SUMMARY:

• Versatile professional with demonstrated success in ERP systems and project leadership roles, as well as innate talent for information systems / technology management. Adept at business / systems analysis; maintain continuous focus on results, providing superior consulting, engagement, and delivery. Areas of expertise include:
• Well - versed in systems analysis activities including design, data modeling, and testing. Creative, forward-thinking consultant; knowledgeable in system administration best-practices, infrastructure support techniques, and information security and assurance strategies.
• Extensive business and operational management acumen, aligning processes, technology, and personnel with organizational objectives. History of success in process analysis, engineering, and improvement, as well as leveraging Six Sigma methodologies to enhance performance and control costs.
• Deep expertise in project life cycle management, including planning, development, change / risk management, testing / quality assurance, integration, delivery, and post-implementation support. Participated in Confidential, Confidential, and Federal GCSS-ARMY SAP implementations/rollouts. Outstanding communication talents, seamlessly interfacing with customers, technical professionals, and senior management.

STRENGTHS:

Superior trainer with keen ability to convey complex concepts and explain diverse technologies across a variety of skill levels. Maintain exceptional rate of multitasking and productivity. Proficient in use of a broad range of technology; rapidly master requirements of next generation tools and technologies.

EXPERIENCE HIGHLIGHTS:

Confidential

SAP MM-IM/PP/WM Functional Design SME

Responsibilities:

• Inventory Management, Production Execution, and Warehouse Management areas
• Responsible for gathering/analyzing/documenting requirements, architecting a solution, creating functional design documentation, configuration per requirements, testing, end-user training/documentation, managing client expectations, and production support activities in a repetitive manufacturing environment.
• Gathered and analyzed requirements from the client, created the functional design documentation for new projects or enhancements.
• Confirmed with the client that everything they need is included in this documentation and that no requirement was left too ambiguous.
• Passed the functional design documentation on to the off-shore development team and clarified any questions they had.
• Tested each iteration out of development, reported issues to the development team, and re-tested the corrections. When the end-product looked satisfactory from a functional standpoint, invited the client to test, resolved any further issues they had, and then ultimately gained client approval and confirmed the release into production. For more complex projects, coordinated UAT with key end-users at client plants.
• Created job aids and other operational documentation to assist end-users and other support personnel. Conducted training workshops for SAP rollouts and new enhancements as needed.
• Deal with daily issues the client has in the areas of production, inventory management, reports, and warehouse functions. Common trouble areas are cost estimates, back flushing, BOM/material master errors, movement reversals, material batch problems, inventory issues, UPC/labels, custom reports, and handling unit(HU) adjustments. Own and provide primary support for custom SAP transactions in assigned business areas.
• Regularly provide business process recommendations to fix the root cause of on-going issues. Working with the client, seek out opportunities for improving existing business processes.
• Additionally provide on-going development and support for the client’s proprietary production/shipping scanning RFC system that interfaces and scans finished goods into SAP and is also used to move materials around and ultimately shipping them out of the warehouse. The scanning system involves custom applications, application servers, web services, and MS SQL databases. Familiar with Intermec/Zebra hand-held scanners, barcode/label printers and SOTI MobiControl.
• Directly participated in two SAP rollouts for the client, one plant and one distribution center.
• Gained proficiency in using ServiceNow ticketing system.
• Cross-trained on Shipping and Receiving areas.
• On another project, while performing as a Business Process Architect, assisted the client in creating end-to-end process flows in SAP Solution Manager 7.2 for multiple supply chain related business process scenarios.

Confidential, Richmond, Virginia

SAP Functional Support Engineer

Responsibilities:

• Resolved over 1500 escalated incidents/service requests for Army end-users.
• Earned second and third SAP certifications while assigned to this project.
• Gained proficiency in using Remedy ticketing system.
• Completed self-study programs to gain a working knowledge of SAP FI/MM configuration.

Confidential, Maplewood, Minnesota

IT Project Lead - SAP Support

Responsibilities:

• The group responds to level 1 production support requests from end-users in the Confidential LEX, STP, MTD, RTR, HTR, OTC, and MTO business process groups and either resolves the issue or escalates the issue to a level 2/3 support group.
• Other duties included building a knowledge base and creating job aids for the organization, identifying the root cause of the incident, recommending corrective/preventative actions, training end-users and other support personnel, and maintaining SLA goals while assisting in resolving complex incidents and service requests.
• Gained proficiency in using HP Service Manager ticketing system. Continued education through cross-training and knowledge transfer.
• Project resulted in reducing staffing requirements by 60%.

Confidential, Minneapolis, Minnesota

Windows 7 Deployment Consultant

Responsibilities:

• Multiple contract assignments to migrate client PC’s from Windows XP to Windows 7/8 in a corporate environment.
• The migrations involved customer-facing interaction in a HIPAA environment, some end-user training, coordinating around end-user schedules and some troubleshooting to get applications configured and functioning properly.

Confidential, St. Paul, Minnesota

MIS Graduate Student

Related Skills & Technologies: IT & IS Management, IT Infrastructure, Supply Chain Information Systems, Agile, Systems Development Life Cycle (SDLC), Solution Design, Application Development, System Engineering, Prototyping, Business Analysis, Systems Analysis, Process Analysis, Business Process Engineering, Information Assurance, Managing Converged Networks, Enterprise Risk Management, .NET Framework, VB.NET, T-SQL, PowerPoint, Visio, Splunk, SharePoint Server 2007 / 2010, Nessus Vulnerability Scanner, Kali Linux

Responsibilities:

• Developed Identity Management / Access Control solution for State of Minnesota’s Office of Enterprise Technology (OET):
• Analyzed requirements for collection of system access and administration data, including identification of system administrators, business owners, number of users, information repository, and on- / off-boarding processes for complex, interagency enterprise environment.
• Developed solution recommendation in alignment with business and functional requirements, presenting a survey-based data collection model using SharePoint.
• Completed SharePoint survey design, development, testing, and implementation, leveraging best-practice SDLC methodologies to manage phased effort; defined post-survey tools, information management, follow-up, and administration processes.

Confidential, Eden Prairie, Minnesota

SAP Sales Order Project Manager

Related Skills & Technologies: Project Planning, Project Management, Waterfall, Operational Analysis, Systems Analysis, System Configuration, Change Control, Risk Analysis, Supply Chain Management, Regulatory Compliance, ISO Audits, Six Sigma, SAP R/3 Customer Service (CS) / Materials Management (MM) / Plant Maintenance (PM) / Production Planning (PP) / Project System (PS) / Sales and Distribution (SD) / Service Management (SM), SAP WBS Organization, SAP BOM Creation / Maintenance, Microsoft Office, Microsoft Project, Project Reporting

Responsibilities:

• Managed load of up to 40 concurrent projects, representing approximately $7M in annual revenue
• Performed comprehensive project evaluation and estimation, spanning cost, timing, and resource requirements, developing highly accurate budgets and schedules; liaised among sales teams to provide technical consulting and led post-sales customer engagement negotiations.
• Verified early on in the project that customer requirements were met or exceeded by the initial solution proposed by the MTS sales team, recommended and implemented design changes when needed by collaborating with the client and sales/application teams. This additional step reduced or eliminated costly project rework, ensured customer satisfaction and resulted in higher than average project profit margins.
• Consistently exceeded profitability goals through exceptional project cost control strategies and exploiting efficiencies, surpassing goal by 12% average; sustained high rate of on-time project delivery, exceeding company average by 8%.
• Acted as a business analyst on smaller projects.
• Selected for Six Sigma project team, participating in major process and operational improvement initiatives.