SAP Certified Solution Consultant Resume

SUMMARY:

An accomplished Functional Consultant specialized in SAP ISU CRM, Hybris C4C, ISU CCS, ISU Billing, ISU Device Management, SAP SD, SAP CRM Service, SAP CRM Sales and SAP CRM Marketing for handling E2E Project. Extensive experience in the full life cycle of the implementation process including requirements definition, Global Blue printing, implementation and testing.
Over 15 + years of experience System Analysis, Design and Development of software solutions for business applications and ERP applications in Hybris C4C, SAP ISU CRM, ISU Customer Care and Service (CCS), ISU Billing, Device Management, SAP CRM Sales, marketing, Service, and functional.
Good experience in the verticals Utilities, Manufacturing, Leasing and Consumers.
Hands on experience in Hybris C4C, SAP ISU data model, ISU CRM, ISU Customer Service, ISU Device Management AMI data flow meter reads, disconnection and re - connection.
Experience handling Contract Management, Move-in/Out, Disconnection and Reconnection.
Experience configuring IC Web configuration for Business and Technical Master data and various business roles.
Experience handling IC Web configuration for Business and Technical Master data.
Experience on Meter-to-Bill & Bill-to-Cash (for call center as well as for e-service).
Hands on experience in CTI IVR integration for customer service and payments.
Extensive experience in process framework in Contract Management.
Experience handling Integration scenarios related to Customer Service, IS-U billing, Device Management and FI-CA.
Experience in Integration between Hybris C4C and CRM On Premise / SAP ERP either using HCI or PI.
Support business data migration & cleansing tasks Provide solutions in the SAP Hybris C4C environment
Strong exposure on SAP Cloud process design, web services and UI's using HTML and Silverlight
Experience handling C4C social engagement using JAM.
Involved in data conversion for implementing SAP IS-U.
Hands on experience in the Middleware for the master and transactional data replication, data exchange, Initial and delta replication, monitoring and administration.
Good experience writing functional specs for ISU integration with third party interfaces.
E-Services (Self Service) functionality Scripts preparation and testing.
Experience handling BW reports design and testing.
Good understanding of the service process related to service opportunities, quotations, orders, confirmations, Contracts and CRM Billing.
Thorough understanding of the concepts ERP (SD)Sales Order/Quotation in CRM & ECC (SD) Integration.
Write functional specification document and interface with end users to test enhancements/modifications and resolve issues.
Defining systems strategy, developing systems requirements, design and prototype, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines.
Experience using HP ALM and HP QC for the Test scripts preparation and execution
Good experience handling the support tools ServiceNow and Remedy.

TECHNICAL KEY COMPETENCIES:

Expert in SAP ISU CRB, ISU CS (Move-in/Out, Disconnection and Reconnection), IS-U Billing, CRM Service (Service order management, complaints, Install base, Interaction center, CRM Web UI), CRM Sales (Opportunity, Quote and Order Management), CRM Marketing (Campaign management, segment builder Lead Management), CRM Contracts & Billing, Web Channel B2B, CRM Analytics, Account management and CRM Middleware. Expertise in system and process integration covering SAP CRM: SAP BI/BPS, EP ERP, SD/LE. Expertise in Solution design and configuration hands on for SAP CRM and UI BSP Enhancements Related Marketing, Sales & Service module. Integration configuration with backend ERP SD/LE, BI/BPS, EP.

PROFESSIONAL EXPERIENCE:

Confidential

SAP Certified Solution Consultant

Responsibilities:

Responsible for the successful design, configuration, testing, delivery and maintenance (full life cycle implementation) of SAP Industry Solutions for Utilities (IS/U) within the Customer Information Systems specifically.
Functional ISU Data model, Design and build support for the CR&B Contract Management, Service orders, Move-in/Move-out, Disconnection and Reconnection functionalities.
Production support of the SAP CRM and SAP ECC system to execute lights on activities, bug fixes, small and medium enhancements.
Translation of Business Requirements related interaction center changes
Direct support of any SAP RICEFW system customizations including knowledge transfer, modification, and maintenance
Deep understanding of CRM processes including Cross Functional Interfaces, Web Interfaces, XI/PI/PO Interfaces, Web Interaction Center (WEBIC) processes, CRM Middleware Queues.
Understanding of SAP CRM in a Utilities environment.

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