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Delivery Program Manager Resume

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Santa Clara, CA

SUMMARY:

  • More than 15 years of SAP project management experience across multiple industry verticals
  • Led several large scale, global SAP system integration projects with 50+ people and $15+ million budgets.
  • SAP R3/ECC/S4 HANA//SRM/CRM/GRC and GTS implementation experience consisting of Full Life Cycle, Template Rollouts, and System
  • Upgrades Integration experience with Salesforce, ARIBA and other 3rd party software package solutions
  • Ability to lead both minor and complex project solutions on time and in budget.
  • Data Migration, Project Cutover and Project Go - Live Planning and Execution Leadership Experience.
  • Hands on functional experience within SAP MM/IM/WM/PP modules.
  • Project Leadership experience supporting vested stakeholders and project team members
  • Change Management (organizational and process) Experience. Well versed in project delivery methodologies such as ASAP, Waterfall, Agile and Activate Experienced with multiple Project support tools

SOFTWARE APPLICATIONS:

  • SAP Solution Manager
  • Clarity
  • HP Quality Center
  • MS Share point
  • JIRA
  • Success Factors
  • SAP Fiori Web Application
  • Concur
  • U Perform
  • IBM Rational portfolio Manager

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Delivery Program Manager

Responsibilities:

  • Responsible for providing project leadership and project delivery oversight for multiple projects under a Single Program Delivery Portfolio.
  • Participated in the RFP response process and project pre-sales activities via System Demo’s and solution presentations with focus on project delivery.
  • Active participant in the overall solution design and costing estimations, and played a key role in the delivery of completed proposals to end clients.
  • Responsible for managing the business partner relationships throughout the entire project lifecycle which allowed for additional revenue to be generated.
  • Ensured full transparency and effective communication at all levels of client leadership teams.
  • Managed the overall project scope and deliverables, and was responsible for any required Change Order to ensure proper project funding was available and in place at both the start and completion of every planned project within the delivery portfolio.
  • Responsible for generating monthly program status reports for the Confidential executive leadership team.
  • Successfully coordinated the design and implementation of an internal PMO structure with major focus on standardization of policies and procedures, along with a Project Management tool kit.

Confidential, Costa Mesa, CA

SAP Project Manager

Responsibilities:

  • Responsible for managing the overall project team and key project stakeholder expectations throughout the entire project.
  • Ensured a transparent project-working environment.
  • Responsible for managing multiple projects including SCM, MES, PM, S4 HANA w/CRM, Fiori mobile app (sales and marketing).
  • Interface Integration management for Salesforce along with Concur, which also included the management of 3rd party vendors.
  • Maintained a running issues log maintained in an implemented project repository structure on share point.
  • Ensured project team integration as a single team, and ensured that nobody on the team was working independently or in a silo.
  • Managed the overall resource planning requirements to ensure a successful project delivery.
  • Managed all project deliverables for the team, which provided a timely, and on schedule.
  • Responsible for managing the project planning activities including the project scope and project definition documentation.
  • Ensured full customer participation across all project phases of the project.
  • Coordinated and facilitated the development sessions of the overall project plan and schedule with the Project team.
  • Facilitated both steering committee meetings and project team meetings on a consistent frequency throughout the project.
  • Implemented a solid change management process including a review and approval steps.
  • Provided leadership of the Cutover planning, end to end mocks, and final cutover into production.

Confidential, Houston, Texas

SAP Project Manager

Responsibilities:

  • Provided functional leadership, and assumed all project management responsibility for a SAP BPC implementation project.
  • Provided direct support to the inventory Transfer and Storage processes in SAP for Sales and Service materials supporting Deep Water, Surface and WAS drilling product lines.
  • Communicated project status accurately to project team, Stakeholders, and the executive leadership team.
  • Provided Change Management support along with end user training and adoption execution.
  • Developed strong working relationships with client and internal project team members in a very short time, which led to a trusting relationship for the duration of the project.
  • Managed both functional and technical consultants assigned to the project.
  • Generated all required project documentation; project plans, design documents, test plans, etc. and set up a functioning Share Point site in which all documentation was stored and archived during the project.
  • Helped Plan and facilitate the requirements gathering sessions to drive the mapping of requirements to client’s features, and ensured a solid gap analysis and gap resolution processes were followed to ensure gap closure.

