PROFILE:

• Confidential is a subject matter expert for SAP SD, Variant Configuration, IPC, CRM, Fiori, CRM Sales, Marketing, Internet Sales, PME, SCE, SPE, CRM Middleware, and the IC Webclient.
• He is also familiar with the configuration of the Materials Management, Production Planning and Service Management modules of SAP.
• He is familiar with Java and JSP development and the technology involved in the deployment of CRM Internet Sales, CRM IPC and other web based J2EE solutions.
• Before Confidential became involved in the implementation and support of SAP, he had 10 years of hands on business experience working for a Confidential 200 company.
• His roles included: Field Service Engineer, Regional Service Manager, National Service Manager, and National Customer Service Manager.
• Twenty years of experience with the Configuration / implementation of SAP SD
• Fourteen years of CRM experience
• Twelve years of experience with SAP Variant Configuration
• Eleven years of experience with IPC
• Three years of experience with IS - U/CRM integration

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Variant Configuration/ SD Subject Matter Expert

Responsibilities:

• Design, Build, Document, Provide knowledge transfer for a complete redesign of VC solution

Confidential, Gothenburg, SE

SD/CRM Sales Subject Matter Expert

Responsibilities:

• Design, Deliver and Document a complete CRM/ECC sales solution.

Confidential, Darmstadt, DE

SD, IPC, Variant Configuration Subject Matter Expert

Responsibilities:

• Design, Deliver and Document a complete solution for an intercompany sales solution involving an external web shop and configurable products

Confidential, DE

SD / CRM Sales and Marketing Subject Matter Expert

Responsibilities:

• Design, configuration and implementation of CRM Sales and Marketing solution with integration to TM and GTS

Confidential, Oberkochen, DE

CRM Architect

Responsibilities:

• Design Authority and Subject Matter expertise for all areas of CRM to support the global rollout and production support.

Confidential, Oberkochen, DE

Subject Matter Expert

Responsibilities:

• Short term project to address specific issues with the look, feel and behavior of the IPC user interface.
• After a detailed review of the functional requirements and the product modeling environment.
• I was able to deliver a solution that I met all requirements without significant development using XCM settings and UI designer functionality.

Confidential

CRM Team Lead

Responsibilities:

• Build demo solution and conduct workshops to determine scope and effort required to implement SAP CRM 7.0 solution in order to support eventual roll out of SAPs smart meter solution - AMI

Confidential

CRM/ISU Subject Matter Expert

Responsibilities:

• Provide high level solution design in response to RFPs from Utilities companies globally.

Confidential

OTC Subject Matter Expert

Responsibilities:

• Configuration of all areas of SD functionality, training, key user support, and end user support for roll out of global template to CZ, SK, PL, HU, RO, SI

Confidential

Subject Matter Expert

Responsibilities:

• Provide thought leadership and subject matter expertise to design, develop, a deliver a marketing solution in a de-regulated utilities environment

Confidential

Subject Matter Expert

Responsibilities:

• Provided thought leadership and subject matter expertise to design, develop, a deliver an integrated ISU/CRM Sales and Marketing solution including complex configurable products in a de-regulated utilities environment

Confidential

SD / CRM Team Lead

Responsibilities:

• Provided thought leadership and subject matter expertise to lead a team of CRM consultants and client resources to the successful delivery of the CRM blueprint and baseline solution

Confidential

Subject Matter Expert SD / CRM

Responsibilities:

• Provided subject matter expertise to support efforts to re-engineer and enhance the effectiveness and stability of a ISA and IC Web Client solution in a production B2C environment

Confidential

Solution Architect

Responsibilities:

• Evaluated solution design and provided more effective design concepts to reduce development and enhance stability of solution
• Configured proof of concept ISA solution.

Confidential

Single SD/CRM consultant

Responsibilities:

• Implementation of CRM system to support Marketing solution at the point of patient care for healthcare supplies
• Configured all areas of CRM online to enable order entry·
• Configured all components of Interaction Center.
• Configured and maintained all areas of CRM Middleware
• Provided thought leadership and hands on implementation of all areas of functionality within CRM
• Configured R/3 ECC SD system to enable system integration and to provide for all fulfillment processes

Confidential, Milwaukee, WI

Single consultant

Responsibilities:

• Single consultant project, I was responsible for all aspects of the implementation of CRM 4.0 and ISA·
• Provided thought leadership and hands on implementation of all areas of functionality within CRM on-line and ISA interaction Channels·
• Developed creative approach to overcome core modifications in R/3 legacy system ·
• Configured R/3 legacy solution to enable system integration

Confidential

Gap analysis and resolution/ CRM, Variant Configuration, IPC

Responsibilities:

• Short-term project to address an inventory of “gaps” to CRM functionality.
• Developed functional specifications for system enhancements ·
• Designed, documented, proposed, and provided knowledge transfer on the creative application of CRM functionality to address business requirements

Confidential

Variant Configuration, IPC/ISA SD Consultant

Responsibilities:

• Designed and provided knowledge transfer for a make-to-order solution that utilized the functionality of R/3 Variant Configuration, CRM, and the IPC
• Product model functionality included complex financing requirements for configurable “deal”
• Configured CRM to support business process requirements·
• Configured SD to support business process requirements ·
• Conducted classroom and one on one training to develop client VC modeling team ·
• Developed Java and JSP solutions to extend the functionality of the IPC.

Confidential, Sacramento, California

Variant Configuration Consultant

Responsibilities:

• Modeled a proof of concept solution for make to order process using Variant Configuration with assembly order process.
• Demonstrated completed solution.
• Trained client modeling team to facilitate implementation

Confidential, Broomfield, Colorado

Variant Configuration, IPC, SCE consultant

Responsibilities:

• Completely redesigned the clients Variant Configuration solution to implement best practices and enable IPC compatibility·
• Configured SD functionality to improve process and enable CRM/IPC integration·
• Design and implementation of a process for integrating CRM Mobiles Sales components with SAP R/3 ·
• Conducted classroom and one on one training to develop client VC modeling team

Confidential, Broomfield, Colorado

Variant Configuration, CRM, IPC, consultant

Responsibilities:

• Modified the client’s VC product model to enable IPC compatibility·
• Implemented SD Pricing·
• Implemented Additional Order Types and other SD process to enable e-commerce process·
• Configured and enabled CRM/IPC Data Loader to enable data synchronization between internet sales solution and SAP R/3

Confidential, Boston, Massachusetts

Variant Configuration, Make to Order Process consultant

Responsibilities:

• Modified the client’s VC product model to enable IPC compatibility·
• Implemented SD Pricing·
• Implemented Additional Order Types and other SD process to enable e-commerce process·
• Configured and enabled CRM/IPC Data Loader to enable data synchronization between internet sales solution and SAP R/3

Confidential

Practice Leader

Responsibilities:

• Conducted seminars at client sites on the effective implementation and use of SAP reporting tools
• Developed training course and materials for LIS, ABAP Query, and Report Writer classes
• Conducted training classes on LIS, ABAP Query, and Report Writer

Confidential

Practice Leader

Responsibilities:

• Introduced potential clients to Whitman-Hart’s capabilities and methodology·
• Performed needs analysis and scoping sessions·
• Developed and executed proof of concept solution demonstrations
• Developed and presented proposals to close business
• Conducted on-site project audits to ensure quality solution and adherence to project methodology.

Confidential

SD/MM Consultant

Responsibilities:

• Configured and implemented all areas of SD/MM solution·
• Creative solution for walk in and mail order product repair·
• Configured counter sales solution with daily financial close.