SUMMARY:

• Deliver classroom training and provide deployment/help desk support.
• Analyze, model and re - engineer business processes. Develop business process procedures, assess training needs, and develop training plan and organizational change strategy.
• First-hand experience in multiple SAP implementations
• Expert understanding of adult learning principles, training design methodologies, and organizational change management
• Demonstrated excellence in design of training curriculum, technical writing and editing, creation of training presentations, process documentation, job aids, and materials, use of uPerform, User Productivity Kit (Oracle UPK), MS Office Suite, Visio, and Articulate Presenter/Engage/Quizmaker
• Proven, professional end-user training presentation and facilitation in SAP SD, MM, PP, PM, HR, WM, QM, GTS, APO, and SRM, in large and small classroom, computer lab, one-on-one, virtual, and help line environments
• Exceptional training follow-up and deployment support
• Extensive sales, logistics, procurement, and manufacturing understanding of ECC 6.0 SD, PP, MM, PLM, QM, RLM, and WM modules: order processing/fulfillment, foreign trade, logistics execution, sales, delivery/shipment, production planning, purchasing, resource planning, inventory and warehouse management, and master data management functions
• Proven team player, leader, communicator and facilitator
• Bilingual communication excellence (English/Spanish)

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

SAP Training Lead

• Design, implement, and evaluate training strategy and plan for multi-national roll out of SAP ECC and APO. Integrate training strategy with organizational change and communications
• Lead team of training developers to create work step instructions, instructor-led training presentations, exercises, job aids, and e-learning content
• Train the trainers in adult learning concepts, instructional techniques, and classroom management
• Lead team of trainers to deliver instructor-led training in classroom and virtual settings
• Schedule training events and coordinate training logistics across multiple sites, countries, and in multiple languages
• Implement Datango software and templates to record work step instructions for ISO processes

Confidential, Kansas City, MO

SAP Trainer

• Develop training content for governance and maintenance of SAP Fashion Management System (FMS) master data objects, including article, site, vendor, customer, merchandise category hierarchy, and listings and assortments: uPerform simulations, work instructions, exercise guides and data sheets, PowerPoint classroom presentations and e-learning, data creation and preparation for classroom exercises

Confidential, Chicago IL

SAP Trainer

• Develop training content for SAP Basic Navigation, Master Data, MRP, General Ledger, Asset Management, and Procurement (SRM and ECC): uPerform simulations, work instructions, exercise data sheets, PowerPoint classroom presentations, data creation and preparation for classroom exercises
• Deliver instructor led SAP end user training to agency personnel

Confidential, Milwaukee, WI

SAP Learning Developer

• Develop training content for SAP Material and Production Master Data Management, MRP, and APO Supply Network Planning, SAS Demand Planning, and Infor AS Production Scheduling: uPerform simulations, work instructions, exercise data sheets, PowerPoint classroom presentations, data creation and preparation for classroom exercises, and Articulate Presenter/Engage/Quizmaker e-Learning courses

Confidential, Pittsburg, PA

SAP Instructional Designer and Developer

• Develop training content for SAP Product Lifecycle Management (PLM) on NetWeaver Business Client: uPerform simulations, work instructions, Excel data sheets, PowerPoint classroom presentations, Word quick reference guide; master and transactional data creation and preparation for classroom exercises

Confidential, Pittsburg, PA

SAP Instructional Designer and Developer

• Develop training content for SAP Remote Logistics Management (RLM): uPerform simulations, work instructions, instructor guides, and student guides; Word quick reference guides and participant data sheets, PowerPoint classroom presentations, and Visio business process flow diagrams

Confidential, Parsippany, NJ

SAP Trainer

• Deliver end user training in Vendor Tooling processes within eSAP MM procurement functions (purchase contracts and purchase orders)
• Support train-the-trainer activities, coach trainers in classroom presentation techniques

Confidential, Houston, TX

SAP Training Consultant

• Develop training materials for ECC Production Planning (PP), Quality Management (QM), Materials Management (MM), and APO Demand Planning for global implementation: PowerPoint course content, RWD uPerform work instructions, exercise guides/data sheets, and simulations
• Create training data to facilitate hands-on system classroom exercises and demonstrations
• Deliver train-the-trainer training, and support end user training in Europe

Confidential, Piscataway, NJ

SAP Training Consultant

• Develop RWD uPerform work instructions and simulations for APO Demand Planning

Confidential, Milwaukee, WI

SAP Training Consultant

• Develop and deliver end user training for global Supply Chain Management processes in Inventory/Warehouse Management (IM, WM), Logistics Execution (LE), and Global Trade Services (GTS) in SAP ECC, SRM, and Portal: PowerPoint course content, InfoPak exercise guides and work instructions

Confidential, Oak Brook, IL

SAP Training Consultant

• Develop and deliver SAP train-the-trainer and end user training for Procurement and Sales and Distribution processes in SAP ECC, SRM, and Portal: PowerPoint course content, Word exercise guides and quick reference cards
• Develop reference guides (BPPs) in MM, SRM, and SD functionality