Confidential, Sacramento, California

SAP Project Manager

Responsibilities:

  • Successfully managed multiple projects on an existing SAP platform that aligned directly with the Confidential corporate initiatives.
  • The managed projects included Revenue Recognition, Sales Force Integration, and customer billing solutions.
  • Responsible for the overall project coordination, status reporting and successful delivery of the defined project deliverables.
  • Duties included assembling project plans and project team assignments, budget tracking, scheduling and facilitation of the quality review sessions.
  • Responsible for providing weekly status reports to the PMO leadership team and monthly steering committee project updates to the executive leadership team.
  • Customer experience and satisfaction was a key corporate initiative and closely monitored by the executive leadership team.
  • The majority of the projects assigned to my portfolio mainly consisted of customer invoicing, on-line billing, and payment processing projects.
  • Most of the projects required interfacing solutions to and from SAP in which I managed successfully.

Confidential, Tempe, Arizona

SAP Project Manager

Responsibilities:

  • Reporting directly to the SAP PMO Director at Confidential .
  • Successfully managed multiple projects on an existing SAP platform that aligned directly with Confidential corporate initiatives.
  • The projects ranged from the implementation of new interfaces, enhancements to existing interfaces, and Merger and Acquisition solutions, as well as the implementation of Service Now, which is a Help Desk Ticketing Software.
  • Responsible for overall coordination, status reporting and stability of project oriented work efforts.
  • Duties included assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, budget tracking, scheduling and facilitation of quality review sessions and escalating all issues appropriately.
  • Vendor management responsibility was also included within the projects in which the alignment of project team schedules was required.
  • Responsible for providing weekly status reports to the PMO leadership team and monthly steering committee project updates to the executive leadership team.
  • Established an excellent working relationship with the internal work stream managers/stakeholders from the business.
  • Customer experience and satisfaction was a key corporate initiative and closely monitored by the executive leadership team.
  • The projects directly managed and assigned to my teams continuously received extremely high satisfaction rating marks.
  • Provided a solid user adoption plan for the overall organization as a part of Organization Change Management functions.

Confidential, Santa Ana. California

SAP Project Manager

Responsibilities:

  • Overall project manager responsible for the successful implementation of the SAP Business All-in-One for Manufacturing.
  • The functional scope consisted of SAP SCM (SD, MM, APO, WM, TM and FICO).
  • Overall and day-to-day management of the Project Scope, Project Initiation plans, communication plans, and project schedule.
  • Provided weekly Project Status reports to all key stakeholders, and facilitated project steering committee meetings.
  • Managed the over-all project budget, develop forecasts, and report the status to upper management.
  • Responsible for the project communications concerning the business change management activities.
  • Ensured business executive buy in to the All in solution and the SAP Best Practices to ensure a clear escalation path to deflect additional scope requirements outside of the solution templates.
  • This ensured a timely completion of each project phase deliverables to date.
  • Manage the overall project budget and drove any budget changes thru a solid change management process when required.
  • Coordination and Setup of the pre project activities with the end client, Initiation and delivery of the project kick off to the entire project team and executive staff members.
  • Scheduled and tracked all of the Play Back Session deliverables for the team members.
  • Provided the entire Project phase close out deliverables and report outs to the management steering committee.

Confidential, Torrance, California

SAP Project Manager

Responsibilities:

  • Overall project manager responsible for the successful implementation of SAP All in One solution for Consumer Products.
  • The overall scope of SCM included the following SAP modules and produtcts (SD, MM, APO, WM, TM, FICO, HR) and Variant Configuration using a Super BOM solution.
  • Responsible for the construction and management of the overall project documentation consisting of the business requirements, Project Scope, Project Initiation, communication plans, and project schedule.
  • Provided weekly Project Status reports to all key stakeholders, and facilitated project steering committee meetings.
  • Managed the over-all project budget, develop forecasts, and report the status to upper management.
  • Drove the project deliverables ensuring a timely and successful delivery of key project milestones.
  • Facilitated high-level management workshops to determine the overall project timeline, and produced an aligned project plan.
  • Responsibility for the organizational change management activities as well as ensuring and effective training strategy and training plan were developed.
  • Negotiation activities to obtain project resources to align with project schedule.
  • Responsible for the project communications concerning the business change management activities.
  • Developed and obtained each project phase sign off documentation. Provided hands-on experience driving leadership buy-in, expedited decisions, and facilitation of innovative ideas, benefits realization, and change management.

