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Partner / Real Estate Investor Resume

SUMMARY:

  • SAP Manager with IT Applications and SAP development experience. Served as SAP Manager in two major SAP implementations and support engagements. Extensive time managing and coordinating 3rd party contracts and onshore COE’s and offshore consultants. treamlined and fine - tuned change control and delivery processes.
  • Very active in quality control, managing Service Level Agreements and adhering to project management methodologies that were fairly specific to the Client.
  • Successfully managed a number of IT projects including application development, Help Desk, and Infrastructure.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Partner / Real Estate Investor

  • Purchased and now manage a number of single family rental properties.

Confidential, Houston, TX

Independent Marketing Director

  • Mentor small business owners, families, and individuals on how to create additional streams of income so they can create a better life for them, their businesses, and their families.

Confidential, Houston, TX

SAP Manager

  • Managed/coordinated the development and implementation of over 1250+ SAP development enhancement and support tickets utilizing a team of offshore development resources. Modules supported: SD, QM, PM, PP, WM, FI, CO, PS, MM, BI, and HCM.
  • Assisted the Kraton team with delivering Warehouse Management solutions to Wesseling, Germany and Paulina, Brazil.
  • Delivered SAP interfaces to SmartOPS, GPS, OANDA, and SuccessFactors.
  • Participated in several SAP enhancement/service pack upgrades.
  • Implemented a number of MRO-related enhancements for two plants - one in US and one in Brazil.
  • Coordinated a 3 month WorkSoft project in advance of EHP6 upgrade.
  • Developed and maintained all product and special purpose labels for global WMS project using ZEBRA Designer for mySAP software.
  • Integrated SAP Emergency Access Management (EAM) with GRC FireFighter Analytics. Developed suite of processes for monthly review and addressed periodic inquiries from internal/external Auditors.

Confidential, Houston, TX

Business Support Services Manager

  • Met internal and external SLA’s to resolve more than 500 support tickets using onsite, offsite, and offshore resources.
  • Designed and implemented issue management and ticket support processes in each Client.
  • Established regular weekly/monthly/quarterly update meetings with each Client.
  • Provided project management services on several enhancement projects that included interfacing a purchasing application to SAP, providing some enhanced custom reporting, and implementing electronic banking in the UK.

Confidential, Houston, TX

Senior Project Manager - Offshore Development

  • Developed Vendor selection criteria matrix and was integral in the Vendor selection process.
  • Provided “day to day” direction to the offshore team consisting of 35 functional and technical consultants focused on ABAP development, BASIS support, Quality Review, Security, and Help Desk.
  • Led team to successfully deliver 160+ development objects in a 4 month period.
  • Developed and implemented offshore support processes and integrated with onsite teams.
  • Managed the vendor relationship including educating the team, implementing metrics, gathering and presenting statistics, evaluating productivity, identifying areas where the offshore vendor needed to improve, and implementing procedures to ensure quality.

Senior Project Manager

Confidential

  • Successfully implemented Accounts Payable (AP) invoice scanning and processing solutions in two transactions centers - Houston, TX and Dubai, UAE. This allows for early invoice visibility and tracking, global access to processed invoices, improves month end accrual accuracy, improves audit results, and provides more timely billing support.
  • Planned and coordinated scanning deployments in numerous Confidential office locations.
  • Implemented support processes to maintain the two transactions centers as well as add scanning and processing centers globally.
  • Managed FileNet and Quillix administration and configuration. Served as a system administrator for both applications.

Confidential, Houston, TX

Technical Team Lead - SAP Project Systems (PS)

  • Successfully implemented all SAP Release 1 custom PS functionality including interfaces to legacy project control and accounting systems.
  • Successfully managed post “go live” support for one year after implementation. Managed Confidential and consultant ABAP developers.
  • Performed quarterly Sarbanes-Oxley (SOX) development assessments for the SAP Project.

Confidential, Houston, TX

Business Development Manager

  • Developed a number of new customer accounts and had several placements within a short period of time exceeding management expectations.
  • Developed vertical market knowledge in the area of infrastructure (i.e., networking, desktops, servers, disaster recovery, and enterprise management systems (i.e., HP OpenView).

Confidential, Houston, TX

Program Manager .

  • Increased customer contacts by 50% and lowered costs for customer support calls 80% by expanding company’s eBusiness capabilities with new interfaces to SAP and Siebel.
  • Increased the number of functionality and content delivery cycles by 50% by proposing and implementing process changes for website change management, requirements management, and patch management.
  • Identified potential savings of $3MM over a three year period by directing efforts to outsource corporate website design, development, hosting, and ongoing support and managing the Request for Proposal development, distribution, and vendor selection process.

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