SUMMARY:

An ERP Instructional Design Consultant with an MBA in International Business and fifteen years’ experience creating blended training solutions for multinational enterprise software implementations.

COMPUTER SKILLS:

ERP Applications: Oracle Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Collections, Sales Quoting, Business Intelligence, HCM (Human Capital Management), Purchasing, Manufacturing, Inventory, Quality, Production Scheduling, Agile, CC&B (Oracle Utilities Customer Care and Billing), SAP S/4 HANA BAR, S2P, Core Finance. SAP ECC SD, VC, REM, PS, SM, FICO, CRM, Business Explorer (BI/BW).

PeopleSoft: PSERM.

Intelisys: iProcurement Enterprise Purchasing, iProcurement Administration, Bid & Quote Administration, iSupplier Portal.

Livelink: Collaboration and Workflow.

Meta4: Nomina (HR Payroll) & Knowledge Management.

Amdocs: DMaaS (Document Management) & ODO (Service Fulfillment Order Orchestration).

Rapid Training Development: User Performance Kit (UPK), Enable Now/Workforce Performance Builder, uPerform, InfoPak, Epilogue Author

ELearning Development: Captivate, Articulate, Lectora, Flash, iAuthor, Camtasia Studio

Web Development: HTML, DreamWeaver MX, PHP, CSS, XML

Web Platforms: Wordpress, Buddypress SRM

Database: MySQL

Graphic Design: Photoshop, Fireworks, Image Ready, Mell Localization Studio, Snag - it

LMS and Distance Learning: Centra, WebEx, SumTotal

Office Applications: Microsoft Office Suite (Word, Excel, PowerPoint), FrameMaker, Visio. SharePoint.

EMPLOYMENT HISTORY:

Confidential, King of Prussia, PA

SAP LATAM Training Manager

Responsibilities:

• Managed Brazilian Portuguese and Spanish documentation and training translation process.
• Coordinated TTT (train the trainer) and EUT (end user training) planning, scheduling and facilitation
• SAP Success Factors LMS administrator: Assigned LATAM end user curriculum, recorded learning, and generated reports in Plateau (SAP Success Factors Learning LMS).
• Assisted with change management presentations and role mapping activities during Organizational Transformation seminar at Confidential, Buenos Aires, Argentina.

Confidential, Atlanta, GA

SAP Documentation & Training Consultant

Responsibilities:

• Developed business process flows, training curriculum and Enable Now simulations & eBooks for Confidential ’s SAP S/4 Hana implementation.
• Created L4 Visio business process diagrams for Core Finance, Billing Reimbursements (BAR), and Source to Pay (S2P)
• Collaborated with Subject Matter Experts (SMEs) and functional leads to develop business process flows and end - user training curriculum.
• Used rapid content development tools (Enable Now) to develop eBooks and simulations.

Confidential, Philadelphia, PA

SAP Enable Now Consultant

Responsibilities:

• Received SAP Enable Now certification training from SAP Enable Now trainers.
• Created eBooks for Provisioning Overview and Installation & Testing Overview courses.
• Developed training outlines for Salesforce.com process and procedures.
• Developed eBooks and simulations for DMaaS (Document Management) & ODO (Service Fulfillment Order Orchestration).
• Completed course designs for Design Engineering and Workforce Scheduling.

Confidential, Orlando, FL

Oracle Training Consultant

Responsibilities:

• Created UPK Styles and Standards Guide for the UPK team.
• Defined UPK development strategy for the OUC ( Confidential ) training department.
• Converted and maintained PeopleSoft Enterprise Risk Management (PSERM) training materials.
• Used Articulate Storyline to build overview and assessments.
• Developed UPK simulations for CC&B Overview and Navigation courses.
• Completed UPK topics for the following CC&B modules: Premise & Service Points, Meters & Items, Fieldwork, Billing, Payments, Cashiering, Stop/Start, Credit & Collections, and Adjustments.

Confidential, Charlotte, NC

Oracle Training Consultant

Responsibilities:

• Developed UPK training solutions and courseware for Confidential ’s Oracle R12 E-Business Suite global implementation.
• Developed and updated UPK content for Oracle Procurement modules.
• Developed end user training manuals, PowerPoint presentations and instructor guides for TTT (Train-the-Trainer) programs.
• Created delta training solutions for JD Edwards Enterprise One users.
• Created a UPK Developer’s Guide and trained employees and summer interns on UPK fundamentals.
• Developed a UPK Best Practices Guide to establish standards for updating existing content.

Confidential, Winston-Salem, NC

Oracle R12 Training Manager

Responsibilities:

• Developed training solutions for Oracle R12 implementation using Epilogue Author rapid training development tool.
• Performed training needs analysis: estimated end-user needs, defined curriculum, and delivered training prototypes to Confidential Oracle Project Management.
• Hired and managed team of 5 training developers.
• Used Epilogue Author rapid training development tool to develop simulations and job aids for iProcurement, iExpense, and Company Store Ordering.
• Developed classroom training materials for Oracle Basic Navigation, Chart of Accounts, General Ledger, and Accounts Payable.

Confidential, Mansfield, MA

Oracle UPK Training Manager

Responsibilities:

• Designed and managed UPK offshore development project.
• Performed training needs analysis to define role-based training curriculum for Agile implementation.
• Developed UPK training materials and trained Confidential SMEs on UPK development tools.
• Developed UPK Topic Outline Templates and a UPK Styles and Standards Guide for US based SMEs and Indian offshore development team.

