SUMMARY:
Innovative and top - performing technical leader with extensive SAP analysis and integration experience within dynamic, fast-paced environments. Methodical professional skilled in successfully leading technical teams to excellence in requirements gathering, analysis, documentation, and technical execution. Highly-skilled communicator; adept at driving cross-functional synergies to ensure world-class business transformation and enhanced staff productivity.
AREAS OF EXPERTISE:
- Operations Leadership
- Supply Chain Management
- Process Improvements
- Business Systems Analysis
- Operations Management
- Project Coordination
- SAP / ERP
- Staff Development
- Reporting
PROFESSIONAL EXPERIENCE:
Confidential, Channahon, IL
SAP Support Specialist
Responsibilities:
- Perform deep analysis of business systems and translate complex business requirements into viable solutions.
- Demonstrate high-level skill to integrate and support multiple SAP modules for over 50 users and software architecture enhancements.
- Lead talented team to resolve data errors between SAP ECC and BW, while designing, testing, and executing new process designs in line with needs.
- Identify project risks, provide expertise to internal business partners, and acquire project approvals.
- Serve in vital role in the rollout of new technical projects and develop executive reporting documentation to aid in decision-making.
- Leveraged multifaceted SAP module expertise to more effectively carry out business initiatives.
- Credited for successfully reducing EDI error notifications by 25%.
- Earned outstanding recognition for resolving 90% of support desk tickets and efficiently troubleshooting 50% of reported issues.
- Completed Master of Business Administration (MBA) to combine business acumen with IT experience; currently learning ABAP programming to further develop technical skills directly contributing to team productivity.
- Recipient of the elite, Our Guiding Principles of Appreciation for exemplary performance.
- Commended for guru-level SAP expertise; earned the Michael Management Excellent for exceptional SAP knowledge.
