SDM, Process Lead Resume

SUMMARY:

SAP certified Techno - Functional OTC consultant with 13 years of Experience includes Upgrades, Implementations, Roll outs, Deployments, Enhancements and Support.
During entire journey I have been working with people from various countries and regions.
Currently working as a Service Delivery Manager for AMS engagement for one of the leading Packaging Industry and having a team of 20(24 X 7 Support model).
Onsite work experience in countries like USA, Singapore, and Sweden.
Current role includes cross modules related delivery.
Expert knowledge in OTC process with the experience in industries like Packaging, Manufacturing, Automation and Control Systems, Automobiles, Paints.
Extensively worked on Sales Pricing with Variant Pricing, Pricing Routines.
Very strong in Order Handling and extensively worked on Third Party, MTO, MTS
Expert in shipping processes which also includes Outbound WM along with Interactions with Transporter using EDI
Extensively worked on Billing documents which also includes Rebate Agreements in both ECC and S/4HANA
Very strong experience in e Invoicing solutions for various countries like Turkey, Kazakhstan, Colombia, Brazil, Italy and Hungary
Strong experience in configuration and enhancements
Very strong experience in EDI Interfaces with SAP.
Good knowledge in modules like MM, WM, PP.
X12 - Format - Transactions 850, 855,856, 810,870.
EDIFACT Format & TRADACOM format - ORDERS, ORDRSP, DESADV, INVOIC
XML - Incoming Orders and Outbound order acknowledgement, Invoice, ASN.
Worked as a Functional consultant for EDI Middleware like Gentran and SAP PI.
Extensively worked on MS CRM - Data Integration
Very Strong experience in SAP technical in all modules in ECC, CRM, SCM, BI-BW

TECHNICAL DETAILS:

SAP Packages: CRM 4.0,CRM 2007, ECC 6.0, ECC 5.0, R/3 4.7, Sol. Manager 4.0 and BW 3.5

Operating System: Windows 2000,Window XP,UNIX

EDI: X12, EDIFACT, TRADACOM, XML, Translators - Gentran, SAP PI

Programming Languages: ABAP, JAVA, C, and C++.

PROJECT DETAILS:

Confidential

SDM, Process Lead

Responsibilities:

Incident and Service Request Management and ensure the on time delivery and resolution
SLA Monitoring, Escalation handling
To conduct Monthly Service meet with all stakeholders
Ensure continuous progress in area of Problem Management, Knowledge Management and CSI.
Global Sign off for the projects and make them in sync with Service Operations
Cross Module expert, Process leas for Process which is most revenue making unit for customer
Ensure 24X7 support activities
To ensure POC in areas of S/4 HANA and Improvements
To focus on upskilling and diversity in team

Confidential

SAP SOL Consultant

Responsibilities:

Active member in Sales - Global Pricing Procedure - Configuration and Deployment
Worked on Shipment Cost Pricing Global Optimization - Configuration and Implementation
Very actively worked on Org Structure Changes due to SLO run by SAP
Worked on GST implementation - Malaysia
Worked on Turkey E invoicing Implementations
SPOC for Copy Control Routines, Pricing Routines, Text Routines.
Handled EDI Implementations for few customers to handle OTC

Confidential

SAP OM EDI POC & FS Reviewer

Responsibilities:

Worked as an EDI Functional Consultant and Global lead for EDI Implementations using various formats like X12, TRADACOM, EDIFACT, and XML.
Created Functional Specifications for the Middleware’s like Gentran, SAP PI.
Worked on Enhancements related to EDI, Listing and Exclusion, Copy Routines and Pricing.
Worked extensively on Output determination for V1, V2, V3 application
B2B - Parallel processing based Sales Pricing update Process for MOSS
Extensively worked Quarterly SD Output release management
Worked extensively on Consignment flow and related reports
Worked on custom cockpits like fast Material creation for any new on boarded customer
Implemented Solution manager report for Conflict Management
Various RICEF object including reports, enhancements, routines

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