SUMMARY:

• A certified, passionate & resourceful SAP SCM professional with excellent analytical skills, cultivated through problem and solution domains modeling and analysis.
• Enjoy new learning opportunities as a vehicle for on - going professional development and readiness for increased responsibilities.
• Honed excellent communication abilities, and a genuine enthusiasm to listen to and collaborate with others ( bilingual - English & French ).
• Experience soliciting and documenting detail business and system requirements, with an awareness for solution scalability and domain best practice .
• With an eye for business process optimization opportunities, have had considerable impact in new projects shortly after joining the team.
• Over 10 years in IT, having worked as a Business/ System Analyst
• Has dedicated over 7 years to SAP project work and SAP knowledge acquisition
• Experienced in SAP MM, SD, Retail, CRM & SuccessFactors process analysis, blueprint, configuration and user/ hypercare support - SAP ECC 6.0 & S/4HANA
• Worked on a Greenfield Implementation - SAP IS Retail
• SAP Certified - Procurement (Materials Management) Associate - ECC 6.0
• SAP Certified - Business Process Integration (TERP10) Associate - ECC 6.0
• Knowledge of Accelerated SAP (ASAP) Project Implementation methodology
• Over 9 years working as a Business Analyst performing end-to-end functions
• Experience creating functional specifications for RICEFW requirements
• Solid experience translating business needs into system requirements while achieving process optimization goals
• Proficient in the use of requirements modeling tools like UML, MS Visio
• Experienced in Data Migration processes (including LSMW)
• Experienced UAT planner and manager (Test plans, Test Scripts & Requirements matrix)
• Experienced in the creation and delivery of training materials to end-users
• Very proficient in authoring Implementation and Test strategy documents
• Proven relationship building skills across all organizational levels. Able to demystify technical information for the non-technical stakeholders, and experience working with developers
• Got personal commendation from the Minister of Alberta Enterprise & Advance Education for a job well-done on the Alberta Innovates Transition Project

WORK EXPERIENCE:

SAP Consultant Business Analyst

Confidential

Responsibilities:

• Managed UAT testing for ARUN and provided support for the same
• Tested distribution channels’ (supply chain) operational functionality
• Created test scripts for ARUN UAT testing
• Routinely created data/ order for test scenarios for varying contracts, Sales Order (SO), Purchase Orders (PO), STOs, article categories and customer types
• Tested ARUN release strategies and facilitated required updates to meet new requirements
• Routinely troubleshot ARUN issues and either resolved or escalated them
• Coordinated and tested application bugs fixes for ARUN
• Troubleshoot SO and PO issues, and coordinated bug fixes and/ or required master data changes
• Clarified business process knowledge gaps in the implemented applications within the Merchandise Distribution business group
• Where applicable, coordinated the collaboration of other departments to facilitate the execution of more complex supply chain testing
• Coordinated with project manager on enhancing application testing and support strategy
• Coordinated the transition of application functionality from development to steady state

Social Entrepreneur

Confidential

Responsibilities:

• Conducted market research to validate the economic viability of the business initiative
• Researched and developed a framework for improving the sub-Saharan public service workforce
• Regularly evaluating information technology offerings that may optimize the business initiative outcomes for the stakeholders
• Conducted stakeholder analysis to develop a collaboration strategy
• Held meetings with key central government officers to solicit my business initiative buy-in
• Conducted interviews with high ranking public servants to identify opportunities for improving the public service engagement outcomes
• Conducted interviews with potential users of the proposed service to identify possible challenges for adoption of the proposed service
• Conducted a survey to identify the availability of organizational artifacts necessary for benchmarking current state and monitoring future improvements
• Developed pilot project plans and go-live strategy and activities
• Managing stakeholder relationships
• Tracking project budget and activities
• Actively networking with business and user communities
• Developed and executed branding strategy for the business initiative
• Developed a business case and fundraising strategy

SAP Business System Analyst

Confidential

Responsibilities:

• Participated in the requirements gathering workshops for PMGM and EC
• Functioned as the in-house PMGM Subject Matter Expert (SME)
• Participated in system configuration demo and validation workshops for PMGM and EC
• Created Job Aids for CSRs depicting the new process procedures in SuccessFactors
• Performed data load for test data on the PMGM test server
• Monitored and fix and/ or reported configuration issues on the PMGM test environment
• Participated in System Reporting workshop
• Participated in System and UAT testing for the PMGM module
• Participated in UAT testing for EC and LMS modules
• Perform LSMW data loads in preparation for SuccessFactors go-live

