PROFILE:

I have worked in the ICT industry for more than 9 years, spanning a number of environments and roles in the USA, India and Australia. I have been involved in technical consultant roles since 2004 and have delivered a range of SAP CRM/ECC project implementations, system configuration and testing, maintenance and support through practical experience in industries, such as industrial automation, government sectors, building materials, computer software, retail and IT.

KEY SKILLS:

• ABAP, CRM BSP Web UI
• Senior Techno - functional Consultant
• Actions, PPF
• Adobe Interactive Forms
• Enhancements using EEWB & AET
• Badi, BAPI, RFC
• CRM 4-CRM 7.0, EHP1, EHP2, EHP3
• GENIL/BOL Programming
• Sapscript & Smartforms
• ERMS, Mail Forms, Rule Modeler, BRF+
• Data Migration
• Base Customizing
• UI Configurations, 1O Framework
• Performance Tools
• Web Dynpro for ABAP
• Web Services

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Development of assessment framework in CRM for Eligibility & Entitlement determination and Entitlement calculation.
• Development of outbound Web Service for generating letter based on various statuses of Benefits in Social Service Plan.
• Build BRF+ rules for future actions and base configuration for social services
• Creation of new and follow-up Social Service Plan in background.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Client interaction and co-ordination with functional consultants
• Involved in development, enhancement and support

Confidential

Responsibilities:

• Fixed Web UI ICT/UAT issues for sales order, Marketing attribute to BP, changing and creation of pricing conditions
• One object search enhancement for Sales order, Complaints, Contracts and Opportunity

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Client interaction and co-ordination with functional consultants
• Involved in development, enhancement and support

Confidential

Responsibilities:

• Fixed Web UI production issues for sales order, Marketing attribute assignment to BP, changing and creation of pricing conditions

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Client interaction and co-ordination with functional consultants
• Documentation of technical specifications and unit test scripts
• Design and development of SAP CRM solutions
• Involved in development, enhancement and support
• Integration of documents in filenet with claims in CRM, to attach and launch directly from Claims
• Inbound Web services to book, update, reschedule & search CRM appointments
• Import data from ftp server to update appointments for interpreter

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Client interaction and co-ordination with functional consultants
• Documentation of technical specifications and unit test scripts
• Design and development of SAP CRM BSP solutions
• Involved in development, enhancement and support
• Data migration process for Accounts, Contacts, Relationships, IBases & IObjects using custom reports
• Enhanced multiple searches on Web UI such as Account, IObject, Contact, Activity
• Data auto-population for Accounts, Contacts, and some search criteria in Web UI
• Web UI view configuration and role setup

Confidential

Responsibilities:

• Developed and integrated SAP CRM Web Service for reading, reading next, printing, updating In-house Repairs jobs and WFDS via RF gun for defects
• Enhanced Inbox search to be searchable by ECC sold to party and PO number
• Configured Transaction Launcher to launch reports in Web UI
• Implemented Badi for setting plant and storage location in ECC from CRM
• Implemented Badi for Authorization checks for different business roles, populate category 2 for service header
• Implemented Badi for changing the status of demands in WFDS depending on the progress of In-house repair
• Used AET to create custom field for In-house repair and items
• Developed smartforms for Email confirmation, repair report, repair quote, service contract quote and service contract
• Multiple implementation of action Badi for various status of In-house repair and Service contract

Confidential

Responsibilities:

• Enhanced membership search in Web UI to be able to search by E-Mail
• Enhanced POS, to search member by Organization name, pricing based on Target group & site and added Store ID & timestamp
• Developed multiple remote function calls for getting, creating, updating, searching and replacing membership card details of members from POS(Point of Sale)
• Developed maintenance reports to update membership and card status
• Developed and integrated SAP CRM Web Service for creating consumer and web-order via web for three brands
• Created action, service and class to handle bounce E-Mails & creation of Interaction record with defined status
• Configured Transaction Launcher to launch reports in Web UI
• Implemented Badi for adding Email Address in context attribute of ERMS
• Implemented Badi for “Assigned to” and Delete E-mail in Agent inbox to enhance the performance

Confidential

SAP CRM Consultant

Responsibilities:

• Client interaction and coordination with functional consultants/off-shore consultants
• Documentation of technical specifications
• Design and development of SAP CRM solutions
• Involved in development, enhancement and support
• Configured views of Accounts and Contacts, Products, Leads and Opportunities, Marketing, Campaign, Activity and Order Management Work Centre as per the client requirement
• Maintained and developed Business Role specific controlling of Buttons/Edit/Create authorisation
• Used AET(Advance Enhancement Tool) to add new fields in Marketing and Campaigns views
• Used ITS (Internet Transaction Server) to launch GUI transactions to CRM Web UI
• Created and configured all Sales & Marketing Navigation bar profiles, Business Roles, Technical, Layout & functional profiles
• Enhanced Accounts & Contacts search
• Enhanced Leads & Opportunities Overview pages and added and removed some toolbar buttons
• Enhanced Marketing & Campaign hierarchy view and created new Assignment block for attributes

Confidential

Responsibilities:

• Configure views of Accounts & Products, Campaign, Marketing, Activity and Reports Work Centre as per requirement
• Used AET to add new fields in the Marketing & Campaign views
• Used ITS to launch GUI transaction to Web UI
• Created a new Z-component as work center for Sales Admin
• Created and configured Marketing Navigation bar profiles, Business Roles, Technical, Layout & functional profiles
• Used User exit for IC
• Set up the ERMS for Auto Response mail
• Developed custom Pop-up for Activity.

Confidential

Responsibilities:

• Developed custom and a full-fledged component for maintaining priority of engagements, tracking and reporting.
• Replaced and added New Assignment Block in Marketing view
• Developed multiple Pop-ups, custom DDLB tables, Table View, Navigation links and Input helps, navigation from one view to another, one component to other, one pop-up to another and used component usage
• Enhanced multiple standard components based on the client requirements

Confidential

CRM/ABAP/BSP Technical Consultant

Responsibilities:

• Documentation of technical specifications
• Involved in development and enhancement
• Analysed and configured various objects pertaining to Interaction Centre
• Launched GUI transactions (Transaction Launcher) using ITS (Internet Transaction Server) from ECC to CRM IC web client
• Made changes to View Sets and classes based on the client requirement using Component workbench
• Used runtime repository and design time repository to include the custom view set and views
• Changed navigation bar profile, navigation link for navigation from Personalised Area or from Standard Area to view
• Designed both SAP best practice solution and customised solution from these requirements

Confidential

Responsibilities:

• Design and development of SAP CRM/ABAP/BSP solutions
• Client Interaction, Team Management, Coordination with Functional/On-site
• Consultants, Write Tech Specs and Functional Specs and Unit testing
• Involved in the development, enhancement and support
• Implemented CRM 4.0 and then upgrade CRM from 4.0 to CRM 2007
• Configured ERMS, to have better E-Mail communication with customers and shorten the process time by reducing number of clicks.
• Worked on all the enhancements in legacy SAP CRM version to upgrade them using SAP CRM Web UI
• Designed both SAP best practice solution and customized solution from these requirements
• Documented and delivered all technical development for CRM Email/Inbox, CIC
• Documented technical specifications and unit testing
• Enhanced Account Identification view to automatically populate key
• Enhanced Account Identification view to add “Request next Email” Button in Toolbar
• Enhanced Email view to provide the spell checking capability for agents when they reply
• Created Rules for Routing Emails, Auto Acknowledgement, and Auto Prepare in Rule Modeler
• Configured ERMS (Email Response Management System) that covers Inbound & Outbound Email Address and maintained Email Profiles