Confidential, Midland, Texas

SAP Project Manager

Responsibilities:

  • Successfully managed the implementation of an SAP SCM instance utilizing the best practices within the Energy sector using preconfigured solution template w/HCM (ESS and MSS).
  • Provided leadership support to the project team from the Gap Analysis workshop sessions thru go-live, these activities also included testing and end user training coordination activities.
  • Responsible for the overall organizational structure of the project team, by developing detailed resource plans and procedures.
  • Responsible for developing the overall project schedule and detailed project plan for all phases of the project.
  • Responsible for the alignment of all SAP project initiatives and adhered to the Confidential USA corporate standards while ensuring compliance within the NRC federal regulatory commission office.
  • Provided single point of contact for all Issues, Risks, and Obstacles to the leadership team ensuring an accelerated resolution path and to mitigate these items.
  • Provided project team guidance relative to the software lifecycle methodologies ensuring all project artifacts resided, maintained, and existed in the documentation repository at the end of each phase of the project.
  • Lead both the project business and technical teams thru the cutover planning and execution activities.

Confidential, Memphis, TN/Salt Lake City UT

SAP Project Manager

Responsibilities:

  • Implementation of SAP ERP 6.0 using CPG solution template that included CRM for Promotions and Rebates.
  • Provided leadership support to the project team members through the Gap Analysis workshop sessions in which a summarized process integration document containing the identified gaps, issues, and risks to the project stakeholders.
  • Implemented the overall organizational structure of the project using best-known methods and templates consisting of; project management plans and procedures, overall project schedule and detailed project plan, project reporting, and project resourcing plans.
  • Other key deliverables supported were testing and training strategic plans.
  • Provided escalation of Issues, Risks, and Obstacles to the leadership to enable accelerated resolution as to not disrupt the project schedule and defined deliverables.
  • Provided project team guidance relative to the testing methodology supporting unit testing, integration testing, and user acceptance testing ensuring customer expectations were being delivered.
  • Provided knowledge transfer/training sessions specific to the overall utilization of the Program, Tools, Method and Approach.
  • Managed the team thru the go-live cutover activities and provided on-site management support on Day 1 of the implementation.

Confidential, San Francisco, CA

SAP Project Manager

Responsibilities:

  • Project communication plans, and overall project schedule into an overall integrated program MS project plan.
  • Provide Weekly Project Status reports to all key stakeholders, and facilitate project steering committee meetings.
  • Facilitated and participated on the project change control board ( Confidential ).
  • Responsible for project financials (forecast model, time entry & expense reconciliation, and service entry bookings within SAP and Clarity.
  • Responsible for the management of the project documentation repository by ensuring on time updates by the track leads.
  • Accountable for the overall maintenance of the project risks and issues database ensuring status updates completions by the identified deliverable benchmarks.
  • Coordinate and facilitate project team meetings, project status meetings and Stakeholder Steering Committee meetings.

Confidential, Dallas, Texas

SAP Project Manager

Responsibilities:

  • Overall project management for a new installation of SAP instance supporting a global mergers and acquisitions project.
  • Responsible for the successful implementation of SAP consisting of SD, MM, PP, WM, IM, HR and FICO modules, along with Variant Configuration using Super BOM solutions
  • Responsible for the construction and management of the overall project documentation consisting of the business requirements, Project Scope, Project Initiation, communication plans, and project schedule.
  • Provide Weekly Project Status reports to all key stakeholders, and facilitate project steering committee meetings.
  • Manage the over-all project budget, develop forecasts, and report the status to upper management.
  • Drive the project team members to ensure a timely delivery of key project milestones.
  • Facilitated high-level management workshops to determine the overall High Level project timelines.
  • Responsible and managed the organizational change management activities.
  • Negotiation activities to obtain project resources to align with project schedule.
  • Responsible for the project communications concerning the business change management activities.
  • Developed the project phase sign off approach and implemented the project phase Go/ No Go strategy for all functional and technical areas of the project.

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