System User Support (SAP S/4HANA)

Confidential

Responsibilities:

• Provided system user support for HCM On-Premise and SuccessFactors
• Provided support for post go-live SuccessFactors PMGM, including management of quarterly release updates
• Coordinated with PMGM SMEs to discuss quarterly updates impacts on system functionality
• Managed(SME) user requirements and configuration for Confidential
• Monitored and managed system integration interfaces for operational data
• Performance system data monitoring and investigation to ensure operational integrity
• Coordinated with third party remote support group to fix known system issues, and test solutions
• Followed up with vendor (SAP SuccessFactors) for outstanding system tickets
• Created new and updated existing Business Process Procedure documents, a tool for the CSRs
• Performed data cleansing and data loads using LSMW
• Participated in system and UAT testing for Fiori
• Represented the HR Department in Business Focus discussions within the Bank
• Perform system communication templates updates as requested by CSRs

SAP Business Analyst

Confidential

Responsibilities:

• Held consultations with Merchandising and Operations managers to document end-to-end current-state business processes, pain-points and process improvement opportunities
• Documented regulation related areas of the Organization’s procurement and sales processes
• Modelled and documented a comprehensive current-state document for Confidential end-to-end Retail business processes as a prep for the blueprinting phase later to be led by our Integration Partner
• As the in-house Business Analyst, collaborated in Integration Partner led blueprint workshops for the Merchandising & Operations business areas
• Often Confidential ’s rep in validating Integration Partner proposed solutions for business relevance and SAP best practice
• Routinely captured, communicated and monitored project related action items, issues & risks, gaps and decisions on outstanding business questions
• Worked with consulting functional analysts to develop functional and technical specification for all project gaps approved for implementation
• Where applicable, coordinated the clarification and completion of open action items
• Gathered Master Data and Organization objects related data from the legacy system, and coordinated the cleansing & enrichment activities prior to their eventual migration into the IS Retail system - Winshuttle identified as the migration tool
• Collaborated with consulting MDM analyst to develop and finalize the data migration templates for Vendor, Customers, Articles, Merchandise Categories, Merchandise Hierarchy, Assortment Modules, Pricing lists, Sites and a few others
• Tasked with guiding the functional SMEs in the data templates completion activities
• Worked with master data custodians to clean and enrich master data records for migration to SAP
• Coordinated blueprint documentation sign-off of for related business domains
• Held pre-project implementation consultations with the Human Resources (HR) department Senior VP to discuss and document the Organization vision for the Project
• Organized workshops to capture current-state practices by managers who regularly perform HR functions as part of their duties
• Documented pain-points in the hiring and management of employee productivity at Confidential
• Gathered current-state requirements for the payroll and employee benefit business area
• Modelled and analyzed wave 1 current-state HR business processes in order to facilitate an appreciation of Confidential HR operations for our Integration Partners (consultants)
• Gathered employee and organization data required for the SuccessFactors implementation, and worked with key users to cleanse and enhance the data for migration to SAP SuccessFactors
• Coordinated with functional consultants to articulate the future state of the HR Department
• Assisted the business in the completion of the implementation Workbooks (EC, Onboarding & Recruitment)

SAP Business Analyst Consultant

Confidential

Responsibilities:

