Sap - Global Process Improvement Analyst Resume
SUMMARY:
A position where process improvement adds great value to the business in meeting needs and serving the customer. (Six Sigma Black Belt)
SKILLS:
Process Manager, Process Analysis and Improvement Advisor - Six Sigma Methodology, Statistics, SAP, MDM Portal, MDG, Minitab, Excel plus stats, BI (Business Intelligence), SharePoint, Unicenter - Service Desk tool, Citrix, Visio, WebEx, Adobe Professional and Creative Suite, VISIO, Publisher, Dreamweaver, Photo Professional, Proficient using Mac and PC, Microsoft Office Suite.
EXPERIENCE:
Confidential
SAP - Global Process Improvement Analyst
Responsibilities:
- Manage process improvement projects globally
- Process Mapping
- Statistical analysis of samplings
- Analyzing & identifying patterns of errors
- Develop Key Performance Indicators for benchmarking for each region
- Develop and measure process controls
- Change Management Agent
- Dashboard development and reporting
- Develop and implement training materials for process improvements
- Educating and training representatives in navigating SAP
- Troubleshoot and assist in departmental data issues and needs
- Designing job aids to assist other co-workers in understanding concepts
- Communicate globally with Brazil, Latin America, Canada and other countries
- Processing tickets from inception to completion
- Host strategic meetings with Data Stewards, owners and executive leadership
- Coordinating technical efforts
- Present meaningful analytical findings in senior leadership meetings
Confidential
3rd grade teacher and Robotics Coach
Responsibilities:
- Analyze, design, implement curriculum
- Benchmark and measure improvement
- Evaluate and document growth
- Designed and implemented new Robotics program
Confidential
Founder and Coordinator of CLIC
Responsibilities:
- Designing and implementing instruction for large groups of young women
- Organizing & coordinating large events, speakers, agenda items, travel, catering
- Preparation of presentation materials
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