Manager - Sap Operstions & Support Resume
SUMMARY:
- Strong Leadership, leading 5 track leads and 29 team members onsite and offshore
- Experience within life sciences and Sarbanes Oxley/ISO 9000 regulated environments.
- Extensive SAP HANA/BW and Business Intelligence experience in multiple implementations and production support roles.
- Strong project management experience, Gantt Chart, PERT/CPM and Scrum/Agile Methodologies
- Advanced project risk management skills utilizing qualitative and quantitative risk assessment techniques, project crashing and fast tracking. Probabilities & Impact and Decision trees
- Excellent analytical and problem solving, written, verbal communication and presentation skills.
- Superior business analytics and quantitative analysis techniques, including Linear and Multiple Regression Analysis, Pearson Correlation, ANOVA, Testing Hypothesis and linear programming.
- Understanding of Big Data emerging technologies, Blockchain, Data Science, Machine Learning, Data Analytics Data Governance, and Data Democratization.
TECHNICAL SKILLS:
Enterprise Resource Planning: SAP ECC6.0, R3 (PP, MM, SD, FI/CO, HR)
Data Warehousing: ETL
SAP BW 2.X, 3.X, BI 7.X, BW/4HANA: SAP SLT, SAP Data Service (BODS)
Reporting: Business Explorer Browser/Analyzer, BOBI 4.0, 4.1, Cognos 10.
Project Management: Microsoft Project /Clarity Work Bench/Smartsheet/Asana
Software Testing Modeling: QTP 8.0, Mercury 9.0, Panaya, Oracle SQL Developer, VISIO
Object Oriented Analysis: UML, Rational Rose, MS VISIO
Database Management Methodologies: SAP BW/HANA,SAP HANA 1.0 SP12, Oracle SQL, Microsoft SQL ASAP, LSA, LSA++, Waterfall, Agile (Scrum/ KANBAN), Advanced Excel Data Analysis, SPSS, Minitab, Python.
WORK HISTORY:
Confidential
Manager - SAP OPERSTIONS & SUPPORT
Responsibilities:
- Overseeing the delivery of Application Managed Service (AMS) in support of the SAP application.
- Lead a team of 29 members, 5 Onsite track leads and 24 offshore professionals within one of the top 5 biggest databases in the world.
- Run the support operation in the SAP BW, HANA, BOBI Reporting, BODS and Confidential DataStage / Infosphere.
- Review and manage the creation and investigation of Root Cause Analysis and Problem Management cases.
- Manage and articulate high priority bridge calls to troubleshoot severe and high priority incidents with track leads, BASIS, Network and LINUX administrators.
- Conduct and lead daily operations’ meeting with onsite/ offshore members and weekly management reporting meetings with key executives.
- Achieved significant reduction of high priority incidents and user service requests.
- Acted as a data steward in Data Governance teams and helped clients in forming data governance/Data quality teams (data custodians and data stewards).
- Participate in month-end, quarter-end, and year-end closing and ensure the quality and availability of the data.
- Prepare and review project plans to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project.
- Plan and prepare the initial Work break down structure and project schedule.
- Direct and coordinate activities of project personnel to ensure that project progress is on schedule and within prescribed budget.
- Review status reports prepared by project personnel and modify schedules or plans as needed.
- Prepares project reports for management, client, or others.
- Confer with project personnel to provide technical advice and to resolve problems
- Interact with stakeholders and project’s owner to identify, approve and release of user stories/backlogs.
- Decide and prioritize the approved sprints.
- Conduct daily scrum meeting with onsite/offshore teams to identify setbacks and mitigate the risk.
- Monitor the progress of the project with burn down chart and identify burn down velocity.
- Project the project completion date and compare it with the completion target date.
- Report progress to the client’s management and obtain required approvals.
- Lead change management meeting and prepared change requests for Change Advisory Boards meeting.
- Lead Risk and Issues meeting, to identify and prioritize risk.
Confidential
Team Lead - SAP BW/ HANA ANALYTICS
Responsibilities:
- Strong team lead experience, leading 12 team members onsite and offshore.
- Conducted workshops and brain storming sessions to gather user requirements and translate it into technical specifications.
- Worked with project personnel, product owners to identify products backlog.
- Conducted brain storming sessions and workshops to identify and the approved sprints.
- Create the work break down structure and project schedule.
- Analyzed and documented relevant business processes, worked with the team to create blueprints for HANA implementation. Carried out interviews with customers to define requirements.
- Engaged in all relevant change management activities, where needed.
- Facilitated large-group projects’ related brainstorming sessions, organized and ran conference room meetings.
- Defined, documented and reviewed functional requirements.
- Led the detailed design and configuration phase and conducted gap analysis.
