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Arlington, VA

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OBJECTIVE: To obtain a position as a PRISM Functional Consultant utilizing my experience within the Public and Private Sector.

EXPERIENCE:
01/11 - Present – Consultant - Confidential,Arlington, VA.

  • Provide functional support as well as business analysis for multiple software packages (SAP, USP)
  • Develop/update helpdesk job aides after new software package releases
  • Create business process flows, training documentation, and testing scripts for developing online sales platform for Dell Inc
  • Write System Requirements Specifications and managed User Guides Release Documentation and Change Requests for USP Sales Platform
  • Assist with the requirements development (gathering) and requirements management activities that include elicitation, analysis, specification, validation and managing changes
  • Provide functionality training to users both classroom and desk-side for ERP implementations (SAP/Oracle)
  • Create SAP training documents for customer online/in-class training.
  • Update course curriculum based upon software upgrades and/or system specifications for various web-based software

09/08 – 01/11 – Sr. Systems Analyst - Confidential,Washington, D.C.

  • Provided functional support and training for procurement/financial applications (PRISM/Oracle)
  • Created and implemented training documents for customer online / in-class training
  • Develop/updated PRISM helpdesk job aides after new software package releases
  • Created weekly/monthly Level 2 and 3 helpdesk performance/maintenance reports
  • Performed System Integration Testing (SIT) and regression testing for PRISM as well as create/update End User Procedures and User Guides
  • Updated and created PRISM training documentation and lesson plans in accordance with software enhancements and client business policies changes
  • Conducted system demonstrations and participated in client proposal sessions

08/07 – 01/08 – Business Analyst – Confidential,Laurel, MD

  • Wrote System Requirements Specifications and managed User Guides Release Documentation and Change Requests for multiple procurement systems
  • Assisted with the requirements development (gathering) and requirements management activities that included elicitation, analysis, specification, validation and managing changes
  • Created and implemented training documents for customer online / in-class training
  • Updated and created training documentation and lesson plans in accordance with software enhancements and client business processes
  • Collaborated with the project team to articulate and translate client requirements as well as to determine future enhancements
  • Conducted system demonstrations, training sessions, and participated in client proposal sessions and testing activities
  • Assisted the helpdesk with requirements related questions as they related to helpdesk calls.

07/06 – 05/07 – Consultant – Confidential,Washington D.C.

  • Wrote System Requirements Specifications and managed User Guides Release Documentation and Change Requests for PRISM/SAP
  • Assisted with the requirements development (gathering) and requirements management activities that included elicitation, analysis, specification, validation and managing changes
  • Provided functionality training to users both classroom and desk-side for ERP implementations (PRISM/SAP)
  • Updated training documentation and course curriculum based upon software upgrades and/or system specifications for PRISM
  • Served as PRISM Subject Matter Expert for creating Standard Operating Procedures (SOP’s) for Level 2 helpdesk
  • Reported/coordinated System Integration Testing (SIT) testing and tracked/monitored test progress and results for various PRISM implementations
  • Created End User Procedures (EUP) and Job Aides for multiple PRISM implementations and updated, maintained, and drove closure to conversion, configuration, and integration issues for multiple implementations

05/05-06/06 – Consultant – Confidential,Washington D.C.

  • Assisted various departments in creating new business processes that are aligned with PRISM system capabilities
  • Provided both desk-side and classroom training to various PRISM users
  • Provided Level 2 helpdesk support to over 2000 PRISM end-users
  • Updated training documentation and course curriculum based upon software upgrades and/or system specifications
  • Assisted in procurement award processing, funds obligation, contract modifications, receiving, inspection, acceptance, invoicing, closeout and archiving
  • Provided support for acceptance testing for PRISM in regards to monitoring, tracking, and recommending changes for test results


EDUCATION:
BA, Economics
(Focus/Concentration: Industry/Financial Corporate Strategy)

SKILLS:
MS Office Professional, Captivate, Snag It, Photoshop, REMEDY, Outlook, Lotus Notes, PRISM, FPDS-NG, Emptoris, PeopleSoft, SAP, & Reflections, Mercury Quality Center, EPIC, Deltek, Financial Management System (FMS), and Acquisition Management System (AMS)

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