Confidential, Charlotte, NC

Oracle Training Developer

Responsibilities:

• Developed UPK training solutions for Confidential Oracle R12 implementation, administered Knowledge Center content, and provided post go-live support.
• Designed and developed UPK simulations and job aids for Oracle Business Intelligence: Navigating Catalogs and Dashboards, Creating and Formatting Analyses, Building Dashboards.
• Developed and maintained UPK simulations and job aids for (HCM) Human Capital Management, Quality, Inventory, Receivables, and Manufacturing modules.
• Administered UPK Knowledge Center LMS content.
• Trained Allvac staff on UPK developer tools and Knowledge Center administration.
• Provided post go-live on-site support.

Confidential

Oracle Training Specialist

Responsibilities:

• Performed training needs analysis to identify gaps in existing training program.
• Developed UPK simulations for Oracle EBS Inventory & Quality, PS (Production Scheduling), and Siebel CRM (Customer Relationship Management) applications.
• Developed basic navigation UPKs and training courseware.
• Created eLearning business process courses using Adobe Articulate.

Confidential, Aliso Viejo, CA

Oracle Training Developer

Responsibilities:

• Defined UPK standards for the UPK development team…
• Repaired and updated existing UPK topics which were off-shored for phase 1.
• Developed new UPKs for Accounting, Expense Reporting, Purchasing, and Time Reporting.
• Developed classroom demos and participant activities for ILT (Instructor Led Training).
• Developed a full day Oracle Basic Navigation instructor led training course.
• Delivered Oracle training to global end-users in Cork, Ireland.

Confidential, Austin, TX

Oracle Instructional Design Consultant

Responsibilities:

• Designed and developed eLearning, simulations, and ILT curriculum for Latin American implementation of USP (Unified Sales Platform) sales order entry system.
• Created process flows and narratives for business process readiness efforts using Visio.
• Developed use case scenarios for the business readiness team.
• Delivered instructional design methodology workshops to new Confidential consultants.

Confidential, Miami, FL

Global SAP Training Manager

Responsibilities:

• Performed training needs analysis to determine super-user and end-user training requirements.
• Designed and developed SAP Basic Navigation eLearning and ILT courses.
• Facilitated SAP ECC GL, FA (Fixed Assets), Closing, BI (Business Intelligence), AP (Accounts Payable) end user courses in Europe and the US.

Confidential, Atlanta, GA

SAP Training and Documentation Manager

Responsibilities:

• Developed course curriculum for SAP ECC PTP (Procure to Pay), RTR (Record to Report), and OTC (Order to Cash) courses.
• Developed BPPs (Business Process & Procedures) documents using uPerform for FICO (Finance and Controlling), SD (Sales and Distribution), and BI.
• Developed WBT (Web Based Training) and ILT training for SAP CRM and FICO courses using uPerform rapid training development tools.

Confidential, Atlanta, GA

Oracle eLearning Instructional Designer

Responsibilities:

• Performed learning needs & audience analysis for Oracle Financials R12 implementation.
• Developed Oracle GL ILT courseware using Oracle Tutor documentation tool.
• Created Oracle simulations and documentation using UPK.
• Developed Chart of Accounts, Inquiry & Reporting, and Month-End WBT story-boards.
• Presented Oracle General Ledger training to Manheim home office accounting teams.
• Developed course overview and quizzes using Articulate.
• Established performance metrics to evaluate training effectiveness.
• Developed Captivate eLearning courses for Month End, Chart of Accounts, and Inquiry and Reporting.

Confidential

Oracle Global Training Manager

Responsibilities:

• Performed instructional analysis of European end-user audience and defined learning needs.
• Defined corporate training methodology and developed ILT and WBT templates.
• Managed Oracle training environment.
• Implemented certification testing initiative for European Oracle end-users.
• Created Oracle simulations using OnDemand (UPK).
• Developed ILT manuals for Oracle AP, GL, AR (Accounts Receivable), and FA modules.
• Trained Monster accounting teams in Oracle Navigation, AP, GL, FA, and AR Collections.

Confidential, Atlanta, GA

SAP Change and Learning Consultant

Responsibilities:

• Created and edited BPPs using InfoPak.
• Created enterprise-wide functional business process flows using Visio.
• Designed and developed ILT courseware for SAP PS, SM, SD, FICO, REM and BI modules.
• Created staging data and managed the SAP training environment.
• Delivered SAP Confidential and pilot training in Arizona and Rocky Mountain regions.

Confidential, New York, NY

Change and Learning Manager

Responsibilities:

• Developed business process maps and change management documentation.
• Created role based functional overviews for job reassignments.
• Managed the development of ILT courses for new hires.

Confidential, Aneheim, CA

SAP Trainer

Responsibilities:

• Trained and supported Confidential ’ end-users on custom SAP CRM solutions.
• Completed training and passed certification exam in SAP CRM.
• Delivered sales force automation training to national pharmaceutical representatives at Forest Lab’s annual sales meeting.

Confidential, Pittsburg, PA

Oracle Training Consultant

Responsibilities:

• Developed and delivered Oracle 11i training.
• Designed and developed Oracle Sales Quoting courseware and delivered training in eight cities.
• Created self-paced courseware for Oracle AR Collections, AP, and GL.
• Implemented certification testing and evaluated learning effectiveness.
• Created Oracle Sales Quoting Centra WBT courses for future new-hire training.

Confidential, New York, NY

Training Consultant

Responsibilities:

• Designed, developed, and delivered Mtrade 3 training (Livelink-based content management, workflow, and collaboration software) to support US national roll-out.
• Designed and developed MTrade Leader's Guide.
• Conducted Confidential workshop to 10 trainers.
• Trained and provided floor support for over 100 end users of MTrade3 in eight US locations.