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Sap Basis Managed Services Lead Resume

Dallas, TexaS

SUMMARY:

  • SAP Basis Administrator with 19 years experience installing, upgrading, maintaining, and supporting a variety of SAP applications including ERP, ECC, R/3, BW, BOBJ, CRM, EP, E - Recruiting, Mobile, PI, PO, SLD, SRM, and SM on Windows, Linux, and mainframe operating systems with MSSQL, Oracle, and DB2 databases.
  • Experience managing client systems in on-premise, hosted, and cloud environments (Microsoft Azure).
  • Experience leading and managing installations, upgrades, and migration projects, as well as executing the technical requirements.
  • 7+ years directing virtual teams of technical & functional consultants in managed services and project services.
  • Proficient in customer communications with the ability to interact fluidly with both technical and non-technical audiences.
  • Adept at client relationship building & problem resolution.
  • Outstanding interpersonal and collaborative skills.
  • Ability to quickly learn and master new and complex technologies.

TECHNICAL SKILLS:

  • Windows NT / / 2014
  • Red Hat Enterprise Linux 5.x
  • SUSE Enterprise Linux Server 10.x
  • AIX: 4.3 / 5.1 / 5.3
  • HP-UX: 10 / 11
  • OS390 / z/OS / MVS / USS
  • Oracle 11g, Oracle 10g, Oracle 8i
  • DB2 for z/OS v7 & v8 / DB2 for OS390 v7 / DB2 UDB for UNIX v7 & v8 /Microsoft SQL Server
  • BSI Tax Factory / Adobe Document Services / CA Jobtracs / Vertex / Ariba Buyer v7 & v8 / Ariba Analysis 2.1 / IXOS / Filenet / Docustream

EXPERIENCE:

Confidential, Dallas, Texas

SAP Basis Managed Services Lead

Responsibilities:

  • Remote Basis administration for managed services clients with SAP landscapes in the cloud (Microsoft Azure), on-premise, and in hosted environments, including ERP, BW, CRM, SRM, PI, EP, and SM, as well as MSSQL, DB2, and Oracle databases.
  • System monitoring, troubleshooting, tuning & optimization, configuration, EarlyWatch review, kernel and support package maintenance, application of SAP Notes, SAP security administration, client copies, system refreshes, transport management, license & management, print administration, 3rd party bolt-on administration, etc.
  • Direct Basis administrators, ABAP developers, and functional consultants supporting managed services & project services clients.
  • Oversight of project managers working with managed services & project services clients.
  • Escalation level point of contact for client issues and problem management.
  • Pre-sales and client engagement activities in support of sales and delivery teams.

Confidential, Huntley, Illinois. .

Senior SAP Basis / NetWeaver Consultant

Responsibilities:

  • Implementation, Go-Live, and ongoing support of new landscapes including ECC 6.0 (ABAP, JAVA), CRM 7.0 (ABAP, JAVA), EP 7.02 (JAVA), E-RECRUITING 604 (ABAP), and MOBILE 7.1 (ABAP), while maintaining existing landscapes of ECC 6.0 (ABAP, JAVA), BI 7.01 (ABAP+JAVA), and SM 7.0 / 7.1 (ABAP).
  • Installed NetWeaver 7.3 Java, Oracle 11.2, and Oracle 11.2 Instant Client, and configured them for use as a comprehensive System Landscape Directory.
  • Installed two NetWeaver 7.02 Standalone Java WebDispatchers to load balance production and quality assurance BI 7.01 (ABAP+JAVA) systems.
  • Defined, documented, and implemented procedures for the system copy / refresh of dual stack ABAP+JAVA NetWeaver 7.01 BI systems.
  • SAP security administration in ABAP and JAVA environments including creation and maintenance of roles and authorizations, user creation and maintenance, analysis and resolution of authorization issues, configuration of Single Sign-On (SSO), maintenance, and enforcement of policies to comply with Sarbanes Oxley and other regulations.
  • All routine Basis administration, maintenance, and support responsibilities for all SAP systems at Confidential .

