PROFESSIONAL SUMMARY:

• I am a seasoned Education Consultant with 25 years of progressive experience in the educational consultancy and professional training fields.
• I have extensive in - house ERP/SAP experience (Australia, USA, Puerto Rico and Mexico) which includes training site lead, project management, design and development of instructor-led and WBT courses, technical writing, change management, gap analyses, train-the-trainer, and training delivery and post go-live hypercare support.
• My foundation was in the higher education sector in Australia where I was engaged in numerous change management activities and application/SAP implementations. I then moved on as an independent contractor with exposure to diverse industries in various countries. I hold a bachelor's degree and post-graduate education, I currently reside in Key West, Florida.
• An active team member in an end-to-end SAP lifecycle imp lementation program , completing all the phases of ASAP methodology based implementation process
• Identify raw business requirements and information gathering
• Develop business process documents (BPDs) and functional specification documentation as per blueprint
• SAP Configuration of Enterprise Structure (ES), and MRP/SD processes
• Develop test plans and document test results
• Curriculum Design & Development of ILT, WBT, eLearning programs (ADDIE Model and Bloom’s Taxonomy)
• Instructor & Participant Guides
• Course Knowledge Checks, Evaluations, Assessments and Tests (Kirkpatrick Model)
• Work Instructions, User Manuals and Job Aids
• Data Load Requirements and Exercise Data Sheets
• Context-Sensitive Help
• Business Process Document (BPD)
• Standard Operating Procedures (SOP)
• Editing/Quality Assurance
• Conduct Classroom Training
• Conduct Train-The-Trainer Sessions
• User Acceptance Testing and Post GO-LIVE support

SPECIALITIES:

• Strong instructional design, adult learning principles, technical writing, and soft skills training, training delivery
• Excellent technical, testing, analytical, and problem-solving skills
• Project management, site lead, process mapping, and data requirements/load experience
• Workforce planning, statistical data analysis and reporting
• Skilled communicator, proofreader, and editor
• Self-motivated with the ability to learn new material, tools and concepts quickly
• Extensive knowledge of Supply Chain Management (SCM), Human Resources (HR) and Finance/Controlling (FICO) business processes
• Extensive experience in instructional design and adult learning principles in developing effective course curriculums and training delivery that are aligned with business processes and key competency/end-user requirements
• SAP global supply chain implementations, including training development and delivery, post go-live support in various industries and countries

TECHNICAL SKILLS:

• 2 full lifecycle SAP implementations and 25 years of industry/consulting experience with major ERP systems
• SAP experience (10 years) of implementing Retail and AFS, Logistics, Order to Cash (OTC) and Procure to Pay (PTP) processes, Warehouse/Quality Management activities, HR and FICO modules
• Expert knowledge of Microsoft Suite, Visio, and authoring tools i.e. Captivate 5.5, uPerform 4.40, Workforce Performance Builder (WPB 9.2), RoboHelp
• Class room training delivery, conduct Train-The-Trainer sessions, User Acceptance Testing and Hyper-care support post go-live implementation experience
• Experience in SAP Modules:
• Finance (FI/CO)
• Human Resources (HR)
• Logistics Execution (LE)
• Order to Cash (SD/CS)
• Procure to Pay (MM/IM)
• Plant Maintenance (PM)
• Quality Management (QM)
• Retail (AFS)
• Reporting (BW/HANA)
• Sales and Distribution (SD)
• Warehouse Management (WM)

EMPLOYMENT HISTORY:

Confidential, AZ

SAP SCM Instructional Designer

Responsibilities:

• Design and develop SAP SCM course outlines, ILT end-user training materials, and work instructions for demand management (production planning), inventory management, and warehouse management modules to support wave 1 SAP implementation in the US and Ireland
• Develop data load requirements, data build and exercise data sheets and guides
• Conduct train-the-trainer to nominated super-users, and provide training delivery support

Confidential, Key West, FL

HR/Payroll Specialist

Responsibilities:

• Accurately process the company’s payroll using Preview® Payroll version 9.1 for 1300+ employees in a multi-state environment
• Provide timely and accurate financial reports to management and executives
• Streamline the hiring process and payroll requests nationwide
• Develop job aids for Corporate HR Office on payroll processing using Preview® Payroll version 9.1
• Develop job aids for HR/Office Managers nationwide related to HR and Payroll guidelines
• Revise and standardize job listings/postings for various job roles nationwide using myStaffingPro
• Develop and implement an outreach program to source and assess qualified/talented candidates for various job roles as well as the ability to be successful in a fun-employed family environment in the Key West, Boston and Washington DC sites . Also, to comply with Arlington, VA County Affirmative Action Plan

Confidential, CA

SAP MM Trainer

Responsibilities:

• Review and update existing SAP MM training materials
• Develop training materials and business processes on SAP MM to meet business requirements
• Deliver SAP MM training to key and end users in preparation for go-live implementation

Confidential, PA

SAP Education Consultant And Trainer

Responsibilities:

• Site lead for the SAP trainers in Puerto Rico
• Participate in SAP UAT training and provide training delivery support in Sales, Purchasing, Quality Management, Inventory/Warehouse Movements, Operations and Production Execution
• Develop data load requirements and exercise data sheets
• Provide Hyper-care support post go-live implementation
• Develop training material of a Minestar system terrain for drilling software application
• Develop and finalize course materials for global SAP implementation for Inventory Management, Extended Warehouse Management (EWM) and HANA Reporting, and deliver training
• Develop work instructions of key transactions using WPB v9.2 Instant Producer and Manager
• EWM course development on Key Concepts, Non-RF and RF in the following functions:
• EWM Monitor and T-Codes, EWM Structure, Handling Units, Transportation Units and Wave Management
• Inbound and Outbound Deliveries
• Physical Inventory
• Warehouse Movement
• Engage closely with SMEs to define training requirements and content
• Develop course curriculum, and job aids for Customer Sales, Plant Maintenance and Quality Management modules
• Develop work instructions of key transactions using WPB v9.2 Instant Producer and Manager
• Deliver TTT to subject matter experts
• Engage closely with SMEs from the business and SAP consultants to develop business process flows in the area of Logistics Execution
• Develop course curriculums, work instructions, training manuals, exercise data packets, and job aids for all of Logistics Execution (Inbound/Outbound Deliveries, Customs and Inventory Management)
• Develop work instructions of key transactions using uPerform v4.40
• Deliver end-user training for Inbound and Outbound Deliveries, Manage Inventory Movements, Customer Returns and Sales Demand Visibility
• Deliver training in SAP FI/CO modules
• Provided training support in the SAP Supply Chain Management training modules
• Provide Hyper-care support post go-live implementation
• Assist with an SAP training audit for a retail company to present findings and recommendations to help them establish a training process that will include producing Business Processes and SOP’s documentation, as well as defining and creating the needed training documentation
• Participate in SAP Sales Administration training with the purpose to deliver the training to the Sales team
• Develop webinar training materials for managers on the implementation of Oracle POS functionality and Back Office
• Develop a mini register guide for cashiers in the stores
• Engage closely with SMEs to define training requirements and content
• Develop course design, training materials, reference guides and job aids on a Supply Chain Management System (SCMS) to deliver purchase order and invoice management capabilities:
• The SCMS is one out of seven work streams as part of retail company's 'International Growth Program (IGP)' initiative; the IGP program is the creation and implementation of a technical solution to enable company expansion into international markets
• Develop a 100 percent proficiency model training program on Supply Chain Management as an online self-study tool for deployment and sustainability
• Develop training materials and user guides for Item Master and International Pricing Tool applications