Objective

I am seeking to continue with a career focusing on SAP change management, training, and communications solutions in dynamic and challenging project environment.

Education

• Master of Science, Human Resource Management,
• Bachelor of Arts, Social Sciences,

Experience

Aug/10 Nov/10 SAP Consultant & Instructional Designer, Confdiential,

• Contracted as an external consultant to NextEra’s (FPL) "SAP One” project to develop SAP-FI training (AR and AP) for a target group of more than 2,500 end-users
• Responsible for engaging the client’s Business Process Leaders (BPLs) to attain validation and sign-off of end-user training materials
• Responsible for the development and successful delivery of Train the Trainer courses in accordance with the project’s established change leadership strategy
• Responsible for the recording, editing, and publishing of SAP simulations, work instructions, and job aids utilizing RWD uPerform v4

Jul/08 Jul/10 SAP Consultant & Instructional Designer/Trainer, Confdiential, Miami

• Contracted as an external consultant to the Change Leadership Team on the Miami-Dade County Public School District’s ERP Project to design and develop SAP ECC 6.0 training for a target group of more than 56,000 public sector employees
• Designed, developed, and delivered formal classroom SAP-HR training covering PA, OM, Recruitment, AP, AR, GL, SRM, ESS, and BW/BI
• Responsible for creating and maintaining simulations and context-sensitive help utilizing RWD uPerform v3
• Responsible for the development, delivery, and support of Train the Trainer courses for District personnel

Apr/08 Jul/08 Aviation Technical Writer, Confdiential,Miami

• Contracted as an external consultant to develop an FAA approved aviation maintenance training program
• Responsible for the design and development of an FAA approved Human Factors Program including required training documentation and course presentation materials
• Conducted a training needs analysis and developed a full-range of FAA approved aviation maintenance-related training for repair station technicians
• Responsible for updating and overhauling all existing training manuals in accordance with FAA standards

Jan/08 Mar/08 Clinical Software Trainer, Confdiential,Ft. Lauderdale

• Contracted as an external consultant to develop and deliver formal classroom-based training of CERNER PowerChart Millennium software to more than 6,000 of the North Broward Hospital District’s RN staff
• Responsible for providing both functional and technical onsite support to trained end-users

Mar/07 Jul/07 SAP Consultant & Instructional Designer,Confdiential,Brussels, Belgium

• Contracted as an external consultant to ExxonMobil’s global implementation of SAP’s Trader\'s and Scheduler\'s Workbench (TSW) (SAP Oil & Gas)
• Worked as part of the Change Management Team to develop and coordinate both classroom and internet-based training for over 1,000 end-users worldwide
• Developed and deployed a complete e-Learning curriculum utilizing OnDemand software

Nov/05 Mar/07 Technical Writer & Business Systems Analyst, Confdiential, Ft. Lauderdale

• Contracted as an external consultant and the only Technical Writer in the Kaplan University IT department to develop and maintain technical documentation for various IT systems, processes, and procedures
• Worked closely with multiple business units simultaneously to develop, validate, and document SOP’s in accordance with Kaplan’s established policies and best practices in preparation for a SOX audit
• Developed training materials and trained administrative employees on the use of Kaplan’s IT systems
• Responsible for analyzing business requirements to determine end-user needs on multiple HRIS projects
• Worked with stakeholders to gather system requirements while documenting and implementing solutions
• Conducted a thorough market survey of online recruitment tools and determined which would best help Kaplan University meet their future online recruitment goals
• Assigned as the internal implementation consultant for a full-scale, successful implementation of BrassRing

Jun/04 May/05 SAP Consultant & Instructional Designer/Trainer, Confdiential, Ft. Lauderdale

• Contracted as an external consultant to DHL’s implementation of a SAP e-Procurement tool (SRM)
• Worked as part of the Change Management Team to develop, coordinate, and deliver both classroom and online-based training to over 1,500 end-users across the U.S.
• Developed and delivered end-user and power-user training to DHL employees in classrooms across the U.S.
• Responsible for the measurement and reporting of all training-related activities to the project stakeholders

Jan/02 Mar/04 SAP Consultant & Instructional Designer, Confdiential, The Hague, The Netherlands

• Contracted as an external consultant to the Change Management Group of Shell Oil’s global implementation of SAP-HR in The Hague
• Responsible for the development, coordination, and delivery of training to over 12,500 end-users
• Directly involved in the formulation of the training strategy and design of the global training template
• Responsible for the on-going maintenance of training materials ensuring their alignment with current releases
• Implemented and managed a context-sensitive help system using RESITE technology
• Responsible for the preparation and performance of integration and user acceptance testing of the SAP system using Mercury testing tools

Oct/00 Dec/01 Training & Development Manager, Confdiential, Amsterdam, The Netherlands

• Assigned to Atos Origin’s Corporate Human Resource Department in Amsterdam; Responsible for the development and deployment of global strategic training and development solutions
• Implemented and managed ExecuTRACK and HR Charter two management reporting tools that provide Board Members the with means to track and develop the ‘executive layer’, ‘Top 500’, and ‘High Potentials’
• Managed the Annual Management Leadership Development Review, enabling senior management to execute the process in a timely, efficient, and effective manner
• Worked as part of the Integration Team to drive that change that was the result of a large corporate merge
• Generated quarterly and ad hoc reports for the Board of Management on specific leadership development and succession planning issues

Certifications

• SAP-HR Functional Consultant (v4.6) (2002)
• Global ASAP Implementation Consultant (2002)
• ASAP Implementation Consultant (2002)
• SAP-HR Application Consultant (v4.0) (1999)

Professional Affiliations

• American Society for Training & Development (ASTD)
• Society for Human Resource Management (SHRM)
• Greater Miami Society for Human Resource Management (GMSHRM)