business transactions (Billing Agent Role) with IC Web Client for Utilities
  • Configuration for various business process including but not limited to: Move-In/Out, Payments, Financials-Contract Accounting (FI-CA), Meter Reads, Invoice-Billing and Device Management then documented solution in Uperform BPP Recording Tool
  • Basic enhancement modifications for screen layout/design
  • Resolved Replication issues between CRM and ISU (back-office); EDI-Electronic Data Interchange with complimentary modules.

Confidential, Plano, Texas

SAP-ESM Project Analyst


  • Functioned within the SCM-FICA/SNC Module; Manage Project Lifecycle-Receives Request for Service from large Scale Business Clients
  • Initiate Procurement process and manage equipment inventory in MS Project, equipment service requests, installation and logistics thru the supply chain pipeline
  • Implement Scope of Work (requirements/deliverables, budgets, procurement, demand patterns) for complete project lifecycle using SAP-Project Builder and External Service Management (SCM planning and operations and SNC-customers, suppliers, 3rd party logistic providers). Project Accounting Approval & Closeout (Invoicing and equipment depreciation).

Confidential, Irving, Texas

SAP CRM/IS-U Analyst


  • CRM Super-User supporting Issues Management by resolving User and System generated error requests
  • Functioned within the SAP CRM/IS-U Module (Utilities: Finance, Workflow, Functional Invoicing/Billing & Meter Reads, Move-In/Out; Payments; EDI-Electronic Data Interchange) and FICA. Implemented Configuration commands to improve system processes and User execution; Root Cause Analysis to develop Process Improvement from identification of repeated User Error Incident types
  • Contract Creation & Replication, Transactional market activity-ERCOT and Transmission Distribution Service Providers (TDSP).
  • Resolved IDOC errors and closed out system tickets with complete technical resolution and document resolutions using Uperform BPP Recording.

Confidential, Oklahoma City, Oklahoma

Technical Incident Manager


  • Deliver Gold/Platinum level service agreement support to commercial-enterprise customers that impact customer operations (CritSits-Sev 1,2,3) using ITIL Process Management Procedures, to deliver technical resolutions for system incidents and service requests on a 24x7 basis
  • Developing technical resolution plan of action for compromised Windows systems
  • Deliver timely Status Reports to give updates of incident progress and to summarize the cause for revenue down time (RCA-root cause analysis) with recommended work around plan of action (Post Incident Reports (PIR), Business Impact Statements (BIS) and Hot-List Entries) using SalesForce.com;
  • Manage centralized communication between Sales, Project Managers, Support Engineers, Customers’ IT P.O.C. and third party vendors (EMC/Qualserv/Microsoft).
  • Business Requirement Gathering to convert technical requirements into deliverable tasks for Project Scope (SAN upgrades and Network Setup)
  • Developed project schedule using MS Project; Enterprise Resource Planning (ERP) and status reporting to ensure stakeholder management
  • Responsible for time-tracking and management of external vendor resources in SharePoint document management system.

Confidential, Norman, Oklahoma

Engineering Tech


  • Engineering support for Production & Quality Control; Updated Request for Change documents for Engineering, to approve scope change requirements
  • Data mining and data transfer into local/global procurement database (Access)
  • Managed Kit Component Procurement Lifecycle (RFQ, BOM, costing, and pricing schedules, delivery); Qualify and source vendors (part/material qualification)
  • Manage mainframe manufacturing process while meeting production schedule (time) constraints.

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