SUMMARY:

• SAP Cloud for Customer Lead Consultant with around 9 years of overall IT experience, and around 3 years of overall experience in leading end to end implementation for both SAP Sales and Service cloud solutions for various customers
• 2 years of experience as SAP Hybris Commerce Business Analyst.
• Completed four full - life cycle implementations for SAP Hybris Cloud for Customer (C4C).
• Experience scoping and configuring both Sales and Service processes in C4C and making enhancements and extensions using KUT and SDK. Also, developed custom objects in C4C and established extension field link between the new business objects and standard C4C objects.
• Experience integrating Hybris C4C with SAP ERP, SAP Business One and SAP Cloud Platform Portal.
• Maintain end to end vision of business needs from requirements to test for large scale functional or cross-functional programs.
• Successfully led offshore teams, both functional and technical, in realizing the requirements and completing deliverables on time.
• Experience leading business process mapping workshops and conducting requirement gathering workshops.
• Proficient in writing functional specification and technical specification documents, unit and integration test scripts.
• Experience leading business requirement gathering workshops and documenting process flows in Microsoft Visio.
• Experience leading test cycles (Integration and UAT), training business users on C4C application and preparing training documents in collaboration with super users and SMEs.
• Experience with data migration using various templates and Data Work bench for Hybris C4C and administering the application.
• An effective communicator with excellent relationship building & interpersonal skills; strong analytical and problem-solving abilities.
• Excellent communications skills and a team player.
• Experience with SAP Activate methodology for implementing SAP C/4HANA.
• Excellent Communication skills and a team player.

PROFESSIONAL EXPERIENCE:

Confidential

SAP C/4HANA (C4C) Lead Consultant

Responsibilities:

• Involved in requirement gathering, documentation, and leading solution scoping sessions and preparing to-be process documentation.
• Assisted in scoping the solution in C4C for Customer Services processes such as Account and Contact Management, Service Contracts, Service Tickets, Tickets Distribution, Service Level Agreements, Email notifications, etc.
• Performed fine-tuning activities for activity management, opportunity management, service contracts and service tickets.
• Configured integration with OpenAir to replicate time recordings for service tickets.
• Setup users, org. structure, SLAs and Ticket Distribution rules.
• Prepared data templates for migrating accounts, contracts, opportunities, service contracts and service tickets.
• Prepared test scripts and assisted business users during integration testing.
• Provided Admin training to select customer super users.

Confidential

SAP C4C Consultant

Responsibilities:

• Walkthrough standard SAP Sales Cloud and Service Cloud (Ticket Management) capabilities with business process owners and define requirements for sales and service processes.
• Defined scope in Cloud for Customer, configured required processes and used fine-tuning as desired to configure Accounts, Contacts, Leads, Activities, Opportunities, and Sales Quotations.
• Worked with SAP Business One consultant to establish standard integration between SAP Cloud for Customer and SAP Business One to replicate Accounts, Contacts, Products and External Pricing in Sales Quotes in Cloud for Customer from SAP Business One.
• Defined business roles and updates work centers to match the expected business requirements.
• Wrote functional specs for enhancements in Cloud for Customer and integration with SAP Business One.
• Assist business users in testing the applications.
• Involved in data upload and migration to production tenant.

Confidential

SAP C4C Consultant

Responsibilities:

• Requirements definition and solution scoping in SAP Cloud for Customer.
• Configuration and fine-tuning for sales processes.
• User and Business Role Creation.
• Customization of standard fields.
• Creation of custom fields.
• Outlook Integration implementation.
• Creation of Mash-ups, Web services, Google Maps.
• Integration with external systems (legacy ERP).
• Workflow and notifications creation (automated emails / notifications).
• Social Media integration (Facebook/Twitter).
• Migration of Data (Customers/Contacts)

Confidential

SAP Hybris Cloud for Customer Implementation and support

Responsibilities:

• Work with Sales Manager and VP of Operations to understand all the business requirements and prepare business requirement documents.
• Designed the proposed solutions and mocked up screen to show and get approval from customer.
• Prepared functional specification documents for all the enhancements to be done in UI, Dashboards, and Reports.
• Quick adaptation to already ongoing project ready to go live with few knowledge transfer
• Fix of all integration issues from ERP to C4C
• Migration of data through migration templates
• Creation of reports and Dashboards
• Query variant creation in C4C for different business roles
• UI adaptation / different page layouts for business roles.
• Used SDK and KUT for making enhancements and changes as per business requirements.
• Management/tracking of tasks to be done by team.
• Involved in integration and UAT with business users.

