SUMMARY

• A dynamic technology and service focused professional with more than 12.5 years of rich experience in SAP BASIS working with customers of varied sizes from multiple geographies in Production Support, Migrations, Upgrades along with managing SAP applications and technology at both operational and strategic levels.
• Possesses broad vendor and stakeholder management skills and has wide experience in managing deliverables in demanding, complex and challenging environments. Has sound experience in working on Onsite - Offshore model.
• Currently leading the efforts for S/4 HANA implementation - hardware sizing, evaluating implementation strategy in terms of Greenfield or Brownfield, cloud or on-premise, integration with non-SAP enterprise applications and middleware.
• Experienced in sizing of SAP HANA systems, technically architecting the SAP HANA landscape, administering HANA Scale out, Scale-up and MDC environments, HA/DR set ups, row-store reorganization, ESS migration, muti-tier system replication set up
• Experienced in handling Production Support, migration (OS/DB, Data Center, Hardware platform) of SAP systems - ECC 6.0/EHP5/EHP6/EHP7, SCM 7.0/EHP2/EHP3, NW04/04s/ 7.30/7.31/7.50.
• Performed SAP System Copies (Homogeneous and Heterogeneous), EHP and SPS updates using SUM tool
• Experienced in Performance Analysis, Monitoring Entire Landscape & Tuning Procedures for an Optimal System Performance, Collecting Statistical Records & Activating Traces. SQL Optimization, Business & Configuration process changes
• Performed installation and set-up of Web dispatcher, FIORI Gateway and Backend systems
• Performed SSO configuration between Portal and other systems using SAPLOGONTICKET, SAML2 configuration with third party IDP (Centrify).
• Experienced in managing CSIPs (Customer Service Improvement Programs) for an improved customer visibility of vendor teams, minimization of unplanned system outages, improved SLA scenarios, reduction in total volume of automated incidents, improved governance on handling of changes (validation, execution and communication), adherence to processes
• Highly motivated person with strong organizational and leadership abilities with flexible and detail oriented attitude. An effective and efficient communicator with excellent interpersonal, reporting and team management skills

TECHNICAL SKILLS

Operating System Platforms: HP-UX, Solaris, Windows 2003/2008/2012

Database Platforms: Oracle 10g,MS SQL, HANA

SAP Products: SAP ECC 6.0, SAP BI (NW 7.0), SAP SCM 7.0/APO, SAP EP, Livecache, Web Dispatcher

Tools: SWPM, SUM

PROFESSIONAL EXPERIENCE

Confidential

SAP Migration Lead

Responsibilities:

• Currently leading efforts for design and strategy for S/4 HANA implementation - hardware sizing, evaluating implementation strategy in terms of Greenfield or Brownfield, cloud or on-premise, interfaced third party systems and middleware.
• Coordinating between various business functions in identifying the affected business processes and the corresponding simplification item catalogs for S/4 HANA migration
• Also, currently working on the design, build and execution of SAP QA, Disaster Recovery environment
• Performed due diligence in analyzing dependencies and business continuity, planning and technically architecting the complete migration of SAP applications involving SAP products ECC, BI, SCM/APO, Portal, NW Gateway, FIORI, Web Dispatcher
• Worked closely with storage, network and OS teams for setting up the eco-system by identifying the Solaris zones and hosts, DNS rules, firewall rules for communication across network zones, deciding access strategy of the mock environment and during various phases of migration and cutovers
• Worked on planning and designing the SAP Enterprise Portal landscape for providing access to external vendors of the customer
• Implemented and Configured SSO from Enterprise Portal to backend systems, SAML2 for Enterprise Portal with third party IDP (Centrify)
• Worked closely with various non-SAP teams in identifying interfaced applications in aligning their migration timelines and integration testing plans
• Mentored team members in preparing high level and detailed project plan, weekly customer reports

Confidential

Technical and Service Delivery

Responsibilities:

• Involved in planning, designing and execution of migration of SAP systems to HANA and subsequently to a roadmap to S/4 HANA implementation
• Performed set up of HANA System replication, execution of manual failover, row store re-organization, start/stop HANA scale out DBs, embedded statistics server migration, revision upgrades
• Performed System copies (Homogeneous and Heterogeneous), Support Pack, Kernel updates
• Installed and updated EHP 7 for SAP ECC 6.0, EHP 3 for SCM 7.0
• Worked on performance analysis of SAP systems, client copies
• Performed installation and configuration of SAP FIORI, Netweaver Gateway, Web Dispatcher
• Established credibility with clients as their trusted advisor, effectively use and improve adherence to processes, facilitating weekly project reviews with client, estimate and plan projects, directly managing one or more projects.
• Ensure consistent delivery of projects, providing backlog and forecast for assigned projects to Program Manager.
• Introduced the publishing of Monthly SAP BASIS Dashboard as part of CSIP thereby leading to an improved visibility of the team and the SLA scenarios.
• Introduced the publishing of Yearly overview presentation of teams highlighting the last year’s focused KRAs of the team, efforts undertaken to achieve them and their results.
• Introduced the maintenance of Skills and Capability matrix in order to identify the upskilling/re-skilling requirements of the team.
• Introduced the practice of seeking customer feedback for the Offshore team thereby leading to an improved trust in the vendor and service provider relationship and awareness of each other’s expectations.
• Built, from scratch, an internal knowledge repository for the project and established the practice of preparing deviation document every time a task is executed.

Confidential

SAP Basis Lead

Responsibilities:

• Migrated the existing SAP landscape from Windows 2003 to Windows 2012 server with increased capabilities using Homogeneous system copy via Oracle backup/restore methods
• Installed the new QAS system
• Tuned the SAP buffers and memory parameters to the optimized level in order so that systems can fetch maximum benefit of the increased capabilities of the new server platform.

Confidential

Lead Consultant

Responsibilities:

• Worked as Lead Consultant for both the clients and first point of contact for receiving client communications/escalations.
• Mentored the team members in new SAP technologies, troubleshooting and delivery excellence
• Responsible for the delivery of RCAs in stipulated timelines
• Responsible for performing monthly trend analysis of incidents and initiate the creation of problem ticket for recurring incidents
• Performed Kernel Upgrades, SP upgrades for ABAP + JAVA Stack, system refreshes
• Performed installation and update of EHP4/5/6.
• Performed installation and setting up SAP Web dispatcher installation and SSL configuration - End to end, termination and re-encryption
• Worked on EWA report recommendations

Confidential

Team Member

Responsibilities:

• Worked on Table space activities using BRTools.
• Worked on Support Pack Upgrades (ABAP+JAVA), Kernel Upgrades.
• Worked on daily health check of servers & administering transports.
• Scheduling, monitoring and administering background jobs in SAP
• Worked on System refresh
• Worked on Web dispatcher installation and setup
• Worked on Heterogeneous/Homogeneous system copies
• Worked on daily health check monitoring of ECC and BI servers.
• Worked on Tablespace activities using BRTools.
• Worked on support pack upgrades, kernel upgrades and OSS notes.
• Worked on Scheduling, monitoring and administering background jobs in SAP
• Worked on System refresh
• Post installation activities, Kernel upgrade & Support pack Upgrade.
• Worked on daily monitoring of the system and applying OSS Notes
• Worked on post installation activities.
• Worked on Client administration and client copies.
• Worked on Kernel upgrade and Support Pack Upgrades.
• Configuring E-Mails from SAP to Microsoft Outlook.