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Sap Support Specialist Resume

Channahon, IL

SUMMARY:

Innovative and top - performing technical leader with extensive SAP analysis and integration experience within dynamic, fast-paced environments. Methodical professional skilled in successfully leading technical teams to excellence in requirements gathering, analysis, documentation, and technical execution. Highly-skilled communicator; adept at driving cross-functional synergies to ensure world-class business transformation and enhanced staff productivity.

AREAS OF EXPERTISE:

  • Operations Leadership
  • Supply Chain Management
  • Process Improvements
  • Business Systems Analysis
  • Operations Management
  • Project Coordination
  • SAP / ERP
  • Staff Development
  • Reporting

PROFESSIONAL EXPERIENCE:

Confidential, Channahon, IL

SAP Support Specialist

Responsibilities:

  • Perform deep analysis of business systems and translate complex business requirements into viable solutions.
  • Demonstrate high-level skill to integrate and support multiple SAP modules for over 50 users and software architecture enhancements.
  • Lead talented team to resolve data errors between SAP ECC and BW, while designing, testing, and executing new process designs in line with needs.
  • Identify project risks, provide expertise to internal business partners, and acquire project approvals.
  • Serve in vital role in the rollout of new technical projects and develop executive reporting documentation to aid in decision-making.
  • Leveraged multifaceted SAP module expertise to more effectively carry out business initiatives.
  • Credited for successfully reducing EDI error notifications by 25%.
  • Earned outstanding recognition for resolving 90% of support desk tickets and efficiently troubleshooting 50% of reported issues.
  • Completed Master of Business Administration (MBA) to combine business acumen with IT experience; currently learning ABAP programming to further develop technical skills directly contributing to team productivity.
  • Recipient of the elite, Our Guiding Principles of Appreciation for exemplary performance.
  • Commended for guru-level SAP expertise; earned the Michael Management Excellent for exceptional SAP knowledge.

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