• Held consultations with Material Management Branch (MMB) end-users to identify pain-points that thwarted the envisioned SAP system usage
• Created a document detailing the causes and effect of low SAP MM system usage within the Branch, and the opportunities to reverse the undesired trend
• Developed the identified opportunities into a body of recommendations that formed the bases for 3 project initiatives - Purchasing Optimization, Data Integrity & MRP
• Collaborated with PM to author an approved business case (a kind of Roadmap to achieve a fully matured MM environment) for 3 business initiatives to improve the MMB end-user experience
• Drafted the Data Cleansing strategy and the follow-up mass data-load strategy as an artifact of the developed Roadmap
• Researched and recommended Winshuttle Transaction as an appropriate tool for mass data-load for transactional data
• Authored a strategy for Material Master clean-up in Purchasing
• Followed up with functional SMEs for on-going document validation and/or clarification
• Created Business Process Definition (BPD) documents to articulate the envisioned process changes
• Identified solution requirements gaps for RICEFW evaluation and coordinated with development team to plan customized solutions delivery
• Facilitated workshops involving process owners and their customers for comprehensive problem definition and analysis
• Authored solutions recommendations preceded by proof of concept
• Authored the Business Requirement Document (BRD/Blueprint) for the project
• Created Business Process Definition (BPD) documents for the enhanced Sales Order and Billing processes
• Prototyped the future-state billing document and collaborated with the FI Functional Analyst, SME and ABAP developer to develop, test and implement the solution
• Created a detail functional spec for the enhanced Interface between SAP SD and Beanstream, the Third-Party online Sales Order solution, in order to meet a compliance requirement on the BRD
• Created the functional spec for the new Order Confirmation (Pick/Pack slip) that complemented the enhanced billing/statement solution
• Created detailed functional specification from the business requirements document
• Coordinated with development team (ABAP) in the development of other related customized solutions resulting from RICEFW (including translating business requirements for developers)
• Facilitated requirements review sessions to ensure completeness and traceability
• Coordinated and managed UAT (User Acceptance Testing) activities with the Business Areas
• As custodian of the Action Items list and later the Problem log, I coordinated and influenced the completion of project tasks and the resolution of outstanding UAT issues
• Drafted the Implementation & Test strategies and plans documents
• Collaborated with the end-users to create UAT scenarios and Test Scripts
• Coordinated with external vendors in the testing and deployment of interface solutions in the overall solution
• Created Procedures & Process artifacts including end-users training manuals using uPerform
• Facilitated Lessons Learned sessions and authored the Lessons Learned document
• Facilitated blueprinting workshops and followed up with key business process owners for further clarification
• Modeled re-engineered business processes for 17 Grants Management programs within the Community Investment department
• Worked with business areas to design Interactive Adobe forms for online application processing
• Developed Business Process Definition (BPD) documents and process flow diagrams using Visio, in order to cultivate business process standardization
• Coordinated with development team in the development of customized solutions resulting from RICEFW
• Wrote a position paper recommending a change of Methodology for the CRM Enhancement Project
• Wrote a position paper recommending an ERP SAP solution over alternate solutions for the remaining sprints of the project
• Created Functional Specifications for the required data enhancements and Reports
• Facilitated requirements review sessions to ensure completeness and traceability
• Drafted Test & Implementation Strategies and Plans
• Collaborated with business to developed Roles based scenarios and Test Scripts for UAT
• Engaged in extensive Unit Testing with user roles and authorizations
• Managed UAT activities and supported solution deployment activities
• Liaised with lead functional analyst and BASIS team to ensure readiness of UAT environment
• Created end-users training manuals using uPerform
• Coordinated and delivered different end-user levels training
• Provided post-Go-Live support to business users for in warranty functionality
• Created the RFP to outsource phase 2 of the CRM Enhancement Project
• Took a sabbatical to pursue graduate studies abroad, London, United Kingdom

Business Analyst

Confidential

Responsibilities:

• Gathered, modeled and analyzed requirements for several projects - using Use-cases & UML tools
• Responsible for documenting, deploying & communicating post-implementation business rules and workflows for CRM system
• Championed the data cleansing and migration tasks for the CRM project
• Assisted in the development and delivery of CRM users training materials and UAT test scripts
• Instrumental in the development of test script for CRM system in UAT
• Coordinated the deployment of CRM customizations in testing and production environments
• Provided post-implementation CRM system administration and user support functions
• Performed impact analysis for the CRM workflows implementation (a before and after gauge)
• Managed inquiries from external working-committee members for Alberta Innovates project
• Prepared and communicated meeting minutes for 4 working-committees and a steering-committee simultaneously. Gathered application migration requirements to the new environment
• Worked with the different committees to produce a framework (As-Is and a To-Be diagram) of the envisioned departments transition
• Created a matrix for transitioned personnel and their associated systems resources access requirements in the new environment
• Using Benchmarking techniques, designed a prototype of the eBrochure that captured the Province Branding concept.
• Coordinated with external media designers to create the branding images stock and internal web designers to implement the requirements
• Tested the eBrochure to validate website for ease of use and brochure usage options to cover varied demographics and technologies
• Performed Quality Assurance functions for enterprise applications
• Provided efforts estimates for outstanding workload to facilitate project activities planning
• Participated in daily scrums to report on completed tasks, planned tasks and if any opportunities and/or challenges encountered