Professional Summary:

• 7 years of extensive experience in SAP DEV, QAS and 24/7 Production Support, maintenances, upgrades, troubleshooting for SAP software products ECC 5.0/6.0, SAP R/3, SAP Netweaver, Solution Manager 7.0/7.1 and various versions including new dimension products (EP 7.0 & PI 7.0/XI 3.0, SCM 7.0, BI 7.0) on Windows 2003/2000, HP-UX B 11.23 ia64, Linux 5.10 platforms with databases such as ORACLE 9i/10g.
• Certified in ITIL V3 foundation and did couple of internal trainings on Incident Management, Change management, Problem Management and SOX Audit.
• Extensive hands on experience on all aspects of SAP Basis Administration Tasks i.e. User Administration, System Refresh, Support Pack upgrades, Client Copy, Kernel Upgrades, Applying Add-on's, Spool Administration, Background jobs, Performance Tuning and applying OSS Notes.
• Hands on experience with J2EE Admin tools i.e. SDM, Visual Admin, Config Tool, and JSPM.
• Performed transports ABAP, XI, and JAVA between the systems.
• Performed SAP ERP 6 - EHP4 (Enhancement Package) upgrade.
• Working Knowledge on transporting the changes across the landscape through NWDI.
• Strong hands on experience in SAP Database Administration aspects such as tablespace management, Table reorganization, Index rebuild, providing access privileges to SAP tables and Creating DBlinks.
• Oracle patching 10.2.5 SBP (SAP Bundle patch) implementation.
• Extensive experience in all administration activities using SAP Tools such as SAPDBA and BR* Tools.
• Performed quarterly SOX audit on DEV, QAS & PRD system and corrected discrepancies found in the test.
• Good knowledge of SAP Security Administration. User Administration, Profile Generator, Monitoring, User Tracing, Troubleshooting.
• Having good working experiences on BMC Remedy tool includes Incident Management, Change management and Problem Management.

SAP Solution Manager Skills:

• Maintenance Optimizer to handle regular system upgrades, maintenance activities.
• Working knowledge on configuration of Change Request Management and Request process flow.
• Setup Early Watch Alerts for weekly system health proactive monitoring.
• Service Desk Configuration and creating support messages in satellite systems connected to Solution Manager.
• Upgraded SAP enhancement package 1 on an existing SAP Solution Manager 7.0 system.

Skill Summary:

• ERP : SAP Netweaver7.0/7.1, ECC5.0, ECC6.0, 4.6C/ 4.7 EE, XI, EP, BI, APO, Solution Manager.
• Operating Systems : HP-UX, Win NT/ 2000/2003,Linux
• Database : Oracle 9i & 10g
• SAP Tools : SAPDBA/BRTOOLS, Espresso, TREX, Wily-Introscopeand DBMGUI.
• SAP GRC AC 5.3 : RAR, CUP, SPM & ERM.
• Third Party tool : BMC Remedy ITSM 4.0 & 7.1, Putty, Citrix

SAP Experience:

Confidential, NJ-US Sep 2011- till date
Role: SAP Basis Consultant
Responsibilities:

• Provided 24/7support for users with Basis & security-related problems and documenting the corrective action taken to resolve.
• Performed System Refresh on R3 systems using the Standard Operating procedure of JNJ.
• Performed maintenance activities like SPAM upgrade, Support packages upgrade, Kernel upgrade and BRTool Upgrade and Applied Add-ons.
• Performed quarterly SOX audit on DEV, QAS & PRD system and corrected discrepancies found in the test.
• Providing emergency user access to end-user to perform activities in PRD system as per approvals.
• Applied Oracle bug-fixes (interim patches).Oracle Patch set Installation and also upgrade from 9i to 10g.
• Transporting the portal content across the landscape.
• SSO configuration between portal and backend systems.
• Exporting and importing designed & configuration objects request across the landscape in SAP XI.
• Creating and maintaining RFC destinations to remote systems.
• Defining and Maintaining background jobs in Espresso Tool.
• Searching OSS notes and applying OSS notes as per instructions or wherever applicable.
• Changing profile parameters as and when required in SAP and setting up operation modes.
• Maintaining Transport System across 3-System Landscape and Handling transports between SAP Systems.

Environments: SAP R/3 4.6C, 4.7 EE, SAP ECC5.0, ECC6.0, XI, EP, BI, SAP Netweaver, oracle9i/10g, Hp-Ux, Linux.

