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It Sap Specialist Resume

Baton Rouge, LA

SUMMARY:

  • I am a certified SAP Material Management - Procurement with SAP ERP 6.0 EHP6 results-oriented administrative professional with a wealth of knowledge and a wide range of experience.
  • I possess a positive attitude, above average organizational skills, and works extremely well with others.
  • In addition to working effectively as a part of a team, I am able to work independently, with minimal to no supervision, to complete the tasks.
  • My communication skills are top-notch, both verbal and written. I am also a fast learner who is hardworking and highly motivated.
  • My technical skills are extensive and include regular use of Microsoft Office (Word, Excel, Outlook, and PowerPoint), SAP GUI, Workforce Performance Builder, Worksoft Certify, Data Structures Concepts Program Languages Digital Data Networks Database System and File Structure Object Oriented Programming Languages Computer Organization and Assembly Language.

TECHNICAL SKILLS:

System Experience: Windows, S/4HANA, Linux, SQL, Java, HPALM, Remedy, and Worksoft Certify.

WORK EXPERIENCE:

Confidential, Baton Rouge, LA

IT SAP Specialist

Responsibilities:

  • SAP SCM Material Management/ Supply Chain
  • Business Process Management/Business Analytics
  • Trained in SAP GUI, S/4HANA, formatted transaction codes, edited demos in WPB
  • Responsible for running queries to display that client’s data
  • Configured, Integrated and Implemented client’s SAP systems
  • Respond to clients telephone calls and emails in a timely manner
  • Attend and host web-based video conferences with clients and extended team members
  • Write codes using ABAP programming language per the client specifications
  • Perform regular tests on the usability of the code created
  • Provided technical support to the project post Go-Live to manage defects in the system

Confidential, Baton Rouge, LA

Sales Consultant

Responsibilities:

  • Described use and operation of merchandise to customers
  • Audit Registers
  • Confident translator with good attitude
  • Worked as a team member to provide the highest level of service to customers
  • Maintained friendly and professional customer interactions
  • Shared product knowledge with customers while making personal recommendations
  • Verified that all merchandising standards were maintained on a daily basis

Confidential, Omaha, NE

Technical Support Agent

Responsibilities:

  • Answer inbound telephone calls, email, and chat inquiries in a timely manner
  • Troubleshoot and handle call escalations to resolve technical issues and or/customer inquiries regarding services, products and complaints
  • Exhibit strong relationship and communication between Confidential and client on account procedures and managing priorities
  • Screen calls in order to direct calls to the proper extension

Confidential, Baton Rouge, LA

Sales Consultant

Responsibilities:

  • Interacted with customers to determine the best vehicle choice for sales
  • Utilized the latest software to complete paperwork for customers
  • Ensured exceptional customer service skills by following up with customers on their vehicle purchases
  • Answered telephones and directed calls to their prospective parties
  • Navigating and using various provided computer programs as selling tools

Confidential

Spending Chain Consultant / Tester

Responsibilities:

  • Work as a functional consultant team member on Spending Chain team
  • Work as a SAP tier III consultant in resolving maintenance tickets
  • Meet Patch release items dates on break/fix items monthly
  • Host meeting with team members daily to consult daily work activities
  • Lead team member in gathering testing data & analytics
  • Gather data in Share Point to transfer it to the testing tool worksoft certify to automate transaction code for SAP and run test to verify information

Confidential

Block Chain Analyst

Responsibilities:

  • Analyzed clients data while also working with clients to test the data for validation, to send to blockchain also speak with development team to help generate data and format data to be consistent with gs1 standards
  • Lead clients with implementing from standard xml and map data to SAP
  • Create documents presentations to show clients on how supply chain process steps. Also improved on client experience and help create an efficient on-boarding process for clients
  • Recorded SAP transactions utilizing the tool Workforce Performance Builder Producer (WPM) to ensure proper training for clients. Prepared test scripts and business process procedures for clients globally to transfer into their systems
  • Created training documentation and provided training on standard and custom SAP transactions and for clients

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