SUMMARY:

• 12+ plus years of Industry experience in which recent 9+ Years worked as a Business Analyst & Quality Analyst Lead for various industry domains including Workday and SAP SuccessFactors Lead HR/HCM Consultant.
• HCM professional experience and proven track record in, implementing, and improving business processes at various levels. Involved human resource strategic planning, Workday HRIS implementation and production support activities.
• Extensive experience of SAP Success Factors modules like Talent Management, Employee Central, Workforce Analytics, Performance, Succession.
• Experienced in gathering Customer Business requirements and blueprinting, also recording the business process in Success Factors derived workbook configuration sheet.
• Strong understanding of SuccessFactors Admin and Employee Central which includes Foundation Objects, Succession and Corporate data models, Picklist management, Reporting Events, Workflows/Business Processes.
• Led the Business Analyst & Quality Assurance activities for a portfolio of HR applications, Human Capital Management, Benefits Administration Outsourcing and Talent
• Possess good Process knowledge of complete ESS/MSS functionality.
• Possess an excellent understanding of Human Resource Business Processes comprising of the life cycle of an employee, Core HR, Talent Management, Time Management, Recruitment, Compensation, Benefits, Hiring and Employee Maintenance & Development.
• Experience in Workday Global implementation projects including US, Canada, Europe, EMEA, APAC, LATAM other countries.
• Hands on experience in configuring business processes for Talent and Performance, Core HR, Compensation, Transfer, etc.
• Maintenance and creation of Workday Supervisory Organizations, Locations, Positions, Cost centers, Cost Center hierarchies and custom organizations.
• Experience on different staffing models and defining hiring restrictions in Job, Position and Headcount management.
• Experience in creating Job Profiles, Job Families and Job Family groups and mapping to eligibility rules.
• Capabilities in managing multiple projects, efforts and client relationships for several projects. Articulate, with excellent business, analytical and interpersonal skills with a successful track record interfacing with Senior Leaders and Executives.

TECHNICAL SKILLS:

Operating Systems: Windows 10, UNIX

RDBMS/Databases & Utilities: MS Access, SQL, Oracle, Excel

SDLC Methodologies: Rational Unified Process, Waterfall MethodologyAgile

Testing Tools: Test Director, Rational ClearQuest, Functional Tester, QTP, Confidential OPTIM, QuickBase, ALM

Packages: MS Office, MS Project

Languages: C/C++, Visual Basic, SQL, PL/SQL

Business Modeling Tools: Rational Rose, MS Visio, UML, Requisite Pro

Application & Domain Knowledge: HRMS/HRIS, Human Capital Management, Absence Management, Compensation, Talent Acquisition/Management, Performance & Goal Management, Merit, Succession Planning

PROFESSIONAL EXPERIENCE:

Confidential

HRIT - Lead HCM & SAP-SuccessFactors Consultant

Responsibilities:

• SAP SuccessFactors consultant with experience in Employee Central, Foundation objects, Performance Management, Goal Management, Learning and Succession modules.
• Expertise includes Foundational Objects, MDF, Workflows, Picklist management, Role Based Security Permissions, data models and Adhoc Reports in Employee Central.
• Configure the custom security permissions to serve the client needs
• Worked on data migration to Import employee data & Foundational data.
• Worked on employee profile to integrate with other modules like PM/GM, Succession etc.
• Analyzes system usage and learning data to make optimization recommendations, such as opportunities for process, configuration, and improvements, to leaders and business partners. Partners with stakeholders to implement recommendations
• Experienced in configuring the SuccessFactors systems according to new or changing business requirements.
• Developed and implemented LMS standard operation procedures to ensure efficient publishing of high-quality, including online, materials, videos, etc
• Work with business clients to provide, assess and implement recommendations for improved system functionality.
• Managed the LMS enhancement release process including testing, migration to production, reporting and supporting administrators and end users with .
• Experience in HR business processes like 360 Multi-Rater, Recruiting, Compensation, Performance etc.
• Created deliverables including the preparation of requirements documentation for business processes, functional requirements, documentation of reports, interfaces, and enhancements.
• Communicate effectively with business users to finalize functional requirements, perform system configuration, prepare functional documentation, etc.
• Configuration of foundation and MDF foundation objects like Location, Geo Zone, Legal Entity, Division and Department.
• Worked on SuccessFactors configuration workbooks for SF modules like Employee Central, Performance, Goals and Succession.
• Worked on Country Specific Corporate Data Model changes. Also worked on Country specific Job Information Data Model based on business requirement.
• Used Import and Export option for picklists, generic objects upload and download.
• Responsible for configuring RBP permissions creating Security Groups and assigning groups to Roles, Managing Permission for Users.
• Setting up standard event transactions with workflow support - Hire, Rehire, Terminate, Absence, Terminate, Transfer, Promotion, Probation, Job Change, Data Change, Job Reclassification, Pay Rate Change, Position Change, Return to Work.
• Designing templates for performance and goal management with approved workflows, creating route map and associating them with performance templates
• Conversant with SAP SuccessFactors quarterly release management updates.