Confidential, Schaumburg, Illinois

Senior SAP Basis / NetWeaver Consultant

Responsibilities:

  • Upgraded BW 3.5, NetWeaver 04 landscape to BW 701, NetWeaver 7.0 EHP1.
  • All daily and routine administration, maintenance, and support responsibilities as detailed in the entry below for Confidential .

Confidential, Schaumburg, Illinois

Senior SAP Basis Administrator

Responsibilities:

  • Upgraded BW 3.0B landscape to BW 3.5, NetWeaver 04.
  • Upgraded R/3 4.5B landscape to R/3 4.7 Enterprise.
  • Upgraded R/3 4.6C landscape to R/3 4.7 Enterprise.
  • Upgraded Ariba Buyer landscape from v7 to v8 (procurement OLTP).
  • Installed Ariba Analysis 2.1 landscape (procurement OLAP).
  • Consolidated R/3 & BW AIX application servers from 7 IBM RS6000 SP2 frames to an IBM Regatta frame.
  • Conducted multiple successful SAP disaster recovery drills.
  • 24/7 administration, maintenance, and support of multiple R/3, Business Warehouse, Enterprise Portal, Workplace, and ITS landscapes, supporting Zurich Financial Services business units in North America and Europe.
  • All routine administration and maintenance activities including ABAP & JAVA Support Packages, J2EE & Portal patches, kernel patches, OSS Notes, Early Watch reports, database copies, system refreshes, client copies, transport management, system monitoring, archive administration, print administration, profile maintenance, buffer tuning, workload management, etc.
  • Troubleshooting and problem resolution in a complex, multi-tiered, multi-platform environment consisting of UNIX and Wintel application servers, with DB2 for z/OS mainframe databases, DB2 UDB for UNIX databases, Microsoft SQL Server databases, and Citrix presentation servers.

Confidential, Moline, Illinois

SAP Basis Administrator

Responsibilities:

  • Installed R/3 4.6C landscape supporting tractor and engine manufacturing plants in France and Germany.
  • 24/7 administration, maintenance, and support of eight SAP landscapes including R/3 4.6C, 4.5B, 3.1H, and BW 2.1C, operating on AIX and HP-UX application servers, with DB2 for OS390 Parallel Sysplex and Oracle databases, supporting John Confidential operations in North America, Europe, Asia, and Australia.
  • Performed all routine administration and maintenance activities including Support Packages, kernel patches, system refreshes, client copies, transport management, system monitoring, print administration, profile maintenance, buffer tuning, etc.
  • SAP S4H100 SAP S/4HANA Implementation Scenarios
  • SAP S4H01 SAP Business Suite to SAP S/4HANA Delta
  • SAP HA200 SAP HANA - Operations & Administration
  • SAP HA100 SAP HANA - Introduction
  • SAP ADM200 Administration AS Java
  • SAP EP200 SAP NetWeaver Portal System Administration
  • SAP BC390 Technical Core Competence
  • SAP BC325 Software Logistics
  • SAP BC305 Advanced R/3 System Administration
  • SAP TABC92 OS/DB Migration
  • SAP BC400 ABAP Workbench; Foundation and Concepts
  • SAP SAP50 R/3 Basis Technology 4.6
  • SAP WB200 R/3 Integrated Business Processes
  • IBM CF211 DB2 Universal Database Administration Workshop for UNIX

Confidential, Coralville, Iowa

Senior Systems Technician

Responsibilities:

  • Installed, configured, administered, maintained, and upgraded Microsoft, Citrix, and Novell operating systems, client software, and peripherals, as well as Confidential proprietary software.
  • Developed and delivered internal programs.
  • Provided leadership and instruction to junior technicians.

Systems Technician

Confidential

Responsibilities:

  • Provided technical support for Microsoft, Citrix, and Novell products.
  • Installed and maintained Confidential proprietary software.

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