Confidential, Renton, WA

SAP Hybris Business Analyst

Responsibilities:

• Designed and implemented SAP Data Hub for Confidential enterprise MDM solution, one of the complex integrations involving 15 million parts and pricing information
• Involved in Development Environment Setup by installing Hybris multichannel suite, configuring build framework and initializing sample data.
• Configured Hybris using Hybris Administration Console, Hybris Management Console (HMC), Hybris Product Cockpit, Hybris CMS Cockpit, Hybris Multi-Channel Cockpits, and Back-Office etc.
• Involved in configuring data hub for replicating customers, contacts and materials from SAP ERP to Hybris Commerce.
• Designed impex to import product and enrichment data.
• Involved in testing third party payment integration like Ayden, Bill trust, and Baynote, Bazaar Voice for product recommendations.
• Implemented B2B Punch-out functionality for accommodating punch-out customers
• Preformed Deployments for Hybris Solution and worked on troubleshooting issues related to Hybris.
• Installed, set up and configured proof of concept migrations of Hybris Commerce 5.1 to Hybris Commerce 6.4 on separate tenants of Hybris Commerce Cloud for clients to evaluate, test and benchmark prior to deployment to development, quality and production tenants to be used by the clients.
• Lead and conducted cross team workshops to gather business requirements and mapping those in SAP.
• Conducted the requirement gathering workshop with the business users and SAP team to finalize the design for OneSAP project
• Conducted the Blue Print workshops with business and other teams to map out the solution for OneSAP eComm team. Identified the Gaps and analyzed those Gaps with business to map out the appropriate solution for those
• Wrote the functional design for the interface logic to fetch the data from SAP and send it to Vendavo
• Identified the standard BAPIs to simulate the pricing and creation of the SAP order from Hybris
• Wrote the custom function module to replicate SAP ECC pricing in Confidential Part page (Hybris)
• Did the baseline configuration for all the pricing procedures and pricing rules for Confidential OneSAP project.
• Conducted the testing workshop for end users to vet baseline configuration for Confidential Part Page
• Provided the end user training to Confidential business users
• Conducted triage meetings for defects logged in SIT cycles

Confidential, Houston, TX

SAP Hybris Business Analyst

Responsibilities:

• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document
• Developed business process models in RUP to document existing and future business processes. Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level
• Worked with Team on managing the Catalog Integration, Order Replication, Consumer Integration, availability check and other module impacting Catalog and Order Management
• Collaboratively designed the next generation of e-Commerce applications using Hybris B2B/B2Cy commerce platform
• Coordinating between business, IT and Portfolio management teams to make sure the business requirements/ system issues are valid from IT perspective and properly communicated to management
• Coordinated JAD (Joint application design) session with system analysts, development team, project manager for application development and Pre-validation specifications. Interfaced with the client as part of the Requirements Engineering team to finalize the project scope
• Coordinated with offshore team for tasks, deliverables and testing of various build objects
• Helped with build and launch of company's B2B/B2C ecommerce website, based on Hybris eCommerce Suite
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Involved in customizing various B2B/B2C backend extensions including integration with credit card processor, tracking tools/Google Analytics, API access, and various frontend dynamic developments
• Enhancing OMNI Channel Retailing experience using Hybris Platform with customer personalization
• Worked in providing production support of various ecommerce components. Modules - browse, search, checkout, promotion and pricing, and product management and content management
• Assisted with user testing of systems, developing and maintaining quality procedures and documentation.
• Assisted with end user training

Confidential

Order Management and SAP Support Analyst

Responsibilities:

• Review Online orders in SAP ERP through va03 and va02 and make updates as needed to fix pricing, customers information or any order related information.
• Review IDocs for customer, material and orders replication between ecommerce portal and SAP ERP.
• Work with business users on new requirements and enhancements, write functional specification documents for changes in portal as well as in SAP and work with developers to get the changes completed.
• Provided over the phone support as well as onsite support.
• Promoted to Level 2 Production Support resolving issues, questions, and requests from end users and managers related to Configuration, Integration, and Training.
• Provided resolution for issues related to day-to-day activities and incomplete sales order (V.02) reporting, including break fix in SD-FI and SD-MM integration.
• Identified needs for Enhancements, submitted change requests, and assisted QA team in performing Unit, Integration and Regression tests against those requests/developments.
• Recommended preventive actions using Validations and Substitutions; coordinated and monitored batch jobs.
• Make configurational changes to SAP ERP for Order Management such as document types, item categories, and various determination procedures.
• Involved in unit, integration and user acceptance testing with business users.
• Managed end users support tickets, troubleshooting for day-to-day activities, escalated the major issues to level 2 production support team.
• Created user training material and provided user training and support.