Confidential, NJ

Workday Consultant

Responsibilities:

• Participated in walkthroughs with Subject matter experts and business stake holders to understand the work flow of requirements under development.
• Interacted with Key Business Owners and Stakeholders for gathering Business Requirements, Functional Requirements, support and integrate Workday HCM technology solutions into their business environments.
• Conducting kickoff meetings with stakeholders, plan and execute design discussions, Setup business process steps, such as Action, Approval, Approval Chain and Checklist, and how they work and integrate with security groups.
• Expert in setting up Workday Security for Clients by creating security groups, assignable roles, setting up business process security policies, domain security policies.
• Configure the Workday delivered and custom security to serve the client needs
• Created Supervisory Organizations, Matrix Organizations, Cost Centers, Location and its hierarchies. Configured and Tested Business Process and notifications in core HR: Hire, Job Change, Termination, Create Positions, Requisitions, Termination, & Contract Contingent.
• Set up the recruiting work flow which involves steps like assessment, background check, employment agreement, interview offer, ready to hire, check, review and screening.
• Configured and Tested Business Process and notifications in core HR: Hire, Job Change, Termination, Create Positions, Requisitions, Termination, & Contract Contingent.
• Involved in full cycle of Workday Implementation from the discovery phase to Project planning, Designing, Developing and Implementing interfaces.
• Train and provide support to both HR professionals and business users.
• Support upgrades, enhancements, testing, validation and overall system performance. I work closely with HR staff, business partners and technical teams to gather requirements, design and implement solutions, conduct testing, and work with stakeholders to ensure successful release and adoption.
• Created and enhanced existing reports and worked with standard and Custom Reports, assigning security to reports primary and related business objects, migrating reports from implementation tenant to production tenant.
• Thorough understanding of calculated fields and efficiently using calculated fields in custom reports to enhance report performance.
• Involved in data flow diagrams for all Workday Business Processes/Sub-processes like Hire, Job Change, Promote, Transfer, Terminate, Compensation changes, Employee Self Service process, Manager Self-service processes, etc.
• Responsible for documenting detailed global design documents for all in-scope Business Processes.
• Developed Global Test Cases & Global Templates for Country Test Approach & Kickoff Decks.
• Drafted test scenarios and involved in testing business processes for Talent and Performance, Compensation, hire, termination, Point to Point integrations and other integrations End to End testing.
• Led Workday HCM Testing which includes System, Integration and End to End Testing, Parallel Acceptance Testing, UAT.
• Managed Issue Log and Risk Log by prioritizing items and assessed potential impact, ensured workarounds were in place in order to achieve Project Goals.
• Created the applicants and Hiring applicants into supervisory Organizations.
• Worked with Simple and Advanced Reports, defining columns, business objects, fields, columns heading overriding, multiple sorting techniques, and sorting by secondary objects.
• Created Advanced Reports and attached to the dashboards in Workday.
• Responsible for conducting weekly meetings with stakeholders and production group in order to meet milestones and highlight areas of concern.

Confidential, NJ

Lead Business System Analyst

Responsibilities:

• Gathering and Analyzing requirements: Analyze existing system to meet minimum company standards and define functional and systems requirements.
• Understanding of Requirements and specification document and converting them into test scenarios.
• Preparation, design & review of test cases, test plan, test matrix, defect and bug reports.
• Created Archive request and access definition using Optim and EAS Web tool.
• Created Optim directories, Db Alias using different databases like Oracle, Sql Server and Sybase.
• Extracted data subset from production database for testing environment.
• Staged legacy application data and archived from the staging database and source data bases.
• Worked with Optim support team ( Confidential ) to resolve the archive data access issues with BLOB, NText, Nvarchar, XML, Row id and Image data types.
• Creation of tables, views, materialized views and staging of data in these objects using SQL loader in cases where Optim isn’t able to archive directly from the source databases.
• Creating Requirement Traceability Matrix (for test completion, test coverage, strategy tracking reports) using Quality Center.
• Track, review, analyze and compare bugs using a Defect Tracking Database and ensure that all Software Change Requests are tested complied with QA processes.
• Getting daily updates from onshore/client and sharing the status to the leadership for their information.
• Extensive experience using data sub setting and masking techniques and developing solutions using Confidential Optim.
• Encrypt or Mask sensitive data without losing the relationship according to the audit and legal requirements.
• Tuning of the SQL queries in cases of performance issues.
• Extensively worked in Manual Testing Performed different types of Testing like Black Box, Smoke, Integration, System, Compatibility, UAT, Ad-Hoc, and Regression testing.
• Involved in end to end Project documentation since inception to end, starting from BRD, TSD, Solution Design Document, UAT Document, Production deployment document.