Confidential, MD-US April 2009- June 2011
Role: SAP Basis Consultant
Responsibilities:

• Solved day to day user problems and monitored the SAP Basis Support Queue for any problems reported by users and provide solutions to the problems.
• Upgraded SAP enhancement package 1 on an existing SAP Solution Manager 7.0 system.
• Performed SAP ERP 6 - EHP4 (Enhancement Package) upgrade.
• Source systems maintenance in BI system.
• Opening systems for SAP remote support.
• Client Administration including Client Copies - Local, Client Export and Import.
• Generating Early Watch reports for production systems in solution manager and preparing action plans for alerts.
• Setting-up E-Mail in SOLMAN to send EWA report automatically.
• Live-cache monitoring and starting/stopping of Live-cache through LC10 and DB Manager Tool.
• Applied JAVA patches using JSPM.
• Database administration using BR-Tools. Extending Table Spaces, checking free space and adding new data files.
• Managing the Database related issues DB-links creation, rebuild indexes online.
• Deployed related support packages for SAP GRC AC 5.3 and GRC RTA 5.3 implementation servers.
• Performed security administration such as lock/unlock users, reset passwords, create/delete/copy users, assign authorizations. Created users along with assigning roles, profiles
• Handled request for opening an OSS connection for SAP Remote Support via SAP marketplace.
• Track and report project status on a regular basis including identifying, categorizing and escalating project issues that need management attention which will be discussed on weekly basis in OP'S meeting.
• Used SUIM for analysis of the users, profiles, roles, auth. objects and change documents.
• Searching OSS notes and applying OSS notes as per instructions or wherever applicable (SAP note source code correction).
• Maintaining Transport System across 3-System Landscape and Handling transports between SAP Systems.
• Monitoring performance of SAP Servers for errors, Analyzing SAP traces, logs, ABAP Dumps, Locks and Troubleshooting.

Environments: SAP ECC5.0, 4.6C, 4.7 EE, XI, EP, BI, APO,SAP Net weaver, GRC, WIN 2003 server, oracle9i, Hp-Ux.

Confidential, UK Sep 2007- March 2009
Role: SAP Basis Consultant
Responsibilities:

• Applied SAP Notes using SNOTE, Opened/Closed SAP service connection to SAP for remote consulting.
• Working on Profile Generator (PFCG) and assigned user authorizations and profiles to user ids, setup security for the developers according to business requirements.
• Scheduling and Monitoring Back ground Jobs
• Analyzed and resolved ABAP dumps/Runtime errors of unusual nature by researching through OSS notes.
• Maintaining and monitoring Tablespace and disk utilization and adding datafiles to the Table space using BRTOOLS.
• System Monitoring: Analyzing System Log, Update Monitoring, Alert Monitors, System Traces and Lock Entries
• Applying Support Packages and perform kernel upgrades
• Printers' setup for the SAP R/3 system through SPAD, daily & weekly print queue monitoring and solving end user printer troubleshooting. Performed Client Administration includes Local client copy, Remote Client Copies and Deletion of obsolete clients.
• Assigned instances to operation modes to provide additional dialog or background processing resources.

Environments: SAP ECC5.0, ECC6.0, 4.6C, 4.7 EE, Hp-ux, oracle9i & 10g.

Confidential, UK June 2005 - Aug 2007
Role: SAP Basis Consultant

Responsibilities:

• Maintaining SAP Security. Creating and administering users, defining roles, assigning authorizations and generating Profiles.
• Performed daily monitoring activities.
• Involved in day-to-day activities and also working on issues raised by customers.
• SAP security using profile generator (PFCG) that include roles, profiles and authorizations.
• Use of transaction SU53 to troubleshoot Authorization Profile problems.
• Deletion of obsolete users and clients in the systems.
• Used SUIM for analysis of the users, profiles, roles, auth. objects and change documents.
• Configured client settings and system change options as per the definition of the client strategy document of the project.
• Creation and Maintenance of User Master records and adding the roles, profiles to the user upon request.
• Experience in SAP Security analysis, Roles creations, Authorizations troubleshooting, maintaining security profile parameters.
• Client Export/Import, Deletion, Local Client Copy & Remote Client Copy.
• Importing transport requests across the systems landscape.
• Configured RFC connection between the systems in the landscape.
• Maintained the instance profiles & its parameters using RZ10 in Dev, QAS and PRD systems.
• Analyzed the tablespaces and extending the tablespaces using SAPDBA & Brtools.
• Scheduled and monitored background jobs using transactions SM36 and SM37.
• Problem analysis and troubleshooting with minimal OSS support.
• Defining and maintaining background jobs and Setting Operation modes.
• Printers' setup for the SAP R/3 system through SPAD, daily & weekly print queue monitoring and solving end user printer troubleshooting.
• OSS notes. Checking for all prerequisites and applying the OSS notes

Environment: R/3 4.6, 4.7EE ECC 5.0, Win 2003 server, UNIX, Oracle 9i.

Education:

B.Tech in Electronics & Instrumentation Engineer