- Managed training classes, including train-the trainer, one-on-one or classroom style training.
- Reviewed end user documentation, training materials, curriculum and schedule
Confidential
Senior Consultant / SAP HANA/BW
Responsibilities:
- Provided engagement management and selected appropriate methodologies.
- Worked with systems’ analysts, developers and cross-functional project team members to accomplish development activities that include logical and physical data models, technical contents of reports, proposals and solution implementations leveraging BI design principles, reports/dashboards design, development, testing and deployment.
- Assisted in proposal development and acted as a liaison/business process expert to assure successful implementation.
- Created solution roadmap, addressed short and long-term organizational needs.
- Managed training classes, including train-the trainer, one-on-one or classrooms.
- Reviewed design documents, functional and technical specification, provided direction to analysts and developers.
- Designed data models; defined required HANA Views, virtual models and necessary objects for the implementation.
- Worked hands-on in developing and customizing objects to leverage BI solutions and resolve integration issues.
- Created and maintained schemas and relational tables in HANA database.
- Examined data in source systems for inconsistencies, reviewed transformation logic and proposed corrective alternatives.
- Interviewed client’s users and supplied requirements’ specifications, blue prints and system design specifications.
- Updated design history files and drafted training manuals.
- Remotely managed resources in USA, Canada and Overseas.
Confidential
Sr. BI Architect, SAP PRACTICE
Responsibilities:
- Evaluated SAP BW architecture and provided feedback to the implementation team to facilitate the integration of Cognos 8 with SAP BW and ensured optimum performance.
- Evaluated variety of DataSources and advised on model tuning to ensure compatibility and leveraging SAP BW models.
- Contributed to system performance tuning and advised on solutions that reduced processing time by 95% on 60% of the reports.
- Worked with BASIS and Security teams to insure proper migration between environments. Supported new upgrades and software patching.
- Worked with internal and external team members and guided implementation and solution design.
- Modified and created new MultiProviders to match report requirements by including new InfoProviders.
- Enhanced InfoCubes based on user requirements.
- Evaluated and modified BEx queries to utilize proper design for overall successful implementation and advised the modelers and developers of solutions for arising problems.
- Researched implementation setbacks including analysis of user requirements and provided feedback to implementation teams to achieve feasible solutions.
- Worked with the implementation teams and supported building and testing variety of Cognos Frame Work Manager’s models, Cognos reports and dashboards
Confidential
Sr. SAP BW ANALYST/DEVELOPER
Responsibilities:
- Worked extensively in Data modeling, Extraction, Reporting, Process Chains, Monitored and scheduled data loads.
- Created structures, formulas in BEx reports and extensively used Cal KF and RKF in info-provider level to improve COPA Cube and Net Sales report performance.
- Teamed up with R/3 developers to create Star Schema and data model for field sales force master data and constructed BEx report to provide sales data by Sales Rep., Product Line and Sold-to Party.
- Developed a Forecast Accuracy report using MAPE (Mean Average Percentage Error) formula by comparing monthly forecasted data with actual sales on a three-month basis.
- Designed data model and report for Manufacturing Strategy Accuracy project to meet the customer requirements by extracting data from custom defined tables in R/3.
- Remotely monitored process chains to ensure successful data loads and fix load errors.
- Documented URS/SRS/SDS and DHF on the vault Lotus Notes database.
- Extracted data from SD, MM, and PP modules of SAP R/3 and from flat files into SAP BW using Generic Extraction, LIS structures, COPA and LO data extraction techniques.
- Worked with BASIS team to ensure proper transports between environments and maintained routine deletion of PSA data in Development and Sandbox environments
- Used inclusion/exclusion to filter on single value and range of characteristics.
- Created a custom Revenue report to be used as a revenue monitor for the construction of the SEM management cockpit and dashboard. Built a Reconciliation Report that compared sales data with GL entries.
- Monitored, loaded and used BW statistics cubes to obtain necessary data for troubleshooting.
- Built COPA Model with additional Cubes to separate legacy data from R/3 data.
- Built a multi-provider to enable more logical partitioning.
- Enhanced COPA MultiProviders by adding new time characteristics for specific change management.
- Configured and delivered InfoCubes and ODS’s reporting objects for business end-users.
- Activated Business Content and enhanced InfoCubes with delivered / custom InfoObjects.
- Improved InfoProviders performance through aggregates and MultiProviders.
- Created Transfer/Update Rules, Formulas and routines to translate business processes into end reporting objects.
- Extracted data from SD, MM, and PP modules of SAP R/3 and from flat files into SAP BW using Generic Extraction, LIS structures, COPA and LO data extraction techniques.
- Extensively used BEx analyzer, created queries with variables, exceptions, conditions and used RRI feature to jump between the queries to analyze the data