Confidential, Jersey City, NJ

Test Lead

• Quality Assurance activities for Credit Risk Reporting.
• Analyzed the Functional requirements using Scenarios & DDD(Detailed Design Document)
• Team Member of Functional Testing of each track in OFSAAI required for OBIEE (Adhoc Reporting).
• Created Requirement Traceability Matrix (for test completion, test coverage, strategy tracking reports) HP ALM.
• Developed QA documentation including test plans, test cases and Facilitated Automated testing plans for OFSAAI Staging.
• Prepared Test Cases for application. Developed test scripts for Data driven testing using parameterization in QTP by using Excel sheet for test data and Database Queries based on the functionality. Worked on QTP hybrid framework, identifying the functional areas and created different functions to make the scripts reusable in Quick Test Professional (QTP).
• Worked on QTP, identifying the functional areas and created different functions to make the scripts reusable in Quick Test Professional (QTP).
• Prepared Project documentation like: Design Documents, Test case uploading in QC, UAT document and other deployment documents.
• Developed automated test scripts using QTP to perform Functional and Regression testing.
• Performed Manual Testing Team for execution of test cases in HP (ALM).
• Performing User Interface Testing including Reports and Dash Boards in OBIEE (Adhoc Reporting).
• Authored & Executed SQL queries to validate that actual test results match with expected results (Source to Target Validation Check).
• Working closely with the Business Analysts, Systems Analysts, Developers, and DBAs to solve the issues identified during the testing process.
• Tracking, Reporting, Coordinating with the developers for defect resolution.

Easy Soft Legal Software, NJ

Sr. Quality Assurance

• Performed Legal Record Management responsibilities.
• Performed quality assurance activities for a portfolio of Legal Software applications.
• Part of stakeholder Analysis to arrive at the scope of testing the applications (inclusions and exclusions) and provide detailed documentation to the Business stake holders.
• Created Test Strategy, Test Plan documents based on Analysis of design documents and requirements
• Participated in designing archive solution and accessibility of retired legal records for reporting and audit purposes.
• Developed Optim definitions to archive meta-data, application tables and linked documents repository from legacy application.
• Configured Optim Connect data sources and exposed archived data collection through ODBC and Oracle Gateway.
• Performed compliance and validation tests between source and archived data, created and executed test plans and scripts as a part of application retirement.
• Production migrations and Implementation Support.
• Lead Test execution, Metrics Reporting, Vendor interaction & Coordination, troubleshooting of issues with the Development team.
• Facilitated User Acceptance Testing.
• Reporting of the results to the management in effective & timely manner

HDFC Bank, India

Sr. Business Analyst

• Sr. Business Analyst role for the bank’s In house Software Development Team, which includes Pre and Post Development activities in the entire SDLC.
• Understood requirement from respective Business Guidelines user and carrying out functional requirement analysis.
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams and quality assurance teams in understanding the requirements.
• Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including developers, QA and management to identify critical requirements.
• Developed user acceptance test plan and test case scenarios to guide a select group of key end users in testing the user interface and functionality of application.
• Coordination amongst different vertical heads to understand the objective of the requirements.
• Liaising with development team and end users during above activities.
• Responsible for Audit compliance and Maintaining Reports on Retail Operations with complete Documentation.
• Worked as a Critical Reporting Channel to the Senior Manager by monitoring Service Levels in real time and at regular intervals based on predetermined metrics.
• Business Generation through CASA, TD, Insurance for accomplishing revenue goal.
• Proficiently strategize the enduring business directions of the cluster to ensure utmost profitability in line via organizational objectives.

ABN AMRO Bank, India

Officer Retail Services

• Managing customer centric banking operations & ensuring customer satisfaction by achieving service delivery quality norms.
• Vault Custodian: Maintaining of cash balance within the prescribed limit, maintaining sufficient fresh and issuable cash for branches.
• Withdrawal and Deposit of High Value Cash from Reserve Bank of India (RBI), meeting all cash requirements of the Bank.
• Preparation and generation of Daily MIS based on individual machines, daily reports and registers.
• Effective relationship Management with significant clients to ascertain rendering of quality service and achieving customer delight for business retention/enhancement.
• Attending to investors/ clients (individuals) concerns & complaints & undertaking steps for effectively resolving them. Coordinate with various departments in the bank.
• Ensuring compliance to all operational guidelines, KYC norms etc in accordance with Banking Rules, Regulations & Procedures.