SUMMARY:

• A highly motivated SAP Basis Administrator with excellent communication and interpersonal skills, and technical expertise. Solid analytical thinking, problem solving, and troubleshooting skills. Have risen to challenge of leadership on occasions and led teams to collaborate and achieve desired business results in timely fashion. Strong dedication and commitment to the success of the business. Awareness of the Business functions and how technology is leveraged to fulfill them.

TECHNICAL SKILLS:

OS: Linux, UNIX (AIX, Solaris, HP - UX), Windows, i5/OS, Novell Netware.

Databases: DB2, Sybase, MSSQL.

Middleware: SAP, Sabrix, Hybris, WebSphere MQ

Languages: Shell Scripts, HTML, Perl.

Alerting and Ticketing: xMatters, Maximo Service Management, ServiceNow.

EXPERIENCE:

Confidential, Houston, Texas

SAP Basis Administrator

• Manage SAP Installation, Maintenance and Administration, Problem Determination and performance analysis for all SAP environments (development, test, training and production.)
• Identify, clarify, and resolve system development and maintenance activity issues and risks, escalating them as needed.
• Review technical documentation to verify compliance with client requirements and established architectural standards and guidelines.
• Evaluate software or system releases to determine compatibility.
• Manage SAP Correction and Transport System (CTS).
• Monitoring of all SAP Systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.)
• Perform SAP client administration (create, copy, delete, and export/import client) as required.
• Develop and maintain system documentation for all SAP instances and interfaces.
• Work with the operations team to determine how the application is supported in production, including back-ups, disaster recovery, system performance, and project management.
• Provide 24x7 on-call support as scheduled and off hour problem resolution for all SAP environments as needed.
• Perform System Upgrades and install of new support package stacks and kernel upgrades.
• Apply OSS Notes.

Confidential, Houston, Texas

Senior Systems Programmer

• Ensured the high availability of the applications supporting Enterprise Service Management mission.
• Engaged applications vendors on enhancements and issues and worked with the vendors to get the desired resolutions.
• Implemented monitoring of SAP systems and worked closely with the basis team to set up proper alerting for key thresholds.
• Analyzed historical data to determine root cause of production issues and provided solutions for the long term.
• Fulfilled monitoring requests for servers and applications and worked closely with clients to understand their monitoring and alerting needs as I came up with the ideal implementation.
• Collaborated with the Process Team to successfully discover IT assets and applications.
• Preformed on-call duties ranging from addressing alerts, assisting other teams, and helping the Data Center Operations with their day to day tasks.
• Designed custom historical data reports using Crystal Reports, BIRT, and MS Reporting Server.
• Demonstrated strong collaboration efforts by working with different IT teams and the Business Service teams.
• Documented environment diagrams and procedures to perform maintenance and operations tasks on the applications used by the Enterprises Service Management.

Confidential, Durham, North Carolina

Staff Software Engineer

• Tested the IBM Tivoli Monitoring Products.
• Communicated with development about potential issues with the products and validate fixes provided by the development team.
• Managed the SAP test infrastructure which included BW and ERP systems in addition to applying patches and support packages as needed.
• Maintained SAP MM and SAP FICO modules and kept them current.
• Utilized SAP OSS to seek SAP recommendations to address performance issues or errors.
• Provided management the status of projects and timely feedback to mitigate any issues which would cause impact to the products or delay the scheduled release of the products.
• Led the verification efforts on several products which shipped in timely matter. Coordinated with team members, gave verification tasks assignments, helped in test environments preparations, reported progress of the test team to management, and attended meetings with development to resolve issues.
• Demonstrated strong collaboration efforts by working with teams in different global regions.
• Automated segments of the verification efforts using scripting languages items

Confidential, Durham, North Carolina

IT Support Professional

• Provided technical and network support for the Philadelphia Energy Company (PECO) account.
• Support issues ranged from password resets, hardware or software issues with their personal computers, and Novel Netware network issues.
• Received praises from the staff at PECO for my dedicated and effective problem solving