SAP CRM Consultant Resume MARSHALL, USA - Hire IT People

SUMMARY

4 years of experience as a Functional Consultant specializing in SAP CRM 5.0/6.0 and 7.0 Sales, Marketing and SAP SD.
Strong knowledge of SAP CRM with extensive involvement in testing scenarios, writing functional specifications and conducting end user training.
Hands-on configuration experience in various areas of SAP CRM such as lead management, opportunity management, master data, Quotation, order management, Campaign Management, Personalized Mails.
Worked on IC Web client, Navigation bar and business roles in CRM web UI.
Configured different Sales documents like Quotations, Order, Credit memos, Number ranges, Item categories.
Middleware Knowledge on ECC-CRM Integration, RFC Connections, to replicate business partner, organizational units and products.
Good understanding of business strategy and the macro level view of business/IT goals and its relevance to CRM implementations.
Ability to independently generate solution based on strong quantitative and analytical skills and business knowledge.
Excellent communication, people management, team building, presentation, facilitation techniques, motivation & leadership skills.

PROFESSIONAL EXPERIENCE

Client: Confidential
Role: SAP CRM Consultant
Environment: SAP CRM 7.0, ECC 6.0
Duration: Nov 2011 to Present

Responsibilities

Configured transactions like lead management, campaign management and ELM for marketing related scenarios.
Configured questionnaires for leads by customizing qualification levels and determination criteria for questionnaires.
Worked on Standard Order (CRM), Credit Memo, Debit memo and Return orders
Defined Partner Determination Procedure, Text Determination Procedure, Action Profile, Date Profile, Org. Determination Profile.
Configured various sales organizations, distribution channels, divisions, item categories, schedule line determination, document types and copy control.
Enhance the CRM Web Client UI with Custom Fields, Added fields, changed labels and buttons.
Worked on middleware - initial/delta load and monitor queues.

Client: Confidential, MARSHALL, USA
Role: SAP CRM Functional consultant
Environment: SAP CRM 5.0
Duration: Oct 2010 to Oct 2011
Confidential is one of the largest food distributors in US.

Responsibilities

Involved in the implementation of SAP CRM major components of Opportunity Management, Sales Methodology and Master Data related customizations.
Created Attributes, attribute sets, profile sets, target groups and personalized e-mail.
Created Product proposals involving Up/Down Selling and maintaining Top n products.
Extensively involved in enhancing Product Master particularly in the areas of Product Hierarchies, Categories, Set Types and Attributes and assigned the Product list to responsible Sales Units.
Configured questionnaires for leads by customizing qualification levels and determination criteria for questionnaires.
Configured the sales documents for Quotation and Order Management, Account and Contact Management, Business Partners.

Client: Confidential, Seattle, Washington
Role: SAP CRM Functional Consultant
Environment: SAP CRM 6.0, ECC 6.0
Duration: Jan 2009 to June 2010
Confidential is the manufacturer and distributor of bedding products.

Responsibilities

Worked on Customer master, Products and Organization Data.
Worked on segmentation and created target groups, completed campaign with mail forms.
Worked on basic Functions like Actions and Partner Processing.
Involved in customization of various sales documents like inquiry, opportunity, quotation, sales order.

Client: Confidential, Bangalore, India
Role: SAP CRM Functional Consultant
Environment: SAP CRM 5.0
Duration: Sep 2007 to Dec 2008

Confidential is India\'s largest Fast Moving Consumer Goods Confidential. It has placed itself as one of the member in Indian houses by selling their products such as soaps, shampoos, detergents, foods and need of every day life.

Responsibilities:

Configured business partners, organizational structure and products.
Configured the basic functions such as number ranges, partner determination procedure, organization determination procedure, text determination procedure, status profile and action profile.
Created various transaction types like Order Management and Quotation Management and assigned the determination procedures such as organization determination, BP determination, text determination and other procedures.
Documentation of Customization.

TECHNICAL SKILLS
SAP ERP: ECC6.0 (Sales and Distribution)
SAP CRM: CRM 6.0/7.0

EDUCATION

Masters of Science
Training in SAP SD and SAP CRM

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