SUMMARY:

• SAP Certified functional consultant with overall 8+ years of experience in ERP implementation, support and Domain.
• Strong SAP functional experience on customer service, sales & distribution and logistics execution.
• Strong experience in Manufacturing, Retail & Telecom industry.
• Worked as a consultant in onsite - offshore model leading a team of 8-10 functional resources.
• Supported/Enhanced one of the largest SAP landscape in the world.
• Supported multiple SAP systems including GTS,APO,TMS,CPS,EM,Retail & HANA.
• ABAP experience includes designing functional specification, Involving in Custom Reports, Forms / Outputs, debugging and design.
• Worked on EDI IDOC (inbound, outbound, message type, segment extension, IDoc
• Monitoring, posting).
• Design, Review & Support of SAP Process automation
• Worked with SAP AG team to evaluate the SAP system for Process/System improvement.
• Expertise in the area of integration of SAP with Non-SAP systems for development and issue handling
• Worked on Variant configuration for customized products.
• Training and transfer of knowledge to the process owner (Client/Operations side),
• Address high severity tickets, break fix, and prioritize medium and low severity tickets. Monitoring and managing agreed SLAs..
• Ability to analyze, design and configure according to Clients Business requirements in SAP R/3.
• Effective communicator with skills in implementing innovative strategies & contributing towards positive growth of the company.

PROFESSIONAL EXPERIENCE:

SAP Project Lead

Confidential

Responsibilities:

• Leading the SAP team for project’s, defect, URE and support
• Responsible for end-to-end business process implementation for SAP system.
• Requirements gathering and analysis, map the business requirements in SAP with existing business process.
• Identifying the gap in existing process, new ideas, initiative, automation which improve the existing process.
• Co-ordinate with offshore functional & ABAP for the requirement, development, testing and implementation.
• Regular meeting with business and offshore team on the deliverables.
• Co-ordinate with business team for UAT and QA team for QA assurance.
• Go Live preparation, Cut Over Strategy and validation with business team.
• Provide leadership in troubleshooting and resolving in severity and high critical production issue.

SAP Lead- SD/CS

Confidential

Responsibilities:

• Functional lead for enhancements for the modules SD,CS & GTS
• Reporting and tracking the priority enhancements with client manager on a regular basis.
• Implemented various new process and enhanced the existing process as per the requirement.
• New interface design and implementation for SAP with 3rd party applications’.
• Preparation of functional specification for the enhancements.
• Follow-up and discussion with the global design/SME for the approval.
• Worked with ABAP consultant for the new development and unit testing.
• Integrated testing and follow-up/coordination with the various team for UAT, Regression testing and performance testing.
• Go live and support for the new process/enhancement in the production environment.

SAP Lead-SD/CS

Confidential

Responsibilities:

• Functional lead for the scale test, which involve multiple stakeholders including SAP AG for system and process improvement to handle high volume during the Events.
• Completed the end to scale test for carry in repair and quality programs.
• Regular meeting with Confidential managers and SME’s regarding the planning, readiness and staging the data.
• Lead the scale test by coordinating and executing the scenario along with SAP AG, Basis, ABAP and performance team.
• Documented the observation, issue, improvements and recommendation from SAP SG.
• Reviewed the findings with all the stake holders and implemented in productions.

SAP Lead-SD/CS

Confidential

Responsibilities:

• Involved in resolving tickets / issues reported in the SAP production environment with agreed SLAs.
• Responsible/Ownership for the SAP production environment to ensure smooth business operation.
• Support in handling the issue Resolution in the areas CS.
• Interact with the users and Subject matter experts (SME) and resolving Client specific transactional & configuration related issues while resolving tickets
• Worked on priority issue which are critical to the business
• Worked on the bug fixes and enhancements, which is identified/reported as part of the root cause analysis.
• RCA to fix the long term and reoccurring issue in production environment.
• Preparation of Unit Testing, Integration Testing, Regression testing and Performance test
• Involved in the configuration/Assignment of route, Storage location, Order reason, Delivery blocks, output type, Cause Code and order reason and number range.
• Acknowledging and Engaged with business immediately for the critical/Priority issues till the closure.
• Track lead for the member of 8-10 team responsible for assignment, mentoring and closure of support incident.
• Worked with multiple stakeholders including non-SAP systems/BPR’s for the critical issue. Integration issue, support signoff’s and process improvement.
• Leading the business event like new product launch, pricing events, Disaster recovery and black Friday/Promotion sale.
• Supported business for the readiness test for launch and events.
• Involved in the review and approval for any new project and changes to the SAP systems.
• Reporting and meeting with BPR’s/Client manager on a regular basis for the critical issue, Aging issue and initiative.